I was on my way from Rochester to Niagara Falls. During lunch, apparently some birds decided that it was a great idea to leave some "art work" on my car window. I accidentally passed Buckman's Car Wash and decided to stop over and get the "art work" off my car. The young chap, Damien, did an excellent job! He aimed his water gun and wash the "art work" away. I also appreciate Jordan's quick action making sure that my payment went through so I could return to my road trip as soon as possible. I couldn't be happier. read more

Do not go to the Brockport location for the automatic car wash if you can help it and suggest taking the extra few minutes and go tho the Spencerport location for much better cleaner results. The Spencerport location has much better staff that know how to, actually care and take the time pre clean your vehicle before it enters the automated wash. No need to run your vehicle through again at Spencerport right after a wash as it was done right by caring people who get it right the first time. The Greece location would also be a alternative to Brockport also. The Brockport location IS of all the Buckmans location I've frequented over the years the worst location hands down. read more

A gentle rain storm would have done a better job washing my car than the most expensive package that I just had. The windshield still has the wiper tracks and "bug juice" I've picked up over this past week. The splotches of caked mud kicked up from other cars on I-490 are still there. I didn't mind towel drying my car when Buckman's decided to cut back on this extra but now I have to wash it myself or go to it's competitor. After 25+ years, it's time to part ways. read more

I took my car in for detail. I just travelled from Arizona with two dogs and two 6 year girls. Needless to say I didn't have much hope. Kyle did miracles!!!! The inside of that post apocalypse car looked almost new!!! Thank you Kyle, I am one very satisfied customer! read more

Bought entire family packages of washes with 5 day guarantee as Christmas presents to be used at the Brockport NY location. Big surprise the Brockport wash location has been sold and they are not honoring the original value of the coupons. What kind of bs bait and switch business is this? read more

I went back today Monday for my second free car wash with my receipt and once again they did an absolutely horrible job I am done going to Buckmans and I would encourage everyone else to stop participating in their car wash in Brockport as well I asked them to pay attention to the areas that they missed and it was like talking to someone that's deaf nothing very disappointed will not cross their threshold again! read more

The coin changer didn't work and you need $3 in quarters for 6 minutes. The building roof was dripping ice and water down on me while I kept trying different dollar bills in the machine. Ten minutes and soaked hair later I got it to take my last dollar. Finally got into the wash bay and put my $3 in and the selector knob for soap, rinse, etc. was broken. Went to a different wash bay and got started but there was no hot water. I had trouble getting the frozen snow and slush off my car with the cold water and I was paying by the minute. When I needed more coins and the machine wouldn't take my bills, the attendant told me he didn't have any and I should wait 15 minutes. Maybe he'd have some then. Do yourself a favor. Break a bottle of Dawn over your car and cold hose it. You will get about the same results. Broken equipment, poor maintenance, and cold water makes this a ripoff. read more

Washed my car at a station then had to pay 10.00 to go through the car wash cause the station sprayed only soap. While I was telling the employees a costumer came to my car put there hand on it and started kicking something next to my tire. When I told the costumer please dont touch my car the employee Julia started to argue with me then told me to watch my mouth. When I went to talk to the manager he did the same thing to me telling me theres cameras it's a little funny how now I have a dent in my car where that girl was. And my car still jsnt clean. Spent 20.00 to get a scratch in my car and treated like crap. Never go here. read more

Poor job! My car was egged and I needed to go to the car wash to get it off. I went through once and the egg was still there. Thankfully, the person at the end who dries your car sent me through again for free. The egg was still there, but the staff was very polite and apologized. read more

Awful Awful Awful !!! If I could give this place no stars I would. I spoke with a young lady and set an appointment a week in advance to have my Hyundai Santa Fe detailed. Today I show up 9:00am I am told it would take 3-4 hours to complete a Deluxe detail. They offer no ride to a nearby location so unless you're dropped off you will be sitting there waiting for your vehicle. I had to push my mother in a wheelchair in the cold to a nearby restaurant. Customer service is poor as I was signed paperwork a young female employee was interrupting me, talking over me, and also loudly speaking in her personal phone. Around 9:20am I called and had to leave a message as no one was answering. (They rarely answer the phone). I called again at 9:30am the same rude young female answered I began to ask if I had left my phone in the vehicle she cut me off and advised me that my vehicle was too messy and per her general manager if I called them before 10:00am they will detail my vehicle for $300 if not I needed to pick up my vehicle. I kept asking if I had left my phone she kept repeating $300. I agreed my vehicle was messy she cut me off and she jumbled her words around and was going to say the word "Disgusting" but in turn said my vehicle was really bad and too dirty. I asked what about my gift certificate for $107.99 for a deluxe detail. She stated that I couldn't use it unless I paid $300. So basically it would cost me $407.99 for a detail. It's not as if I loaded dead bodies in my vehicle??? I asked what would I be able to at least get with the certificate she stated nothing. I hadn't finished saying I would pickup my car as she disconnected the call. I walked back to where my car was in the cold again and prior to leaving I asked a older male employee how would I be able to get a hold of the general manager he never stated who he was he just asked what I needed. I explained my situation he I turn explained that per their policy the details are for standard vehicles and they charge more for SUVs. (This is never mentioned when your purchasing a detail). He also stated he took a look in my vehicle and they could not detail it the vehicle must be cleared of everything. I advised him of the rude young employee he claimed he was not making excuses for her actions/manners but tried to rephrase what she was attempting to explain to me. He also advised she had a lot going on that day. I can guarantee I will Never Ever visit this place again. They've screwed me out of my detail so now my certificate cannot be used, they will not refund the money, they knew the kind of vehicle that was to be detailed. Such an awful experience a big let down. Apparently only already clean vehicles can be detailed. I will admit My vehicle is messy due to my job which requires my traveling and from children. I had removed all items minus a few things in my trunk. (I have pictures) They need a new makeover as far as their communication and service go. Awful Awful Awful!!! read more

If you care for your car, stay away. My car was damaged in the wash, 3 people at Buckmans pointed out the machine that damaged it, but they refuse to fix it. Didn't even get an apology nothing. Management was rude and extremely defensive and cold. Poor poor poor customer service. Their canned corporate answer to any damaged caused is call your insurance company it's not our problem. read more

on march 8 2015 time 734pm i took my truck thru this car wash i kept on yelling at the guy to pull the mirror in he finnily did how stupid ?when my truck went thru this car wash it put a dent in my right fender and bent the ant the attendent made a report out a few days latter i didnt here nothing so i called the main office thay sent a guy out in a white van he straightn the ant out but its not the same as for the fender he said ower car wash didnt do this thats bull my truck dont have dents in it i want it fixed or ile take it to court i will never go there again and i advise people to stay away cause if your veh gets damaged thay wont cover it read more