Good service. I needed a split Queen box spring in a hurry. They delivered and set up in two days.read more

Wonderful customer service and great product. Will…read moredefinitely get my next mattress here. They didn't try to upsell me or pressure me into getting more than what I needed or go out of my budget. Their delivery was prompt, polite, professional, and really, what more could you want? Just great.

Great service. Great prices. Quick delivery. Very impressed. Highly recommend. Very helpful.read more

I literally went to 7 or more mattress stores before making it to Mattress Outlet, which was my…read morefinal stop. I'm glad I was patient, because Mattress Outlet got my money. Don't waste your time anywhere else. Come straight here. And when you do, don't expect a beautiful, fancy showroom. That's not this place. Travis took care of me. He was knowledgeable, patient and gave me a great deal on two sets of good, but off-brand mattresses. Even got them delivered to me the same day for a great price! Sidenote: the delivery guy is a single delivery guy. He can sling those mattresses and box springs, but he's just one guy with cumbersome pieces to work with. I guess they keep the costs down that way. That said, dragging and tossing new merchandise isn't a good idea. One of my box springs had some slight damage on it by the time he was finished. I ended up helping him take stuff upstairs, 'cause he would've dragged it otherwise. He also was a little too chatty asking questions about my place. He noticed everything and asked questions about everything. In any other situation, I'd think he was making note to come back and rob me. Still, I'm giving Mattress Outlet 5 stars. Their prices and overall service are that good. Just be prepared to help the delivery guy (who does NOT set up, ha ha)!

I've been shopping for a new mattress for a while. I'm so glad I went to Mattress Warehouse! The…read moreservice was exceptional! My sales rep was Aaron who walked me through the process of finding the perfect mattress for my specific needs. Then I had the pleasure of finalizing my purchase w/ Tracy who was also awesome to work with. Very professional & knowledgeable. The next day I went back to purchase an adjustable frame & worked with William. He also gave me excellent service! Everyone I dealt with was so kind, very knowledgeable & really had my best interests at heart. If you're going to buy a new mattress, don't shop anywhere else! They will match/beat competitors prices, treat you with the utmost respect & no pressure at all! AAA+++

After about 2 weeks of searching, I found the right bed, the right price and the best customer…read moreservice! Neil was great, through this pandemic he was a pleasure to work with and honestly I can't complain about the price. He will make things work and you will leave completely satisfied. Most of all he is HONEST! ENJOY YOUR SEARCH.

I have been looking to buy a new mattress for a while. its tough w/ all the brands & the wildly…read morevarying prices. My last stop was Mattress Warehouse on W. Broad. My sales rep Aaron was incredibly knowledgeable, very nice & patient showing me all the mattresses that fit MY personal needs. Tracy walked me through the buying process. He was also extremely knowledgeable & so sweet! I couldn't be happier w/ my purchases & my experience! Their customer service was extraordinary!! so much so that I went back the next day to buy an adjustable base for my new Tempurpedic. I had yet another incredible experience with William! 3 diff people, all excellent! If you're in the market for a new mattress, dont shop anywhere else! They match/beat comp pricing & their service is 2nd to none! AAA++++

The sales team worked hard to make the sale. They gave a canned presentation that is a little stale…read morebut I left satisfied that I had made a good purchase. What wasn't explained were the delivery details.... I received a text at 7:10pm the night before with a delivery window of 7:30am to 10:30am. There is no alternative window offered and you cannot change it. Of course I read the text at 6:50am the next morning. My kids are still sleeping in the old beds. You guessed it, an out-of-breath delivery service team shows up at the door at 7:30 with mattress and box springs in hand asking me to please sign acknowledging that I don't don't want it set up. These fellows are hustling because they needed to get to the next delivery. They then call customer service on speaker phone so you can also verbally acknowledge declining setup that I asked for during purchase. So now I had two choices. Roust the kid out of bed and tear down a bed. (They won't wait for that.) or decline setup and write a Yelp review. This link, sent the night before explains their process. https://sleephappens.com/pages/what-to-expect-with-your-white-glove-delivery

Had a great experience at this location! First time mattress shopping and our salesman Duncan was…read moresuper duper helpful and awesome to work with. He was kind, professional, knowledgeable, funny, helpful, easy to converse with, and incredibly patient as I stayed there for more than an hour being indecisive and trying out different beds. He made the whole process, from walking in to checking out, easy and enjoyable. The other salespeople there were very friendly and helpful as well. Just good vibes all around. So happy with my new mattress, sheets, and pillow and the fast free delivery!! I am not the most wealthy person and I definitely broke my expected budget when I came here, so be prepared to spend in the $1-2k range. If you're determined on buying a quality mattress though, I highly recommend this location. Talk to my man Duncan, he will set you up good!

I spent thousands of dollars on an expensive. Sale & installation well. However, when failed &…read moretagged after just a few years our warranty was denied. What good is a 10 yr warranty if they won't back it up? Shop somewhere else.

This is the place to go to learn everything there is to know about a mattress. Specifically, Will…read morewas great! (We've heard other employees may not be as awesome). He explained more than we ever wanted to know about the process. Plus it's a local place, which is always a bonus! We visited about four different times and checked out the products and asked our questions while we were comparing the store/products to the competition and in the end, we bought our mattress from OMF (Orthopedic Premier Super Pillow Top) IMHO, I'd highly recommend visiting Will at the Brook Road/Va Center Commons location!

Completely incompetent! Don't waste your time or money in this place…read more On a very simple, yet important task, attention to detail is imperative. I must believe thIs old time sales guy is in over his head when it comes to accuracy of details.

Noura is delight to work with. She's knowledgable, upbeat, efficient and speedy. I have worked with…read moreher twice and will continue to ask for her.

Unfortunately, I cannot give a good review here for many reasons! Service is terrible... I can't…read moreget anyone on the phone to help me correct an order that was delivered wrong. I ordered out door furniture that was delivered in the wrong color. We told the delivery guys it was not the right color and they left it up to us to sort out. You can't get anyone on the phone... you get sent through a cycle of recordings. So between the service, not being responsive, and the color of our cushions being wrong, the only good thing I could say is that the delivery guys had a nice smile. The only reason that these cushions would have been sent in the wrong color is that the salesman, Merlin, put in the wrong color code. Now I'm stuck with furniture that doesn't match.

Worst mattress I've ever slept on, I've complained since the first month and nobody has ever…read morereturned my calls.. I would not recommend this company at all

When a customer comes with a question, a salesman can deal in a polite way and don't have the right…read moreto be rude. Really very very disappointed with the salesman who was there yesterday evening (02/04/2024)- don't know his name btw! Never trust these guys on low price guarantee price match. These people literally sold us a 'peeler' too(which we already have at home), when we actually went there for an 'Apple'. And finally, when we go there for price matching the apple (as per their "Low price guarantee" deal), they says we gave that peeler which costs $100 for free to you guys! Hilarious!!! Never purchasing from mattress firm again! Not recommending to friends and family either!! One another salesman William was extremely helpful when I went there one month ago. Thankful for such kind person though.

Horrible customer service denying trying beds without using their "scientific" tester to tell us…read morewhat we like. Very rude salesman. Walked out.

If you are in need of a new mattress, stop by MWS ...ask for Palmer! Palmer asked what exactly we…read moreneeded and provided suggestions. He was very knowledgeable about the various types of mattresses. Palmer is a personable associate who went the extra mile to assist us. I highly recommend his services at MWS.

Bought a Serta Mattress and what a piece of garbage! Reached out to them to discuss…read morereturn/replacement...no concern at all!

AVOID AVOID AVOID AVOID AVOID AVOID !!!!!!!!!!!!!!! A few…read moreyears ago, I had been researching mattresses for a few months to no avail. I was tired of purchasing mattresses from furniture stores that did not specialize in that area. I had finally given up and decided to walk into our local mattress warehouse. Not only that, but I was so pleased with my experience, that I went back a few days later and purchased a new bed for my daughter as well. Fast-forward, 2022 my mattress began to sink on one side, (I weigh 130lbs) what the heck! Fortunately, it was under warranty, I thought. I called this location and some guy answered and advised me that I had to come to the store to file a claim, "I Googled it, I Google everything". I figured a company of that size should have information on their website; and they did, so I filed a claim online, easy enough, correct? Not for this special company!! This is one fledgling business that should consider going completely AI. When I filed the claim online, surprisingly, they responded immediately. I thought to myself, "WOW, this is impressive, definitely a good sign". I received warranty approval via email that apparently the stores couldn't access, and appeared to be micromanaged by the district manager, (per the employee). It would have been a better experience, if this company had a clue, absolutely no one communicates with each other. They say it starts at the top; it applies with this whack ass company. Despite everything I went through with them, no one from management followed up on me. It appears that the staff could take extremely long lunches. Their customer service skills are also abysmal. Jason, the rep du jour, never got up from his desk throughout every visit we made to the store. Every time we stopped by their store, either they were out to lunch for several hours, or playing video games. We visited the store several times, SMH. I advised them that I was having surgery, and I was trying be pre-op proactive. Unfortunately, they weren't empathetic. They didn't care that I had to sleep on the floor, or that I had upcoming surgeries. They refused to honor their own warranty, (Go Figure) Although their own corporate office contacted me via email advising me so. These people are so heartless, that up until they were about to bring in my mattress exchange, they halted the delivery service, as the result of one of their genius employees incorrectly entering the details of my purchase. They kept me, my nurse, and their own delivery guys hostage. They wouldn't let them unload my bed after I waited weeks, because someone entered the details incorrectly, so they penalized me for their mistakes. One of the employees told me the warehouse manager purposely delivered my items last. They had me waiting all day. He was condescending, so I gave it back to him. Also, the e-mail's I received indicated that I was entitled to get an even exchange item, or the amount indicated in the letter, and the difference if I go over. So, if the total was below or exactly like the amount guaranteed, I could select anything. They were all trying to convince me otherwise. Everything I selected was under the allotted amount. I asked what happened to the credit for the Bunky boards. Jason the store clerk stated, that wasn't offered, although everyone I asked to read the letter understood it as I. I never got to use the entire amount they offered. They kept insisting that's not what the email several people red read and was in black and white, meant. Everything I selected totaled far less than what was indicated in the email, however they refused to honor their own policy. They took my entire bed, even though they never reimbursed me for half the items I returned. My daughter who was with me throughout beginning to end, finally snapped when she witnessed me becoming ill. She saw that I wasn't responding well to the entire ordeal. It took for her to get on the phone and threaten to sue for. Them take her serious Mattress warehouse needs to get their crap together. later that evening I received another email indicating I had another credit as well. I know they wouldn't honor it anyway. What a joke. They put me through so much crap I'm traumatized. The adjustable bed they sent me is a lemon, and I don't want to deal with their toxicity. I have been through so much, that I'm so over them Don't say I didn't warn you! They have several similar reviews and BBB complaints. I'm going back to the big box stores if I ever need another mattress.