Terry and Jennie were incredible and made our experience truly exceptional! We left with a smile on our faces and a product we were thrilled with. They ensured that we had a fantastic time and I am incredibly grateful for their exceptional customer service and the high quality of their services. HIGHLY RECOMMEND FOR A GROUP ACTIVITY! read more

The intention behind this experience is good, but unfortunately, the overall experience was underwhelming. We booked the candle-making session as a couple and were assisted by two young women who unfortunately did not seem very welcoming or engaged. During our session, they had personal conversations directly in front of us, including comments about how they did not want to be there. That made the experience feel uncomfortable and unprofessional. For the cost, I also expected a more extensive candle-making experience with a larger variety of options and scents to choose from. The selection felt very limited for the price. The music was definitely the best part of the experience and created a nice atmosphere. Unfortunately, based on our experience, I would not return. read more

Update 12/04/25 I burned the entire candle after waiting a week for it to cure and I never smelled anything from it.. very disappointing because it was so cute. Kinda wish I didn't burn it and just kept it for cute decoration. I will be sticking with my wax melts that smell way stronger, cost less, and last longer. read more

Brown House Candle Company - Candle Stores Near Me - Midlothian, Virginia

We had received a gift card from a friend! What a fun gift! We made two candles that both smell amazing. The process was very easy and didn't take more than 30 minutes. I thought we were going to have to wait the whole time while the candles dried, but we were able to pick them up the next day. The staff (Jen and Ursula) were amazing! Very welcoming and helpful. Definitely will be back with friends! read more

The staff was very friendly and welcoming. You sit on barstools at a countertop table as they assist you in selecting your fragrances and showing you how to mix them together. The wall is full of different sense. Anything you can think of you can make. They have a variety of candles sizes, body, scrubs oils, and body butters that you can mix and enjoy at a later time. You pay for the experience, which is a great value of assistance and expertise when it comes to finding your perfect scent. read more

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This was so much fun and I can't wait to do it again! I struggled with narrowing down my favorite scents because there are just far too many great ones and even more potential combinations. Terry was a huuuuuuge help in crafting my goal fragrance. She definitely knows her stuff!! read more

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Not worth it! We received some of the worst customer service I have ever experienced from the owner, Terry Brown. Immediately upon entry, our group of seven was met with negative, harsh, unwelcoming energy. We had made reservations and paid a deposit but arrived about 10-15 minutes late due to an accident on Hull Street(something completely out of our control). We even called ahead to let them know we were stuck in traffic but would arrive shortly and we were told that was fine. If punctuality was such a strict requirement, we were more than willing to reschedule. We even asked about that option. Instead, when we arrived, we were immediately reprimanded and told our time would be limited because she needed to accommodate another large party. This was confusing and frustrating, especially considering the business accepts walk-ins. What made the situation worse was the assumption that we were "frustrated", which simply wasn't the case. We hadn't even said anything yet, we were just trying to sit down and enjoy the experience we had paid for. It felt like she was more concerned about keeping our money than taking accountability for how she approached the situation. From that point forward, the entire experience felt tense and uncomfortable. I kept my coat on the entire time for fail to get settled. Such an uninviting welcome. What was supposed to be a relaxing girls' day with an elder and two kids quickly turned sour. Terry later made fake small comments that seemed like attempts to smooth things over, but by then it was too late, even the kids could feel the negative energy. Another uncomfortable moment was witnessing how she spoke to her staff. At one point she addressed a staff member, who appeared to be her niece, in a demeaning way in front of customers. That was difficult to watch and added to the already unpleasant environment. The experience also felt overly controlled to rush our time there, which made it hard to relax and enjoy the activity. Keep in mind, we didn't receive any instruction about the activity just immediate backlash about being late and time was limited. For $50, neither the experience nor the final product was worth it. The most disappointing part was the lack of accountability and her deflection for how she approached us as consumers. It was just completely unacceptable. We communicated ahead of time, tried to be understanding, and even offered to reschedule. Instead, we were met with hostility and assumptions. Based on this experience, I would not recommend this place. Save your time, money, and energy. read more

We had a great time making our candles! The process was so easy and they can help you narrow down which of your favorite scents would pair well together. They have lots of options for scents, candle vessels, and other products to choose from. One complimentary drink (alcoholic or non-alcoholic) per class. Price is up to you based on what product you choose to make. Check them out! read more

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A GEM!! & a must try; WHO DOESNT LOVE CANDLES! From the time your arrive till the time you leave it's a vibe! First and for most..the staff is wonderfulllll, so sweet, so helpful, so patient. The owner makes sure you understand what you are doing and what you are creating! You can tell she puts love into her business. The candle making was fun! As a first timer didn't know what to expect..but first you will choose your most like scents on a wall of over 100 different scents. Then you will mix them together and see which ones you like and which ones you want to use more of they explain everything so well. Then you will start creating your candle and pouring yours, it which is super cool to see the whole process come together at the end. You can also add flowers into your candle and it's just a fun experience especially for a mother daughter date or a date night. I had the chance to stop by during the Valentine's Day special and this was their first time catering and providing candlemaking and it was so much fun for a date night. They had a photo booth set up, balloons hanging from the walls; the whole aesthetic, the music playing was great I definitely will be returning to make more candles. read more

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Finally stopped into Brown House Candle with one of my friends on a Saturday afternoon. We made a reservation although walk-ins are allowed, but with growing popularity spaces fill up quickly! Staff members were friendly and accommodating. So many good scents to choose from and the options of what you'd like to make. My friend and I went with making wax melt cubes. Perfect outing for friends, family, and or date night! I really enjoyed my time. You're offered a beverage of choice as well. The location is good! Plenty of food places near while you wait for your items to dry. Highly recommend for a good time! read more

Brown House Candle Company - Mixing fragrances for my wax melts! - Candle Stores Near Me - Midlothian, Virginia

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This is favorite spot to take people for a fun and unique experience. The selection of scent oils is awesome and I love that you can pick from as many as you want and come up with your own ratios unlike other candle making places. I have made candles, body scrub, and perfume here and always have an amazing experience. The staff are very knowledgeable and friendly. The value for the products is pretty good, it's not the cheapest activity, but isn't outrageous. read more

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My first time actually making candles and body butter. I was greeted with a smile and they had the music going to set the warm making scene. There were so many scents to choose. The team walks you through the process to help you with your scent. The owner is there and she was very hands on helping the customers as well finding the perfect blend scent for your candles. Please go online and book your appointment. This place is small and customers are steadily coming in to make candles and this spot is becoming busy. I'm so happy with my creations and will be back again! The pricing is very reasonable. They even have a loyalty card program so make sure you sign up and kept your card! This is the only candle, oil and body butter making establishment in chesterfield. You will have a blast!! read more

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I had a great experience making a custom soy candle at Brown House Candle Company. When you enter, you are greeted and seated at a bar-style seating area. Employees are behind the bar and ready to assist and provide instruction. They take reservations for larger parties, and also offer walk-ins (if space allows). I was able to walk in and get started right away. Your first step is to go to their scent wall and write down several scents that you like. I liked that I wasn't rushed during this process, since there are a lot of different scent options to go through. You will also select a vessel for your candle. After you have a list of your favorites, an employer will help you figure out two or three of your favorite scents that will blend well together. They will allow you to smell the scents you choose in combination with one another so that you can select the combination you like best. After you have selected your combination, you are given instructions on pouring the candle wax and scents into the vessel. You are then given a blank sticker and some pencils and markers so that you can design your own label for your candle. You are also given a complimentary drink. The candles have to sit for about 90 minutes before you take them home, so I left the store to do some shopping before returning to collect my candle. They can also hold your candles overnight if you need to come back a different day. Overall it was a very fun and unique experience, and a great price for a custom candle and activity. It would be a great spot for a date or get-together with friends. The store was easy to find with ample parking, and appeared to be wheelchair friendly. read more

Brown House Candle Company - Custom candle - Candle Stores Near Me - Midlothian, Virginia

A great date afternoon or just the hangout place with your friends I very much recommend everybody. There is so loving so nice and the sense smell very good. I highly recommend. read more

Very nice experience, great time spent with friends! Highly recommended. Scent mastering is available for those like me that didn't follow directions read more

A custom blending experience with over 100 fragrances to choose from. I would recommend making a reservation, but I do not believe one is required. Your session will take about an hour. You'll guide yourself through the wall of fragrances, writing down your 12 most liked scents. At the far end of the fragrance wall, you'll select a jar for your candle. Prices start at $30. Once you're seated, you'll be offered complimentary wine or a beverage, and then the fun really begins. Choosing your top 3 fragrances, you'll add a few drops of each until you blend the ultimate, unique fragrance you desire. Soy will be added to your candle jar, and you'll mix in your fragrance oils. Creating a name for your candle completes the DIY part of the experience. The candle needs to cure and harden, which takes a few hours. You'll be instructed on what time you can return to pick up your candle. It's returned to you in a chic bag that makes it easy to carry your one-of-a-kind candle home. Brown House also offers body products such as lotions and hand scrubs. I would recommend this experience for the DIY-er, mommy/daughter day, date night, or just because every home should smell like your own special fragrance. read more

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The owner is amazing! Great service! Fun activity! I look my mom for bonding time! she really enjoyed herself! Must try! read more

Brown House Candle Company - Candle Stores Near Me - Midlothian, Virginia

I absolutely love it here. There is a really nice vibe here and everyone is so helpful and knowledgable. You don't feel rushed making your items. They give great step by step instruction to ensure that you are making it the way you want. I made lotion and a candle, and it came out amazing. I don't want any more Bath & Body works after going here. I will definitely revisit and tell everyone here about it. read more

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The candle making experience was a nice experience however the owner is very rude! My friend booked a candle and lip gloss session using her mobile devise. Both session required a payment of $10 each. Walking into the establishment I could hear the owner talking down to one of her employees in front of customers. I looked past it and wanted to enjoy the experience. We make our candles which again we enjoyed then step out to wait for the next session. We didn't take any merchandise with us. As we are getting back in we are told we shouldn't leave because we hadn't paid anything. We begin to ask questions about the additional cost because it was not displayed during the booking. The owner walks over saying what's the problem. We explain and again in a very rude manner she begins to state that no we were wrong because she works with her marketing people to make sure her prices are listed. My friend pulls up her device and shows the manager how she booked the sessions without any additional cost showing. It didn't even say deposit it said book $10 session for an hour. The owner then states oh well that's because you booked it on a small device . She then tells us that there is no way her candles could be $10 (which is probably the case but this is my first time) however this is NOT how you address the customer. Again she is rude and ruined the experience for me! read more

This place is amazing and super fun for groups! Once you hear the owner, Terry's story you will want to support not only her, but the business as well! My first time visiting I only made a candle, which was awesome but in my second visit, I made a candle and lotion. Love the experience and will absolutely be back. Also recommend the sugar scrub! read more

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This place is amazing and the owner Terry along with her staff really provide an amazing experience. From the moment you walk in you just embrace the positive energy and that makes all the mixing and pouring of your candles/sprays/scrubs/lotions all the more fun! Such a great time with my mom on Mother's Day. The candles burn foooorrrever and smel ammaaazing! Will def be back! read more

This place is amazing!!! The owner Terry along with her staff really provide an amazing experience. My sisters and I took our mom here for her birthday and they all did an amazing job making this day special for us. Terry had the entire store sing Happy Birthday "Stevie Wonder" rendition and a special dance moment for my mother and her daughters. From the moment you walk in there is a welcoming atmosphere with positive energy that makes all the mixing and pouring of your candles/wax melts/scrubs/lotions all the more fun! We had such a great time and will definitely be back again!! As soon as I got home I put my wax melts to use and the custom scent I created smelled absolutely ammaaazzzzzziiiiiing! read more

Prior to yesterday I've been to this venue several times with many different friends. I love that it is a black owned facility and have had nothing but great vibes. However yesterday I had a party of 6 booked and 3 people canceled due to serious uncontrollable life events. I asked if the $5 per person reservation could be applied towards my candle. The employee told me no and the owner was there also who said it's to reserve the spot not to go towards the candle for those that don't show up. She also made a joke like she would return my funds but the employees don't allow her to touch the register anymore. It was an inappropriate joke at a time where I seriously wanted my funds returned to me. Like I said prior to that incident yesterday I've had nothing but great experiences here and enjoy the entire process. Lessened learned don't make a reservation walking in will be perfectly fine or have each person reserve their own spot. read more

Awesome selection and customer service. We had an hour to develop a customized scent - it was an interesting process of narrowing down our favorites and then deciding ratios. It was very exciting to do this and their customized tins and containers are adorable! read more

You ever went into a place and you could feel the positive energy? This place screams good vibes. For my 6 year anniversary my wife and I decided to do the candle making experience. We told the amazing staff that it was our anniversary and they stopped everything and acknowledged us. We had so much fun and enjoyed the smells we created so much that I decided to get a candle and a lotion with my scent. This place was so inviting that we decided to host a private event for my family and a birthday party for my wife as well. I can not wait to show this place off to my friends. read more

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I gave three stars because the experience was interesting and different, but the end result was lackluster. I made a diffuser which cost $30. It was fun and different to smell the different scents and make my own scent for the diffuser, however after leaving the diffuser in my small bathroom over night the diffuse gave off NO scent. Very disappointing read more

Awesome experience, I would highly recommend! We had guests in town and were looking for something to do since it was cold outside. It was so fun to curate our own candle scents, and the candle containers they offer are beautiful. There was music playing, the owner and staff are very warm and helpful, and the experience overall was really enjoyable! Angelica was friendly and helped us create a perfect blend of scents for our candles. Complimentary drink made the day even better! We made a reservation and the $5 deposit goes toward the price of the candles. I would recommend making a reservation, as it was quite busy while we were there. read more

It was everything I needed it to be and more. The owner has such an inspiring story and her love for her business and people is evident in the experience she provides. Brown House is my new favorite place! read more

Such friendly staff, beautiful environment inside, and quality candles. Can't wait to go back!

The experience was new and refreshing and the service was great. I highly recommend you try it for you, your friends or even a work team-builder. read more