When my dog was suddenly experiencing problems with his knee (limping, not wanting to walk more…read morethan a few steps) I was told it was due to a condition called "Luxating Patella", which would likely require surgery. I was referred by a local vet to Dr. Saundra Hewitt at the West Toronto Veterinary Surgery office. I found Dr. Hewitt to be extremely friendly and showed a very genuine care and concern for my dog. She examined him, asked me all kinds of questions related to his activity level, his eating habits, etc. and then took great care in explaining to me what he was experiencing with his knee. She said that although she could correct his knee with surgery, it wasn't really necessary at this stage, especially given the uncomfortable recovery. It's so refreshing to have a surgeon really consider the dog first, rather than just say, "He needs surgery" just because it CAN be an option. The cost of surgery is always a consideration, of course, and if you aren't prepared for it, can really be an issue for some. Nobody wants to fork over thousands of dollars for something that isn't absolutely necessary, so I was really relieved to hear that my dog would be fine without surgery. In the couple of weeks since my appointment with Dr. Hewitt, my dog has recovered very nicely, from which she suggested was more than likely just a bad sprain. The knee condition was more of an underlying issue that he can live with comfortably for many more years. My dog is now back to his normal self, walking and running around like he used to.

My 6 months old Boston Terrier broke her leg and Dr. Hewitt put a plate in and fixed her up good as…read morenew. My entire experience with Dr. Hewitt and her team was amazing. Have no fear visiting these folks.

in my experience there they are extremely money hungry. my cat was sick they gave medicine a week…read moreafter he was sick the same symptoms came back and instead of allowing me to get more medicine for him they need me to bring him back in for more tests when the first visit cost over 1100 just to get looked at. and the receptionist is on the phone with a smug attitude telling me well its only 150 to bring him in plus anymore tests we need to do. im 40 ive never felt more unhappy with a business in my life. they are a predatory business that takes advantage of the fact people love their animals and they cash in on that fact. would absolutely not recommend them to anyone.

The 2 main veterinarians may be very nice people.. but, our pet was misdiagnosed and received…read moremedication which forced us to put her down. Also, there is a huge communication barrier, as their accents make it very difficult for us to understand fully what they are saying... this is crucial, as we need to understand 100% what they are telling us at all times. Anyhow, we trusted them with our beloved pets, and we are not going back there...:(

our dog had an excellent experience here for surgery to repair her torn cruciate ligament. Dr…read moreHewitt provided excellent information to allow us to decide on the course of treatment and her leg healed quickly.. i really appreciated the pictures of our little girl while she was there, helped reassure us as to how she was doing

This place will just try to take your money. 500 dollars just to do CPR on a 13 year old dog who…read morewas on his last breath. Rude head doctor who had no sympathy or compassion to our situation. Somehow we still ended up being charged 400 for nothing but them to do a cremation and put ashes in a dog park

BELIEVE THE REVIEWS Too many DRS too many rotations of vet…read moretechs assistants etc (not really DRS nothing said was scientific) so many opinions nothing held true but GIVE US MORE $$$ at the end my pet died and it was something they never even checked in the 5 days under their care PLEASE STAY AWAY

I took my sick cat in because she was dangerously dehydrated and although the tiny amount of cheap…read moremedicine they sold me for the price of gold was actually working, she still died of dehydration because Dr. Patel forgot to give her any fluids. He admitted this to me on the phone. The dehydration was the one thing that made her condition an emergency and he just forgot to treat it. He forgot and she died because of it and now they won't even send me the itemized bill they keep promising. This place is a scam.

We called them at 5:30am because our Corso woke up with sudden mobility issues and was crying in…read morepain. They explained that they only have one doctor on staff till 8am so we may have wait a little. We got there at 8:35am and was greeted by the receptionist. This person had ZERO personality or compassion for our fears and concerns and we stood there for 10 minutes filling out their precious forms while our dog sat there crying. These people need some serious lessons on how to communicate and deal with people experiencing the fear and worry of a sick pet. Before we were even brought into a triage room, they made sure to charge us with the ~$255 assessment fee. We were brought into a triage room and told that the technician would be with us shortly. It was ONE HOUR AND FIFTY-FIVE MINUTES before someone finally came to check on us. "Triage" is NOT the right word for whatever that was. The technician was with us for five minutes asking questions and then she said, "The doctor will be with you shortly" and she left the room. Another 25 minutes passed before the technician returned and asked if they can bring our dog into the back so they could do their assessment. STILL NO VET. This is NOT emergency vet service. This is an understaffed walk-in vet clinic. After a 10 minute assessment, our dog was brought back into us and the vet spent 10 minutes explaining what they felt was wrong. She was very clear in the steps they recommended and VERY clear on the costs for each of those recommendations. Evan after agreeing to two prescriptions, she left to type up the summary and write the 'scripts. That was another 35 minute wait, all the while our dog is crying and whimpering in pain. Do you and your precious pet a favor and AVOID THIS PLACE. Zero personality, zero consideration for the animals, zero communication, zero compassion, zero, zero, zero. What a scam. Run. Avoid. Go elsewhere.

Our family was treated with kindness and compassion. Considering they didn't know us, or our pet, I…read morefelt they handled the situation with professionalism and courtesy.

We have been long time customers...however we are deciding to switch. They just want your money…read more They constantly push items on you that are not needed. My one dog is suffering from obsessive paw licking. Allergy meds ($100/month) weren't working so the vet told us if they do not work we will try another round of antibiotics OR do blood work. I want to try another round of antibiotics and change her diet, however they want to see her first to weigh her before they dispense meds. Great...I will bring her then...BUT THEY WANT TO CHARGE $50 FOR THIS! Just to weigh her!!! Since I have to pay an examination fee anyway, I've decided to switch vets to another who knows what they are doing and cares about my animal as a true patient and NOT another person to suck money from. No compassion at all from this place, especially around Christmas.

Stay away PLEASE CHECK EVERY POSSIBLE REVIEW site for this…read moreclinic BEFORE booking any type of service. Our experiences were NOT good

I took my dog in because she had a few lumps...she had a large one on her belly...a few in her…read moreupper chest. The one on her belly had grown and I was hoping to book her in for surgery to have it removed. The vet took her into a room, does an exam on her and tells me this is a very unhealthy dog...he wanted to do x-rays. After that was done, he brings me into a room to show me the pictures...he tells me her heart and liver are very inflammed. He recommended I have needle biopsies done to see what the lumps are...he suspects Cancer...couldn't tell me enough that my dog was very sick. I left her with him to get the biopsies done. After spending $800.00 on biopsies, he calls me to come get her and tells me the results were inconclusive. I brought her home and she was so out of it, she couldn't lift her head. I thought she was going to die..I rushed her to an emergency vet who hooked her up to IV right away..she was EXTREMELY dehydrated. I told him about her X-ray...he said her heart sounds fine...it's not something he would have considered even looking at..he was confused as to why the needle biopsies were even done...especially on her mammary glands considering she had just finished her heat cycle. I took her back to her regular vet...I had moved and it was a bit of a drive...but at this point I was confused. Turns out they were pretty confused too. Her heart and liver were HEALTHY!! She had her tummy lump removed...it biopsied clear of Cancer. This office took me for a few thousand dollars and HURT MY DOG!! MY EMAIL ADDRESS IS JULIEGAMBLE618@GMAIL.COM if you want to reach out and talk to me about what happened. As far as I'm concerned you owe me the money I gave you AND the money for the emergency vet after you almost killed my dog!

Dr. Walia is one of the most compassionate, thoughtful and patient vets we have ever met. During…read morethe past two years he has provided quality care for our very senior Basset Hound Dutchess and our two wiener dogs Frank & Bella. There are no words to express how thankful we are for his help in making our farewell to Dutchess as peaceful & beautiful as possible. From the time he and his colleague Amanda arrived at our home, they were completely professional but genuinely caring. We had expressed our wishes to Dr Walia regarding Dutchess and our hope for her passing peacefully at home. Oct. 22, 2018 Dr Walia came to our home to help us follow through on that promise, his strength and compassion was what got us through such a difficult time. Dr Walia is the "True Essence" of a vet and we highly recommend him and his staff to anyone with a fur baby. God bless you Dr. Walia and thank you once again. Al & Donna Ramelan

I cannot express the gratitude I feel for the care we received when we had to euthanize our…read moreprecious Kitty , Sambo, on June 26/26. The entire staff handled the entire process of decision with enormous empathy. While they offered choices to lengthen our dear cat's life, we assessed the odds and the advice and easily chose euthanasia as the odds for survival of our kitty were grim. I thank Liz and Linda at the front desk and Dr. Meredith Allum for her compassion and handling of our Sambo's peaceful end.

I took my dog in for emergency care as she had been vomitting for days and was not eating. The…read morewait time was reasonable and the initial care from the vet was good BUT it went downhill thereafter. I was called back to feed my dog since staff were afraid of her. Despite having an IV, they were unable to give her calming meds. While she was supposed to stay overnight, I ended up bringing her home as the vet-techs were too afraid to treat her, I had to disconnect the IV myself. The most worrisome is that although they took an x-ray, they missed colonic torsion. Had I not taken her to another ER, she'd be dead. The other ER had no issues treating my dog which required an emergency surgery to save her life. She remained in their care for 2.5 days without issue. BVE prolonged my dog's suffering. Thank you to VEC for saving her!

Heartfelt thanks to the hospital for their compassionate care,…read moreDear Beattie Hospital Team, I want to extend our deepest gratitude for the incredible compassion and kindness you showed during one of the most difficult moments of our lives. When we brought our beloved 14-year-old Chihuahua, Chico to your care we were heartbroken to find out he was in distress and needed to be put to rest. You're gentle and empathetic approach in delivering that news made all the difference. We were already overwhelmed with emotion and when we explained that we couldn't afford the cost of euthanasia we never expected the response we received. Your decision to cover the cost so Chico could pass peacefully and without suffering was an extraordinary act of kindness. We will never forget. Thanks to your generosity Chico's final moments were filled with dignity and love and that means the world to us. From the bottom of our hearts, thank you. Your compassion brought compassion in a time of great sorrow and we are forever grateful. With sincere appreciation, John Lorette and Nathalie Glasgow.

I won't take my fur babies anywhere else! Amazing techs and vets. Very pleasant and knowledgeable.read more

This is my second pet that I have had to take to MOVH and I am honestly so grateful for the love,…read morecare and compassion we have experienced with MOVH. My first dog was really ill and we underwent extensive treatment with him from May-Oct 2023. We literally felt a part of the MOVH family as we were there weekly for his treatment. Yes it was expensive, but my family vet was honestly more expensive, so I have since changed from them. Our Beamer boy was eventually laid to rest but I couldn't be happier with how informed and educated we were throughout his journey. Every follow-up call and check-in and even the cards signed by staff softened the traumatic blow of loosing our boy! We will forever be thankful to Dr Rutland, Dr Brown and the Internal medicine team for everything they did to make a tough situation, a pleasant experience. My second dog unexpectantly suffered from a herniated disk and was in excruciating pain. After seeing our family vet, we rushed her to see the Neurology department at MOVH. They attended to her immediately and hospitalized her over night as she received more tests and underwent an MRI. She has since had surgery and is now at home recovering wonderfully. We are so grateful to Dr Duque and the neurology department for attending to Sadie as quickly as they did and for checking in on us daily! We would choose MOVH again and again because of these experiences and acts of LOVE!

The worst experience that I have ever had. My cat has tremors and we brought him in on an evening…read morethat the tremors got really bad. The neurologist's assistant came to us and kept pressuring us to euthanize our cat on the spot. Mind you, the cat was young, active, playing, there was NO need to put him down. Since then, my cat has started gabapentin (a medication that they didn't even BOTHER took prescribed) and his tremors are essentially eliminated. Not sure if they just wanted the $ but it was WORST experience I have ever had. Every vet I have spoken to since this experience has told us this was terrible advice and the cat is healthy, and even thinking about putting him down would have been silly.