They told me they were sending out a top technician. They charged me $682 dollars to clean the…read morecoil and NOT fix the problem. The office suggested I get a whole new unit for about 10K. I hired a different company and they fixed the problem for $550. They advertise and led me to believe they would fix the unit. They only wanted to charge me money and didn't care to fix it. I know this because I called and sent many emails about this issue and NEVER got a proper response. The RESPONSE I got was pay $682 dollars or we will SUE YOU!!!

I am writing today to express my thanks for the excellent work of the team from Air Design Systems…read more Dylan and Cody arrived early and after introducing themselves they began work immediately. They were kind, polite , and respectful. They removed our old system and took great care to protect our home. They took time out from various tasks to explain everything they were doing. They even encouraged us to ask questions at any point during the installation. These gentlemen also worked together as a team! Dylan and Cody were knowledgeable about the installation. They came prepared with tools and equipment. We felt confident and comfortable in the work that these gentlemen were doing. Air Design Systems manger Rylie took the time to find a reasonable and suitable replacement for our old AC unit. Thank you again to Cody and Steve and the team for such outstanding service ! Robin

Great service! I called for an A/C check up and they scheduled me very quickly. The technician was…read morethorough, took the time to explain everything and finished the job quickly and efficiently. Highly recommend!

Mac just serviced my A/C. He was fast, efficient & friendly. He also cleaned after himself. He…read moreseemed extremely knowledgeable about my system. Great HIRE ALL Seasons!

Mike replaced my HVAC system back in May of 2010, and I think he did it at a great price. We've…read morehad some issues with the system throughout the years, but he's been incredibly responsive and timely in coming out to address the issues. The compressor went out in Sep of 2015, he came out, replaced it, and the same issue happened again no more than a couple weeks later. Mike was stunned. He said he's never had so many problems with a Rheem unit, which he highly recommends and stands by. He believed the unit must be a lemon so he went back to the distributor and got them to replace the entire outdoor unit for me under warranty. The new unit was even a SEER rating higher than the previous one! I've been nothing but blown away by Mike's customer service and dedication. I will, without a doubt, continue to use him.

Bryan came out right away and quickly diagnosed the problem. He explained what he was doing step by…read morestep and offered easy maintenance that I can do to keep the unit running properly. I would highly recommend to any of my family and friends in the area needing work done their A/C unit.

Patrick Taylor, Mike Brom (sp) and Steve Henry were totally awesome. They all went above and…read morebeyond. Since Monday September 15 (Monday) we had no AC and our houses temperature reached a ridiculous temperature of 89. I called Patrick Taylor from Taylor AC and I told him about my issues. I told him I was just looking for estimates and if he does them for free which he replied YES. He said he could be out there and look at what I had. I received his estimate that night and told him that I would like his assistance in getting me a new AC. On Wednesday the equipment was dropped of at his company and he said he will be here today to install it (Thursday). I was super pleased because I thought it was going to be another week but it was the next day. His team got here and went right to work. They were incredible and fast and efficient on getting us comfortable again. After a couple of hours we noticed our temperature dropping from 89 to about 80 and could feel the difference. What I liked most about the company that if they didn't like or how it looked they went back and fixed it. They were very picky on how they were making my AC look. I highly recommend this company for anyone who has AC issues. I could ramble on but he and his team have no idea of how I feel about them and their work. All I can say now is HAPPY HOUSE HAPPY SPOUSE. Thank so much guys for everything.

I had a mini split inserted in my garage by this company and was extremely satisfied, so when my…read moremain air conditioner stop working, I called them again.I didn't even consider other companies or quotes, and that was a reflection of my comfort level and trust that I placed in them after working with them prior.They actually was able to installed the new air conditioner the following day after contacting them for the second installation...If you can imagine the Navarre summers; I was grateful that they got it done so quickly. I'm so pleased. I highly recommend this company....

Hard to get someone to answer the phone. Also, appointments were not kept. I was not satisfied with…read morethe electrical work that was done and no follow thru.

I called Quigley's desiring to have a light installed for my mother-in-law for Christmas. Even…read morethough it was last minute, and they were packed full of appointments for the holiday season, they promised to do their best to take care of her, and they did just that! I received a call from Angie letting me know that they were sending a crew out and the guys arrived exactly at 9am. They not only installed the front porch light, but tested her side and back flood lights as well. They kindly bypassed my mother-in-laws motion sensor on the side of the house (see picture), which saved me from purchasing another light, and even replaced the light bulbs as well. These guys were extremely professional and very accommodating. I plan to call them for an estimate concerning my laundry room since they do lighting, heating, cooling and hot water heaters. Truly pleased with the service received!

Blackwell Heating really deserves two reviews. First, I hired them for an annual service on my…read moreKohler generator. The service tech said I had a defective switch causing my home generator to cycle up and down. This was in October 2022. As background information, I purchased my Kohler from a different dealer because I could not find a local dealer in Pensacola. Despite repeated service visits, they never fixed the problem. Blackwell serviceman said they had to order the part. When the part came in late November, the Tech installed and spent time explaining the operation and service. 5 Stars. Now the second review. I complained that the $400 switch had been defective since day one and should be replaced under warranty. I spoke to the Tech, Office and even filed an email request to the Office. I was presented with a $400 bill which I paid. I was not a happy camper when I contacted Kohler the beginning of December. To my surprise, the nice lady volunteered to reimburse me! Temporally forgotten, in February I realized I had not seen a refund. Contacted Kohler again and was told that was credited to Blackwell last year and they should have refunded my money. When I confronted their Manager about their failure to contact Kohler or issue my refund, the reply was, "I was not here last year." Then he blamed Kohler for incorrect paperwork for no refund. This is not some huge company. I counted three people in the Office. I think there is room for improvement in their staff. So after hours on the phone, many emails and four months of aggravation doing the job Blackwell's Office should have done, I got my refund March 12, 2023.

We had a new rep named Charles here for our seasonal service call. He was very courteous and…read moreinformative and thorough in his servicing of the equipment. He pointed out some calcifications on the coils of the outside unit caused by acid from the leaves that were accumulating inside the unit. He recommended a coating on the coils which we had him perform and then a leaf filter to cover the unit to prevent future accumulation of leaves. We were very impressed with his demeaner, knowledge and professionalism. He is a valuable asset to Blackwell Heating and Air. This is the reason we have been with them for so many years. Ed S.

3 STAR PLUMBING SERVICE AND 1 STAR ELECTRICAL (PENSACOLA 2024)…read more This company covers multiple trades however is grouped together hence the rating, the project was a tankless water heater install. For the staff they're always friendly, however the knowledge and workmanship was below average. For the plumbing side the quote was $1500, with me providing all parts and price just covering labor and permits. The first tech that came out told me I need have a larger intake and vent system in order to install it in my garage which was wrong. The second tech was more knowledgeable, but tied the T&P line and drain line together which I later learned was against code from the city inspector. I also realized they never pulled the permit after waiting two weeks, with no inspection through the city. However, when these concerns were brought up to the plumbing manger it was immediately addressed. For electrical department definitely one of the worst experiences I've ever had with a company. The tech came out and quoted me $1000 to install an independent outlet for my water heater, I only expected the quote because I didn't want to delay the plumbing install and was out of town. The tech that came out installed the outlet about 7-8ft high, with no surge protection, which I later found out was against code from the city inspector. Worst off when I tried to talk to the manager in the electrical department to tell him he needed a permit he wouldn't call me back and just kept telling the staff to inform me it wasn't required. Yet you literally could go to the city website and right on the homepage it was clearly required. In order to resolve the issue I went to the city and spoke to the lead Building Service Department Manger who sent an email to the company. I suggest if you use this company you setup an account with the city so you can see if permits are pulled and follow the whole process or just go to Escambia County Building Services Dept if you have any concerns. Also service was provided end of 2024 so not sure if any policies or changes were made after my issue.

More expensive than others available. Make sure to do your research and have multiple quotes.read more

Went there and the customer service was outstanding, kind, helpful and polite. Will always use…read morethem for any air conditioning or heater problems I have.