So, I called in as i've already done the troubleshooting on my dishwasher and determined that the…read moreUI Board is what is bad on my dishwasher. The lady returns my call back and states that they charge a 'diagnostic' fee of $99 plus tax will be $105 for the technician to come out and diagnose what's wrong with the unit. I explained, I don't need a diagnostic as i've already determined what's wrong with the unit, I just want the part replaced by someone else as it's a pain to disassemble the door and reassemble the door. Nope, she says, they have to charge a diagnostic in case they need anything extra. Here's my thoughts. I'm not some idiot that is going to waste your time or your money. I've worked on appliances and hvac units for years but at my age and with how i'm feeling, I don't feel like doing the labor. I get charging a diagnostic for those whom have ZERO clue, but i've already went through the troubleshooting steps. Here, i will outline the basics. 1. Turn off power. 2. Removed the kickplate. 3. Removed the junction box and subsequently checked for power to the unit. 4. My particular dishwasher has a control board. So I checked the pins for power leaving the control board, yep, 14 volts DC on the appropriate pins. 5. Noticed the diode light is stead 'on'. It should be blinking, much like a hard drive light on a desktop computer would do. That's the diagnostic that you folks would do. Nah, i'm not some country bumpkin. I kinda know what i'm doing, I just didn't want to expend the extra time and labor as i'm busy doing other things in my own business. It's ok though, you've pissed me off and i'll just do it my dang self and rest assured, I'll NEVER call you or suggest you to anyone for repairs.

In need of a refrigerator repair this week & I contacted this firm on Monday & gave our model…read morenumber. She declined the part number that I researched & quoted the price as she said their techs carried "most" parts. This was not true. The tech showed up barely within his arrival time on Wednesday with no knowledge of what repair was required; studies a website & tells me he needs to order a part which he can install next week for $272. I declined, paid him $123 trip charge & contacted a more trustworthy tech who came out the next day with the part in hand for $180. Financially I did not come out ahead. However, I identified a great appliance repairman who is affordable, reliable & on time.

Needed appliance service for a Samsung fridge where ice bin locked up and no cubes being made…read more Apparently, a common Samsung problem. The owner, Gabriel, was quick to respond and arrived less than 24 hours later. Very professional. Explained the causes and fixes very well. Seemed to be trying to avoid replacing any (expensive) parts, if it could be avoided. Gabriel and trainee spent about 1.5 hours at house and charged very reasonably. A few hours after they left, ice cubes were again being made, so no parts needed. Very satisfied.

From the owner: At Charles Appliance Repair, we specialize in servicing a wide range of major brand appliances all…read moreover the Horry and Brunswick counties. We know they don’t make appliances like they used anymore so you can trust our technicians to be honest and transparent with every diagnosis to ensure you’re not putting money into something that’s not worth the repair. Our technicians are bilingual proficient for any further explanations.

We contacted Mack to fix our washer, which was leaking and making a loud rattling sound. He came by…read moreand claimed the pump was out, so we paid $90, plus his too-high service fee, and waited on the pump. He replaced it, ran a short rinse cycle and declared that it was fixed. After he left, I sent a video showing that it was still loud and rattling around. He came by again, this time claiming the shocks were bad--so we had to pay for four shocks, and wait for them to come in. After installing them, he ran a short rinse cycle again, and said it was fixed. By this time it was a joke--it was still rattling the exact same way and was leaking exactly the same again. It took a while to get him to come back because by now he kept saying he was sick. This time it was "oh--the drum has a hole in it and you need a new washer." What he should have done was conduct a THOROUGH analysis the FIRST time. For all of our trouble, he offered to refund most of the service fee, saying he "hates to lose money on a job." Well, WE are the ones who lost lots of money, not him. But, he never provided the check he promised. We tried a couple of times to get him to leave it, but he didn't do it. No integrity, and not enough skills and expertise to properly diagnose a problem. We've been without a washer for weeks, lost almost $400 and also have to pay $800+ for one that fits into the existing space.

I highly recommend Mack and Coastal Carolina Appliance service. Mack was professional, timely and…read morewas quite reasonable. We had an issue with a drawer microwave oven. He quickly diagnosed the problem, ordered the part and came back and completed the work. Excellent job!

Called sameday service. Answered me quickley, fit me into his schedule and got the job done with…read moreexpertise.Very happy with his service and would call again for any orher appliance repair. Also was exttemely fair on his pricing!!

The new owner Edward is amazing - my icemaker stopped working (not an emergency for many, but for…read moreme it was!) he came over very quickly and fixed it within minutes!! Very well mannered, polite and knowledgeable.. while he was here he was able to remove most of a bit 'dent' in the top of my dryer as well!! Thank you Edward!

"Buyers Beware" !!!!! I will never use or recommend this company to anyone. Never give them your…read morecredit card info. They steal your money. Well, how can I say the worst experience I have ever had! First of all turned away from working with a chain company to work with a local company to support my community. Many people have told me to never pay for a service ahead of time because the company will end up screwing you. Will, this is exactly what happened. I gave my credit card information to a representative at J & B Appliance of Coastal Carolina to set up and confirm an appointment for last Friday, June 5, 2026, from 9:00 a.m. to 12:00 p.m. The appointment was to come out and diagnose my problem, which I authorized at $145.00. If there was a problem, the $145 would go towards the repair of the issue. I asked the office representative to have the tech contact me when they are on the way. They agreed that it would happen. End of call. Well, on the morning of my appointment at 8:00 am, the doorbell rang. It was Sears. I had cancelled that appointment two days before because I wanted to support a local company. I informed the representative that we had cancelled a couple days before, okay, and he left, and I knew that I had paid my money to J & B Appliance of Coastal Carolina. Well, my daughter, wife, and I waited for the J & B Appliance Tech to come out and fix our Whirlpool oven. We waited, waited, and waited, then we got a text that he was on the way. Finally! Then, not long after, we get a text from tech. that he had cancelled our appointment. Okay Why? We, again, daughter, wife, and I are at home waiting; we have already turned away the Sears rep and also paid for the J & B Appliance of Coastal Carolina to come out. We want the oven fixed. The tech. Never showed up to the appointment. I called the office because I wanted to know what was going on. The office stated that I had cancelled the appointment while my whole family is waiting for the tech to come and fix the oven. No one in my family cancelled the appointment. The J & B Appliance of Coastal Carolina Tech had cancelled the appointment. Then this J & B Appliance of Coastal Carolina Company charges me. $77.39 because I canceled when neither I nor anyone in my house had. I will never use or recommend this company to anyone. Never give them your credit card info. They steal your money.

Had our LG dryer repaired by Daniel, and was very pleased with his his work. He was very courteous…read moreand very professional. He diagnosed the problem, and had to order a part and was back at the appointed time to finish the repair. Enjoyed talking and dealing with him. Excellent service from him and from the office lady whom I called. No problem scheduling as I changed the repair time, with no problems..If you need repairs, give J&B Appliance of Coastal Carolina a call for complete hassle-free repair .. 910-712-2387 AAA +++

Ice maker on Samsung Refrigerator failed. Terence installed a new Ice maker and left. No Ice…read moreproduction. We called back and Terence needed to order new door senser. He installed senser and left. he analyzed the problem correctly. We finally got Ice, I wish Terence would have explained that it will take 2 days before the Ice maker start working normal. other than that he did a good job.

I will give them ZERO STARS! I am a 79 year old war vet from Cumberland, RI. Currently in SC, so I…read morehired a person to be at my home in RI this AM to look at & repair a Kenmore Rfrigerator. I think it's still under warranty. I postoned my dialysis appointment today so they could get me on the phone if needed. Sears sent her a text with a picture of the wrong house--they had a picture of a nearby building. They were given the phone number of the person waiting for them--but did not call. Impossible to call them--spent two hours trying. My home checker was finially able to make an apointment for tomorrow. I will be in Dialysis tommow, so I won't be there to tell the repairman what I think of SEARS. I have a cell phone. I had to find a computer to post this, and I could not get a living agent despite 2 hours of trying. I would put a gun in my mouth and pull the trigger befoe I ever deal with SEARS again, I do not text, and seldom use a computer. Tough for an old half-blind war vet to do. .........

I had a problem with the electric igniter in my fireplace. Two other well-known gas/fireplace…read morerepair companies came & charged me for diagnosis to say they couldn't fix it, and walked away. I called Seagate who promised they would stick with me until they fixed it, and they did. I had an appointment within a week of my call, where Buddy identified the problem, ordered the part and installed it a few days later. We're now sitting in front of our warm fireplace! I highly recommend them, and they are the nicest people.

From the owner: Seagate Gas Works is a local business specializing in L.P. or Natural Gas services! We provide…read morefireplace maintenance and repairs, installation of lines and other gas appliances, conversions, additions, etc. Seagate Gas Works is licensed and insured. No hidden fees or credit checks. For a professional & personal experience, please contact Heather at 910-599-0711. We look forward to serving you!

I was introduced to this business at the annual home show a couple of years ago. They sell…read moreElectrolux vacuums, & something called the "Laundry Pro"; that is what I bought. It uses the same technology as the Space Station for sanitizing water: it ionizes it into hydrogen peroxide, so one doesn't need hot water! I love it! It uses less detergent, also... or none at all. They came to install it, & explained it to me. Though pricey ($400), I am very happy with my purchase.

I have had an Electrolux my whole life and love this machine; however, the authorized dealer/repair…read moreshop her in Wilmington is not a trustworthy shop. I took my vac to them for an ESTIMATE on a tune up and, without authorization, they did repairs and a tuneup. I was livid! I refused to pay the bill and we settled on a reduced amount, with the owner. The service tech was awful. He was rude and unapologetic. Also, ever since then, my vac makes a loud wining sound. The on/off pedal just broke on mine but I will NEVER take it back to these folks!!!