this is a response to Shauna…read more I'm Steve, I had given you the quote for the fireplaces well before we even spoke about me coming out to your lake lot. we spoke on the phone three of four times in the span of a week. I even asked for pictures before hand so that I could give you information on what could or couldn't be done to try and save a trip out there. When you asked for me to come out to your lake lot (an hour and a half away, one way, so a three hour total trip) thats when I said that I would need money to cover my gas and time, on my day off no less. I advised you well before booking the site check and you even cancelled it once. you were never forced to book the site check. Once out there I had measured everything up for the wood fireplace as we discussed and planned beforehand, once I told you and your husband where it would stick out (3-4 ft into the room due to your roofline) you swapped over to gas, I measured everything up as well for the gas fireplace but there was no real way to get gas to the location you wanted so you then asked for electric fireplaces. I measured up for that and you had asked if we do all the finishing work and tiling etc, which we don't, so I advised that if you wanted a contractor to do that that I could give you the name of someone who could. I also mentioned that he could install the electric. while he would be doing that work as it would save you money on trip charges etc. so after three hours of driving and an hr of being there, I don't think $200.00 is unfair for 4 hrs of time and expertise. I get that you are upset that you paid $200.00 for a result that you didn't want, but my duty is to give my clients honest and proper information. The crazy story that you post as a way to get back at me is quite petty if you ask me but you do what you need to do. To everyone who reads this, once you meet me and talk with me you will know the type of person I am and the service that I give to all my clients. Thank you all and god bless.

Very disappointed with sales/service provided. I did not think this would be an issue as I had my…read morefurnace replaced by Weiss Johnson who I can't say enough good things about. The web page does say "formerly Fireplaces by Weiss-Johnson" which they probably shouldn't use. Had picked out a FireTable for which I was told had a two week delivery time. They booked a site visit for the gas lines with an installation date the following day. At the site visit it was discovered the job was much more involved and required lines that they would have to order in so install date set for two weeks later. Two days before that I'm told the parts were not available and we need to push the date another two weeks. I asked when the fire table was coming in as I had provided a 50% deposit. They checked and it would not be available for another 6 weeks. I cancelled the order and was refunded. Communication and organization are key to a job well done and I feel both were lacking in this situation.

First of all, Derek was amazing to talk to. he was knowledgeable about all topics and questions i…read morehad. He quickly installed my fireplace and was able to still keep great quality. it has been a few months since he installed it and the fireplace has held up very well! No complaints!

I recently had Derek come to service my gas fireplace. He was very efficient and informative. He…read moredid not attempt to upsell but rather told me how to properly maintain my older fireplace. The total experience was five star. I am pleased I found him and would recommend his business in a second.

I found the Fireplace Gallery offered amazing, knowledgable customer service and has a huge…read moreselection of fireplaces and accessories to choose from. They really took the time to understand what I needed and explain the different options available within my budget. I would definitely recommend them.

Monday November 24 2014 I went into Fireplace Gallery to look for a new wood stove. When I walked…read morein the door I was greeted by smiling faces by two young ladies working at the front desk. They asked what I was looking for and if I had any questions. I replied saying that I wanted to look around and I would ask if I needed assistance. They both smiled and said let us know! Also that they had hot coffee, tea or water if I would like. As I walked around there store I was filled with joy and knew that I was in the right store to purchase. Finally I noticed a wood stove that caught my eye and I asked a young lady named Amanda for some help. She was so amazing! I was blown away with her knowledge and professionalism. We sat down and she was able to provide me with all of the information that I needed. I was extremely impressed. She gave me a price and with no hesitation I said LOAD ME UP!!!! The following day Nov 25 I started installing my new wood stove and had some questions. I called Fireplace Gallery and asked to speak with Amanda hoping she would know the answers to my questions. Well she DID!! She was able to walk me through my entire install. She was amazing. I am extremely impressed with my whole experience. I will always recommend Fireplace Gallery!

Had Darcy come in to replace a part in our fireplace, he did a full service repair job even…read morerepainted the box. The fireplace never looked so good. Excellent job highly recommend. Roy

From the owner: Ace Comfort Services is a mobile fireplace maintenance and repair company specializing in…read moremaintaining, repairing, and restoring gas fireplaces. We serve the Edmonton and surrounding area, including St. Albert, Fort Saskatchewan, Morinville, Sherwood Park, Spruce Grove, Stony Plain, Leduc, Beaumont, and many more.

Our heat pump wasn't functioning, and because of the reviews on YELP we asked them to send out a…read moreservice technician. The communication beforehand was excellent. The technician arrived on time, was courteous, professional and seemed to be competent. After about 30-45 minutes he told us that we needed to replace the heat pump and that it could not be repaired. We paid the service fee of about $200 and asked that they send out someone who could give us a estimate to replace the heat pump. 2 days later another technician came out, and gave us an estimate. Again, he was on time, courteous, professional and friendly. I mentioned the need to replace the heat pump to a friend who lives in our building. He mentioned another company and so we called them to get an estimate on replace the heat pump. They came out, and looked at it, asked some questions, did some maintenance and the heat pump is working! No replacement needed! Getting this 2nd opinion saved us literally thousands of $. We are so grateful for the other company and will probably not call Acclaimed! again for a repair - since either their technicians are not competent, or they tried to sell us something we didn't need. After I posted this review, the owner of the company apologized for the misdiagnosis and offered to refund the initial service fee. He was very polite, listening and we had a good conversation. He handled this with grace and so much better than other owners. I'll raise my rating to a 2 from a 1 because of this call. It was appreciated.

We have a combined furnace central air conditioning unit that, at the beginning of summer, didn't…read moreseem to be putting out the volume of air that it did when new. I tried all the things I could do myself such as cleaning off the filter screen and cleaniing the condenser unit from stray grass clippings. When nothing worked, I turned to yelp to find a well-rated company. I tried several but Acclaimed were the only ones to answer the telephone or e-mail. The technician was personable and arranged for a technician to come next day. I'm accustomed to repairpersons arriving at the end of the time window but Ed arrived right in the middle. In less than two hours he found our problem - a failed electrolytic capacitor. Great to have working air con on these hot July days. I might have given Acclaimed the full 5 stars but I thought they were slightly pricy. On the other hand they did respond quickly to solve our problem. Maybe sometimes you do get what you pay for.

We've dealt with Gemco for 25 years and we've always had good service and advice. Very…read moreprofessional, knowledgeable staff. The store is very nice with lots of variety.

Seemed like a really well-put-together business and a nice place to shop for fireplaces and…read moreaccessories. I was greeted professionally by the first staff member, but, that was short lived as I quickly learned Management is emotionally unstable and flat-out untrustworthy. This place is essentially running itself like a Dealership from the 90's. So simply put, I won't be shopping here. I urge anyone else who reads this to avoid this place as well. BE AWARE that most of their over priced accessories/fireplaces are easily available on AMAZON or at COSTCO for much less. I do not understand how a business like this could actively light cash on fire. Wonder why I had to make this yelp page for them... PERHAPS they're hiding something...

I made an appointment on Tuesday for Friday of the same week. 15 minutes after the appointment time…read moreI called to see if there had been a delay. There had been a mix up somewhere along the way and they didn't have my appointment at all. The gentleman I spoke with was very apologetic and asked if it would work for someone to come in 2 hours from then. The two men arrived a couple moments before the new scheduled time and introduced themselves. They took a look at my fireplace and immediately let me know that it is not safe to use it. He explained what the problems are and suggested what I could do going forward. He did not charge me for their time and thanked me for calling them. I don't anticipate need for any further service but would be happy to use them again if the need arose!

If I could give a negative star rating I would…read more We hired Hugh the owner of Capital Chimney Service at the beginning of May to fix the flashing around our chimney as it was leaking. Hugh was the one that did the work. He seemed very knowledgeable, advised me a lifetime warranty on the cap and warranty on the flashing until we get the shingles replaced as he cannot guarantee what the next person does, made sense to me. And the price was too good to be true. I should have known then. He fixed the cap of my chimney first. He had to do it 3 times as it kept cracking. I put it off as his young helper did not mix the concrete right, or it rained the night he poured it. Then it was time to do the flashing. In the quote I have he put down that he will replace all the rotten wood, seal around the chimney 3 feet, install new shingles for the ones he took out and fix the flashing. He did not replace the rotten wood. I was told that it is not bad and could just be left as is. I'm not a roofer/expert so I took his word. Around mid-May he was done. Not even a week later the roof is still leaking, this time there is also a new area that it is leaking from, still within the area that he did all the work. Capital Chimney Service came back to look at it and said it was condensation and to call him when we tear out the ceiling so he can see from the inside what is going on. At this point he said to me "don't worry whatever it is I will fix it." Because of the new leak we had to tear out the walls as water was running down the wall and was wet enough to push your finger through it. We tore out the ceiling and walls, still leaking, not condensation. He came by again and told my husband that he does not believe it is leaking. My husband went on the roof with the garden hose and the roof started to leak. I cannot remember how many times we had Capital Chimney Service back at our place, but I know he only came once to try and fix it. He glued down some shingles and did nothing else. Roof still leaking. At this point I have had enough and got some quotes to get my roof fixed. He got very upset when we told Hugh we had 2 journeymen roofers look at our roof and advise us that the work was not done correctly. I have a very detailed report from one company with pictures that shows me what is wrong. The wrong materials were used and the installation was also done incorrectly. The way Capital Chimney Service instilled the flashing is actually making the water run under the shingles and into the house. We told Capital Chimney Service about it and he said that the roofers are wrong and he did the job right. We had enough of this and on July 20, 2020 the last time Hugh was at our house to "assess" the problem, my husband said that we would like the money back for the flashing job as it will cost us twice as much to get fixed correctly and he can keep the money for the cap. Capital Chimney Service told us that our warranty is now VOID and that he never wants to see us again. Capital Chimney Service has refused to give us our money back, he deleted a post my husband made on Capital Chimney Service facebook account, he has blocked our number and blocked us on facebook and is not returning our texts. We asked him for his company insurance information and he refused to give it to us. I am not asking for the extra money we have had to put in for glue, roof vents that we bought, the tearing out of the walls and insulation that will have to be put back. I do not recommend Capital Chimney Service as they are very unprofessional, is not knowledgeable and does not stand behind their work. And my roof still leaks until the experts come to fix it.

We should have just kept on looking rather than hiring this company. They have acknowledged that…read moresomething went wrong when their service technician attended our home to service our gas fireplace. However they have taken the stance that they hold no responsibility for the damage that resulted. Deny deny deny, and hollow avenues of blame is all we feel we have received from this company in response to our multiple attempts to address our concerns. We have no doubt they will address this review with more denials and customer blaming. Unfortunately going through legal channels will be incredibly time consuming, expensive, aggravating and stressful, so as much as it pains us, we've decided to cut our losses. If we could go back in time, we would have just kept looking and skipped all this... it has been an expensive nightmare.

My wife and I are building a home and Select Fireplaces has been our favourite vendor to work with…read more They provide excellent customer service and have a wide selection of fireplaces to choose from. When an issue arose with our builder at install, Jim and Ardis went above and beyond to help us resolve it. They are friendly, knowledgeable and a pleasure to work with. I could not speak more highly of a company.