After a phone call with the American Family Insurance agent in Ellensburg, I did NOT feel like my…read moreconcerns were valued, and statements were made that made me realize how important customer service really is. If this rating system would allow less stars, I would choose zero for them. But....read on! I believed I could do better and went straight to Allstate in Sunnyside with Casey Huber. Such a great customer service experience from Juliet! Allstate was accurate, thoughtful, caring and knowledgeable; indicated that a policy would NOT be cancelled without a personal contact or phone call (to ensure something didn't go wrong). They went the extra mile to confirm that my home was insured within hours, and double checked via a 3-way phone call to make sure escrow had the necessary information they needed, etc. I felt like a valued customer and will continue to take my business on multiple rentals to Allstate.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I love helping customers with their insurance and their needs and giving customers individualized care.

Ben and his staff are very friendly and helpful. Ben has been in business business for years. You…read moredon't stay in business in a small town by giving lousy service. Word travels too fast. I'm not sure why the other person gave them a bad review. I'm guessing there is way more to the story because that's just very inconsistent from my experience with them. Great rates, great service. Can't ask for much more than that.

Horrible customer service, unbelievably rude staff, agent would rather lose $8,100 in annual…read morepremiums than return my call. Will take my business elsewhere.

I was looking for homeowners insurance, and found her to be professional with great attention to…read moredetail. The office is comfortable and welcoming, with free snacks and drinks as you walk in. Maria took her time to discuss the details of my policies and gave me several options to choose from.