Best service I could ask for ! Great hospitality accommodated all my needs ! Thank you jasmine !…read more Super recommended!

I was recommended this place by a friend who is a regular, and after hearing about their Sunday…read morespecial, I decided to give it a try. Unfortunately, I left disappointed and frustrated. As a first-time customer, I was hoping to take advantage of both the Sunday specials and the first-time customer discount. Based on the advertised promotions, I wanted to purchase three of the $35 Sunday specials and one regular-priced item that was $30, which should have been discounted to $15 with the first-time customer offer. By my calculations, my total should have been around $120. The budtender, Aliyah, explained that the first-time customer discount couldn't be combined with another promotion in the same transaction. However, she assured me that she knew how to structure the purchase to give me the best possible deal. Trusting her, I completed the transaction, only to be charged $155. After leaving and thinking about the total, I realized something wasn't right and returned to the store. Another budtender refunded me $15, but I still ended up paying more than I should have because I never received the first-time customer discount. Had the purchase simply been split into two transactions as done in the past with other customers--a solution I've also experienced at other dispensaries--I could have received both promotions while staying within the store's policies. What disappointed me most wasn't just the price but the customer service. As a first-time customer, I expected a smooth and transparent experience. Instead, I felt misled after being assured I was receiving the best possible deal. With so many dispensaries in the Valley, customers look for three things: quality products, competitive prices, and knowledgeable, customer-focused budtenders. Unfortunately, this experience missed the mark on the service aspect. I hope this feedback helps the business improve its customer experience and encourages new customers to ask questions before completing their purchase.

Really awesome knowledgeable staff great shop. Will definitely be coming back. The product was goodread more

Sunshine was extremely helpful and patient and they really helped to ease my decision, paralysis…read more such a joy to be helped by them

Top notch. Very luxurious with a concierge type person who checks you in and informs you not only…read moreabout deals but company as a whole. Good selection, bit pricey

Just ok. Limited selection. Staff not knowledgeable about product. I go here because they take CC…read moreand I never carry cash. $3 credit card fee.

Got a Rove pen here which I loved. Needed to get a new cartridge so I went and asked for a Rove…read morecartridge, which I bought. Came home and found out that Rove has at least two different designed pens, and I got the wrong cartridge. Went back to get an exchange but was told since I opened it I couldn't. Great...how was I supposed to know there was two different designs? I had to buy another pen for $12 and had to use the ATM which charged me $3. $15 down the drain because they didn't do their job. I could have complained and asked for the manager, but guess what? I took care of my boys the previous night, worked 12 straight hours, and getting reamed from every possible chance life throws at me. You think I have the energy to do that? No. I will just shop somewhere else. Poor customer support and lack of any empathy. Receipt #7PZB68 if anyone actually cares over there...

Best dispensary in the valley With great prices and amazing…read moreselections. And a very helpful staff

Honestly, I've been going to this dispensary for over 12 years and Jeff who's now a manager is…read moreunbelievably the worst customer service, unprofessional, bad attitude, and condescending. He occurs like he is doing you a favor.He's condescending, rude and it's very impatient. Jeff should not be in customer service working with people- you don't belong in this business! He has zero people skills!

I went there for early bird special after I read updated menu that Syndicate green packs were 40%…read moreoff , I even showed the budtender in real time from Syndicate site. The tender acknowledged and said it was typo and would not honor discount and I drove from Van Nuys. I still supported and bought a gold pack but I am very disappointed and think it's bad business to not honor discount when it was on the menu. Do better!

Kimmie is great 5/5 shop love this place can't beat the price I would recommend coming backread more

First time customer, and would've been a great experience until I'd come home. I had come here…read morebecause online there was an email deal for $22 bags. When I arrivef, the seller confirmed and said I could stack the deal and get two for the same price each. I wanted to spend the savings in other products so I shopped around. My wife ends up getting something for herself too and I make the purchase on one transaction to avoid extra fees so I didn't bat an eye on pricing at that time. When I got home I looked at the receipt and noticed that the $22 bag was had not been discounted, and was charged full price (save a generic daily discount they had going on). I didn't notice if there was a first time customer discount available either, but if there was it also wasn't applied. My experience otherwise was great, the options were very good and they had hard to find items. The atmosphere on the other shops on rest of the lot seemed very good too. I would've liked to come back. Unfortunately, having me pay nearly double the price than I intended to was very unpleasing.

Everything is great from here and there in house HIGH bud is great for the price. It's really nice…read moreand close by to my house and there is a great selection of pens and edibles too also the staff is very nice and the service is amazing. This is my go to place for ounce pickups 90$ fire ounces and some other cheaper options also I love that it's like a store and you can walk around and pick what you want.

One of the top tier dispensaries In Town Great pricing 10/10…read moreService is kind and knowledgeable Thanks to Thinura Today!!! Will return This shop has some of the most diverse selections available and it's easy to navigate/ self serve.

Everything product pricing g and the staff are all perfect. I always use them have for a number of…read moreyears nows . You can trust them always. ​

Found this little gem off a google search for places near me. Moved to Northridge recently so my go…read moreto dispensary is out of my way now. I've used other delivery services like EAZE before but the prices are inflated and it takes hours for delivery. I didn't know they were a delivery place only, so I called to ask if they took Apple Pay (they do) and showed up. They have a ring bell so I pressed it and a girl came out to help me and informed me this was delivery only. But I could order and she could deliver to me at the parking lot. So I did that. Things being as they are now, money is tight so I only had an embarrassing $13 to spend. I have multiple chronic illnesses that cannabis helps me in easing the chronic pain. So I was kinda desperate for at least a pre roll. The girl who helped me out was so nice and gave me several thing within my price range for me to choose from. I got 2 pre rolls to hold me till pay day. Since it was my first time, I got 35% off so I was able to stay on my tiny budget and I was told you get 30% off your second order and 25% off your third! They also have some deals on their website and they give you this card that advertised their prices. Today I ordered for delivery and it was at my house in less than 20 min. Payed with Apple Cash, uploaded my id virtually, so easy peasy. I also got a free gummy for spending over $40. This is my new favorite spot and I live right next to the high dispensary but this place is way better.

Unassuming little dispensary in a strip mall mid SFV. Friendly people and, according to Hubs, VERY…read moregood prices. His first timer discount resulted in his 1 ounce shake costing just $17! I waited for him to try the product before posting this review and, in his words, 'pretty good'. We'll have to take his word on that. lol Parking lot is small, but easier to maneuver compared with other strip mall parking in the area. We would definitely return to The Set when in the area again. Cheers! "CC"

The customer service was absolutely amazing. The budtender really helped me through and really…read moreasked me questions about what I was looking for and really cater to me. She was so sweet and so amazing and I really appreciate her, but that is a really chill nice dispo