This business enjoys scamming motorists that are not local by tricking them into paying 500-2000%…read moremore for a very minor repair. Of course, this is not unique to this shop as it is an industry-wide scam. If you're traveling on I-81 and you're being towed to this shop... Beware!!!

I only had one day left on my inspection sticker. Every other place I tried was a 2 hour wait. They…read moretook me right in at this garage. Fast and efficient. Thanks a lot!

I've had work done there twice and it was both quality and very reasonably priced! Small family…read moreshop that is very easy to work with and honest! It can be hard to find good shops when you need one in trucking and this is one you should call on if you need work in Wythville!

1-Star Review -- Extremely Disappointing Experience…read more I run a hotshot transportation company, and was stranded in hillsville Virginia August 22. Had a radiator leak and had to call wytheville auto and truck repair to get a tow, due to other companies not being able to help. When the tow truck driver arrived, there was no greeting or explanation--he simply handed me paperwork to sign and hooked up my truck. Once we arrived at the shop, I waited over an hour before anyone looked at the truck. I was then told that I needed a radiator. I was quoted approximately $900 for the radiator, even though I later found the same type of radiator available for significantly less. I was also charged four hours of labor for the diagnosis/inspection. Because I was stranded and needed to get back on the road, I reluctantly agreed to the repair. I was told the radiator would arrive Monday and was given the impression that my truck would be repaired and ready to go that day. Because there was no Uber or taxi service available in the area, I also had to spend the weekend in a hotel. The shop wanted to charge me $75 for transportation, but fortunately a very kind man named Ronnie helped me get to the hotel for $50. Monday morning around 9 AM, I received a call saying that they had my truck torn apart, but the radiator was still about two hours away. I was told that once it arrived, they would install it and hopefully have me back on the road. The radiator apparently did not arrive until around 3 PM. I waited the rest of the day without receiving an update and eventually called the shop myself. I was then told that they didn't think the truck would be ready that day because the shop closed at 5 PM and they weren't going to overwork their mechanics. I understand that mechanics have working hours and that unexpected delays happen. However, I run a transportation business and had customers waiting for their vehicles. When I explained the situation and how much the delay was affecting my business, the conversation became unprofessional, and I was called a "bitch." That was completely unacceptable, especially when I was simply trying to get information about my truck and get back to work. I ended up spending another night in Wytheville and finally called the shop Tuesday morning. Shortly before lunch, I was told that my truck was ready. What bothered me again was that nobody from the shop contacted me to let me know it was finished--I had to call them myself. When I arrived, my final bill was approximately $2,700 for a tow and what was supposed to be a radiator repair. Considering the amount of money I paid, I expected the truck to be properly repaired and for someone to explain exactly what work had been performed. Unfortunately, about two hours after leaving the shop, I had to pull over and refill the coolant because it was still leaking. Another two hours later, I had to stop again and refill it. I had just paid $2,700 and was experiencing essentially the same problem I originally brought the truck in for. When I picked up the truck, nobody properly explained what had been repaired, what they had replaced, or what I should watch for after the repair. It felt like I paid the bill, received my keys, and was sent on my way. I understand that breakdowns happen and that repairs can sometimes take longer than expected. What I have a problem with is the lack of communication, the way I was treated, the price I was charged, and most importantly, paying approximately $2,700 and still having the same coolant leak shortly afterward. As someone who depends on my truck for my livelihood, this experience cost me not only a significant amount of money, but also several days of work, hotel expenses, and additional time dealing with a truck that still wasn't properly repaired. Based on my experience, I would not recommend Wytheville Auto & Truck Repair. I sincerely regret using this shop and would encourage other drivers and business owners to get a second opinion and compare prices before authorizing major repairs here.

What a blessing Cline's Auto Services turned out to be!!…read more My family was returning home from a cross-country road trip when the alternator of our van went out and left us stranded off i81 3 hours from home. We looked up nearby mechanics and decided to try Clines. We called and 10 minutes later Billy was there with his tow truck and brought us (My Wife and 5 children) back to his shop. They were extremely busy that day but to my shock and surprise, Billy said he would get us up and running that day because he didn't want us stranded and for our family to get back home. They were able to find a new alternator and get it installed in just a couple of hours. While the work was being done, they allowed us to commandeer their office and use it as a resting place for our children. Tammy (office manage) was the most gracious host. Being in their office for a few hours, I also got to witness their interaction with other customers. If I didn't know otherwise I would have guessed that everyone that came in was a family member because that is how they talked and treated them. Billy got us a very great price on the alternator and the labor cost was extremely honest and fair. Also, as we were leaving, Billy caught a mistake made by the last place we had our vehicle serviced 3 weeks prior to. He noticed a missing lug nut on one of our tires. He had us pull back up (after the shop had closed) and checked and tightened all the lug nuts on the car (they were all loose). I could go on and on about so many more details of what happened and what Cline's did to go above and beyond what they had to do, to help us out in a pinch. The only bad thing is they are located a few hours away from our home. Otherwise, we would take all of our vehicles to them for our mechanical needs. Cline's staff are genuinely good people!! We can't thank them enough!

CAUTION: Towing charges from accident scenes and roadways seems unregulated in Virginia. It appears…read moreCline's can charge whatever they like for a tow and present you or your insurance with a SHOCKING invoice. Read my invoice, look at my accident scene and BEWARE of this company. GET EVERYTHING IN WRITING IN ADVANCE! $4020 bill after a Mini Cooper accident on I-81. The VA State trooper called Cline's Towing in Rural Retreat. The Mini Cooper was in the road, right side up, but inoperable due to broken radiator. Cline's loaded it onto a flatbed for transportation. Initial $3420 are related to towing after the accident. Remaining $450 and $150 are for storage and second tow. UPDATE September 13, 2025 I have received a reply to my complaint with the Virginia Attorney General. I am posting it here so that it can be seen alongside the invoice. Cline's is not proposing any adjustment to the many fees charged, rather they have taken the route of claiming the fees are legit and saying I was rude (I disagree). I'd be happier to post an update that they reached out with a reasonable proposal regarding the excessive fees. Fees Invoiced: $1450 - State Police Call $195 - Admin Fee $125 - Gate Fee $250 - Clean-Up $150 - Environmental Fee $125 - Labor $450 - Tow/Hook-Up $150 - Winching Fee $75 - Fuel Surcharge $450 - Accident Scene $450 - Impound/Storage (6 days) $150 - Second Tow from Cline's Rural Retreat to Turkey Pen Marion ------- Total $4020

Had a great day at Bob's getting brake pads replaced all around on my RAM truck. Did a full service…read moreon the fluids and all filters as well. Matthew did a great job and the cost was exactly as quoted.

I highly recommend these guys, I have been taking my vehicles to them for years and they are for…read moresure the best around five star for sure

You will not find a more honest mechanic shop. They try their best to fix your problems. They…read morealso work on foreign vehicles without the dealer price.

Unhappy with AAA. but happy they sent Roger's. I had to leave key with security bc my shirt was…read moreover. Roger's picked up keys, towed vehicle to Abingdon. would recommend again. just one use AAA. I'm sure they aren't paid well.

Excellent Service. Very nice. Super communication and prompt. The driver was very knowledgeable and…read morehelpful.

Conway's is always really helpful we have used them several times for vehicle repairs and they…read morealways provide excellent service and good quotes for both time and costs. We recently had a brake service done and even though they missed something they instantly fixed it and got us back on the road. Definitely will keep coming back!

My kids were hours away from home when their alternator went out today. These people were so kind!…read moreThey came to take care of the car and they made sure my kids were safe while they worked on the car. They don't know, but I suffered the death of my oldest this year so having my other kids stranded in a different state was terrifying. I can never express the amount of gratitude I have for their kindness and willingness to watch out for a stranger's kids. They were so honest when I insisted on a replacing a part that really wasn't necessary they let me know and put my mind at ease when they checked it told me why I didn't need to replace it. Then they gave the car a once over and alerted us to an issue that will need to be fixed in the next year or so. My kids are now safely back on the road. my heart is full and I'm so thankful I called them.

I had to take them to court to make them tell me how much I owed them. They are unethical and have…read moreless than honest business practices, even the evidence they presented in court was completely made up and they just scam people. Most of the reviews I read or either just super great or they have completely screwed someone ( like myself). So if you chose to use them just know its about 50/50 if you are going to get good service but please be aware that they might tow your car, not tell you when it is fixed, not answer questions or give you estimates then put a lien on it and try to charge you $65 day storage while they hold your car hostage and threaten to sell it. Plus I am not sure they did ANY repairs at all and basically just held my RV and charged me storage and when I called their bluff. HAD MY CAMPER SINCE 2023 Just now getting it back.