I had a folding buck knife that I had used in the military decades ago. It was lost in a box somewhere. When I found it, it was an awful shape. I sent it back to Buck knives and Post Falls, Idaho. I expected a hefty bill to bring it back to, at least partially, its former glory. The tip of the blade had been chipped off somewhere along the way. It was extremely dull. The brass was tarnished and almost looked like it had some sort of fungus growing on it. I could barely open the knife. The technician did an incredible job! The chip on the tip of the blade was fixed, the blade was sharpened, the brass and the wood were polished and the hinge lubricated Then they packed it extremely securely and sent it back to me. And, the total cost? $6.95! Crazy. I will never buy a knife from another company other than Buck in the future. They were so impressive! read more

Big sale and free sharpening!!!! Thank you Christian & Buck Knives Two weeks ago I brought 4 knives to sharpen they are amazing, yes, I cut myself, you need to be uber careful they do a phenomenal job! At normal price of $5 that is a "steel"! read more

See all

Loud and couldn't hear guide - spoke very quietly. Bought 3 Knives but salesman grabbed 2 wrong boxes - we didn't check them Ugg. Manufacturing was cool to see. read more

Always have had buck knives my entire life and now being able to visit the factory is an absolute blessing. Drove over the other day to check it out and go myself a custom built one for $100. Couldn't be happier! read more

Buck Knives - Custom knife - Outdoor Gear Near Me - Post Falls, Idaho

We went on the tour and it was fantastic! I wish I remembered our tour guide's name, but I do not :(. She was fabulous, and we could tell she loved her job. She was very thorough while on the tour and spent time with us after the tour showing us multiple knives and answering any questions we had. Buck Knives' store is wonderful as well! We will be back to buy some Christmas gifts for family. read more

Friendly helpful staff lots a wonderful knives very good quality thanks they keep my knives sharpened

An amazing factory with a retail store that sells every kind of knife imaginable, from hunting and fishing to kitchen and chef knives. Tours available by reservation. read more

Nice knives, But beware of Chinese junk. Look for the ones made here. Good customer service but a bit slow

Sad to say......... Buck failed........ MISERABLY!!! Our family has been buying buck knives for three generations. Getting a 505 was a right of passage living in the northwest. As a young boy, I chose to put the money towards my horse, instead of getting the knife. When it came time to get one my life had been flipped upside down and I no longer lived in the country. That was 39 years ago... Recently, I returned to the country to see my great grandma before she passed at 97. As a memento, I first ordered two kitchen knives, beautiful elk handles. Arrived with no problems. So, I decided to order another knife.... Conflicted on which knife to get, the classic 110 or the 505, I never got as a young boy...So, I ordered one knife and another a few days later, two separate orders. The first(knife1)was a custom 110 water buffalo handle. It arrived with cracked buffalo and didn't align. Also, it had no finger grooves, like the one I ordered, and sent back. Didn't have the proper blade either. The next one, was chipped and the custom handle was short. As a result, the lazy assembler put grease in the gap as a poor filling attempt. Didn't work. The knife went back...again. I wasn't asking for anything special, just the product they offered. Finally, the last knife was sent to warranty and not the assembler. I had a perfect knife three days later. I love it. I asked warranty about my 505 ordered and wanted to ensure the same issue didn't happen again. She said she couldn't do anything about one in production, which was reasonable. Finally, the 505(knife2)arrived with the custom water buffalo handle crooked and off center causing the inlay to point out and up on one side. The other side, was high on one side low on the other. It was mailed back, with a note written on the original card saying, the assembler needed firing for poor work on multiple occasions. It was the same assembler as my previous custom 110 water buffalo knife. SURPRISE! The knife was sent back. When it returned, the 505 was in worse shape. It was cracked on both sides, chipped on the corner. The water buffalo handle had been shortened and once again grease was put in the gap. Also, the card that I had written on was returned, with a smiley face. I spent a week emailing Buck, no response. Finally, I called and called and called and called getting through to the lady that I had been emailing previously. I explained the situation, AGAIN, and she had to do a few things before I got a return label. I promptly sent the knife back, hoping this one would come back and be a perfect little pocket 505. A week after returning it, I received a call leaving a voicemail message saying they were going to give me a refund. No further information. No apologies. Nothing. WHAT?! I've spent significant time trying to get the knife(knives) I paid you for to be in, like new condition. I've spent significant time writing this, attaching photos and reaching out on multiple platforms. Warranty Order Number: 00884906 Order Number: CKS505 I just want my 505 I never got as a young boy, not a stupid refund!! WARRANTY? Your brand is only as good as your word and ability to produce. This is a key example of why consumer confidence is down. Please honor your warranty and send me my 505 water buffalo. Email me with an explanation of why I had such a horrible experience. Apologize. Best Regards, J. read more

See all

I won't go into the details because I feel as though I already wasted enough time trying to resolve my problem. To be brief, I've been trying to get a replacement for a 112 Ranger with finger grooves since December 2022. The first customer service rep was useless. Then in early April of 2023, I sent Buck a letter and the email thread with my attempts to get the replacement. I was very respectful in my letter and even told them I want to send back the additional 112 Ranger they sent by mistake. I was contacted (by email) on April 4th by a different customer service rep. Her email contained all the typical apologies and excuses and said I would be receiving the replacement knife. That was ten days ago, nothing. I then emailed the customer service rep four days ago asking for an six days ago., nothing. I get a kick out of watching the owner of Buck on YouTube talking about what's new. How about some good old-fashioned customer service. There are too many great alternatives out there to choose from. I wonder if this is a situation where the mighty have fallen. read more

Bought the "Knight" knife via the website, $50.00. When it arrived, I thought the order was hijacked by a 3rd party in China! The quality was...cheap, light in the hand, and the rivets were sharp. Immediately sent it back and emailed the return department expressing my concern and dissatisfaction. Five days later, yes, five days later, I received a reply. "Return the knife if you want." Seriously? That's it? I paid $7.00 to return the poor excuse for a knife I could have gotten from a Cracker Jack box. I tracked the order and emailed the return department off the above thread to track the return. Again...5 days later I'm told he hasn't seen it and might want to go to the Post Office. I called Buck and no one answered so back to email, with the tracking info from the USPS app. Well, now I'm told they might have lost it but will track it down...But it gets worse from a customer perspective. I took the time to mail a letter to CJ Buck directly expressing my frustration. Asking for a call or some help having owned Buck knives for 4 decades. No one called, no email, or reply to my letter. 17 days into this quagmire of frustration my $50.00 showed up, no apologies, nada. This place is a mess, read below and see for yourself. Good luck ever getting a knife order from me. All Buck knives I've owned are in the trash. I'm disappointed, but honestly know this post won't be read by Buck either... read more

The best knife in America. We took our family here on our vacation and loved our visit. It is a all-American company that has amazing core values and wants to pass those down through their buisness. We picked up some knives for our son and our nephews who were with us and a set of steak knives for the family. The tour had some issues with audio but we still loved it! Seeing the WW2 era factory machines in use was quite the site! Make sure you have someone go over the history of the company with you in their little museum. We will be back to the company store as well! read more

Buck knives are the best knives for the money proven time and time again and with a life time warranty. read more

See all

I love coming here for their two semi-annual sales. Always interesting to see what Buck Knives come up with every time. My favorite is the November/December sales as it's my Christmas shopping time :). I always ended up spending more than I anticipated and purchasing again what I already own! I very highly recommend shopping here and if one has time, go for a Factory Tour. read more

Warranty department lost my knife . Had to send in a new knife 722 split fire for repair two weeks after I bought it . It basically fell apart in my pocket . So I printed the online warranty repair form Filled out with all info. After not receiving any correspondence for almost two months, I sent an email to inquire about my claim . I recieve an email back stating that they do not have any claims under my name or tracking # . Even though tracking info stated it was received five days after I mailed it out. Good thing it had no sentimental value. Guess I'm just out the cost of the knife ($50) + ($10) shipping it to them so they could lose it. I will be selling the rest of the buck knives I own and purchasing from their competitors from now on . Lousy customer service ! read more

While looking for things to do on a trip in the Eastern Washington/Northern Idaho area, I discovered the free (yes, free) Buck Knives factory tour. Being the girly, girl that I am I really didn't know the name Buck Knives. Despite that, I am really glad that we took the time for the tour. Recommendations are recommended. They only have three tours a day (10am, noon and 2pm) Monday - Thursday. They keep the tour groups small and intimate. I believe there is an age limit, but I am not sure what it is. You are given protective ear covers and eye shields for the tour. Behind the scenes, you are able to witness every aspect of knife production from the raw materials to all the different stages of the different products they make. They give you detailed information about the history of Buck Knives and the history of their products. It really seems as if all the workers are a nice well connected crew. Communication seemed positive and the workers were keenly aware of the tour groups and made sure they were able to demonstrate materials or machines to the people on the tour. At the end of the tour, you are able to go up to the loft where the museum is hosted. Again, they review some of the history of Buck Knives and they have a wonderful array of their products over the years. Downstairs is the Buck Knives store. They host all their products for sale in the store at regular prices. There is a discount for military and police or firemen. There are a few display cases that offer great discounts on discontinued merchandise and blemished products. Most of the blemishes are minor and really are unnoticeable. This is nice if you are going to use the knife for hunting, fishing, etc, but not what you would want if you are a collector. FYI, the regular priced merchandise might be less expensive at Walmart or Cabella's. Bucks cannot offer special pricing at their store expect for special sales, blemishes or discontinued products. One of the nice perks of being at they factory is that they will sharpen your blade for free. They are also able to repair broken products at a reasonable price. They are able to engrave your products on site as well. Important thing to note: the store is NOT open on the weekends. The only exception is their big sales which they only have around Thanksgiving and around Father's Day. read more

See all

Got the heads up that the factory was only a few miles from my folks place so I had the Buck Knife (110) that I bought in 1975 when I was but a young US Navy sailor shipped to me from home. For $5 and 5 minutes of my day they sharpened, polished and oiled my knife! I don't remember it looking this good when I first bought it. The factory store is right there so you cannot help but look at the goodies they have for sale is the store. I think I will roll in before I head home for some official Buck Knives swag and when I have some time I will take the tour... Good folks interested in quality and customers! read more

Buck Knives - Outdoor Gear Near Me - Post Falls, Idaho

BUCK KNIVES and the company are awesome I've been a Buck knife owner since I was a kid (been some time and the grey proves it) My son was able to get his first Buck knife, after we took the awesome tour of the Buck knife factory and he now has a greater appreciation, of the knife he carries, from the metal to the vast amount of people, that took the time, to make such a fine knife. My hats off to the Bucks, the management and the employees that make such great knives, to be passed onto generations to come. Two thumbs up read more

Stopped in on Thursday and was hoping to tour the Distribution center, disappointed coz I could not go in for the easter holiday and it was on Thursday this year for easter and the staff to have off...but got some good deals on a couple Knives and hats and a few other items. The staff were very friendly, polite and helpful. Beautiful inside building! read more

Friends wanted to do a factory tour so, because they are only offered on weekdays, took a day off and drove the hour each way to see the factory. When they arrived they were told they had arrived "5 minutes" early and were supposed to be there "10 minutes" early for the tour. They asked if they could make a exception because they had traveled so far and only two other people were there to do the tour, but they were denied. They left disappointed. Now I work in the visitor industry where I am asked places to recommend in the area to see and do. I come in contact with many people and would in past recommend the factory but because of how poorly my friends were treated, I will never recommend this place again. Hope they realize that poor costumer service does result in lost revenue, sometimes ways they don't even know about. read more

Great knives but very poor customer service. I ordered 2 engraved knives, they sent me 3 and charged me for 3. They wouldn't make good on it. It's a shame because I've been using their products for years. read more

Cool place but call weeks ahead for tours they were fully booked but we still stopped to shop and see museum.

I had issues with an older knife . No questions asked poof new knife. I purchased a new knife as well . I wish all my customer service issues were resolved as easily and effortlessly. Have mot taken the factory tour yet but intend too. Thank you buck knife read more

Buck Knives Inc . They make Quality Production Sporting knives . They make Fixed Blades and Folders. They also collaborate with a lot of Custom knife makers. The cool thing about Buck knives is that they carry a Lifetime Warranty . I have owned a lot of Buck Knives .When I was a Boy Scout my folks let me buy the Biggest Fixed Blade they made and when my fellow scouts saw it they all got one LOL. We were known as the Scouts that carried the Bowie's Around LOL. I currently carry a Buck / Strider SBT Folder . I had sent it to Buck for warranty work and they took care of it Promptly and sent it back to me Razor Sharp. read more

The tour is very interesting but time consuming so plan on a long visit. I am impressed with the commitment to quality and using as many American made products as possible. The story of the move from California is glossed over a little but I sure am glad they made the move. A great American Dream story about a dedicated family that are good to their employees and great supporters of the community. Only negative is that the fumes started triggering my asthma and I didn't think there was any way to leave so I stuck it out and had to use my inhaler which I don't have to do that often. read more

I simply emailed them a quick question which required a quick answer. Reply was 'read this link' . I had already read that link and my answer wasn't there so I emailed again and they just ignored me, twice. If that's the kind of service they offer, I don't want my business going there. Very poor stay away. read more

The museum and tour are very much worth seeing. The retail store has some very good deals. Would be 5 stars but the customer service could be better. I was in the retail shop for 10-15 mins and the sales rep never ask if they could help. They appeared more focused on tours and answering questions on the phones. read more

Went here to take the factory tour since we were in the area. My brother lives close by and had never been there. He called a friend of his and stated you need to stop in there and go on that tour - interesting. His friend is also a collector of Buck Knives. There is a store so if you are interested you can purchase their products ( pocket knifes, hunting / fishing / sporting knifes, cutlery along with very custom knifes) - they also have factory seconds at a slight discount. Loved the cutlery sets - but a bit out of the range I am willing to pay. They offer tours year-round, free of charge Monday through Thursday at 10:00 a.m., 12 noon, and 2:00 p.m. Tours last about 45 minutes. Fully closed shoes are a must (closed toe and heel). It is a knife factory, after all. Children seven-years-old and up are welcome. Please call ahead for a reservation, 800-326-2825 . We are located between Spokane and Coeur D' Alene. Take I-90 to Exit 2 (Pleasant View Road), go south to Lochsa, turn right and follow Lochsa to the plant. Visitor parking is available. read more

This place is awesome. I come to this area from California about once a year and Buck knives is the first stop. They make quality American made products that are reliable. If you haven't taken the factory tour you are missing out. After touring the factory you will never want to own any other knives. read more

Dear Buck Knives, What a sad disappointment today would be for Mr. Hoyt Buck. Came here twice in two days, made a tour for 6 ppl @ 2pm on the first day, second day came back at 2pm to be told we had a reservation for two people. Why can't these people listen correctly...at least confirm (give a ticket of some sort). Now we are stuck with a vivid reminder of how communication in the customer service field has gone down the tubes. With Buck Knives being a landmark for Idaho, you would think their expectations would excel every man, woman and child's dream. So very sorry Hoyt Buck...you wouldn't have known your future employees would fail your legacy. read more

Awesome knives made in America by a family owned company. They make some of the best knives in the world.

Call before hand to sign up for the tour...I learned a lot from the tour...it's a really awesome and worth it!!!!

The tours they offer are amazing! So much fun and very informal for all ages. And their warranty on their knives is made so easy and smooth no interrogations or book of papers to fill out. I absolutely recommend Buck Knives read more

Thank you, Buck Knives, for the best customer service experience I have ever had. I sent you my old Buck 110 with a broken blade two weeks ago. I explained that I probably was responsible for the broken blade through careless use and asked you to fix it. Not only did you fix it in very little time, but you deemed it a warranty repair and did not charge me, not even for shipping. And you thanked me for being a good customer and sent me a generous coupon for my next Buck purchase. Wow. Rod G. Maine read more

You don't have to be 'into knives' to love Buck Knives. I have been to 2 of their sales and purchases knives for my brother and nephews. But the best knives were the ones I bought for myself and my husband. Everyone needs a great jack knife or pocket knife and they have many to choose from. I keep a couple in my kitchen and office to open boxes and also on the flying fishing tackle bag. You want to make a guy in your life smile get him a nice buck knife. read more

Lifelong user of Buck knives. Purchased a new premium knife of late and it was horribly defective out of box. Contacted Buck and they advised to send in knife for warranty claim, which could take 6 weeks. No further support options, did not seem to really xare of my issue or dissatisfaction? I now am a customer of another knife brand and returned the Buck to retaiker for refund. The company I am now using also had a warranty issue last year with ys, and sent replacements free of charge via FedEx and advised us to discard the defects as we chose. They were very concerned of our satisfaction with their products. They even sent a free leather sheath. I will continue to support them, as many "Old Timers" do. read more

I sent my late fathers 110 in to have the blade fixed. Today 8.29.17 they called to tell me it would be a courtesy repair! No charge! My father loved his knife. It was his go to blade. This would have made my Dad verry happy. Thank you Buck knives! Respectfully yours! Kristian P. Adam. For: John M. Adam (U.S.N. RET). 1927- 2015 read more

I recently took my Buck Folding Alpha Hunter Knife back to the manufacturer in Post Falls and asked to have it sharpened. Unfortunately for me, the steel is only 420HC steel and doesn't hold an edge very well but they gladly took the knife in to re-sharpen it. The gentleman I dealt with returned to me and said that the person that sharpened the gut hook was unavailable so the best they could do was swap my knife out for a brand new one. Was I ever surprised! I have since purchased a Buck knife made with S30V steel that should hold an edge alot longer. Buck Knives sure stands by their products and warranties. Highly recommended for customer satisfaction. read more

This place was awesome, service was outstanding. Get line up of knives at good prices.