Great experience with the furnace maintenance! The technician Kang was knowledgeable, and very…read morepatient in answering my questions. The service was thorough and efficient, and everything was left clean and tidy afterward. It's reassuring to know my furnace is in good shape for the season. Would definitely use their service again.

For the past five years, ever since I installed Amazon Alexa in most of the rooms of our home, I…read morehave wanted to attach a smart thermostat as part of our smart home set-up. We have our lights, various appliances, and other smart home devices already hooked up to Alexa, but I could NEVER get a smart thermostat installed and working properly. I was unsuccessful at installing one myself, my old heating & cooling guys couldn't get one working, and an electrician we hired couldn't get one working. I was told that something was wrong with the configuration in our furnace's wiring, or alternatively, the smart thermostat we purchased was a lemon. I had to settle for running up and down the stairs, flicking the heat controller back and forth between "heat" and "cool" manually, depending on whether I needed the furnace or the central air conditioning. With the constant wild swings in Edmonton's temperature all throughout the Spring, it was a major pain to keep resetting the thermostat manually when the rest of our smart home was so automated. Recently, when our old thermostat started wearing out and malfunctioning, I thought I'd give the installation of a smart thermostat another shot. I carefully researched the reviews, and saw that Trust Home Comfort came highly recommended. They seemed to have a lot of experience in upgrading old-style thermostats to electronic smart home systems. I'm happy to report that I was not disappointed! My first discussions with Van were great. He understood exactly what we wanted, he sympathised at my frustrations with our previous attempts to convert to a smart thermostat, and he assured me that Trust Home Comfort could solve the problem. He promised to send his best, most experienced installer (Kang). I got an appointment immediately for two days from the day of booking, which was enough time to get the thermostat brand and model he suggested (ecobee), after I asked him for his recommendation. Amazon supplied the thermostat through next-day delivery through ecobee's Amazon store, and the installer showed up the very next day after, on-time-to-the-minute of the booking we made, to install the device. (I should also mention that Trust Home Comfort has a sophisticated computerised appointment booking and billing system, so reminders are sent out via email in a timely way before the appointment, and billing is detailed and easy-to-pay online). To make a long story short, Kang was able to immediately identify the simple wiring problem that hexed us all these years, preventing us from installing a smart thermostat sooner. At one stage years ago, our humidistat control was moved to the furnace room by our old heating and cooling guy, and the wiring of the old humidistat left behind from the old location was confused with one of the power wires needed to power-up a smart thermostat. The correct wire was quickly relocated by Trust Home Comfort's technician, and the smart thermostat was up and running in no time! The old manual thermostat worked because it didn't need external power, but when previous heating companies and electricians tried to hook up a smart thermostat to the (dead) "power wire", it naturally couldn't power-up because the old humidistat wire, although the same colour as the correct external power wire, wasn't powered. Trust Home Comfort figured out what the problem was, and fixed the problem immediately. Their experience and ability to troubleshoot problems quickly proved they were a sound choice to install our new smart thermostat. The billing was detailed, fast and very reasonable. They did exactly what they promised to do, and today the smart thermostat is working EXACTLY as it should. Their technician was experienced, and set everything up exactly as we wanted. What more could I have ask for? I can't recommend Trust Home Comfort enough! Needless to say, they are our new, permanent service provider when it comes to any home heating or cooling solutions.

This review is not written out of frustration, but to help other homeowners understand the…read moreimportance of confirming inspections and reviewing venting whenever gas appliances are installed or modified. The City has advised us to file a formal consumer complaint regarding the unsafe and non-compliant conditions Always Plumbing left at our property. We don't expect perfection - we understand that mistakes can happen, and when they're minor, they're completely understandable. As tradespeople ourselves, we know how complex projects can be and remain willing to work collaboratively with others in the industry. However, when major mistakes occur that compromise safety, accountability and full resolution at the company's expense is the only fair and appropriate outcome. In October 2024, my husband and I hired Always Plumbing & Heating in Edmonton to install a garage heater. During the estimate, my husband explained to them that a previous home inspection had flagged a gas leak in the system. Regardless, the estimator stated the price would be lower than usual because the existing venting and piping could be reused. In September 2025, while reviewing the installation, I discovered that the reused B-vent in the garage attic was severely corroded, joined with duct tape, and not properly sealed at the roof flashing. The installation also lacked high-altitude derating, and the appliance connection was damaged due to the use of over-length screws compromising the gas-tight seal. I reported these findings to Always Plumbing on September 16, 2025. After several emails, the company confirmed it had pulled the permit for the job, which was still open and required inspection. This was the first time we were informed that homeowners were responsible for booking the inspection with the City. To resolve the matter fairly, I proposed that we cover the cost of new materials while Always Plumbing provided the labour at no charge, since the permit was already active and no additional cost to them would be incurred. Operations Manager Rob Shaw declined, initially offering a free furnace inspection instead. When I refused, he said he would "work out a great discount." and make sure "the best" guys would complete the remaining work. The estimate provided was $1,000 (including a $150 discount). For comparison, Weiss Johnson Mechanical gave us a verbal estimate of $1,000, which included the cost of pulling a new permit. This confirmed that Always Plumbing's "discount" offer was equivalent to the regular market rate. Following this, I contacted the City of Edmonton and requested a formal inspection under Always Plumbing's existing permit. The inspection failed, citing the following deficiencies (see attached report): - Rusted and disconnected B-vent requiring full replacement. - Damage to vent connection from screws. - Appliance not derated for altitude. The City inspector noted that these deficiencies should have been identified and corrected by the contractor at the time of installation. After receiving the inspection report, we requested that Always Plumbing correct the work at no cost, given that the issues were present and visible from the start. Instead, an employee emailed us accusing us of being "rude" and "trying to get something for free." Considering the verified safety deficiencies and the company's stated commitment to customer trust and workmanship, this response was disappointing. The General Manager, Lindsay Tait, responded professionally, and we had hoped to work with her toward a resolution; however, as of mid-October 2025, we have not received any written path forward or resolution.

I had a heat pump installed. Consultation was bad and obviously just want to get my business. They…read morealso tried shifting blame to the customer. Didn't take building code into account and they never let me know until after they were installing it. Installation was decent enough.

Had a rush job at my condo as the buyer wasn't informed of building code and wanted a plumber sign…read moreoff. It's an hour one way or another, so had her replace toilet shutoffs with quarter turn ball valves and a slow filling valve. She'd had the worst day imaginable and was still a delight to chat with. Repairs done quickly, with quality parts and minimal mess & cleanup. Buyer was satisfied with the certification as to meeting code.. Rates are great and I'd be happy to hire again should the need arise.

We had a good experience with this business when we renovated a master bedroom shower. She did all…read morethe preliminary work and then finished it up when all the tiling was done. We called with a few questions and she communicated well. Carissa made another trip to our home in her busy schedule to make sure our hot water was working. Shows up on time, works methodically and can trouble shoot when needed. Prices are reasonable. We wouldn't hesitate to hire her again.

Our heat pump wasn't functioning, and because of the reviews on YELP we asked them to send out a…read moreservice technician. The communication beforehand was excellent. The technician arrived on time, was courteous, professional and seemed to be competent. After about 30-45 minutes he told us that we needed to replace the heat pump and that it could not be repaired. We paid the service fee of about $200 and asked that they send out someone who could give us a estimate to replace the heat pump. 2 days later another technician came out, and gave us an estimate. Again, he was on time, courteous, professional and friendly. I mentioned the need to replace the heat pump to a friend who lives in our building. He mentioned another company and so we called them to get an estimate on replace the heat pump. They came out, and looked at it, asked some questions, did some maintenance and the heat pump is working! No replacement needed! Getting this 2nd opinion saved us literally thousands of $. We are so grateful for the other company and will probably not call Acclaimed! again for a repair - since either their technicians are not competent, or they tried to sell us something we didn't need. After I posted this review, the owner of the company apologized for the misdiagnosis and offered to refund the initial service fee. He was very polite, listening and we had a good conversation. He handled this with grace and so much better than other owners. I'll raise my rating to a 2 from a 1 because of this call. It was appreciated.

We have a combined furnace central air conditioning unit that, at the beginning of summer, didn't…read moreseem to be putting out the volume of air that it did when new. I tried all the things I could do myself such as cleaning off the filter screen and cleaniing the condenser unit from stray grass clippings. When nothing worked, I turned to yelp to find a well-rated company. I tried several but Acclaimed were the only ones to answer the telephone or e-mail. The technician was personable and arranged for a technician to come next day. I'm accustomed to repairpersons arriving at the end of the time window but Ed arrived right in the middle. In less than two hours he found our problem - a failed electrolytic capacitor. Great to have working air con on these hot July days. I might have given Acclaimed the full 5 stars but I thought they were slightly pricy. On the other hand they did respond quickly to solve our problem. Maybe sometimes you do get what you pay for.

Vince came by today to fix a problem with a sink. He did an excellent job and gave some advice. I…read moredo not give five stars to very many companies but this is well deserved. His friendly attitude was great to be around.

Had a water leak due to poly b. Service was very good , service was provided on a holidayread more

Our sump pump destroyed itself spectacularly for no discernable reason. Bits of it were in the sump…read morewater and water had encroached into the carpet of one room. While my husband used the wet vac to haul out gallons of sump water and pour them into the toilet, I navigated the AI reception and got a call back from a real person who said a plumber would be there in half an hour. Francisco arrived on schedule and used a pump to drain many gallons out of the sump well, and let us know it hadn't been a backup but a failure of unknown cause. He replaced the sump punp and added an alarm, which we should have done before but forgot to after the last service. He was pleasant and reassuring and cleaned up after himself meticulously. We got to work cleaning up the water encroachment. The bill was about what we expected for an emergency service with an install included and I think the alarm was added without charge. These things happen and no one likes them, but this went about as smoothly as any emergency home relair we've encountered this far in twenty five years at this location.

Our tenants complained of slow drains and dishwasher. They…read morecalled Mr. Rooter. This company would not work on the house without the owners approval. We received several calls to approve and finally a technician was sent. This worker was not a journeyman plumber. They are "drainage experts". He called with a quote of $2000 on top of the $200 service call. We asked for him to only clean 3 P-traps and remove the standing water in the dishwasher. We told him to leave after that. He did provide pictures via text. We managed to tell the tenants how to flush the drains. Everything is working now. The quote was inflated and unnecessary.

I needed a shutoff value for the indoor water line. From the…read moremoment I walked into Riteway Plumbing, the staff treated me (a senior female), with respect. They helped me understand what was required, how long the work would take, and gave a very accurate estimate of the final costs. The plumber, Marty, is female. Her personality and work is exceptional. She explained what she changed, and showed how to work the new shutoff lever. She also gave me tips on maintenance, without once making me inept. And no butt crack (which was a major improvement over the previous plumber from a different, larger company)! I recommend Riteway 100% - especially Marty.

You can go to the big box store to buy your cheap stuff from you know where that will breakdown…read morequickly. Go ahead. Or you can go to Riteway for expert advice, top notch service and a spectacular product line with accompanying replacement materials. I am a 15 year appreciative customer. They can tell what cartridge you need before you get it out of your pocket. Genius.

There's not enough stars to recommend this company. Due installation issues with Otto Plumbing and…read moreHeating who would not even sit down with me to come to a solution, Cory and his staff took phone calls and home visit with no charge to answer my questions and resolve the installation problem. They are very helpful and concerned about their customers. I was always treated respectfully. They did a wonderful job reinstalling the pipes for the furnace. I now have no noise and can sleep at night. When they took the pipes out there was water in them. Will be referring them to everyone.

True North Heating and Cooling has been a gem to work with. Initially what started the summer…read morebefore, with a call about a noisy neighbour's a/c and what could be done to help dampen the sound, continued that positive experience into a great one to follow. Who wants to be without heat in the winters that we seem to have here, but kerplunk it did, the 'ol 21 year old Frigidaire furnace cracked its heat exchanger. With -30°C weather in the forecast, this was not ideal timing, but when is it ever? Anyway, Chris showed up as soon as he was able to look at what we needed to do for getting heat in the house again. The calculation was a little different than I expected, now they just look at the number and size of windows in the house rather than the size of the house. We also looked together at other issues that we were having like not enough heat pumping into the upstairs and downstairs and how the airflow could be improved. They gave us some time to think about our options and what we were going to do for the install... but they also didn't make us wait on their end. The pencilled in an install date for us so that we wouldn't have to wait. That was so appreciative. They dropped off some smaller space heaters and some larger ones that plugged into the 220V outlets. The rental ended up being free with the install. (But do watch your usage as they're going to chew into your electricity bill... if you have a gas fireplace, best to use that.) So install date came. We chose the Lennox Merit ML296, it is a two-stage rather than a variable stage, but still better than what we had. The furnace could not be vented out of the chimney anymore with the hot water tank, as per the new regulations, and now is vented out the side of the house. So be sure you keep that in mind as there's going to have to be some new pipes and drilling involved. They helped pick the best path for the new intakes and exhaust. One thing that was good was there was no more need for the combustion air intake of the house, so that huge source of cold air into our utility room was going away! They cut and blocked it off. Demolition happened in the morning. The two installers arrived on time. Note for anyone, if you can give them your garage as a staging area that will make things way easier for them. When they pulled out the old furnace it was very clear that the heat exchanger had a nice big hole with another one or two more on the way. Ugh. (See picture.) The new Lennox is a bit smaller than the old one, but they were still able to use the existing ducting by installing an extension. They repositioned the furnace and new filter system (we went for the Merv16 filtration system to take care of dust allergies) to point in a more accessible manor than the old one. In addition to the installation of the furnace I was surprised that they also went and improved the drainage system of my humidifier and the furnace with proper PVC piping rather than the hokey flexible tube it replaced. Way more professional! They carefully went onto the roof and dropped down a new inset in the chimney to allow the water heater to still vent properly and soon after, that afternoon, the new thermostat was installed. All of this was done with proper social distancing and precautions, yet at the same time were available for any of my constant questions or inquiries during the install. Part of the installation included a new thermostat to properly drive the new furnace. We requested an upgrade to the Honeywell T6 Pro Smart Thermostat WIFI (TH6220WF2006/U) and we couldn't be happier! We can now turn up and down the heat when we are away from the house or still in bed with the app or with Siri. With Apple HomeKit, we can set scenes to control it and our other devices. We like the touch display screen a lot better than the normal T6 Pro. It can even send you an alert if your house is too cold or hot. I recommend it. The next day involved opening up the return air on our main floor to allow for better circulation and the addition of a proper one into the basement. New ducting was put in and installed in a location that wouldn't impede the positioning of furniture. The downstairs is still cool, but it isn't freezing like it was before. One thing about the install I did have concerns about was the exhaust outlet, it was positioned at the level of our backyard access path on the side of the house and my boys bumping into it. It also was near where the window opened. I sent them some pictures about it a few weeks later and they happily agreed to put an extension on the pipe to raise it above both issue sources and insulated it from freezing. No charge for the adjustment! In all this was something that I didn't want to have to do... the roof was the one planned. But obviously it was something that we had to do and it was obvious we had to do it with True North Heating and Cooling. I wouldn't have done it any other way! Thank you Chris, Carmal and the rest of your wonderful gang!

The drain pipe from our kitchen sink to the main drain recently sprung a leak, and we were unable…read moreto find the source of the leak and fix it ourselves. I sent messages to a couple of plumbing outfits, but they didn't even respond. After a week of using buckets to capture the water leaking and dripping down into the basement, I gave up waiting for the first two outfits to respond and sent more messages to about 8 more plumbing outfits ... but again, most of them didn't even respond. I got 3 responses, 2 of which demanded ridiculously excessive deposits of $ 325 and $ 500 respectively. Max Plumbing and Heating was the only one who was quick to respond interactively through the Yelp messaging system, answered questions, was flexible, gave a ballpark estimate, and only demanded a reasonable deposit of $ 99. Max showed up when we asked him to, quickly found the reason for the leak, and replaced the worn-through pipe within a few hours, for a flat rate of $ 500, which was very reasonable for a 2-person crew for about 3 hours. He offered to clean out part of an attached pipe that was full of gunk but wasn't leaking for an extra $ 50, which was good and reasonable, so we agreed. Max was very knowledgeable and friendly, and even pointed out and explained some things about our kitchen drainage system that were problematic, without being asked, and didn't push or even suggest that we call him back to address those issues. Work was completed competently and efficiently. Quality of work was excellent. Value was very good. I would definitely recommend Max Plumbing and Heating!

rude on the phone, seems like he doesnt even run the business and isn't interested in talking.read more