Cold and snowy day... January 22, 2025…read more.. Southbound on the 91outside of White River Junction, VT... sensed a strong odor of antifreeze... pulled into a gas station... Yep... broken water pump and overheating... Mind you, this GMC 2018 Sierra (fully paid off)... has gotten me completely cross country back in October, 2024... with no issues, not even a scratch... Vehicle is towed to Bob's Service Center at 10 am that day... Not Bob, but Josh... "Let's see, water pump, coolant and belt tensioner assembly need replacing... it'll be ready by two..." Josh was right on schedule... Professional, thorough, and kind... Picked up the vehicle... warranted work for 2 years/24,000 miles... back on the freeway I went... only a few hours delay... but no matter... the vehicle must be reliable... It was... Coldest day in White River Junction... This driver and owner will seek these gentlemen out for future auto repairs... they are simply the best... And kind... They explained everything... I do appreciate the thoughtful and thorough approach... A cold day driving with a vehicle failure... could have been made much more difficult... but it was not... it was a beautiful day... Bob's Service Center in White River Junction, VT... seek them out... Be prepared to be satisfied... and at a fair price... Thank you again...

Don't go anywhere else! After 5yrs of searching I found my shop. The team treats my ratty old Ford…read morediesel like it's a historic gem. Even taught me a few tips no one else knows. This team keeps both my 1990 Fussy ole Ford and my Subaru in the finest of mechanical condition for a price that is affordable. I even put them out on my Senior camping group so if a repair is needed in NH or VT they know to limp it in, drag it in, tow it in; but make sure you get it to Bobs!

Brought my 2017 Doge Grand Caravan in on two separate occasions back to back,…read more The first time my brakes were beyond messed up, my rotators, brake pads calibers were all messed up and completely done for and they got that fixed up nicely and I haven't had any trouble since. The second time I brought it back in not even 2 days having it back my steering rack and pinion was broken, I took it back to the shop so that they could fix that too, Unfortunately since all this basically happened all at once my finances were completely wrecked! but they were completely understanding about it and worked with me so it could play out best for us both and I can't be more greatful. I have a broken radio and sooner rather then later Im bringing it back to get it replaced!! Please consider these guys if your vehicle is having any trouble, They deserve the support!!

TIME LINE @ ENGLAND BROS…read more 4/13/26 brought to shop Paul said grandpa had one just like it Was thrilled to work on it. 6/22/26 picked it up Paul said he did the brake job (bleeding the brake lines) but wouldn't charge me since it took so long & couldn't complete all that I wanted done. He didn't bleed the brakes even though he SAID he had. I can't stress this enough. I knew it as I was pulling out onto John Stark Hwy. when my foot went to the floor trying to stop for traffic. In between April 13 & June 22? It was raining. It snowed. He was sick. He got behind in his jobs. It rained again. He was behind again. He was starting today. It rained. He was gonna do it tomorrow for sure & thanks for being so understanding. He'd call as soon as it was done. After a week I called him. He said he was on it. He'd call in a few days when it was done. It rained. I left a message that if he can't do it please just call & let me know so I can move on. I called 2 days later & he said I was on his call list & he just can't do the job. April 13-June 22. I was kind. I never yelled. I was understanding. When I went to pick it up he said the brakes were indeed bled but no charge for my trouble & for being so patient. Gave me a safety inspection sticker. A SAFETY INSPECTION STICKER. No longer required in NH but I wanted to be sure I was good to go. Knowing FULL WELL he hadn't done my brakes & just let me drive away. EDIT TO SAY: Just went out to check things out (it was raining yesterday when I picked it up) and found the ORIGINAL LIST I had given Paul. bleed brakes (price given $127), safety check, fix gas gauge, new battery for engine to include new mount, de-winterize it ($127), blow out the vents (n/c), attach front plate (wasn't done when I got there but he had his guy do it) and NONE OF THIS WAS DONE. What WAS done was muddy footprints & dirt everywhere, seats taken apart & not put back together, and a drawer that doesn't close now. It was clean when I brought it in. Everything in place. And now.....? What a MESS!

Figured out and fixed the clunking in my car when others couldn't. Excellent service. Very polite.read more

I've purchased two Rav 4's from Todd and Mike. Had them for several years now and still extremely…read morehappy. When I do need something fixed both Mike and Todd have been honest and conscientious about costs. They fixed my "check engine" light that had been on for 10 years (yes, years) when even the Toyota dealer couldn't find the problem. Great service. I highly recommend them. Carol S.

I have nothing but praise for Twinline Towing. While vacationing in VT, we had a major snow storm…read more Unfortunately I put my truck sideways in the driveway of the Airbnb we were staying at due to the amount of snow, ice and steepness of the driveway. Damian came out and successfully got my truck straightened out which was not easy as there was a steep drop off near a creek, trees and ice to deal with. He was extremely professional explaining the plan and improvising as we went. He stayed to give more assistance if needed while we got the truck parked safely to be able to leave for home the next day. We highly recommend Twinline Towing!!! Thank you Damian!!!!

They have never fixed my vehicle properly. I always have to bring it back. They always seem to…read moreguess and hope that fixes it. I will not allow them to take advantage of me again. When I pay to have something fixed I expect it to be fixed. Accidents do happen but I shouldn't expect something to go wrong every time.

DO NOT USE MICHTELLS IN Chester / Springfield VT!…read more **keep in mind this is our only vehicle and we're a single income family** Never using that fucking auto company that screwed me over! The owner is high as a kite doesn't even remember me calling him two days ago and him telling me that he has Covid and then he tries to tell my husband oh I've never spoken to your wife I've never had Covid this is total bullshit my car is now broken! Wouldn't even let me get a word in because he's slurring his speech high as a kite telling me that he has to look it over all the paperwork and will take in five seconds never called me back. I had to call him multiple times leaving multiple messages and still won't return my calls. Than finally today my husband and I called when this happened! Two weeks ago brought my car in to get fixed by this auto company that is local. I understand the mechanic at the location got injured understandable but the other location had no back up plan kept leaving us hanging and not returning my calls giving me the runaround. Friday I had to literally drive up to their location and find out my car never got worked on after they told me it would so drive to their other location they're telling me their phones aren't working but yet they're making phone calls out to try to get a hold of the office manager. Office manager again gives me while I'm not sure what we're gonna do. I said I can't be without a car for two weeks I have doctors appointment which I've been canceling because of them. They then told me on Saturday I hope your car is done. Well Saturday evening I go out after they've said my car is all put back together and all of a sudden my traction light comes on. Then my brake lights flashing call them let them know they still can't tell me when this can get fixed telling me it's safe to drive etc. Then the shop manager tells me to call him Monday morning because he'll know whether or not his mechanic will be back in because he got a follow up doctors appointment after having the surgery which is fine. But then never called me I have to call him at 10 AM tells me well he's still going to be out we don't know when he's gonna be back well you would think with the follow up doctors appointment they would have an idea when he can return to work. But again I say OK as long as I can drive it Go out to drive it in my car stuck in the parking brake can't even move it my husband had to get it out now they're trying to say oh maybe it's the parking brake really because that wasn't an issue Then today I have to go to urgent care because I got something in my finger I go to leave and now my tire is up in to my wheel well. I never had these issues prior to having the work done. I know I did have certain worked on yes control arms ball joints and they said it's all good to go yet this fucking happens I gave them $1329 and now I might not even have a car at the end of us and they already cash the check before I can stop payment. I have screen shots of and photos! I have more photos than this but will not post all.

My first experience with Mitchell's auto body was after hitting a deer in December at the…read moreSpringfield shop. They did an amazing job! Since the new location in Chester has been open, I've been taking my car there for all my maintenance and can't thank the guys enough for always squeezing me into their schedule with my own busy schedule and making sure the job gets done correctly. The staff is always professional and takes the time to make sure everything is running appropriately and safely!