My experience with Bryner, especially their service department, has been nothing but wonderful! I purchase my vehicle from the dealership a little under 2 years ago and from purchase to service, I have always had a good experience. From my most recent experience, I can firmly say that I will only be bringing my vehicle to them for service and maintenance. About two weeks ago, my car stopped running so, I had to have it towed to the dealership. I had the car towed in on a Friday night so, it was unlikely that they were going to be able to diagnose the problem the next day, with it being a busy Saturday. They were finally able to see it on Monday and the prognosis was definitely not good. "Catastrophic Engine Failure" was they deemed it. With 48,000 miles on my car (Yes, I put that on in a little under 2 years!), one would think that the problems would not be covered under warranty but, once I was able to provide them with documentation of oil changes & maintenance, the work on my vehicle commenced and I was provided a loaner car at no charge to me. My service advisors, Ed & Sharon, always kept me in the loop and were available whenever I had questions. It has been a long, arduous road getting my vehicle back; It took two weeks to finalize everything and be back in my vehicle Though it did take a decent amount of time to finally get my car back, I can't complain about the process. The service technician had to tear down my entire engine and rebuild it again which must be an extremely tedious process. And, during that period, I was completely taken care of! I have definitely learned from this experience and, if I can provide one piece of advice, only go to one place to have your maintenance on your vehicle done. It will be much easier for you to do this because, if you ever have to access the maintenance records for your vehicle, it will make it a million times easier. This was the only hitch in the process and, obviously, that was my own fault, not the service departments. In the very near future, I will have to take my vehicle in for inspection/emissions. I have already made my appointment. Making an appointment is the only downfall in my experience. Because this is an extremely busy service department, it does take some time to book an appointment. I had to book two weeks out because I wanted a Saturday appointment (Their busiest day of the week). But, I will overlook the difficult scheduling because I know that it will be for the best! read more

I'd like to start out by saying that I didn't buy a car from them (yet). But I can say the customer service here was great. I came in looking for a second vehicle to purchase in the future. I am also a young buyer which most dealers tend to overlook (I'm 24). I was greeted by a salesman, Michael G, within the first 5 minutes of me walking around (I was in the far end of the parking lot). He was so helpful that he allowed me to test drive a few vehicles to see what I was more comfortable in. Once we settled on a Chevy Camaro, he also showed me around the dealership (and shop) so I can get a look at the different colors and specs of the vehicle in person. He was extremely helpful and I can honestly say in my search for a second vehicle this has been the best encounter I've had so far. I was not able to find the vehicle that I wanted in my price range, but once it's found I will be informed. Overall I can say I had a five-star experience. Hopefully in the end I do manage to do business with these guys. read more

Why is it so difficult to reach some in parts dept? I have been calling for two days leaving voicemails and other departments. When i try to speak with someone in sales or service regarding my issue they transfer me to parts i guess because no one cares. But i guess my question is why won't anyone call me back or answer the phone read more

I had a problem with my 13 silverado traction and stabilitrac sensor it was " loose " in its place so the shimed it and it was great that the problem was covered under warranty -1 star cause I had to miss a full day of work for an appt @ 8:15 am got my truck back @ 1:30 pm read more

Charged me over $100 for taking my car for a ride and plugging in a diagnostic box. And they said nothing was wrong. Ouch

Interacted with sales person Dallas. He was rude the entire time! The staff in the front greets you initially when you come in. He did not he just looked at me and then away. When the front desk woman instructed him that I was his customer because we had spoken on the phone previously he actually rolled his eyes and made an exasperated sigh. He acted the whole time as if he didn't want to be helping me or want my business. Like helping me was an inconvenience. He acted irritated that he had to take me on a test drive and kept making comments on my driving (mind you it's not like I'm a new driver, I was shopping for my 4th car and have been driving for 11 years, never been in an accident. I wasn't doing anything to warrant the attitude). The car has a feature that I wanted to see how it would work. He was irritated that I asked to see it. When I parked the car it apparently wasn't exactly the way he wanted it and so with irritation says "No. No this isn't ok. Now I have to redo this" which is weird because I was in the parking lines but fine if you want to do it you just don't say that to a customer it's RUDE. He was condescending and rude the entire time. Had an attitude when I asked about different options. Even when I said I'm open to multiple colors depending on what you have available his response was "well you need to pick one". RUDE. Just ask which one I prefer instead of being rude! Very poor customer service! If you go to this dealership I would recommend speaking with a different salesman. read more

Went to have a tire replaced and asked for brake inspection due to unusual noice. Told brakes were fine. Less than two weeks later I'm in for brakes to the tune of 267.00. Was told there was a hardware failure. I beleive it should have been covered under warranty or at best by the dealer for passing brake inspection. Bottom line... I'll never use them again...for brake inspection. read more

About a month ago, my wife and I walked into Bryner intending just to look at some cars after we found out our family would be growing to 5. Upon walking in, our salesperson, Alexandra was exceptionally accommodating and not pushy at all. She showed us exactly what we asked to look at, including a 2016 Traverse which included everything we wanted and more, while being within our price range. After we test drove, we told Alexandra that we still wanted to drive a few other cars, but may be back to look at the Traverse again. She, respectfully, understood our position and didn't try every trick in the book to get us to stay and buy the car we had shown so much interest in. Patience paid off for her, as we test drive other cars and found nothing even remotely close to the Traverse we had seen at Bryner, and, as we figured it would get picked up quickly at that price, we called Alexandra and asked her to stay(beyond closing hours) because we wanted to see what it would take to buy the Traverse. Negotiations took a bit, but we never felt as if Alexandra wasn't trying to help us out with her managers as much as she could. After an hour or two, we walked out with the new(used) car we hadn't intended on buying when the day began. Since, Alexandra has helped us get the info we needed on two occasions. Her casual demeanor, relatability and exuberance for helping her customers are the traits I appreciate most from someone selling me a vehicle. I would recommend Bryner and I would recommend Alexandra, as well. read more

Slow, rude service people. The lady that "helped" me was SO kind before I chose the to do the work, I had a slow leak in a tire on a new vehicle that I had purchased from another chevy dealer. This dealer is closer to my office so I chose them. I had them inspect the tire and they said there was a puncture on the side wall of the tire and it would be $330!!!! to replace. I explained that the car is almost brand new and I didn't want to already have to get new tires and asked them to patch it. The woman because very condescending and made me feel cheap. I was nervous when I picked my car up because I felt like they were mad at me for declining their service. I then brought the vehicle to another tire shop, who I wrote a very POSITIVE review about. Appearantly there wasn't even a puncture in the side wall and it was a problem with the stem. THEY FIXED IT FOR FREE. Needless to say, unless its covered fully under the warranty (which I think this definitely should have been) I am not going to this dealer. read more

UPDATE: After my Review, I was contacted by a "Steve". Also, before contacting me, he responded to my Review on Yelp and his information was false. As a fellow Yelper, I would like to inform you of the following: First, it is not clear why, but "Steve" the person who commented on my Review, is, in in fact, NOT the owner of this company. Second, I NEVER asked for a "50% reduction of the estimate" as he states! There are many other 'untruths' in his counter, i.e. the service manager 'did' speak to me inappropriately, and again, his words were, " I don't wanna hear no Love story". These were his words. Bible. In addition, this "Steve" states that I was offered a "free oil change or something". Again, at no time was I ever offered a free oil change during ANY discussion with the staff at Bryner Chevrolet. Finally, and to my chagrin, I am accused of having an "axe to grind".?? Truthfully, I'm not even certain what that expression means, but if it is insinuating that I had an ulterior motive -- Why? I merely wanted my car fixed, so that I could get on with my life. In a subsequent phone conversation with "Steve" who admitted to me that he was not the owner, hr asked me to take down my negative Reviews of this company. I Declined. Period. That was the end of our discussion. It is more important to me that future consumers be informed of Unacceptable and Inappropriate Customer Service in their Service Department before handing over their hard-earned dollars. Thanks for listening. read more

I had an excellent buying experience and got exactly the vehicle I wanted for a great price. My sales rep was Gary Lamar who I can definitely recommend. He knows his stuff, was helpful and always professional during the whole process from initial inquiry and test drive to final purchase and post-purchase follow-up. read more

Ask for Dallas he will get you the best deal. We are very very happy with our Buick we purchased here!

After my awful experience with the service department, I have to give credit to Ed Brunton, Jr., who took it upon himself to fix the mistakes that had been made and make sure I was once again a happy customer. He was able to get my car in for service for the same day (as he understood it was a safety issue, not just a run-of-the-mill ordinary service call that could wait), and kept in touch with me throughout the day to let me know the progress and what was being done to the car. We did wind up using a rental for the day (a Malibu, which is too small for our everyday needs but was a really cool car and fun to drive for the day. Special points for the lighting inside.) Everything went very smoothly, even returning the rental car. I really appreciated how Ed stepped up and helped. It is good to know he is there. read more

I had an excelent expierence at Bryner Chevy with leasing my 2014 cruze. I came in with ALOTof requests and stipulations that after shopping around no one was able to take care of them all. Gary at Bryner was able to accomodate all of my wants and needs with getting my first car and my fiance and I couldnt be happier. I definatly recomend coming here for your car since these guys will work with you! Wish I had come here first Ask for Gary Lamar he was great read more

AUTOMOBILE SALES & SERVICE 2nd TO NONE.... I've been a Bryner Customer for 11 yeas now and after numerous dealing with the Service Dept and a few new car purchases all I can say is "Bryner Chevrolet goes way above and beyond what is typically expected from a car dealership." My present car was ordered through Mike in the Sales Dept and he kept me up to date with how my new car was coming along in the order & assembly process. He knew it was important to me and therefore he stayed right on top of everything. Mike knew so much about the car during it's build process that I was able to be at the dealership when the truck arrived to deliver my new car. THAT was awesome. The great experience with Bryner only begins when ou purchase your new or used vehicle. Having my car serviced in Bryners Shop is like no repair shop I've ever seen. Clean and friendly while you wait and the wait is never long. My car is always treated like it's brand new. Plastic is placed on the drivers seat and protective floor mats are set in place as soon as I exit the car at drop off. AND Bryner has the best Technicians that I've ever seen. I always get to talk to the Tech (Steve Spencer) who worked on my car because I'm a car guy and I want to know all the details. It's enjoyable to have them explain it all to me and very informative. I'm getting ready to buy another car and Bryner will be where I'll go, no doubt. I give Bryner Chevrolet 5 out of 5 stars for Sales & Service. read more

It was nice Bryner finally replied. Not. I now have a Mercedes ML350 and loving it!!! Service at Fort Washington Mercedes kicks Bryner's butt too. read more

I had another visit to my least favorite service center. This place is getting worst not better. The customer service is horrible. My assigned service representative never tells me what's needed for my car. When you ask for answers management makes excuses for them. I asked how long my car was going to take for a diagnostic Test I was giving a sarcastic reply. I have never dealt with bad customer service as much as this. I am disappointed at Chevy and by the looks of the other reviews this is not an isolated incident. read more

I had a few horrible experiences going to Chevrolet dealerships in the Philadelphia area. Coming to your place it's always pleasant, the staff it's very attentive and polite and I never spend too much time waiting or making an appointment. Who knows maybe I'll get my next car from you guys, thanks read more

Needed a part replaced. Everything went well. It was a long wait, but I knew ahead of time and was able to go get lunch and some shopping done read more

Phenomenal place I didn't purchase my truck here but I take it here for service. Chris and Kevin in service are awesome. Had a couple issues with my vehicle and they were both so incredibly helpful. Got me a rental and got it truck back to me next day. 5 stars ++ read more

Good Service Department. Great Mechanics on Staff. The Parts Department is very Helpful. I would buy a car here. I just saw the new Cevrolet Volt there and it was cool! read more

The info on the repair order makes it extremely difficult to tell what part or parts were replaced. I also expected some type of multi-point inspection (i.e. tire pressure check, tire inspection, brake inspection, recommended services, etc) but didnt receive paperwork showing that service was provided (so I assume it wasnt). took my vehiecle to a Monroe for a $17.99 oil change/tire rotation and they provided that service for me. The independent shop I routinely use also provides an inspection every time I take the vehicle there for any reason. I also had to call at 4pm to see if my car was done (I got voice mail) and didnt receive a call back until about 4:30, despite the fact that I had dropped my car off at 9am and asked them to call my cell # when the vehicle was ready to ne picked up. read more

BRYNER CHEVROLET is the BEST place to purchase your next vehicle! I was trained by a dealership owner and have worked in new car sales and my recent new car purchase experience was the very best with Joe Sailman in internet sales! No price fixing, hidden charges or back door dealings at this place of business! I found their ad and pricing to be on point! You might not believe me but I did my deal in 1 hour time including the test drive! I give Bryner 10 stars in customer service and most respectful of your time and business! You don't have to believe me put your confidence in the BBB! The Better Business Bureau states that the BRYNER organization has been in business 98 years in our area! Thanks Joe and thanks Bryner for providing me with a stress free enjoyable car buying experience!!! read more

I had a state emissions test and an oil change done (which usually takes about an hour). I waited TWO AND A HALF HOURS. I went to the front desk at 2 hours and asked how much longer and was told by the receptionist that she would ask and get back to me. She never did. When they finally finished, no one apologized for the wait (which I was clearly upset about) except for the sweet girl who checked me out (if you read this I'm sorry for lashing out at you, it was not your fault). The service was terrible and I will never go back again. read more

"Customer service" and "Service Manager" are oxymorons in the lexicon of Bryner Chevrolet located on the Fairway in Jenkintown, PA. I own a Chevy and post purchase brought my car to this dealership. From the outset the service people were not helpful. After the second unpleasant experience I contacted Faulkner Nissan, located on Old York Road in Jenkintown, PA. We also own a Nisan and so that is where I have my Chevy serviced. Today I stopped in at Bryner because I needed someone to look at a tire for me due to some sustained minor damage. What a mistake. The "Service" manager could not have been more rude if he tried. Zero people skills and rudeness to match. I never should have given them another chance. I will never patronize BRYNER CHEVROLET. Save your self the trouble and enjoy a pleasant experience: GO TO FAULKNER NISSAN NO MATTER THE MAKE OF YOUR VEHICLE! read more

I went here to get a service on the recommendation of many fellow Corvette owners. They have a Corvette specific guy who works on your car! I was told to come in without an appointment for an oil change so I did. I came around lunchtime and they told me many service people were on lunch and I'd have to wait about an hour until they even touched my car. No problem. But they had my car ready and tire pressures filled up in 22 minutes. That's 22 minutes for: new customer check in, get the car in, drain the oil, install new filter, pour new oil in, refill tire pressures, drive the car back out, be told "Your car is ready", pay the friendly cashier and get back in my car. Will I expect this all of the time? No. I just wanted my car taken care of, and now I know Bryner certainly will. read more

Bryner Chevy has an excellent supply of vehicles. The staff is patient and friendly. David Wyatt is the best salesman, I've ever dealt with. Not because he was able to quickly close a deal but in regards to the way he valued me as a customer. Bryner's level of customer service is unparalleled. Start your vehicle search here and you won't waste your time anywhere else. I will be back in the future. I was looking to trade in my 2010 Chevy Silverado for a 2015. Looking online, I found about 5 dealerships in my immediate area. To save some time, I looked up vehicles online and requested information from those dealerships. I made the mistake of providing my personal information, asking only to be reached by email. The only salesman/dealership who paid attention was Mr. David Wyatt at Bryner Chevy. He emailed and I went on Bryner's website, emailed him a screenshot of the truck I wanted and told him when I would be in to look at it. Dave ensured me that the vehicle would be outside waiting for me to take a test drive. Based upon previous car buying experience, I was skeptical at his claim. Bryner Chevrolet is in a very accessible centralized location. Located right off PA-611 N/Old York Road, it's easy to get to whether you're coming from South Jersey, Philadelphia or any of the surrounding areas. Pulling up to the dealership on a Saturday afternoon, the Silverado from my email was sitting out front of the showroom. I walked in, told the friendly receptionist who I was looking for and before I could finish my sentence was greeted by Dave Wyatt. I was expecting your typical pushy salesman who wants you to sign the paperwork as quickly as possible and get out. Instead I was greeted by some who seemed down to earth and eager to help find what I was looking for. After a quick introduction he showed me the truck. Decided I didn't like the bucket seats. I picked out something that I liked, took it for a test drive and I met Dave in his office to start the paperwork. I was offered what I believed to be a fair price on my trade. Dave explained all of the available discounts and available competitive financing. Dave was straight forward, I never once felt that anything was hidden from me. I was having a great car buying experience and the price was right so I went for it. When I got the vehicle home, I realized that the LED bed lights were not installed. They were actually in a cardboard box in the cab of the truck. I was immediately upset and called Dave Wyatt. I told him what was going on and he asked if I could come back into the dealership. This was around 7:00pm. Come to find out the dealership was closed and Dave and the manager/owner came back to open up the shop. Both gentleman apologized, even though it obviously wasn't necessarily anybody's fault. However, my concern and frustration was not down played. I believed that they saw things immediately from my point of view and were extremely understanding. Dave and the team at Bryner bent over backwards to make sure I was not inconvenienced in the slightest. I live in South Jersey approximately one hour from the dealership. Dave offered to have an employee drive to my residence, drop off an identical Silverado to use at my leisure. Then the employee to drive my truck back to Bryner to have the bed lights installed and repeat the process. I chose to drive the truck back down to the dealership and a courtesy Silverado was waiting for me. After a quick turn around time, Dave gave me a call, I went back to pick up my truck, the owner of the dealership personally apologized, we shook hands and I was off. Customer service is generally a quickly diminishing attribute in all aspects of sales. I was shocked at the excellent level of customer service Bryner has to offer. Apparently the dealership has been around forever and there's no surprise why. read more

Very reliable service group. Easy to discuss problems with. Very personable and courteous staff. Just a really reliable place to take your car! Highly recommended! read more

REVIEW OF THE SERVICE DEPARTMENT: I went here today to see what was happening to my car that I purchased with Bryner Chev. Back in April 2017. I was having problems starting the car. Every time I put the key in the ignition it would say service theft deterrent. Thinking I was safe since I had purchased an extended warranty with them I decided to see if they could see what the problem was. Sure enough they said that it was the battery. It would be 190$ to fix with 30 month warranty on the battery. I decided not to go with them but I was SHOCKED when I realized they charge $150 for labor! If your trying to just see what's going on with your car please don't go here. I also found out that my warranty does not cover external things like batteries(which is understandable) . So they wanted me to pay $190 on top of the $150!??? Insane. Over priced and not very negotiable . If you decide to come here for a service or see what's wrong with your car ask how much it will cost first! It also upsets me that I just got my car from their dealership back in April 2017 1. Because I already need a brand new battery and 2. they weren't willing to work with me even though I made them a profitable purchase of a chevy Cruze read more

This past April , I had a an issue with my check engine light coming on and the car riding very rough. The service shop I normally use was closed due to COVID 19, so I had no choice but to take it to the dealer, Bryner Chevrolet. In August, I received a recall notice from GM for the exact same diagnostic code that appeared on my $1,030.17 invoice from Bryner. However, when I filed the paperwork for the claim, which Bryner had to sign off on to verify the work was done, I received only $145.99 from GM as the cost that the dealer should have charged for the repair. I did not authorize any other service at the time, and now feel that the service department was gouging customers in the midst of the pandemic. The service manager told me that I wouldn't be getting the full amount back but did not offer any explanation except to say that the person before me had the same claim and they also were not very pleased. Take your care elsewhere for service - they are corrupt! read more

We go there every year to have my wife's car inspected. We are local and had good experiences in the past. This time we had some issues with a coupon that sent to us in the mail. When my wife went to pick up the car, Peggy at the cashier both lambasted her when she presented the coupon and told her was it was advertisement NOT a coupon! Peggy didn't confirm with the price and overlooked the ADVERTISED price and charge us full price. When I called Bryner that evening, Sarah answered the call in the cashier both. When I explained the story to her, you could hear Peggy in the background blaming service writer for entering the correct amount, however, she had the opportunity to fix it when my wife picked up the car. This isn't my first run in with Peggy and she never takes ownership for her mistakes. Sarah was sympathetic and did everything within her power to correct the problem. (Gold Star!) Sarah put me in touch with Mike, who was pro. He wasn't to credit my card, by the way he diffused the situation demonstrated emotional intelligence and dealerships commitment to their customers. (Nice touch for a local boy like me.) He put me in touch with Ed Bruton Sr., who is another pro for understanding customer issues. Ed corrected the situation and I'll gladly continue to be a customer as long dealership continues to promote that type of attitude. Thank you, Ed, Sarah and Mike. read more

First class service, bar none. I arrived at 7;30 a.m. with no appointment and was immediately greeted in a friendly and professional manner. I explained my siutation and was told that they would assess my situation and get back with me. Within 90 minutes I received a phone call with the assessment along with the estimated cost and time of completion. By 11:00 a.m. my truck was fixed and ready to go. Everything about the process was up front, first class, and professional. read more

Bryner Chevrolet Service Dept did my first service and checked out what I thought would be a small problem with my a/c, and outside temperature display. However, what should have been a 1.5 hour job turned into a 3-4 hour job. Although I am pleased that they took care of the job as quickly as they could, I feel they should have offered me a loaner car or a ride somewhere other than just have us sitting their waiting not knowing how long the job would take. That being said the service personnel were pleasant and courteous, and the waiting area was clean comfortable and had refreshments available if we wanted. All and all I will return for my future service needs. read more

I am sorry, but I must disagree with these reviews! I have dealt with Bryner Chevrolet on many different levels and I find them to be one of the most honest reputable car dealerships in the area! Even with my most recent problems with a brand spanking new Chevy VOLT, this dealership has been bending over backwards to help resolve my many problems with GM that won't give Bryner a resolution to fix my VOLT. From the guys who take your key for service to the pick up of your vehicle, these people who work at Bryner feel as though they can not do enough for you! Every time I come in with another issue (GM or ONSTAR related) A guy name Rick is practically making my cup of Jo or tea and setting aside a danish for me while I wait for my car to take home or waiting for a rental car that they pay for and probably eat the cost because GM won't step to the plate! Nothing but great service from Ed Brunton Jr., Ed Brunton Sr., Rick, Sharon, Stan (Stoch), Dave Peterson, Mike Peterson, Lew Carpenter and many of the sales team that I have had the pleasure to chit chat with when I am at the dealership! OH I forgot the money man, Otto and POPS who is in charge of keys for new car sales! read more

I broke down and had to have my car towed. They worked hard to find the problem. So far so good.

Everyone I dealt with was polite, friendly and very professional. All my concerns were addressed and the service was completed promptly.

Wanted to charge me for an oil change that was supposed to be free with my certified pre-owned vehicle purchase. The bill actually had a zero balance but someone hand wrote over $46 due on the receipt. Very disappointed that I had to say something to get them to honor my certified pre-owned vehicle agreement. Will not be returning to this dealership!!! Allow me to complete the survey by answering question 1, Zero Stars read more

POOR INTEGRITY AND SALES TACTICS. My elderly father bought a Chevrolet Equinox from there is June 2018. He brought his car back in February 2020 for inspection and his "free oil change". While waiting for his vehicle he was told that his "Certified Preowned Vehicle ", with his 172 point inspection, that he put less that 3K miles on in 8 months needed 4 new tires. 2 of which were completely bald. He also needed back breaks and rotors. With all the things he needed for inception the total came close to $1,500 for a vehicle he had less than 8 months. After my father told me this I told him we need to go back to get an explanation for these. This is not a service issue but a sales issue. We asked for the sales manager. He double talked us from the start stating mm specs for the tires and breaks. He also produced a check list that he said we should have. Well we didn't have it as we had all the papers from the purchase of the car together with us. We had told him that my father had been back there previously when his tires were losing air randomly to get it checked out , not including the multiple times he came to my home for needed air. The sale manager had the audacity to say I wish i knew that then we could do something. Basically calling us liars but here this guy is producing this photocopied check list with tire specs and the completed checklist, after he went in the back for 15min upon of arrival/request. I called him out on that and he said he can give us the original but whats the point they weren't going to do anything for us and that was probably just done written up too. They did credit us for the oil change but only after they tried to get away with changing it to us in first place. Steer clear of this dealership and if you have parents that are older make sure you go with them so they don't get bamboozled by this less than honest sales team. read more

In the past 25 years, this was the best car buying experience I've had. It was worth the 45 min trip for me as sales staff was prepared after I initially found the vehicle online. Car was ready and the sales process was fast and yielded a better deal than at the 2 dealerships closer to me. I would highly recommend them, which is a first for me personally. No hard sale on extra warranties, etc but rather all info was provided to make an educated decision. Dealt with just one person while there, which was also a nice bonus. read more

Used to love this place, recommended it to people for almost 4 years. Just got FLEECED for almost $500 to replace one of the AC blowers, which if you search online or call any other place who fixes Chevys, is a $60 part. So, they charged 3x that for the part and 3 hours of labor. Sum total, a COMPLETE rip-off. Going somewhere else, and letting my friends know they should do the same. I wonder what else they screwed me on through the years??? read more