We brought in our mower that was 2 months out of warranty. It wouldn't start (it had a guaranteed…read moreto start system). We were told the carburetor was clogged. We paid for the repair and tune up, and when we got it back, it was extremely loud, apparently, during the repair he had punctured the muffler. I asked if he would fix it, but he wanted to charge extra to fix the muffler. This was just a month outside of the warranty, and with it. Still being a pretty new lawnmower we were expecting it to be back to new condition after repair Over the summer, it continued to struggle to start, but it would start. Now about six months after the repair, it's not starting, the muffler is still loud and shot, and it almost feels like more damage was done to the lawnmower than was repaired. It looks like we need to pay to get it fixed again, but at this point, we're wondering if we should just buy a new one because of all of the extra damage. Even with the noise canceling headphones the damaged muffler is so loud that it makes it hard to mow having autism spectrum disorder. A part of me has wondered if I even got the right lawn mower back. I'm pretty sure I did, but there were new issues after the repair that didn't exist before.

My walk behind lawn mower had stopped working, and wouldn't start, no matter what I did. I saw…read moregreat reviews for Neighborhood Lawnmower Repair and decided to give them a try. I made the 30 minute drive with my mower to the repair shop. The man I dropped off the lawnmower to was friendly, knowledgeable, and provided me a time frame of at least 3 weeks, which was perfectly understandable. He gave me an estimate of $127-187, mainly from the tune up. He said he would contact me before he added on any parts, which would raise the price. 30 days had passed, and I had left a few messages with him (about day 26-30). Unfortunately, I did not receive a return call. Day 40 arrived and I was getting worried because I could not reach someone at Neighborhood Lawnmower Repair. By this time, I had payed a business to service our lawn about 3-4 times. I called the repair shop and finally received a call back. I was told the mower had received a tune-up and a new carburetor. I did not receive a call about the added part, which would have helped in deciding whether to keep the mower or not. I stopped by to get the mower, and when he tested it, it did work. He apologized, I accepted and left. Although I disliked wasting time and fuel, I also realized he could have just let me leave with a non-functioning lawn mower. The next week, he told me what he did to get it running again, and it would be ready for pick up. I returned and he started up the mower for me. It worked, sounded good and was ready for mowing. That's when I received the hardest hit...$222 and change. That was a HUGE hit, especially when I wasn't informed it would be that high. I payed, took my mower and went on my way. I had did the math: The repair's total was $222 + $180 for lawn service, which equals $402...the price of a good electric mower. The good: Neighborhood Lawn Care knows how to repair, tune-up and recommend lawn mowers. They are an honest company, when it comes to releasing a working/repaired mower. They could have let me leave with a non working mower the first time, but didn't. The bad: Neighborhood Lawn Care suffers from poor communication with customers regarding almost every step of the process. I understand business can be overwhelming, especially when there is a lot to work on. However, good communication will keep people coming back. I didn't know what was going on with my mower for 40 days -- no call and couldn't reach anyone. I was told one price as a variable estimate, only to have a sizably large price increase. When I asked for a possible discount for the non-communication, wasted trip, extremely long wait and sticker shock, I was told that was a discounted price. If you have the time to wait over a month with no communication and the large amount of money to spend on your mower, this is the place for you. They do know how to fix mowers. However, (for me), this just wasn't worth the wasted time, fuel and money.

Rude and condescending phone conversation about their services. You must have way too much business…read moreto be that rude.

From the owner: I service & repair outdoor power equipment & power tools. I pick up & deliver. I have customers…read moreequipment back for use in a timely manner. No waiting for weeks

Robert had great communication with me the entire time. Responded quickly and showered up early. He…read morefixed my snow blower very quickly and the cost was very reasonable. I tipped him generously because of the cold he had to bear fixing it. I would contact him again if I need a small engine repair.

The 1st appointment was cancelled due to illness?!? The 2nd appointment was a 'no show'read more

I asked Harkins Equipment to help me get my 35-year-old Honda snowblower back up and running. When…read moreI went to start it up this past winter, it just wouldn't turnover. Tyler picked up the unit, took it to his shop, diagnosed, and provided a competitive estimate to get it back in service. When the unit was returned, the snow blower was back in like-new condition, with new belts and a new carburetor. Tyler even found the parts he needed for less than what he quoted me, and passed those savings along to me in the final bill. I was so impressed with Tyler's quality of work and professionalism that I have since sent my lawnmower to him for a tune-up, and it hasn't ever run better! I strongly recommend Harkins Equipment - it's not too often that you find a mechanic who provides top notch service, charges competitive prices, and deeply values the relationship with customers. Two thumbs way up!

From the owner: Has your mower rebelled? Did your ATV chase a squirrel up a…read moretree? Did your excavator stop excavating? Whatever the case, we've got you covered. Why Choose Us? At Harkins Equipment LLC, we pride ourselves on delivering honest, reliable services rooted in Christian values. Our expert team is dedicated to helping you maintain your equipment efficiently and affordably.