Great little hardware store. Every SINGLE time I come in I tell them what I need and they ALWAYS…read morehave it! The guys are always friendly and helpful.

There are just not enough local hardware stores anymore and I plan to shop here and do my part to…read moremake sure they thrive! They are a Stahl dealer and when my husband wanted a leaf blower and a weed eater for his birthday (insert joke about how old we are here) this was the top of my list to shop at! The entire staff knows so much more than some hourly employee at a big box retailer shop! They not only took their time and showed him how to use it and ways to keep it running longer- they made us feel good about the purchase. I was so happy wandering the isles and seeing so many useful tools and items for our home projects we bought some paint for our doors too! I really love this place and I could happily spend hours wandering the isles of this store looking at the wall of springs (yes! It's so cool!) and looking at all the amazing parts that are unique to this store! Check them out if you need anything because not only will you find more options than the big box store- you will also get sound advice on how to manage your project and support an AMAZING local business!

Local store did not have communication in sync with online ordering center. Local employee Josh…read moretold me that delivery dates are chosen arbitrarily by online ordering center. They had moved delivery date out by a week the day before it was supposed to be delivered, so I cancelled it. Josh at the store was combative but agreed to cancel the order when I told him I relied on the info that was provided online. The charge immediately went thru on my card after I spoke to him. So he charged my card rather than letting pending charges fall off as he had agreed to.

This new neighborhood hardware store recently had its grand opening in the former Brewers True…read moreValue location on Jungermann Road. We were all sad to see True Value lose its lease, but I guess business is business. This new hardware store is very similar in that it has a good variety of basic items that you need for your home close by without having to drive to a big box store. As a result, the prices here are a tad higher than you would pay in a big box store, but you do pay for convenience. I have visited the store twice and both times was greeted by a super helpful employee named Kevin who should receive employee of the month for his great customer service and friendly attitude. Today a cashier named Landon B., waited on me and he could learn a lot from Kevin. This store has a really nice variety of bird feeders that surprised me. I'll be back to buy more of then.

Great local hardware store. Workers there are always friendly and helpful. Nice to have a store…read morenearby you can depend on.

They changed their the store hour but did not have the insight to update their webpage. They were…read morethe best when they were in St. Charles years ago but now they seem to be the autozone of hardware store. Not worth the drive may as well go to the big boxes.

Great local hardware store with a variety of options to take care of the customers needs. Large…read moreparking lot out front. Easy accessibility without stairs. Great hometown feel. They have everything from painting to hardware items, to Christmas decorations and gardening. It's a better version of any hardware store I have been inside of in my opinion. The staff is super helpful and friendly. The prices are on point for items needed. I really love that they have popcorn that you can purchase so the facility smells wonderful while you shop. Cannot say enough good about this location. Highly recommend to stop in for all your home repair needs.

Hubby likes to run in here all the time for home and outdoor supplies. He has always raved about…read morethe excellent selection they have in such a small space. I've been a few times and also found what I needed. Their space is small so aisles are narrow and there is A LOT of stuff everywhere. That said I found it easy enough to find everything I needed. Prices are very reasonable. I liked that they have natural dog treats, they carry all of our favorite locally produced seasoning - Blues Hog, and the bbq/grilling section is diverse. The employees were friendly and helpful as well. They seemed to truly care that the customer found what they need and are taken care of.

I needed a piece of single strength glass cut for a picture frame. I talked to a very polite person…read moreon the phone and was able to give him the dimensions of what I needed. In about an hour, it was waiting for me at the checkout desk and I didn't even have to pay until I picked it up. Everyone in the store was polite also.

Management change has definitely affected the quality of this store. I went in to get paint and no…read moreone in the store knew how to mix it. On another occasion went to get a cup engraved. They said nobody knew how to use the machine, they are often quite snarky. I heard a man ask about when popcorn machine was going to be fixed after being told it was broken. She told they were tired of cleaning it up so they weren't gonna fix it and she's tired of being asked.

It's nice to shop at a hardware store that is not a big box store (not that the orange one and the…read moreblue one don't have their place, they do)... the staff at Rick's Ace Hardware are able to answer every question I have, as they know where everything is, and they know what to do... Randy has been especially helpful to me in planning and maintaining our lawn this year... answering questions in person and on the phone. They are VERY dog friendly, and give attention each visit, and offer dog biscuits, too. The selection of items is great. Recent valuable purchases include: - Scotts 4-step program - screen material for fixing windows - Rejuvenate floor cleaning set - Thompson's water seal for the patio - 3M claw hooks for hanging paintings / photos / frames much more easily than with a hammer - 3-in-1 household oil - cleaning products Thank you to the entire Rick's team... see you soon!

Ran out of propane today, went to Ricks Ace Hardware in Ellisville. Jack greeted me at the door, he…read morehelped me find a few things then I got my propane refill and he carried it to my car. I didn't even have to ask. You don't get that everyday.

Great store and friendly managers. They are always up in the front helping staff…read more The garden area is large but I learned what's provider is by a vendor so the staff is unfamiliar with the plants, trees etc. the vendors are usually there early in the morning so if you see them then ask questions. I've done this and it's super helpful. Still a great large store with lots to offer!

There was only one register open and the employee was handling a complicated border…read more I saw literally two people just standing there staring at me as I was waiting. I had an item with no barcode wich is why I waited in line. So instead of them taking initiative I chose to go to self check and push request for help and got it done that way. I shouldn't have to take those steps to get help.

Home town favorite. Great big parking lot out front with lumber, grill pits, and more drawing you…read moreinto shop here. When we entered we were greeted kindly, we walked around and were happy to find they sold Dive Bomb apparel along with other Dive Bomb coolers, bags and more. The bird seed we were after was super expensive compared to Menards but the charcoal my husband was after was on point for under $22.00. It's a give and take at stores like these. Prices vary and items change out over th season. Love this is close by for some staples we might need in a pinch.

I am from a small town in central Missouri. Hackmann Lumber gives me that small town feeling -…read morecaring, honest and hard working. I was recently at Lowe's - I needed 4 sheets of 1/2" plywood. I needed them cut at 24" x 96" by their saw was broken. The lumber guy at Lowe's referred me to Hackmann. He said their saw was working and I'd save a little money! Well - now I am endeared to Lowe's and Hackmann. I recommend Hackmann without reservation.

I've tried with this store multiple times and they always always mess up…read more I ordered a dishwasher and they told me it came with the panel. Surprise it didn't. I had to fight for a partial refund. They wanted me to pay them to make a panel when I proved the associate said several times that it came with the panel. Finally got that fixed then I set up the install. The person had my correct address but used my old address for the install. I called after they never showed up and was told the contract was void since the addresses were different. Called the store bawling to the manager because I just had a baby and this is beyond stressful assured me he'd fix it and I'd get a call asap from the installation manager / team to get a new date as soon as possible. Never received a call. I called 3 days later no one is answering the phone after multiple hours I finally get someone and ask for a manager I just keep getting put on hold. Installation team said the new address is invalid and they've been trying to reach the store and no success. The staff is so unprofessional and continues to make mistakes but yet zero accountability.

Horrible customer service. I am so disappointed. Waited at curbside for my pick up order, checked…read morein that I was there and no one ever came out or called me about why they didn't show up. Had to call and call for them to tell me they couldn't bring my order out and I needed to come inside.

I came in to do an exchange. I waited in customer service for about 5 minutes…read more Vicki was the employee that helped me and was so very kind. I told her we waited longer then expected for our delivery and she went above and beyond by also refunding our shipping costs. Vicki and I had a lovely conversation while doing the exchange. Vicki took her time and didn't rush me at all even when I had questions and she had a line of customers. Vicki made sure she answered everything before saying goodbye and calling up the next customer.

Ordered a new patio door to get installed and the lock on the handle wouldn't lock. I called and…read morethey told me to buy a broom handle to lock it! Spoke to the manager Kyle, who said everything would be fixed the next day. Now it's 3 days later and no word from anyone. The contractor is no help either. Never doing business with these guys again.