Rhonda did a good job helping me and my grandson looking for mattresses, she took time to show us…read morethe different options.

I stumbled upon the Richmond store while visiting from out of town. My son was moving into a new…read moreapartment and I wanted to gift him a new sofa and chair. Rhonda was beyond helpful, without being pushy. She found me a chair on clearance and special ordered a sofa and kitchen island with chairs. She also arranged delivery and assembly. Pleasant lady in a nice store! Jody wilbert

We absolutely LOVE our new couches. Incredibly comfortable and very easy to maintain. All of our…read moreguests also love our couches. We highly recommend Sofa Creations.

Can't say enough good things about the service here. Mamie and her employee were great to work with…read moreand the quality of our sleep sofa is outstanding.

If you want to switch out your pillow insert and/or cushion covers, BEWARE you will have to buy a…read morenew cushion plus the pillow cover - even if your pillow insert/cushion is fine. I wanted to switch out the pillow covers and I was told that I had to buy the pillow inserts as well. I told them the pillow inserts were fine but both the Richmond sales representative and the Summer Classics corporate office told me I had to buy the pillow insert and cushions. Doesn't make sense to me when people want to switch out their decor from season to season plus the fact that there Are zippers on the cushions. In addition, I was told they have a special machine that puts the pillow covers and cushion covers on. I have a special machine too called my arms. Best bet would be to buy Sunbrella or another brand if you want to change your patio decor easily. Finally, I don't know the purpose of selling swatches if you can't change your decor easily.

This is a wonderful store to visit. They have many Outdoor items which you need as they do custom…read moreordering for you on your fabric. In addition, I thought I had stepped back in time with all the Christmas Decorations. They will come into your home and do a custom decoration for you as well. Ask for Ashley the Store Manager and she will be happy to fill in ALL the details for you.

The guys who work there are great. They were so nice and helpful. The bad part comes to financing…read more Pay cash do not finance with them. The financing company(AcceptanceNow) is a scam. They charge $8 for insurance which is optional and they tell you about. Then they charge $12.99 for a benefit program and they dont tell you about that charge. Signing up for this is not in the fine print even tho when i argued they said it was. Also i asked to take this fee off they didnt. They tried to pressure me into keeping it. Also thoes fees do not go towards your principal balance. You also have to pay a $50 (down payment) which is not really a down payment and they dont tell you it dont go towards your principal balance. Also i was told when finance i could change my payment date. When i tried to do so Mandy (no longer there) gave me the run around. My payoff amount do not equal the amount my signed contract says. Also AcceptanceNow goes went on my credit as owing 1200 for a loan when I only financed $450 worth of furniture. I will be paying off next week and never buying anything else from this store. Again pay cash dont finance!

DO NOT PURCHASE FURNITURE FROM HERE!!!! I was furniture shopping and found a sectional I liked in…read morethe store. Was told the sectional would not be here until August so I only put down a $500 payment on it until it arrived. I left there and continued to look around found the same sectional cheaper at Ashley furniture store so I purchased it in full that day. Called home decor and told them and they had me come in to sign the paperwork to have my refund processed. I did that the same day. Was told they would be mailing me a check in 14 business days.....18 days later and NO REFUND....I call the store and BRANDON is clueless as to what I should do...claims he is the manager of the store so there is no one else I can talk to besides corporate and corporate office would be the only one to provide me info on my refund. He provides me a corporate number that goes straight to a recording! The recording tells you to text the number for immediate assistance. I have tried being patient with the business but My next move is the BBB because this is ridiculous!!!!!

I bought furniture and I pay $500 as insurance for 5 years and they told me if you don't use it…read moreyou'll get your money back ,I went to them after 6 years they told me no you have to come after 5 years .. and I didn't get my mony

Military member that needed furniture and went to this place. I bought a 4k sofa set from them and…read morethey promised to deliver if on post. Lies, I paid for delivery and they stole mg money and told me they can't deliver on post. Delivery drivers have warrants...so I had to pay for outside delivery service and because they are in chapter 11 they can steal hard working people's money and loe on the contract and wont give u your money back. Oooh and it took me an extra month to see my furniture. Liars and crooks. Please go to Ashley or another store. They are thieves.

Very helpful, incredible selection of gorgeous fabrics!!…read moreRedhead lady in the back department was incredibly helpful. Only 4 stars bcz prices were high.

Love U-Fab! Great quality, customer service as well as expertise. Diana is helping us with updating…read moresome rooms in our home currently and she is AMAZING! You can tell she loves what she does and that she is very skilled. The pieces she helped us put together so far are gorgeous! Thank you!

One of those places you go to and get lucky some days- fun place to check out. Nice sales team.read more

Well, no recent reviews so here's one ! We really enjoyed shopping here yesterday. Bought several…read moreitems. Love how the tag works:) I am happy with my new bedside table and piece of artwork!!!

They are a small operation, but that is a good thing. You always deal directly with the owners…read more.. They even personally deliver pieces to your home. Each piece I have bought here has been lovingly restored to beautiful condition. Just bought this gorgeous console for my living room.

These guys are amazing! They find the best mid-century modern pieces, buff them back to their full…read moreglory, and sell them at fair and reasonable prices. Their warehouse is only open on weekends, but they give you a sneak-peek at the goodies throughout the week via their FaceBook page. This is a "hidden gem" that is well worth the trip to visit.

Stephen, Trey, Kelly Marie Were awesome & I recommend them to anyone! if you are looking for a…read morecouch or any furniture check them out! RVA

Purchased a $550 natural wood Console. I had to Pick up such as the store would not let me take…read morethe floor model. My nephew picked up the console and delivered to my house. I was astonished to see the console looked terrible (natural wood looked beat up with big holes throughout). Was also filthy (covered in dirt). Management refuses a return as final sale though item looks destroyed. I cancelled other purchases pending delivery and will no longer do business with the store.

Good service. I needed a split Queen box spring in a hurry. They delivered and set up in two days.read more

Wonderful customer service and great product. Will…read moredefinitely get my next mattress here. They didn't try to upsell me or pressure me into getting more than what I needed or go out of my budget. Their delivery was prompt, polite, professional, and really, what more could you want? Just great.