I have going to Neff's for many years and have always gotten great service. They are attentive and…read morewill take of your repairs in a timely manner. They have a great selection of equipment to purchase when I need upgrades. Thanks Neff's

I normally don't get on here and complain, but I just want everyone to stay away from Neffs Lawn…read moreEquipment in Germantown, Ohio. They state that they perform service on lawn equipment as well as yearly tune ups. I took my craftsman weed eater in for an issue with the head. I was then told that they did not have the time to work on it. When I inquired as to why they told me that they do not like the "Craftsman" brand as they feel it is cheap and won't work on them. Then followed up with me buying a STIHL brand. I explained that I only do residential cutting and do not feel the need to buy there $300+ weed eaters. He then told me that he could attempt a fix but it would at least be a week before he could get to me. When I agreed he then changed his mind and said that he would not guarantee the fix and was going to charge me a minimum of $70 to look at it and I would be responsible for any additional parts needed as well as me getting the parts and bringing them in to the store. I politely declined and left. As I was leaving I over heard him telling someone the real reason was that I was "Just a residential customer and not a landscaper with multiple clients." It's just sad that some businesses think this way. They could have gained a customer for life as they appeared to have multiple lawn products that I could use. Oh well. Their loss

Was a little skeptical as I had dealt with Buchanan"s for years. But Koenig's is keeps up the…read moretradition of good Deere equipment and servicing.

I contacted the company on Monday 5/18/2026 to schedule a pick up to service a riding lawn mower…read more No one answers the call and I was instructed to leave a message which I did. I received a text message that the message was received and someone would call me shortly, No call Monday or Tuesday. I called on Wednesday 5/20/2026 and left another message. The service manager called and gave me a couple of excuses as to why he didn't call Monday or Tuesday. I accepted that and was willing to move forward with the service. The service manager told me he would call me on Tuesday 5/26/2026 to schedule the mower pick up. No call Tuesday or Wednesday. I called on Thursday 5/28/2926 and was given an excuse as to why he didn't call me when he said he would. I was still willing to move forward with the service and was given a window for pick up for Friday 5/29/2026. I tried to narrow the window by 1 hour and was told that he could not accommodate that and he would have to call me the following week once he made the route schedule. Since he didn't call me the first or second time he said he would I lost confidence he would do what he said he would do the third time. If he would have told me originally it would be two weeks before he could schedule the pick up I would have accepted that. I feel like their service is not important to their business and would not recommend them for service.

Friendly and knowledgeable folks. Very helpful in providing information about their products and…read moreservices.

This is a equipment store that sells sthil chainsaws John Deere equipment. My company started…read moreusing these people because the previous supplier would mess up parts orders up so we started coming here. The first order that I picked up a course double checked it and noticed there were several items missing from the order. after dumping the box to check each item they also noticed missing parts. Before I left they did correct it. The staff were very friendly the Store was neat and tidy overall presentation of the place was orderly and helpful.

Very need selection. Organized and staff is very helpful…read more My husbands favorite store!

Yelp limits the number of characters you can put in your review and this is one review that I could…read morenot leave out any details out of. I am so frustrated and upset! I rarely ever leave reviews; great, good, or bad...but this has to be said! I encourage anyone who shops at this store regularly or who wants to learn a little bit more about the company culture to read the pictures below, in order. And to be Frank, this actually involves two stores, and the online ordering system, making this a systemic issue with all of Rural King as a franchise. The culture promoted and tolerated within this franchise is disgusting and the lack of professionalism and business knowledge is wholly subpar. I genuinely have no idea how they are as successful and as big of a frandchise name as they are. If I felt this was a one-off, bad luck, special circumstance issue, I would not have made this lengthy review, but the entire experience screams of this being the cultural "norm", being accepted by employees (all the way up to management), and being a systemic problem within the entire franchise that needs immediate attention and swift correction. Thank you to everyone who reads the pictures of the full review below and I sincerely hope that this brings about some change within the company.

Terrific lineup of power mowers and equipment + reasonable prices + great service program. Found…read morethis business 3 years ago when shopping for a new riding mower. Tempted to get one at the big box stores (Home Depot, Lowes) since they carry big name brands and price deals, but also wanted to find a place that could easily and economically keep it running great, plus repair promptly if ever needed. Grass never waits for a mower issue. After decades of DIY mower service, I've "done my time" on reading big maintenance manuals, removing mower decks, hunting down scarce parts, cleaning/sharpening blades ... Couldn't be more pleased! Purchased a 38" Husqvarna riding mower. Powerful, easy to use, cuts fast and perfectly. They delivered it promptly, showed me all the basics, best yard machine I've ever owned (that includes a prior John Deere tractor). I also have them pick up/return the mower each winter; they do all the work to keep it looking/running like new when I pull it out in the spring. Jim is always friendly and flexible in working the pickup/delivery around my schedule. Strongly advise checking them out even if you're leaning toward the big store mowers. And especially if you're looking for great service to go along with it. My Husqvarna tractor has proven to be a great investment. I don't believe the business has "claimed" their YELP page yet, their phone is 513-844-6700. Ask for Jim!

I just had 2 new 13x5x6 tires that I paid 18 dollars for , to be mounted on their rims since I'm 78…read moreyears old and not able bodied I decided I would have Fairfield Power Equiptment mount them for me . I dropped them off at their location and was told they would call me when done ( they didn't ) after 2 days I stopped in their store and the tires were mounted but the big surprise was the over $42.00 I was charged for this service I wasn't given an estimate at the outset which is in violation of the Ohio Revised Code which requires a estimate for any charge over $25.00 . I feel iwas was taken advantage of being an elderly person , I would carefully look at doing business with this company if you are an elderly person as you could be taken advantage of . I am planning a call to the Ohio attourney Generals office for help in this matter .

I took the Ferris mower that we purchased new at Boone's 20+ years ago. I asked to have the engine…read moreresealed to stop the oil leaks that had developed and to fix the linkage on the carburetor that had fallen off. They kept the mower for several weeks, then called to tell us all of the repairs would cost over $1200. We were told the carburetor had to be replaced because linkage was not available and that the engine needed disassembled to replace the seals. We reluctantly agreed to have the service performed. Weeks later we get a call from them stating that the mower had no compression and the engine needed replaced. Mind you, their parts man drove it into their repair shop while I was there to drop it off. I told them nevermind, I would came and get it. I brought it home and checked the compression. It showed 90 lbs. on my gauge. I found that it had no spark so I replaced both coils. I put a clip on the carburetor from a Dorman replacement kit. We used the mower the remaining mowing season. We were charged over $500 by Boone's for basically an incompetent diagnosis. They put much more effort in trying to get us to buy a new mower than in attempting to repair ours. We are still using the mower after getting the oil leaks repaired by a very competent service tech at half the cost, including a new carburetor. The fuel shutoff solenoid quit working recently and that required a new carb. We have been very loyal customers to Boone's for over 20 years. That loyalty has come to an end.

My Father, who I recommended to buy a Stihl chain saw where I bought mine at Boone's, had a bad…read moreexperience. His saw was only a few months old (600-700 dollar saw) and had a no spark, no start issue. Since he's been a mechanic for years and works on chain saws as well seen it was not getting spark and took it to Boones for warranty for the coil or whatever it needed. When he got there a technician checked for spark and got none. My father left it there thinking it was under warranty and when he went pick it up 2 weeks later they wanted to charge him 48.00. I went with him to talk to a customer service person and the technician, and the technician confirmed he got no spark when he checked it initially but said at that time his spark tester was faulty. I stated, "so you made a mistake," he said yes, but the customer service rep still made my father pay for the service. He stated the fuel was bad after he smelled it...the fuel in the same container was used by me on my father's second chainsaw, his Husqvarna the day he took it in and had no fuel issues. Especially since it was the expensive premixed fuel he had just purchased at another power tool store in Germantown. I told my father to go ahead and pay it, He said he won't go back there again on matter of principle. I bought 2 chainsaws and blower there, and other chains, seals and such. I will not go back either and believe they were dishonest and an older customer shouldn't be put through the drama. Interestingly right after my father bought his Husqvarna chainsaw the coil did go out, over year ago, he took it to Ness's where he bought it and they fixed it for free, and the coil was bad. I am not an advocate for Ness's near Germantown, but my father now is...they treat customers right at least. Boones states they have over 53 years' experience, I just wonder if that means those dealing with customers, none of them looked over 30, I could be wrong.