1. Brown Dog Barber

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Royersford, PA

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Brown Dog Barber

5.0 (1 review)
Closed 10:00 am - 6:00 pm

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Services - Brown Dog Barber

Beard trim only

Haircut and beard trim

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5 months ago

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Jack's Barber Shop

Jack's Barber Shop

3.3(3 reviews)
2.2 mi
$$

I got my hair cut by Jared on a Monday. During my haircut, Jack was cutting his customer and they…read morewere chatting about the plumbing problems Jack had been having since the night before. On Tuesday I called Jack's to try to make appointments for my three sons, who have been getting haircuts from Kenny for about a year. Nobody answered, so I left a message on the answering machine and laid out our availability for the next three days (Wednesday, Thursday, and Friday) because when I was in the store on Monday Kenny mentioned that other than Saturday his schedule was open for that week. After leaving the message on Tuesday I heard nothing on Wednesday or Thursday, so on Friday I picked my boys up from school and drove to Jack's hoping we could get lucky with walk-ins. We walked in and sat down. Jack and Jared were there. Jared was cutting the hair of a young boy -- probably eight or nine tops. Jack was looking at his phone -- NOT talking on it. We sat there for 20 minutes and nobody said a word to us. Jack and Jared had spoken to each other about Kenny's whereabouts, and it sounded like Kenny had walked to Get-Go, but neither bothered to acknowledge our existence. So after another couple minutes I asked Jack if we were wasting our time waiting on Kenny. His response was terse and inappropriate, saying that he had no idea what Kenny's schedule was (NOTE: Jack is the owner...) and looking through Kenny's appointment book, mumbling about how we are not listed as having appointments. I explained to Jack that we were walk-ins because I left a message on Tuesday asking for a call back to make three appointments but never received a call back. Jack actually got pissed off at me for expecting a call back. He said that he doesn't check the voice messages and that I should've used the Booksy app to schedule. I calmly explained how the app charged my ex-wife for three appointments that she attempted to cancel immediately after scheduling them and realizing she was scheduling the wrong week. It cost her around (or over) $100. I mentioned that I didn't want to use the app because it requires a credit card number and all it takes is one unforeseen event and the customer gets screwed -- especially a customer with three kids. Jack accused me of "bitching" about the app every time I come in and then used his plumbing problems as an excuse for not checking the messages at his place of business. (Note: Go on Yelp and you will read about several other excuses Jack has used on customers for ignoring them...) Jack was inappropriate, unprofessional, unappreciative, and indignant -- and he lost four customers. Rather, Jared lost one and Kenny lost three customers. Hopefully Jared and Kenny will help Jack to manage his anger issues, or maybe they will move to the barbershop next door so my kids and I can continue to get our hair cut by two guys we truly liked. Jack blew it.

If you're looking for a place to be pampered, go to a spa. If you want to get a good hair-cut,…read moretalk sports (especially baseball), & joke around then head to Jack's. He's in high demand, so call ahead to make sure that you can get an appointment.

Blue Label Men's Grooming

Blue Label Men's Grooming

3.7(28 reviews)
5.5 mi
$$

This could have been a four star review because they forgot to tell me about my free drink and I…read morealmost didn't notice the mini fridge. However, I was 10 minutes late because a prior appointment went 40 min over and I was only able to call 5 min before that I'd be 10 min late. This was okay with the place thankfully as I had spent a pretty penny on their ViP shave even though it was with a gift card. Even with the gift card I still "paid" for that through a charity auction. The shave was so smooth and with their specialized product that I did not need to stretch my face skin taut (I had to look this up for the phrase or word for this. There is no word for this lol). at. all. Also, they texted me about leaving my beret there with its nice pins and I almost left Phoenixville again but did not because I was there for the farmer's market the following day. What luck!!!

I have been coming here for over a year for haircuts, and Kevin is fantastic. I moved to South…read moreJersey and would make the 2-hour trek to get a haircut and see family in the area. Today, I called because my GPS indicated it would take 30 minutes longer than usual to get there. I thought it was courteous to let them know I was going to be late. The woman, Jill, who answered the phone, immediately had an attitude with me and bluntly stated that if I was 15 minutes late, they couldn't do anything. I remained polite, even though she treated me like I was trying to inconvenience her or sneak something by running late. I drove like crazy, and it turns out that the accidents Google had reported must have cleared up. I arrived at my 12:00 PM appointment at 12:02, only to find out that Jill had canceled my appointment without asking me and told me, "There was nothing they could do about it." I went to Ortiz's around the corner and got a great haircut for $10 less. Kevin is great, and he's the only reason I'm not giving this place a 1-star review. I'll miss him as my barber, but I can't support a business that treats customers so poorly. Edit: As you can see even as they respond they are reacting defensively, blaming me for miscommunications...rather than making the situation more costumer friendly. They were rude, canceled me, miscommunicated and then are blaming the customer FOR THEIR mistake. It's all right here in their response. Look to the other negative reviews of Jill they all say the same. She continues to be combative even in her responses to customer complaints. This is a pattern of rudeness from the business owner, don't support poor business owners who take your business for granted. I've changed my review to a 1 star to reflect the unprofessional response from this business.

Photos
Blue Label Men's Grooming
Blue Label Men's Grooming
Blue Label Men's Grooming - We spent the weekend in the Hamptons and his hair cut was perfect for this.

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We spent the weekend in the Hamptons and his hair cut was perfect for this.

Brown Dog Barber - barbers - Updated July 2026

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