We always bring our cars to Performance Tire on Bartlett Rd. They are honest and always do a good…read morejob. They have never tried to sell us on extra work to be done. It is best to have an appointment since they can be very busy. The location is not convenient for us but their honesty is worth the drive.

Performance Tire was recommended by my mechanic (Brian Massey) as a good choice for tires. I've…read morebought from independents, factory stores (i.e Firestone, Goodyear) and chains (Sams, Costco, NTB, Tire Mart). If I have to buy tires I REALLY like buying from Performance. I've now bought tires for two different vehicles and stopped in for rotations, balances, and "...something doesn't feel right" visits. My resounding 5 Star Rating (which I VERY RARELY give) is for a few different reasons. 1.) The advice is always founded upon reasonable and logical decision making born of experience. It seems every time I did business with chains and factory stores I sensed that the diagnosis and advice was influenced on a need to hit corporate revenue goals. No matter who I spoke with at Performance (Syd the Owner, Sam his son, or the guys in the shop - sorry don't know their names), the diagnosis and advice was as straight as you'd get from your best friend. It's more than simple honesty or integrity; it's...just the way you want to be dealt with. 2.) I shopped PT's prices both times I was buying new. The prices were always competitive. Though I'd possibly pay an extra $40 to $100 versus chains and factory stores due to my positive experiences, it would rub against my thrifty (cheap-skate) instincts. The first time I visited the price given to me was about $40 or $50 more than the same 4 tires at Sam's. I asked Sam, "...convince me why I should buy here." I don't remember exactly what he said, though I'm sure it included "free rotation/balance and other stuff", but what sealed the deal in my mind essentially, "we'll take care of you if there's a problem". 3.) To my pleasant surprise they can get what ever tire I've asked for at a good price and (so far) the same day. Because I'm not stuck on one brand and research CR, Car & Driver, Tire Rack and other sites, I usually desire only one or two tires over all other choices. Even though in both of my cases PT didn't have my preferred tire 'in house', they confirmed the positives/negatives about my selection and were able to get it at a price comparable to others. My only complaint with Performance Tire is they close too early on Saturday (noon) and are closed Sundays; the two days when I've needed emergency service.

If I could give this 0 stars I would my sister brought her truck up there to be serviced for an…read morealignment the man came back and said the lower control arm fell of the ball joints were bad , and the rack and pinion needed to be serviced. Told my sister she would die if she drove it back . But she drove it their just fine. Scaring her half to death calling her family freaking out . Got a 2nd opinion on it and all it need was an aliment. Don't take your vehicle to this shop their crooks trying to rip of a single mother that knows nothing about cars. Hes a liar, crook and a hack avoid at all cost definitely reporting to the better business bureau.

Always Wonderful Service when I visit fixed my tire last minute today as they were getting ready…read moreto close and didn't charge me ;) I will most definitely give them my business when new tires are needed :)

Mitchell did a fantastic job of guiding us through the process of having a warrant, covered problem…read morecared for, as well as another warranty covered problem that surfaced during the evaluation. He also helped us get a needed coolant flush done. When the initial problem was confirmed to be present and covered by warranty, he helped us to get a loaner vehicle while the repairs were taking place. Items that were totally not under control of Mitchell were the acquisition of the needed parts by the dealership, so we know that is unavoidable. I will definitely reach out to Mitchell for any other problem than we have and know that we will be dealt in a fair and competent manner.

May 4 I called in due to my sensors being damaged, scheduled an appointment, walked in at 1:30- was…read moregiven an "advisor" never got her name, she was on lunch when I came in, lady with the glasses who's desk is in the front. I came in knowing the issue on my car, waited very patiently until 3:30 came around and still no update. Came to the front at this point to just ask for an update but was told "girl idk" verbatim THAT type of response is unprofessional, wasted my time to be told "I'd have to pay $119 for a diagnostic" -- all the issue was, was a sensor replacement which I walked in already stating I needed. Will never return here again, and that lady needs to be humbled.

Came in for a leaky tire. They got me in right away and the service was done quickly and properly…read more The staff was very knowledgeable and friendly. I will definitely be taking my truck here for my services.

Very convenient location just off Germantown Road. The station is very clean and they have…read morewindshield washers that work. Lot's of snacks and drinks inside. Prices are competitive. The staff is friendly and they also have a touches car wash.

Incredibly kind and great service. Best place in town to get a tire plugged!…read more They are also honest and do the work that needs to be done.

What an amazing place! They are very professional and always ready to help with a tire leak or…read morerepairs. For an oil change and tire rotation you have to schedule a week ahead typically. It's worth the wait because they service the car with an eye for other things that may not be 100%. Not to sell stuff, but for our safety. Highly recommend just don't take my appointment time! lol

I placed my car in their shop for service and paid nearly $3000 one repair after another repair…read moreand my car still isn't working. It was towed to their shop 4 times at my expense and now they don't want to honor their warranty. share share share They put clamps on the wires connected to the pig tales and Mecedes Benz fuel pump comes fully assembled. The wires were cut. I was driving around with wires floating around in gas. Doug said he didn't know how that happened and he knew how?! Bad experience period.

TLDR: Don't go here. They are shady. My husband and I went…read morein to get our knock sensor replaced. They gave us a $370 estimate for parts and labor and when it was done tried to charge $1000. We called back after discussing the price change and they changed the story. Saying "oh he wrote the labor too high by accident . It will actually be $510" because they also replaced the intake valve and an ignition coil without confirming with us if that was okay. When we decided to not argue the $510 and just go get the car, they changed it to $594 once we were there. They were unable to explain why they did so much without confirming if we wanted the extra work done. We are not rich and I don't know a lot about cars and so I couldn't really argue. But just calling to tell us what was going on before doing it and charging us after the fact would have gone a long way. I won't say they scammed us because they did fix the issue with my car but it was absolutely shady and I would recommend them no one. They are taking advantage of people. I would have accepted a variation in price due to parts being more expensive than they thought. But they should have communicated with us when they did more than we agreed to. Also the ignition coil had nothing to do with the knock sensor so they shouldn't have replaced it without permission. So disappointed.

If you need car work done "Beware" of this place." Had…read moreAuto/zone check out my problem and was told the starter was bad. Was referred to McKeel's Auto Service here in Memphis at 862 Bartlett Rd. Called to get a quote for a new Starter, $380 also $23.90 for gasket. While it was there I ask the price for an oil change? 8 quarts $64.90 and filter$9.50. I O.K.'d the job and was called and it was ready the same day. Went to pick up the car and was given a bill of $827.50 Paid and drove home. Wife got in the car to go to work the next morning and come to find out the control panel, which is on the driver's side door didn't work. When I called them to ask what was wrong and was told they had to undo a lot of stuff to put the new starter in.(evidently they left something undone.?) and was told it would have to be taken to the Dealer. Now the car is a "Safety Hazard" as the windows and door locks don't work from the drivers side. I only have a 2 year college education but my figures ($478.30) don't come close to what I was charged. Everything worked before it went in, now there is this new problem. I know labor had to be added but don't think it should be so extreme. As for a referral, I wouldn't have these 2 old men repair a Bicycle. AM I right or wrong ?

The Country Surfer Sez: I have been there many times and have always gotten Top Notch Repairs and…read moreService.. Friendly and Polite, (They Care)..Good Prices that are Reasonable... 5 Star ! 2/23/21... Heading There Today !