The business that I'm in has me driving about 50,000 miles a year in my car and spending time at…read moreheavy industrial sites like steel mills, paper mills, particleboard plants, and saw mills. As a result, I tend to run over quite a lot of wood chips and scrap steel which puncture my tires. On average, I have to get about ten tires repaired or replaced every year. Fortunately, when I showed up at this particular Firestone bright and early, I only had a slow leak. The gentleman behind the counter got my information, saw that I had a company car and had my information in his computer and got me right in. They had the tire patched (not plugged) which is a major bonus as it's a more permanent fix and saves you money in the long run even though it takes more time because they have to take the tire off the rim. I was out of there in the hour and the bill was sent to my company. All done at a reasonable price. Thanks Firestone.

I love this location, solely because of Chuck. He always takes care of me. Sometimes the service…read moredoes take a bit long, but they do a good job.

Will not pick up phone, they will put you off for 52 mondays in a row. Will dodge your call like…read moreit's the only job they have. I would feel more confident using a toys-r-us kit in my vehicle than anything they have looked at. All this over the 2nd warranty visit (fyi) Hope you have a fresh pair of hey dudes or a yeti full of beer as you wait on a tow truck.....

Great service. They check to see if anything else is needed to ensure the vehicle is safe and to…read morehelp from break downs in the road. Very nice staff.

Can't speak for the rest but the one SUCKS. Asked when I arrived I asked how long it would take…read more Was told that I would be in and out. Then when I asked to get my truck off of the rack kept getting the run around. Long story short it took 2.5 hours to get a set of tires. GO SOMEWHERE ELSE

I didn't get my oil changed. I was the only one there. I stayed back. One guy told me to pull up…read morebehind the middle car. About 5 minutes later, Arrow Pest Control pulled up to my left. Awhile later, car pulled out on my right, and a truck that just arrived pulled right it and started getting service. A bit longer and the Arrow truck pulled in and got service. What kind of service is this? I left while the car in front of me still had it's hood up. I've been there before with good service, but this was beyond ridiculous. They lost my business forever. Sad because my dad used to go there all the time for his elevator business vehicles. JB

First and last time attempting to get an oil change here. there are 3 bays and all 3 were occupied…read morewhen we arrived which is good and expected. The manager was trying to be funny but was more aggravating than anything. He asked how they could help us and I said, "Just need an oil change please". His reply... "that's it?" -yes "No brake job?" -No "Tire rotation"? -No "Alignment?" -No "Tune Up?" -No ..... and a few more I can't remember. Annoying yet friendly (hence the 2 stars). So he directs us to bay 1 behind another vehicle getting service. We sat there for 15-20 mins. He comes back over and says "I think bay 3 is going to open soon", so he backs the car up behind us and we move to bay 3. Where we sit for another 10 mins. Then I see bay 1 open up and the car that was behind us move in and start their service. He sees it.. says nothing. So we sit there a few more minutes and finally have enough. The guy running bay 3 has the driver in front of us out of the car and they are discussing an air filter, manager is over there looking too. So I peel the sticker off my front window, turn around, and hit the road... which the manager saw and obviously didn't care. So in all, it's more than the advertised "10 minute oil change" because they are so focused on up-selling you stuff, that it isn't convenient at all. 30+ minutes wasted in 2 lines and would have been much longer because they haven't even finished the oil change on the guy in front of us. So we hit the road and finished our trip back to Hoover where we went to the Express Oil on Hwy 150... Guy named Andrew was awesome... In and out in less than 10 minutes. Maybe that isn't the norm at this location, but it was our first and last time there.

Was traveling from Ohio to Florida when my car started making some strange noise!! I called they…read moregot me in right away, fixed the issue right away. The employees are kind, and informative. If I lived in the area I would definitely take my car here for all car needs!

Great place! Installed headlight bulbs into my wife's 08 enclave with me bringing my own bulbs…read more Only place in town that I could find that would do that. Great service!

These are the most incompetent tent, irresponsible klutzes imaginable. They insisted on keeping my…read morerv (almost a year) while they ordered the parts (despite my offer to pay upfront and to return the rig as soon as the part arrived). They would not cooperate. After not hearing from the company for a long time, I called to find out about their progress. Well, I received the good news first; the part had come in and they had installed it. However, the bad news was that, on a night when the cameras just happened not to be working, someone broke in and stole the catalytic converter off of my rig. I was lid. And that job was going to cost a few thousand dollars. They even begged me to allow them to do that job, promising to charge less than the estimated amount. At this point, I did not care if they offered to do it free of charge. When I went over to pick up my rv, I observed that some other community had a path through the dealership, thereby creating an environment conducive to theft. Again I was livid. Despite the reassurances from those dim-witted people, I found another company which installed a catalytic converter and got the rv back to me within 24 hours (The other company was talking more months.) But trust was out of the window. I had the vehicle towed to my home until the next company was ready for it ;I did not want to risk dealing with these incompetent people another day. At some point during the transition, I contacted the original company to ensure an stress-free transfer of my property. To my dismay, the representative started accusing me of filing a lawsuit against the company. While I did have a legal consultant for business purposes, to the best of my knowledge, he had not taken any such action--nor would he have without my advance knowledge and expressed consent. With this in mind, I dejectedly tried to explain to the moron on the other end of the conversation that I had taken no so action (although it was warranted). At some point, that fool must have realized that he had gotten me mixed up with another of his customers. Then, after falsely accusing me, then taunting me--telling me that Zi wouldn't win and that their lawyers knew what they were doing--he abruptly stopped, half-hearted admitted he had made a mistake, gave me a lukewarm apology for the mixup, then, proceeded to address my concern. By this time, I realized that, no matter what the cost or inconvenience, I would never ever deal with this company again. And I've kept that promise to myself. In fact, it was one of the best decisions I have ever made. I don't consider that to be much more than a company of crooks. And, despite my lack of knowledge of rv's and mechanical matters, I've learned to trust my gut instinct more! I don't wish those scalawags on anybody--not even my worst enemy. The only improvement these predators could make is to go out of business.

I showed up Prattville A&RV Repair announced with a shattered egress window while on a journey…read more These folks had me on the road within 30 minutes at a very fair cost and 450 miles later, their quality temporary repair is protecting the RV. Just a delightful transaction with humble & trusting people.