After going to the Mattress Firm on Gateway Marketplace and being hounded by representatives inside…read moreand OUTSIDE of the store, we met Jorge at the H street location. He has phenomenal customer service skills and made sure we found a mattress that my husband and I were going to be happy with in our price range. He did not try and talk us into add-ons simply made sure to explain how to keep the quality of our mattress in the best condition possible overtime. Thank you, Jorge!

I bought a mattress from this store because I trusted the information I was given during the sales…read moreprocess. I was shown a floor model and was led to believe that the boxed mattress I purchased would feel the same. However, after taking it home and sleeping on it for the first night, the experience was completely different. I woke up with severe neck, back, and body pain--as if I had worked a double shift. Since then, I haven't been able to get a good night's sleep. When I went back to the store to express my concerns, the first employee told me that I simply needed to "adjust" to the mattress, comparing it to breaking in a new pair of shoes. I was also told that returning it would cost me $248, which is such a high fee that it left me with virtually no realistic option. Later, I called the store hoping to find a solution, and another employee gave me the exact same comparison to a pair of shoes. That comparison is completely irrational. A mattress is not a pair of shoes. A mattress directly affects your sleep, your health, and your quality of life. If it causes significant pain from the very first night, that is a serious issue--not something customers should simply be expected to tolerate. What bothered me even more were the contradictions. First, I was told that I needed to sleep on the mattress for many nights so it would soften up and become more comfortable. But in the same conversation, I was also told that the floor model felt different because it had already been broken in from being used by customers in the store. That explanation simply doesn't make sense. No one sleeps on a showroom mattress every night, so how can that be the reason it feels so different? What frustrates me the most is that none of this was disclosed before I made my purchase. Had I been told that the mattress I took home would not feel like the one I tested in the store, I would never have bought it. That is essential information every customer deserves to know before making such an important purchase. I am writing this review to help other customers avoid going through the same experience. Buyers deserve honest information before making a decision--not incomplete explanations during the sale, contradictory answers afterward, and a return fee so expensive that many people feel trapped with a mattress that causes them pain.

Months I began looking for a living room sofa set. I visited showrooms all over San Diego, Orange…read moreCounty and Los Angeles. Until I visited Furniture Depot in Chula Vista, most the sofas and accent chairs were either cheap, poorly constructed, overpriced, they didn't have the size sofa for my living room... or the fabric wasn't the color I was looking for to match my other living room decor. One store I was going to buy from prior, the owner had me pay for the entire living room set upfront "because it was custom" then after waiting over a month the guy told me the fabric was discontinued. I found a swatch sample in their showroom that was basically identical, but the owner told me it would be $1,500 more for that fabric. I told him the deal is dead, give me my money back, which he did. I concluded the guy seemed nice but he was like a wolf in sheep's clothing. After that painful ordeal, I went and searched showrooms in San Diego's South Bay. I was about to give up but there was one last store I went into that day on Broadway in Chula Vista, Furniture Depot. Right from the beginning I was impressed. Their showroom larger than most furniture stores with vastly different styles throughout. The manager Dustin greeted me shortly after I walked in. He was there to assist and answer any questions I had. Dustin was very knowledgeable about all the products. He put everything at ease. It was a relief speaking with someone in the business who was honest and transparent about everything. After speaking with him only a few minutes I knew I was going to make my purchase through this store. Everything I was interested in could be ordered new, he explained. He offered custom sizes and many colors to choose from. Dollar for dollar, based on the quality of product, I don't think there's any local competitor that can match their service or quality. The turn-around for the custom-sized furniture was very fast, less than 2 weeks. The guys who delivered the product performed a white glove delivery service for a very low reasonable fee, lower cost than most furniture places offer. I ended up buying a 92" sofa, ottoman and accent chair - all new - all matching fabric, great quality, and very comfortable to sit and lay in. I'm glad I found this place. I highly recommend this furniture store. (My photos in this review)

Low quality furniture. Especially the mattresses. They will not follow up on defective products…read more After 4 months of wasted email, calls, holding on the phone, they are still giving us the runaround after paying over $800 cash. Poor customer service. They don't care about anything except taking your money. Stay away! Not worth the headache

My wife and I have been on a mission to find the perfect furniture, so we've explored all kinds of…read morestores--big names, corporate chains, you name it. But every single time, we end up coming back here. We've now bought three different types of furniture from this place, and each piece has been exactly what we were looking for at a great value. Tom, the owner, makes all the difference. He's not only incredibly knowledgeable but also truly cares about finding the right fit for you. Tom listens, gives honest advice, and makes the entire experience personal and easy. If you want quality furniture at a fantastic price and a level of customer service that's almost unheard of these days, don't waste time elsewhere. We couldn't be happier with what we've found here and will keep coming back!

This furniture store is cheap and cheap for a reason. I put money down for a couch and wasn't able…read moreto continue to pay to buy due to me moving CITIES. I call to ask for a refund & the workers are VERY rude telling me to call back to the vendor who "sold" to me. I called for a week and Danny was the vendor who "sold" to me. He NEVER mentioned anything about 30% refund. I put $124 down & is only willing to give me back $80 ... horrible customer service. They must need the money so bad since they barely sell. DO NOT BUY FROM HERE !!!!!!

Alex was very patient and was willing to work with me as well as my specific aesthetic that I…read moreneeded for my home studio. He his team are very professional and they follow up with you. Also, if anything goes wrong they are quick to help you remedy it right away.

Love this place! I'm a returning customer. Great customer service. Great location, and I love the…read moreselection. I'll be coming again! Excellent value.

My entire family walked into Mattress Firm in Millenia Chula Vista just trying to upgrade my kid…read morefrom a twin bed to a full... and somehow we left feeling like I got mentored by a mattress psychotherapist named Nestor. First of all, Nestor didn't hit us with that fake sales energy. No "this one cured my back pain and fixed my credit score," line. Nah--he kept it real. He was like, "Your kid's growing, and a bed like this will be good for a long time". To which I added that, "yeah this is the only bed he's getting from us, after that he's on his own as he will be a grown ass man, he can get his own." Nestor knew what I was talking about, we had a connection. Moreso because I never got my own bed until I joined the Navy and you know the Navy provides its Sailors with "government grade high-quality" mattresses... . Nestor really paid attention to my kid and made him feel a part of the sale, which I know my kid was really happy about. My son went from bed to bed and tried all of them like that little white privileged girl who did a B & E at the bears house, and after a while he laid on one bed and didn't move for like 10 minutes. Nestor just nodded like, "Yeah... I think he may have found the one." Also, we didn't feel pressured at all. It was more like talking to your cousin who knows too much about beds, but in a helpful way. He broke everything down simple--no weird mattress science lecture, just "this one's comfy, this one's gonna last, this one's not gonna have you waking up feeling like you got jumped in your sleep." We got the full-size bed, once it gets delivered, I'm sure my kid will be sleeping like he pays rent, and honestly I think we're going to start charging him rent. !!! We came for my kid's upgrade... we're coming back for ours! Nestor, if you see this: We will be back! Thanks for taking care of us.

I bought this mattress from this manager in East lake, the worst service!! He rush me into buying…read morethis mattress that he claimed was good for side sleepers and now my shoulders hurt this mattress is hard not good at all!! .. I think this guy can't handle multiple customers!!! after 60 days I tried to return it but he claimed it was to late but they clearly have a 100 day return policy!!! I will never do business with this so called expert manager very poorl expertise!!!!!

Eric was our sales associate, VERY knowledgeable, kind, helpful and VERY PATIENT WITH MY HUSBAND…read moreAND I. We will definitely buy from Eric again. The mattress we bought is COMFORTABLE just what i was looking for and the couch is BEAUTIFUL goes with everything in our new home. The shipping was expensive for no farther than they had to go. The gentlemen that delivered our items were so nice and efficient. Took all the plastic and cardboard with them.

Furniture warehouse always has the best quality and price. I've been coming here for over 15 years…read moreand will keep coming back.

I had a fantastic experience with Chillin Mattress! From the very first phone call, Fernando was…read moreincredibly helpful and accommodating. I was shopping on a limited budget and called around to get quotes from several places. Not only did he give me the best deal in town, but he was honest, easy to work with, and never made me feel pressured. The price was a huge help, and I truly feel like I got a great value for my money. He was ready to deliver my mattress the same day I called, but I wasn't quite ready yet. I ended up changing the delivery date a few times, and he was always flexible, patient, and understanding. When delivery day finally came, he was right on time, professional, and genuinely pleasant to work with. The whole process was smooth and stress-free. He even checked in afterward to make sure everything was going well, which I really appreciated. I recently had a medical procedure, so having a clean, comfortable bed to recover in has been such a relief. I've spent more time on this mattress than I ever expected to, and I can honestly say it's incredibly comfortable. Not exactly the kind of mattress test drive I had in mind, but it has definitely passed with flying colors! Great customer service, excellent communication, fair pricing, and a great mattress. I highly recommend Chillin Mattress and Fernando!

I saw a. Sign as. I was. driving on. L st in. Chula. Vista Ca suburb of San Diego , New Mattresses…read more, like IF God led me to the Sign because I was looking for a Queen. Size Mattress ..Called the number on the Sign and my man. Fernando answered told him what I was looking For , He said come on Down I ll take Care of You !! It ain't. Bragging IF You can back it up , and Fernando did that back it up Big Time !! I bought me my Queen Size Matress and. a. Great. Price , I'm happy as could. be !! I will Easily. recommend. my Family and Friends to. Fernando to "CHILLIN. MATRESS"

sectional I fine and Bob's staff is amazing. they need to find another extended warranty company…read more Guardian Protection Product is the worst company. if I would have known I wouldn't have purchased. don't buy the extended warranty, get your own.

DO NOT PURCHASE FROM THEM. If you have any sort of elevated drive way they will not drive up there…read more! You will be waiting for hours for your delivery , just for them to reschedule offer a smaller vehicle . Then when they come they will do the same and say they can't drive up! This is very frustrating , I have been waiting form my items for weeks now . Customer service is no help they are horrible And will just hang up on you ! Mor furniture ikea ups everyone delivers properly , but not BOBS , I don't think their drivers are trained to properly drive up a hill or drive way ! I won't be a returning customer ! Don't waste your time here ! I don't even want to add one star they don't deserve it !