It is a great place to find things you can't find anywhere else, assuming it is within normal…read morebusiness hours. You will often pay a premium for things you can find at Home Depot, so you pay for the service. While I would like to support the business more, I am always working on my projects after work, and on the weekends, usually after the business hours. Also, the lack of website is a real drag. How do I know they even have what I am looking for? I won't waste my time calling or trying to pop in during their limited hours.

This is one of those places where you do get what you pay for. You will pay more here versus a…read morehome depot or ace, but here you actually have a full staff of people that are there to help you. If someone doesn't know what you need, then they radio someone who does.

Very friendly staff they always help me find whatever I'm looking for. It's my go to hardware store.read more

This is the new hardware store that took over the old James Lumber building behind Grand Blanc…read moreOutdoors. They've got pretty much anything you could possibly need for a project around the house. The selection of plumbing fittings, fasteners and screws is outstanding. The prices are a little higher than you'll pay at a big box retailer, but the service makes up for that. When you need something fast, skip Home Depot and come here. The knowledgeable staff will have you out the door in two minutes with exactly what you need.

We novices come to a hardware store for the knowledge and experience of the staff. Working with Jay…read morehas been a real pleasure because he knows his stuff.

This is a great store and the staff is so friendly. They seem to have about everything you need.read more

Most helpful place in town. Never disappointed over many years. Very glad to hear they have…read morereopened after being bounced for yet another high rise.

I know nothing about home repair and maintenance. Not a damn thing. That didn't stop me from buying…read morea house. And houses need work. There are some projects that are larger, which require professionals. But dammit, some things I should be able to do myself, even if I lack the knowledge or the tools. But going to the big box home stores fills me with a sense of dread. They are overwhelmingly large, it's hard to find anyone who can help you, and the whole experience leaves me drained, dizzy, and nauseated. So I had what I considered a fairly clever idea. Why don't I just call the small, local, neighborhood hardware store, and see if they can help me solve my minor home repair and maintenance challenges? I'll confess that I called another store first before reaching out to Jack's. But it was at Jack's where I found the help, patience, and expertise that I so desperately needed! Project number one was removing the gunk from between brick pavers on my patio, filling them with silicone sand, and other spring yard maintenance. I had no tools beyond the phone in my hand. But Dan, on the other end of the line, walked me through the tools and equipment I would need. He told me the prices, took my order and payment over the phone, and had everything ready for a semi-contactless pick up! That went so well, I returned for project number two, replacing the window well covers that had cracked. Now I am the proud owner of my very first ratchet set! At least, I think that's what it was called. I thought I was going to need some power tool to do the job, and was prepared to drop a lot of money, but I walked out with a bill of about $30... and a Twinkie. Don't judge. It was for my daughter. Needless to say, I have no intention of ever setting foot again in one of those big box home stores. I have Jack's, and it's fantastic!

What a wonderful hardware store! This is the old style service where the people that work here are…read moreabsolutely brilliant about the smallest nut and bolt. Terrific place, with a nice dog-Ellie!

One of the worst hardware stores that I've ever been at the people are dumb that work there. They…read moredon't know where anything is. Ask if they repair a chainsaw put me on hold for 10 minutes. Came back and said I don't know. Went in there for caulk and a gun recently to give them another chance and stood at the cash register for over 10 minutes before the lady figured out how to ring up the customer that was ahead of me They were worse before covid and they're terrible now

I have always had a great experience at this Ace.. the staff is always helpful. If they don't have…read morethe product they will always try to order it for you. This location has recently switched to owners in the last year but trying to maintain great customer service and quality of products

I found the perfect place for me. What an awesome store. If you are looking for anything…read moretool/hardware or off the wall item (even industrial) this is your place. They are very friendly and have complimentary hot chocolate and coffee for everyone. The wide range of items will keep you in awe. They get more stock all the time so each visit is a new adventure. It's like Salvation Army but for Tim the Tool Man Taylor. Go here, you will not be disappointed. Seriously.

From the owner: Industrial Auction Management and Business Asset Liquidationsread more

I have never left this store without the item to take care of an issue. The staff is always…read morefriendly and helpful. Yesterday I purchased a Weber grill that came with a dented faceplate. Called the store, they told me to bring the faceplate (not the entire grill) back. As I was walking in with the dented faceplate, they were walking out with the new one. Outstanding service every time I go in. I don't even bother with the big box stores any more.

I've spent money here loyally because they run this Ace hardware like a mom and pop small business…read more The store is stocked with all the hardware goodies you could ever want or need plus lots of extras you wouldn't expect. The store is white glove clean and the staff are friendly and ready to help. Lots of parking is a huge plus because you can get in and out quickly after you've loaded up all your hardware needs. Getting home to get started on my projects has always the fun part. Stop on in and you'll be happy you gave this hardware a try.

The staff here is awesome! Bobby Alas was very helpful with finding FIP gas fittings he saved me a…read morelot of time! I'd recommend visiting this location for any hardware you need

The Grand Blanc store in horable! They put returned merchandise with pieces missing back on shelf…read moreand are not nice when you want your money back!

One of my favorite stores ever! Customer service if always top notch and the employees are full of…read moreinformation. Store manager Jim is extremely helpful and a joy to talk to. I recommend this store to anybody and everybody that needs anything battery, light bulb, or phone related!!

So, I bought the extra expensive $42.39 Duracell cellphone battery for the Samsung Galaxy, because…read morethe salesman pointed out to me that it was a lifetime warranty. A little over a year it refused to charge properly using the Samsung's own charger. Shortly after this it bulged out a half inch in all directions. I let it sit around for another 10 months before I went by the store again. The 2 new salesman told me that the definition of "lifetime" is the battery's lifetime, which can be any arbitrary number - not "as long as you own the battery." THIS IS CLEARLY DECEPTIVE PRACTICE AND DESERVES LITIGATION JUST ON PRINCIPLE.