After a phone call with the American Family Insurance agent in Ellensburg, I did NOT feel like my…read moreconcerns were valued, and statements were made that made me realize how important customer service really is. If this rating system would allow less stars, I would choose zero for them. But....read on! I believed I could do better and went straight to Allstate in Sunnyside with Casey Huber. Such a great customer service experience from Juliet! Allstate was accurate, thoughtful, caring and knowledgeable; indicated that a policy would NOT be cancelled without a personal contact or phone call (to ensure something didn't go wrong). They went the extra mile to confirm that my home was insured within hours, and double checked via a 3-way phone call to make sure escrow had the necessary information they needed, etc. I felt like a valued customer and will continue to take my business on multiple rentals to Allstate.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I love helping customers with their insurance and their needs and giving customers individualized care.

This is a horrible insurance agent. I purchased insurance thru them in 2016. I went thru a couple…read morecars then finally bought a brand new one in November. Well I found out yesterday that they didn't but my new car on my policy even thou they sent me a temporary ID card for it and took my monthly payment. I pointed it out a couple times in the past couple months. then finally called to see why it hasn't been on my policy for the past four months and was told I would have to back pay because I haven't been paying the correct amount because they didn't finish the paperwork. Not my fault they didn't do their job. I did right by them and paid what I was charged months faithfully.

From the owner: The Bryan Robison State Farm Agent office is proud to serve Sunnyside, WA, the nearby communities…read moreof Outlook, Granger, Grandview, Mabton, Byron, Prosser, and the broader Yakima, Benton, and Kittitas counties. Our mission is to provide dedicated support and guidance, offering Life, Auto, Motorcycle, Business, Renters, Farm/Ranch, and Home Insurance to cover our community's future. We are committed to delivering plans that maintain the comfort of State Farm customers. License #: WA-936881, OR-3001426585

Ben and his staff are very friendly and helpful. Ben has been in business business for years. You…read moredon't stay in business in a small town by giving lousy service. Word travels too fast. I'm not sure why the other person gave them a bad review. I'm guessing there is way more to the story because that's just very inconsistent from my experience with them. Great rates, great service. Can't ask for much more than that.

Horrible customer service, unbelievably rude staff, agent would rather lose $8,100 in annual…read morepremiums than return my call. Will take my business elsewhere.