Well looks like this isn't the first complaint. Were living in a property managed by this company…read more Worst experience ever! We have had a mold issue that has yet to be resolved. The person handling our issue says it's "beyond his control"? I really doubt that. All the have been doing is collecting rents and not making repairs. The dishwasher never worked, the ac doesn't work, and there's been mold since before we arrived ( the previous tenants have made contact with us). How can you rent a property knowing it has issues! See pictures of mold.

Do yourself a favor and completely disregard any property listing affiliated with All American…read moreProperty Management. Me and my girlfriend moved into a condominium that was being leased out through All American, and literally the problems started on day one. They charged us a flat cleaning fee (or so we thought) of $150, which would be fine, if they actually cleaned the property before we moved in. There was black dust caked on the top of every shelf, stains in the toilet, dirt and grime in all the cupboards, and filth under every surface. We called them and they said it would be no problem to have another cleaner come out. The cleaner came when me and my girlfriend were at work, and fixed literally none of these things. We called again and they sent out a third cleaner. I realize that All American hires contractors to perform these services, so I wasn't frustrated so much at them as I was the incompetence of the people they were sending... initially. However, when they sent someone to flip the breaker for our washing machine (the outlet had stopped working, and we didn't have access to the electrical box) they tried charging us $100 for having someone literally just flip a switch. I went back and forth with Linda, who is the 'manager', and she had cited a section number in our lease agreement that states we would be responsible for the charge, although she wouldn't quote what it said directly. I called her, read the section she had cited, explained how it was in no way applicable to our current situation, and she removed the charge. Now, I'm only really listing the major issues I had with this company. We had multiple other problems with All American and our property in general (not returning voicemails/emails, leaks in the ceiling that went unfixed for weeks, inadequate repairs, etc.) that are all pretty common gripes among tenants and landlords/property managers. The main point that led me to write this review happened after me and my girlfriend had already moved out of the property. We received our security deposit, less an additional cleaning fee overage of $20. While that's not a terribly significant amount, the fact that we'd already paid our $150 cleaning fee, had so many problems with this company's cleaning services in the past, had thoroughly cleaned our condo prior to moving out, and were even present at the final inspection (0 issues), I decided to call Linda to find out what the fee was in regards to. According to Linda, the charge was the difference between our initial $150 cleaning fee and whatever All American negotiates as the fee with the cleaner. I told her that's ridiculous, as you could charge whatever fee you wanted if that's the case. Her response to me and my girlfriend was that on occasion the overage fees go into the hundreds of dollars, depending on what price they negotiate and "That's just how the world works." I told Linda to keep the $20. It's money well spent to never have to deal with All American Property Management ever again.

terrible service, left them many messages regarding different issues on site, never got a call backread more

I live in a older condo community. And by old my buildings were built in the early 70's. This…read moremanagement team is excellent. We have been working with Jennifer for a while now and she is very good at her job. Work that is needed is done in a timely manner and she makes this look easy. It's not. Our board is very pleased with them as a whole and with their transparency. We know exactly where the money is and where its spent. I was hesitant at first. Our contracts with the old management co were bought out by CPM. They listen to our concerns and offer up suggestions to fix whatever issue it is. They have knowledgeable staff and resources beyond what I have. I would recommend them highly.

I would give a zero if I could. Cannot call or text them as they don't know the answers. They do…read morenot follow our bylaws and let one certain board member make all the decisions. They recently assessed us 280.00 (OVER AND ABOVE THE 250.00 we already pay) for 5 years. This was sent out 3 weeks before first installment was due. To top it off, they did not get any bids; just pulled this amount out of the sky. I could go on and on, but just to make it short...... avoid this company 100%.. Oh, and even our $$$$$ are sent out of state. Not good at all

JBC Property Management Inc…read more Sadly, this place was hired to manage our community. Wow. Something simple like removing a 'storage' car on my street has taken over a month. Really. The car is still there. I ask them over and over again to remove the car. Nothing. It's like they are on vacation. The snow plows will not plow my street because of the damn ONE car. So far, they are doing a bad job. Very poor.

5/21/13 My husband…read moreand I purchased our new condo here in the Colony Condominiums about 26 years ago. We have been very satified with the management of this complex and the staff, including Mr. Cueter. We have 400 families in our compex and we do have an annual meeting one can attend and be heard. Our maintenance fee is very reasonable for the services we get. It is automatically deducted from our checking account. Parking is always limited in these codo complexes but good neighbors share and are considerate. Street parking is banned overnight so that emergency vehicles will have access. Snow removal is excellent--shoveling walks right to our door. Landscaping is prompt and well-done. Rules help to keep our complex neat and safe. We had a roof leak in the past that damaged our living room ceiling. Repairs were very promptly made and our entire ceiling and moldings were beautifully repainted. We applied for permission to plant a tree and also to place a solar tube in our kitchen roof. Both were granted with a little time and not any trouble. One resident was fined for speeding because a neighbor organized a complaint and that resolved itselt. Our complex was badly hit by a tornado a few years ago and we all received new roofs, downspouts, repairs, paint and downed trees replaced. This was paid with insurance monies collected and no assessment was made. The management has repaired my neighbors basement leak a few times and replaced our sump pump at least twice. There is a lot of peace of mind knowing that these things are very well-handled. Most people will only write a review when they have a problem so I would like others to know I love living here and hope to stay much longer.

This company never returned your phone calls if you have a problem. We've had them for five years…read morein our complex and they are for shit. I would never recommend them. I'm moving and no one ever returns my phone calls. I'm so glad I don't have to deal with these people anymore.

Scott accepted a cold call from me regarding a property in Royal Oak that concerned problems from…read moretransitioning to a new tenant. Scott listened carefully to the situation and made some recommendations in-depth. While Scott could not take me on as a client due to conflicts he had a very analytical approach to problem solving. He was also able to refer me to other professionals in the County. This is important as I do not live in Michigan. I think you would have time well-spent if you invited Scott orAndover LLC to work on or review your real estate project. He was referred to me by IREM as one of the few certified professionals in the City.

From the owner: Extensive Experience – We currently provide apartment community and Multi-Family management…read moreservices for both our own portfolio and a select group of third-party owners, including some institutions, that we have long-standing relationships with. Through our strong track record of success, we now manage over 800 apartment homes across the country. Advanced Team Members – The individuals assigned to the residential Multi-Family management teams have many years of experience with the management of residential communities. We hire the best; provide them with excellent systems, training and support with the goal of meeting or exceeding owner expectations. Excellent Reputation – Our growth has been predicated on word-of-mouth referrals. We take ownership of the properties we manage and look for ways to create value by utilizing our strengths of; experience, local market knowledge and a very strong commitment to being the best. Innovative Technology – Technology has redefined the traditional role of service companies in every area. The role of the new real estate professional is to interpret and analyze this wealth of information for their clients. It is with this vision that Andover operates.

sent e-mails concerning poor snow plowing....twice...came back "non-deliverable". called, had to…read moreleave a voice mail...no response..star rating...you don't wanna know

Thank you for being so responsive! It is great to have Darrin back as our representative. He was…read moreexcellent when we had him as our manager several years ago. I trust that this change will be very positive for our community. He has already made sure that a long standing issue that I had was handled.

I joined Yelp for the purpose of rating this company. I would give zero stars if that was an…read moreoption. In January 2015 This company took approximately $12,000 of my money to do repairs on a home they were managing for me in Detroit, and has refused to communicate with me in any way. They will not confirm if the repairs have been done, let me know condition of the home, if it can be rented...Nothing. Won't return email, phone calls, etc... I am an out of state owner, so that is what I have them for: manage the property. I have now been without any word or income on this property for 8 months now, and have had to turn to the attorney general, BBB, local police, etc...to try and get resolution. I guess it may be time for lawyers... I would not recommend this company to anyone looking for a reliable property management company. I honestly don't know how they are not in jail.

If I could give them a negative rating, I would. This property management company sucks and are…read morevery unprofessional. I am getting ready to leave to go out of town to be informed that the property that I am renting has been taken over by another management company. From the time that I move in and requested for work to be done, no one called back. They were never available. The cleaning was subpar and the contractor swore that I stole his lil dollar store crap when apparently, I spend more than a dollar on my brooms and mops! I love the management company that has taken it over but come to find out that no water bill has been paid on this property at all. My heart goes out to the owner of the home and my pockets. I have kicked out almost $10,000 and the owner has yet to see a red penny of the money. DO NOT RENT FROM THIS COMPANY!!!!! THEY ARE OFFICIAL SLUMLORDS!!!!!!!!!!!!!!!!!!!

My experience with Nelson Property Management has been extremely disappointing from the very…read morebeginning. From day one, despite meeting all stated rental qualifications, I was told they were unsure if they wanted to rent to me (which in hindsight I believe the issue was my race. ) . No clear reason was provided, which raised serious concerns for me. I made it clear that I met their requirements and was willing to move forward under the listed terms, but I would not agree to any unfair or additional conditions. After they were unable to find another tenant, they proceeded with renting the property to me. Upon move-in, the home was in unacceptable condition. It was not properly cleaned, and there were multiple issues that I immediately reported after my walkthrough. I was told that no additional cleaning or repairs would be done prior to move-in. Due to my circumstances, I had no choice but to proceed. Shortly after moving in, I discovered that the shower would not drain properly. I submitted a maintenance request, expecting communication before any visit. Instead, a third-party vendor was sent without notice while I was not home, and I was charged for the visit. I disputed the charge but received no resolution and ultimately had to pay it. Throughout the winter, my heating bills were extremely high around $300 per month for a home under 900 square feet. This further confirmed my concerns about the property's condition, including insulation and overall maintenance, which I had raised at the beginning. Ironically, once I gave notice that I would be moving out, the city came to inspect the property and cited multiple issues I had previously reported, including problems with insulation and the garage door. This is a family-run business, and my interactions with staff were consistently negative. I found them to be rude, dismissive, and unprofessional. Communication felt uncomfortable and unproductive, as my concerns were not taken seriously. To make matters worse, after moving out, I was price gouged with additional charges that felt excessive and unjustified. If you own a property managed by the Nelson family, this is the type of experience your tenants are having. If you're wondering why tenant turnover is high, this is likely why. Based on my experience, I would not recommend renting from Nelson Property Management. Renters deserve to be treated fairly, with respect, and to live in a property that is properly maintained. If you are Black, be very careful with this team. Read the reviews. They are telling the truth. I truly wish I would have listened.

This has been the absolute worst property management company i ever haad to work with…read more The office staff is very unprofessional ! Charging for maintenance help Grounds are not kept . No security anymore. Horrible trash removal Broken abandoned cars Management is never accessible.