Left oil filter loose on brand new sequoia and did not reimburse even though the manager admitted…read moreit was their fault and lost 2-3 quarts

I like this place because if you can hit them at a slack time they move quick on that oil change…read more The cool thing about their service is that you don't leave your car while they do their work. You pull into one of the 2 bays and shut down the engine and sit in your vehicle while they do their work. Things move quickly and their prices are comparable with any other oil change station in Bossier/Shreveport. I'll continue to use them in the future and if your needing your oil changed and see the sign for a Valvoline Oil Change location give them a try.

On 8/16/2025, I went to Valvoline (3452 Airline Drive) for an oil change. I have been a loyal…read morecustomer at this location for over two years. During my visit, the technician Monroe told me my right headlight was going in and out and asked if I wanted it replaced. I agreed but asked for the total cost of both the oil change and the bulb replacement before proceeding. Monroe assured me they had two bulbs in stock. He and another technician, Christian, attempted to replace the bulb but broke it in the process. Afterward, Monroe admitted that they actually did not have the correct bulb--despite previously saying they did. I submitted a claim with Valvoline, which led to a meeting with the manager, Morgan, three days later. Unfortunately, this only made the situation worse. Morgan was dismissive, unprofessional, and disrespectful. He refused to acknowledge what happened--even though the bulb was working before his team broke it--and he would not reimburse me for the $20 bulb. This was by far the worst customer service experience I have ever had. As an African American woman, I felt disrespected, ignored, and devalued as both a paying customer and a loyal one. The way Morgan handled this situation shows a complete lack of integrity, accountability, and professionalism. My warning: If you are a woman or a minority, stay away from this Valvoline location. They do not respect loyal customers, and management refuses to do the right thing when their employees make mistakes.

Oil change... took truck to get oil change was first in line and it took over an hour!! this place…read moreused to knock u out in 15-20 mins max havent been in a couple years but wow what a joke

Fantastic ! Fast service. Didn't try to oversell .. will definitely be back highly recommendread more

Went in to get an inspection and sticker. Was not busy at all, they were very quick, and only $23…read morefor two years. Woo hoo check them out.

This place has gone out of business. Too bad, they had really good service. Xwtdgjuejkread more

Great bunch of guys.. I can't say enough about how courteous they were. I was in and out in less…read morethan five minutes. If I could add more stars I would!! A++

Upon arrival Manager Chris confirmed they topped off transmission. Power steering, brake fluid,…read moreetc. Once I accepted the service however, and pulled in for the oil change, all of a sudden the story flipped and the technician stated they in fact did not top off transmission, power steering and brake fluids. When I questioned the manager Chris he denied saying he told me they provided the services, all while smirking. He in effect lied to me twice. I will never use this facility again. They are unprofessional and downright slimy. Do yourself a favor and use the Valvoline station about two blocks further north. Overall Take 5 and Chris are Trash.

I have been a customer at the Bossier City location for quite a while, but after today, no more…read more Went to get an oil change and was warmly greeted by Mr. Jerome. After being directed into the bay, a person by the name of Kendi took over. She was very condescending when I questioned the pricing. I was then told I needed an oil filter and was told I would get a 25% discount on the filter. She also changed the grade of oil I had been using and then, after she had run my card, said she could drain it. I have never been treated so disrespectfully at Take 5. Mr. Jerome is a fair person. I regret that I will have to find a different place for my oil change.

I had to take my vehicle to the dealership to get it straightened out. Over $400 in damages. The…read moreworst tire store I've ever done business with. Unbelievably bad. Don't ever go in there.

1st of November we had a flat and were right by here so we pulled in. Being in a hurry because we…read morehad all our granddaughters birthday party stuff, I left and my husband stayed with my truck. The tech came in and got the 2 ladies from the front desk to go outside and look at my tire. They came in and tell my husband my tires were dri rotted. ( 2018 f250 250,000 miles) I do not sit still long enough to dri rot a tire. The tires were put on in April by Discount Tires in Shreveport. He has the tires chamged on the front. Come December, tire light comes on and pull into Walmart for them to tell me I had slashes all on the inside of the tire. I was leaving out of town so spare tire it was Took truck yesterday to Discount tires and those new tires they said were splitting due to being cheap tires. So 2 more new tires. On top of this as soon as we drove the truck we had to go and have the tires rebalanced due to entire front end shaking. When I told the dealership the problem and where tires came from they were not surprised. So I definately say use caution with Mavis Tires. They have cost a fortune.

Be careful. They reccomended $300 of unnecessary work on top of $100 oil change…read more They called for transmission and transfer case oil change. Manufactures maintenance schedule says not to change oil.

Just fyi, the hours are off. On Saturday, they close at 5:30, not 5:00. It was a reasonably fast…read moreservice, 20ish minutes. They're decent at small talk while you wait. The service they did seemed fairly good, a touch pricey.