Management consistently demonstrates poor communication and little consideration for tenants. They frequently excuse mistakes by saying the property is new under their management, but that does not justify the ongoing lack of organization or follow-through. When maintenance does arrive, repairs are often incomplete, done incorrectly, or of poor quality, requiring repeated requests to address the same issues. Despite these recurring problems, management is often rude to tenants and has repeatedly provided inadequate notice before entering units, seemingly prioritizing their own schedules over those of residents. I have rented under several property management companies in different cities, and this has been, by far, the worst experience I have had. read more

BSA is thee worst property manager in Mission Hill. They rent mostly to undergrads, their properties are dirty, trashy and poorly maintained, and if you complain about their tenants when they are screaming drunk at 2 am, they do absolutely nothing to help mitigate the situation. They don't respond, ignore emails or voice mails, and make zero effort to help the community that has to deal with their unruly tenants, and their deplorable properties. Avoid BSA like the plague. They should be banned from Boston. read more

Current tenant, extremely frustrated with BSA. Our apartment is completely infested with mice, and no matter how much we beg for an exterminator, it usually takes 1-2 weeks before someone shows. It is impossible to get help, and seeing mice in every room of the apartment every single day has taken a serious toll on my mental/emotional wellbeing. Our property is dirty, ill-kempt and surrounded by rats that often try to come into the building. There is also a centipede problem. No one is responsive to our complaints, and living here has been a terrible experience. Do not sign a lease with BSA. read more

Avoid BSA at all costs. I have not had a single positive experience with them. My apartment is great, but any time my roommates or I have had to deal with management it's an absolute nightmare. I've also talked with my neighbors and they agree that they have consistently had negative experiences. I live in a building of primarily college students and management treats every single tenant as if they're incompetent. In the winter the heat was not on in several of the units. Multiple people complained, and management's response was a mass email telling us to make sure our windows were shut and that they couldn't do anything about it. There was a period where homeless people were somehow breaking into the building and sleeping in our lobby. BSA's response to this was that it was not their responsibility, and it was the tenants' fault for not closing the door properly. We were instructed to call the police and not contact management if it happened again. I put in a maintenance request for a set of screens in my window because I don't have any and live pretty high up. A maintenance guy came a week later and measured and said he would call me when the screens came in and he was ready to install them. Long story short, he never came back and I still don't have screens almost a year later. I could go on and on about how awful this company is. No matter how appealing one of their apartments might seem, DO NOT RENT THROUGH THEM. If I could give 0 stars I would. read more

Avoid renting from BSA! No one from the company responds until you are forced to reach out multiple times until someone eventually gets back to you with a brief and unhelpful response. We had multiple issues with the apartment including a broken window, front door that would not lock, no lights in the hallway, and many other safety hazards which they tried to charge the security deposit after being noticed multiple times. After the lease was up it took over 3 months for them to return the security deposit because they lost paperwork. The company overall is incredibly unprofessional and would advice to avoid the headaches of renting from them. read more

This is when I lived at 14 Hathaway: I didn't post at the time for fear of reprisals. I have since moved away. (Note: we did finally track down the owner- a man named Mark Lepler- mission Capitol group) My review is for BSA as a property manager. I've been living at one of the properties they manage for about three months. The place my housemates and I moved in to wasn't quite finished (having been duped regarding the initial move in date and finding things still not move in ready 10 days later) and so we needed to work with BSA to get these repairs made. That's when the Orwellian nightmare began. It took six weeks to get our shower to work properly. In that time we had a hole in our living room wall that grew in size. We ran out of pictures long enough to cover. We're not sure how many random repairmen and contractors have keys to our place. I meet them when they show up unannounced which has happened more than a half dozen times so far. When I call to complain- BSA screens their calls and fails to return them. I get a curt reply email saying they try to give notice. We've not met the property owner yet public records indicate an LLC in the name of our address. Someone does not want to be bothered with the plebs that call his money making machine their home. And so goes the neat scenario that when BSA fails to inform us of something (like jack hammering in our back yard at 8 am) it's the work of the landlord behind the curtain (who we may never see). Our yard was turned in to parking lot quite literally overnight with no notice (3 dogs call this house home and we all signed on with the yard being a non- negotiable). There are code issues still not addressed- construction materials still taking over half our porch, no public meter for the shared/ external lights, and a deck that is in disrepair. When we try to address these and other issues- to the company that is being paid from our astronomical rent- the response ranges from a total lack of communication to outright hostility (Jon P called my housemate who was trying to work from home on jackhammer day- honey or lady and went on to say that he has jack hammers outside his office all the time). I doubt this review will do much good as these companies care little about customer service as they see the landlord as the customer and the tenant as a nuisance. We've already declined to renew our brief lease (at a $500 a month increase). While most of my ire is reserved for landlord inc- it can't be understated how the poor management of our property had us feeling under siege in our own home (for which we are paying far above market rate). read more

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I keep getting calls from this company and I have no idea why. I never heard of this company but still I am getting calls. They even call my family members. I have no idea if this is a spam. read more

BSA strikes again. Automatically debited my last month's rent despite having already paid it on moving in. Not mention more heat failures since my last post. Steer clear people! read more

The worst management company I have ever interacted with. We had heating issues for weeks and they would not reimburse us for the repairs. We spent hours debating this issue. No one would contact us. The only way they communicate is via email. The staff is very unfriendly. Our apartment had countless unresolved issues. In addition we moved in to a disaster. They did not have the apartment cleaned before move in. I would not recommend this place to anyone. Be sure to check to make sure BSA does not manage the property you will be at. read more

I was a naysayer until Jaimi Meuse joined as building manager...she has made all the difference! Quick response, great service, and a pleasure to work with. If anyone needs maintenance....contact her! read more

I would search high and wide in this city to have an apartment NOT managed by BSA. Awful experience after awful experience. Bugs in the summer, mice in the winter.. Lots of mice. Ask BSA for an exterminator? They will respond 10 days later and leave glue traps on your counter top. Smells like mildew every time it rains, wires have been exposed in our front door since October as they are "installing a new buzzer system".. For 9 months? Maintenance requests take at LEAST a week. Heat and AC is a disaster - completely do not work in 2 rooms and work on turbo blast in 2 others.. That's after 2 maintenance requests. I hear the same issues from my classmates in their other buildings. And despite all of this, they try to increase rent! We decided not to re-sign weeks after we moved in. Bye bye BSA! read more

I'm writing this 2.5 years after dealing with them because as I have normal rental and management experiences I realize even more how awful this company is. First, they charge you for everything, even to come to determine something is broken (when I already knew it was) is a charge. They are incredibly unresponsive, the building fire alarm was broken for months and even after leaving voicemails every week I got no response back. But none of this is the worst, the worst is how I was treated. I was student at the time making my own money and they talked down to me with the rudest most condescending tone. If I wanted anything done my parents had to call because they wouldn't listen to me. The worst was when an employee told me to "calm down little miss" in a super rude tone when I called about one of the numerous maintenance issues. I would rather live in a cardboard box then rent a place from them. They don't maintain their properties correctly and are some of the rudest people I've ever met. read more

Outstanding! The level or service provided by BSA is on a level of it's own. The team is always available to offer suggestions and support for all aspects of the renovation process. As I realtor in Boston It is extremely valuable for me to be able to offer reliable and excellent service to my clients and BSA has over delivered each & EVERY time. I am in the process of renovating my Back Bay property and they got the job! read more

Unresponsive and unhelpful management company who has taken advantage of their tenants for their own gain. Do not give them any of your money, you will not get it back. After a pipe burst in our apartment causing water damage, by no fault of our own, we were given one weeks notice to vacate the apartment and find a new place to live. However, because of the damage, the apartment was declared inhabitable (although not in any legal manner, no one from the city's Housing Department was called out to inspect the apartment and we were kicked out without the legally required court order) we were left homeless immediately, with BSA offering no accommodations, or help securing a new apartment. Throughout this week they were rude, uninformative, and like I said, unhelpful and unresponsive to phone calls and emails. We were told we would be receiving some of our money back three days in a row (last month's rent we had put down, January rent for the time it was inhabitable) until finally one of us had to go down to their office and determine what the delay was. My favorite part was the dehumidifying fans going 24/7 and the heat in our apartment raised to 99 degrees Fahrenheit to dry out the water damage: we were told the heat couldn't be turned down and the fans had to continue running and we were expected to pack up a 4-bedroom apartment, by ourselves, in a week, in unlivable conditions, without any help from them or any movers. read more

If possible I wouldn't even bother giving this management company a single star. When moving into a property make sure to ask the realtor who the management company is so that you can avoid having to deal with such an incompetent group of people. For starters on moving day our property was not cleaned or inspected prior to the scheduled move in time. It took several days for them to get our apartment cleaned and then several weeks and lots of emails to get critical items in the apartment fixed. In the winter when we discovered our heating system wasn't functioning properly they neglected to make it a high priority to fix. We were displaced from our apartment for several days due to no heat without any concern from the management company. Also, we weren't reimbursed for the oil wasted during the time the heating system wasn't functioning properly. On top of being unresponsive to emails, when replies are received questions are left unanswered constantly. In the short, this company is incompetent, unresponsive, and does not care for the tenants or give them the respect they deserve. AVOID AVOID AVOID!!!! read more

I had heard of BSA from previously living in the South End and also seeing their vans. I knew they did property management, but also specialized in quick, affordable renovations for kitchens and baths. I met with Dave O'Malley and got a quote for a total gut of a small master bathroom and had a good feeling. I didn't get references... normally a huge mistake, but in this case, I went with my gut and was glad I did. As promised, the same two guys came every morning (including Saturday) and worked hard. I'm picky and even I was pleased/surprised by their attention to detail and skill level. I had a lot of requests and each one was "no problem". Even when there were plumbing issues (due to my messed up pipes) they made it right and did not charge a fortune to correct it. They brought in plumbing experts and an electrician (all great) and fixed whatever needed to be fixed. Overall, I was extremely pleased with their speed, reliability, quality of work, attention to detail and integrity. The final result exceeded my expectations. I would definitely recommend BSA and will be using them again. I now can't wait to do my half bath. read more

So bad, so rude, and do not care about their tenants at all. Avoid at all costs! They don't follow the law. Our apartment was less than 40 degrees for THREE days. That's completely illegal in Boston, and despite calling over a dozen times we didn't even get a call back from the company. Horrible....will never rent from them again. Take everyone's advice; do not give these people your business. read more