0 would be better or a negative 5 would be any better. Dr Patterson ruined my mouth. Bad dentures…read moreand crown filed 3 of my teeth they broke. Waited for appointment showed up and they had problems and cancelled.u appointment despite a sign on door says taking walk-in. I got a letter from him saying I was no longer a patient no way do I to be.

Dr. Patterson is an outstanding dentist--gentle, knowledgeable, and thorough. He takes time to…read moreexplain each step of the process and makes sure you're comfortable and informed about your treatment options. The rest of the staff is equally amazing: kind, attentive, and clearly committed to excellent patient care. The office is clean, organized, and runs smoothly, which shows how well the team works together. I highly recommend Villa Rica Dental Smiles to anyone looking for quality dental care with a personal touch. Hanna, Dr. Patterson, and the entire staff are truly a blessing!

I have been to the dentist more times than I would like this year but I keep returning for my…read moreappointments. The staff are friendly and they are also the reason my insurance covers most of my treatment. They informed me my provider had better plans than what I had originally. My hygienist Rebecca was amazing. She was very thorough and explained everything so well. My treatment plan and how it affects me and my health. When I get treatment they offer me a list of items I can have such as a blanket, water, the remote to the tv and several other items. They provide me with glasses for my treatment and a hot towel to clean my face. I definitely don't mind visiting the office when I typically go running.

The level of incompetence experienced from this office is like nothing I have ever experienced…read moreanywhere before, regardless of industry. Either they just don't care or the left hand has absolutely no idea what the right is doing. Everything looks great and I suppose is intended to be impressive with all the latest tech etc. but when a customer experiences as many issues, mishaps, lack of communication, etc. as I have, then none of that matters. I would encourage the office to focus on the level of service provided to your customers and a little less on having all the latest gizmos. Anyone that believes any of that matters while delivering the poorest customer experience ever (what a title to inherit) is sadly mistaken. I literally picked the office due to the glowing reviews but I would advise anyone who likes to avoid hassle and headache to absolutely stay away. Involving the office manager has not seemed to have made the least bit of difference either. I cannot wait for my treatment to be done (IF that EVER happens) so I can find somewhere else in a hurry. The ONLY thing they have done well is to accept payment and it was all downhill after that.

I love this office and everyone in it. There was a gap in my history of 7 years and no matter where…read moreI was living, a birthday card still managed to find me. Every time I walk in the staff is happy to see me. I just had a crown put in and it was an emergency. They fit me in the next day. Betsy and Amanda did their absolute best to make sure that my crown is the right color. They won't stop until I am satisfied and I feel completely confident in knowing that they wouldn't be happy if I wasn't. Betsy gives me a blanket if I am cold and Amanda brought me a phone case because she noticed that i didn't have one and because at one time, she had the same phone as me! They're just great people :-).

One of the best feelings ever is finding a provider you actually like. I absolutely love Dr. Aja…read moreand her entire staff. 1. It's an office full of black, women dentists, dental assistants and staff. 2. I've never felt so welcomed, safe and comfortable at a dentist's office. These are the most friendly, bubbly and knowledgeable women. 3. Their office is beautiful!!! Soft mauves, deep purples, greenery, spa music playing, the chairs have light massagers to relax you while they're working on you. 4. The are great communicators and have no issue answering all of your questions. 5. Frenchie was amazing during my cleaning and made me feel at ease I had the best experience! Adrienne, Raven, Frenchie and Dr. Aja are the best!

I had a nearly 40 year front tooth crown redone and had been apprehensive about the switch. Dr…read more Aja assured me the work would be great and just as I wanted. Today the work was completed and I couldn't be happier with the shape, color and quick turn around time. I am beyond the moon happy with my smile!

I cannot say enough wonderful things about Villa Rica Family Dental. I developed the worst…read moretoothache out of nowhere, along with severe facial swelling, and by the time I made it to their office, I was in tears and could barely speak from the pain. Even though I was a walk-in with no appointment and it was right in the middle of their lunch hour, they didn't hesitate for a second--they took me back immediately and started helping me. The compassion and urgency they showed truly meant everything in that moment. The dentist and entire staff were absolutely amazing--kind, patient, and incredibly professional. They made a very painful and stressful situation so much more manageable. I honestly feel like they were a Godsend today. I am beyond impressed with the care I received and would highly, highly recommend them to anyone in need of dental care. Thank you all so much for taking such great care of me!

Can't recommend these folks enough. Dr McDowell is the friendliest and most gentle dentist I've…read moreever had and the entire staff is just as excellent.

Extremely disappointed with this dental office, I go to the dentist four times a year to get my…read moreteeth cleaned because they stain the last time I went I don't know what the girl did to me, but she scratched my teeth up so bad they felt rough. they let me come back so they could look at them again and come to find out. She never cleaned them properly. The two visits I had prior to them were trash, stains on top of stains on top of stains have been left inside of my mouth. I am so disappointed with these people. Beware that's all I have to say and they have a large large turnover of hygienist at this place beware never going back again.

I fired this practice. They sent me a bill from 2021 that insurance said in writing that I am not…read moreresponsible for. So, they sent me to collection agency and reported it to credit bureau TWICE affecting my credit rating. I feel they are very unprofessional staff and management. I feel they are very vindictive.

I've been coming to this office for the past five years or so maybe more. In general I'm a very…read moreboring patient but I have to say I am always satisfied with the cleaning that I get at Dr. Carroll's office. Dr. Caroll himself is very kind. I never really see him for long but he's very personable and he always make sure to answer all your questions. For the record there is private parking that is unpaid and you do have privacy during your visit. I also always appreciate how clean it is and how nice the staff are.

Well, keeping Dr. Carroll as a huge secret is not fair:)). I am Dr. Carroll's patient since 2005…read more Never ever ever ever had any issues with dental care or attitude. In fact, it's a very much family like atmosphere in a super doper modern office. I've been to other modern dental offices. OK comparing with the office of MY dentist. Always helpful, never judgemental with great respect to patient's choices and needs. I moved to another country for a couple of years, came back and bought a new house very very far from Austell. My attempts of trying to find a dental office in Decatur and surrounding areas resulted in total frustration, mistreatment and huge overcharge. Not only for services provided but the ones not provided. Let the Dental Board of Georgia deal with it. i called Dr. Carroll's office. Only one person is there since good old times, others (not many, just an administrator and the hygienist, retired). I was greeted and treated by new stuff as if they knew me all these years. I immediately felt at home. And the issue which at Aspen dental and three more dental offices nobody wanted to deal was, MY dentist, Dr. Carroll, fixed in no time. The issue was at the beginning a loose tooth on a denture based on implants, then the tooth fell out. Oh, yeah, I was accepted by those so called dental offices and their "professionals" could not even identify what was wrong with the tooth (until it fell out:), but charged me big time (insurance has its limits, you know). Just now wrote a $266 to the Aspen Dental... for nothing. Anyway, my tooth is back in! Which is wow. My insurance, tadadadam was charged just $120. I talked with Dr. Carroll about a new denture, mentioned that I can have one done in a different country for a very reasonable price. Let me share the reaction of Dr. Carroll, he said "Go for it". It was me who started complaining about "what ifs" ( the denture with lost tooth was completed in that country). You know what Dr. Carroll said?! Not to worry, just ask the foreign dentist to provide all the information on materials they were to use. Can you believe THAT?! I heard from many American dentist very nasty comments about the dentists from other countries. Not here. High professionalism, total support of the patient. The best, really the very best esthetic dentist ever! Dr. Carroll, I love you, I appreciate you, I have the greatest respect to you. And the way you train your administration team! Please be healthy, please be happy, please, please, please do not ever retire!

I am scared of the dentist, mostly because I used to suck at taking care of my teeth and each visit…read morewas painful. However, at this location I felt really comfortable. EVERYONE was nice. You can tell they take care of the team considering how well they treat their patients. I had to bring my son to the appointment and they were extremely understanding and helpful whenever he was being a kid hahah. I will be 100% returning and voicing my great experience. They're out of network from my insurance and I will still come here, this is an investment I am willing to make. Special shoutout to Lisa, she was indescribably good, and Dr. Nguyen, very professional and non-judgmental. Loved it, 10/10 will recommend

Multiple BILLING ISSUES: I've been a patient at Atlanta West Dentistry for over five years…read more Initially, I was very pleased with their services the staff seemed professional, the reviews were great, and the dental work met my expectations. However, over time, I've encountered multiple ongoing billing issues that have ultimately led to my decision to leave this practice. One of the main issues involved overcharges of hundreds of dollars, primarily by front desk staff (specifically Hailey). These discrepancies were only corrected after I contested the charges using my Explanation of Benefits (EOB). While I appreciated that some credits were eventually applied to my account, these errors continued to occur raising serious concerns about accuracy and transparency. Even after addressing previous issues, the same pattern repeated. I strongly recommend that anyone receiving treatment here carefully review their EOBs and compare them to what they are being charged out-of-pocket. On one occasion, I was told I had fillings done on both tooth #2 and #5, yet I clearly remember work being done only on tooth #2. Despite voicing this, I was still billed for both. When I requested clarification, Robin attempted to explain the charges, but they still did not align with what was billed to my insurance provider. This experience has not only been frustrating but has also led me to question the integrity of some of the billing and treatment practices. It's deeply disappointing after years of being a loyal patient. As a result, I will no longer be returning to Atlanta West Dentistry, and I will be transferring the care of my entire family elsewhere. I'm also advising anyone I previously referred to this practice to check their billing statements closely or consider other options. I hope this review serves as a helpful warning for others to be vigilant and protect themselves from potential overcharges or miscommunication. Look at the details of what was billed to my insurance and then to me out of pocket. I am really considering taking them to small claims court and reporting them to the Board