We just had some significant duct work and repair to our AC system. Ryan, Matt B. and Caleb…read morediligently completed a difficult job. They were prompt, knowledgeable and personable. They also were conscientious in their clean-up. I would recommend the company. We've also used them multiple times for plumbing work and repair issues and have always been pleased with their service.

We hired Paradise Home Services through The Home Depot to replace our water heater. During…read moreinstallation, the technician discovered the heating element on the brand-new unit was leaking. He attempted to fix it, said it was repaired, and then left our home. Before leaving, he also gave us written instructions on what to do if the water heater started leaking again. About 13 minutes after he left, the entire unit began leaking heavily and flooded our laundry room and garage. A technician should never leave a home with a newly installed unit that was already leaking during installation. If the unit was defective, it should have been replaced or shut off before leaving. The flooding required professional remediation and repairs. The company's insurance carrier ultimately accepted liability and paid for the damage, but the situation should never have happened in the first place. We also requested installation documentation during the claim process and had difficulty obtaining it. Very disappointing experience.

After not having heat last night, was super happy I called Trinity. They came out within an hour…read moreof me calling and fixed the problem quickly without the hassle from other companies trying to sell other things that aren't necessary. I highly recommend Trinity!

Excellent service. It's like having a friend in the HVAC business, even though you've only met.read more

*****UPDATE AND RESPONSE*****…read more Your response is exactly why I left this review in the first place--deflecting blame, twisting facts, and refusing accountability. The technician you sent out completely missed a clear and diagnosable leak. Another company found it within minutes. That's not a "communication error"--that's incompetence. You charged me $150 for a reset that did nothing to address the actual issue. Then, when I followed up to get answers, I was treated with blatant disrespect, repeatedly dismissed, and hung up on. Let's be clear: asking someone to "stop yelling" after ignoring them isn't customer service--it's gaslighting. You can talk about your 40 years of service all you want, but none of that changes the fact that your company failed me when I needed help the most. Had I not gotten a second opinion, I'd still be sitting in 90-degree Florida heat with no AC, all because your team couldn't--or wouldn't--do their job. I will continue warning others. This experience was unacceptable. Just like many others --- check out the reviews!!!!

UPDATE We had…read moreanother company come out and perform a leak check on the system. They were able to locate the leak quickly, it was the evaporator coil. Due to the age of the unit (less than 2 years old), it was covered by warranty and they have repaired it, including adding an additional 5 lbs of refrigerant (another $500) which may not have been lost if Energy Systems had bothered to have someone, anyone, from their Service Department call us back to set up a service call. All Energy Systems would have had to do to avoid all of this was return our call to answer our questions and schedule a time to do a more extensive leak check, just as their technician suggested on his service order.

This company broke a water pipe in the attic area of our complex causing extensive damage to the 5…read moreunits below. The company's insurance then fought paying for damages, requiring the association and affected owners to file individual insurance claims and to pay deductibles for someone else's actions. Absolutely avoid.

I had a good experience overall about hiring panhandle heating and air, don't let the low ratings…read moreonline steer you away. I spoke to a couple other hvac company's Panhandle was the most friendly and communicative. I'm glad I chose Panhandle Heating and Air to replace our A/C and Heat Pump. Their offer was competitive with a 1 year installation warranty. About 6 months later the system developed a problem with the drain pan cracking, David was very responsive taking this problem into his busy schedule. I recommend giving them a call for hvac installs or maintenance.

He was wonderful. Quick to respond and helped us save so much money by telling us how to solve the…read moreproblem. His cost is affordable and he is extremely reliable. Will be my go to guy for future heating and cooling.

I truly hate to write this review. Sam Crowley installed our new system charging the best price we…read morecould find anywhere. He's a homespun guy and as nice as they come --at least until we wanted him to come by and wire in an attachment. Several calls over a period of time, none of which were answered even though I left a call back number each time. I still have a couple of minor matters to take care of, but so what! Sam has written me off and I'm upset about it. His advertisement says he will answer calls as soon as possible. Right. If you hire this guy I suggest you get that commitment as part of the contract. His word is worthless.

Needed all our extremely old duct work replaced as well as replace the 20 year old system. Trevor…read moreand his team were amazing. Pricing was competitive and we did not wait months for installation. The job was supposed to take three days, but they completed it two. The team arrived at the time they said they would each day and we're nothing but professional and polite. I expected to be extremely uncomfortable during this project as we would have no air in the July! But the Bluewater team ensured we had portable units and were never uncomfortable. The extremely professional and efficient team exceeded my expectations. They were clean and very conscientious. I would highly recommend Bluewater Heating & Air Conditioning to anyone. Wildly impressed and cold!

The guys at Bluewater Heating and Air Conditioning are fantastic! They were reasonably priced and…read morewent above and beyond our project at the house. We replaced a 20 year old unit along with all new ductwork, which was originally going to be a 3-4 day job. Trever and his crew knocked it out in 2 days and I can already tell a difference. Everyone was prompt, courteous, informative, and helpful. I highly recommend Bluewater to anyone needing service or a whole new system.

Blackwell Heating really deserves two reviews. First, I hired them for an annual service on my…read moreKohler generator. The service tech said I had a defective switch causing my home generator to cycle up and down. This was in October 2022. As background information, I purchased my Kohler from a different dealer because I could not find a local dealer in Pensacola. Despite repeated service visits, they never fixed the problem. Blackwell serviceman said they had to order the part. When the part came in late November, the Tech installed and spent time explaining the operation and service. 5 Stars. Now the second review. I complained that the $400 switch had been defective since day one and should be replaced under warranty. I spoke to the Tech, Office and even filed an email request to the Office. I was presented with a $400 bill which I paid. I was not a happy camper when I contacted Kohler the beginning of December. To my surprise, the nice lady volunteered to reimburse me! Temporally forgotten, in February I realized I had not seen a refund. Contacted Kohler again and was told that was credited to Blackwell last year and they should have refunded my money. When I confronted their Manager about their failure to contact Kohler or issue my refund, the reply was, "I was not here last year." Then he blamed Kohler for incorrect paperwork for no refund. This is not some huge company. I counted three people in the Office. I think there is room for improvement in their staff. So after hours on the phone, many emails and four months of aggravation doing the job Blackwell's Office should have done, I got my refund March 12, 2023.

We had a new rep named Charles here for our seasonal service call. He was very courteous and…read moreinformative and thorough in his servicing of the equipment. He pointed out some calcifications on the coils of the outside unit caused by acid from the leaves that were accumulating inside the unit. He recommended a coating on the coils which we had him perform and then a leaf filter to cover the unit to prevent future accumulation of leaves. We were very impressed with his demeaner, knowledge and professionalism. He is a valuable asset to Blackwell Heating and Air. This is the reason we have been with them for so many years. Ed S.

Bob B The heating and cooling system in my house was the original one over 50 years old…read moreaccording to the plate on the heater mechanism Mr. Miller and his associate came out and replaced the whole thing the inside and the outside for the air-conditioning and heat in two days, they did a wonderful job and their price was better than any of the others and they were American veterans. You can't ask for more than that. I would highly recommend them to anyone.

Prompt and quality work at a fair price on our new HVAC system. We had our air ducts cleans as well…read moreand was well worth it. I highly recommend this veteran owned company that stands behind there work!