This was my regular vet until tonight. I have a 7week old puppy that was having breathing problems…read more When I called him he was upset we had kept him awake and didn't want us to bring our puppy to him because he didn't want to be awake for an hour to get to him and another to examine my puppy. I couldn't believe his lack of empathy and made my feel like a total inconvenience. I don't believe he cares about animals much less humans. I hope no one ever has to experience what I did. Why have an emergency # when you don't care either way? My puppy was able to get to another vet but I was too late. He passed away. I won't be going back to him. I care too much for my animals to ever go through this again. Dr Shemwell gets no stars from me!

Very professional with great communication and fantastic rapport with my pets.read more

From the owner: I have 25 years of animal experience. I have dog training certificates. I have worked with the…read moreHumane Society of the United States as well as several shelters throughout the country.

Bailey called and apologized for the mix-up. Very gracious. Scheduled training right away…read more Jami

We were looking for a new kennel as our previous boarding facility closed due to the death of an…read moreowner. We left our four dogs for three nights while we went to Louisville. I had misunderstood the fee structure and when I went to pick them up I was surprised at the bill. However, after learning that I had misunderstood the price for the large pen, the manager Brestyn was gracious enough to extend the lower price that I was expecting it to be. This is the type of customer service that endears people to a business. In addition, the two ladies that I met were friendly and seemed sincerely kind and enthusiastic about their jobs. I have found a new kennel at which I can board my dogs knowing that they will be treated with kindness and a true interest in their best care. Thank you!

Great place for dogs!! The have a safe fun and healthy place for dogs to run and have fun!…read moreThe owner Paul really cares about their customers

The ever lovely Ms. Jones would like to share the wonderful gem that is Pooch Palace with her dear…read morefollowers. Being new to the area you really never know what you're going to get when you're boarding your beloved four-legged son or daughter and Ms. Jones is happy to tell you she hit the jackpot on her first try. Her precious Basset Hound LOVES Pooch Palace which makes Ms. Jones love it too. Mr. Winston (the most handsome Basset Hound that ever existed), was so happy today when Ms. Jones picked him up. She could tell he was very well cared for. You know how sometimes when you take your dog to a boarding how he or she comes back smelling...what's the word Ms. Jones is looking for...ermmm...uh...doggy?? Ms. Jones is happy to tell you that is never the case here. Pooch Palace is spotless, free of L'eau de Chien (french for doggy smell), and these wonderful four legged creatures are very well cared for during their stay with lots of interactions with their fellow canine companions and the wonderful owners of the establishment. What Mr. Winston particularly enjoys is all the time he gets to spend outside running and playing with his new found camp mates. Ms. Jones is happy to give Pooch Palace a solid five star rating. If you love your furry friends, you will want to bring them here when you can't care for them yourselves.

Our puppy smelled so very good after his visit to be pampered. We will be going back regularlyread more

From the owner: Relax and don’t worry our experienced staff will take excellent care of your pet. Regular potty…read morebreaks. 3 indoor play yards. Twice daily feed times with a midday snack. Professional baths and de sheds. Professional Grooming. Air conditioned comfort. Call today for details.

They were so good with my doberman. The staff even spent extra time with her. A velcro dog who…read moredon't like to be left alone.

I have been taking my pup here for several months now and all of the individuals employed here are…read morebeyond wonderful! They have been able to accommodate our schedule during any time they are open, they've taken last minute reservations, and even allowed me to extend when necessary. They are affordable and my pup LOVES coming here. They truly take care of each pet with love and care and I hope they stay in business forever!

They took very good care of my guinea pig Fluffy flufferton Hughes the first. He was a happy camper…read morewhen we left.

This place is amazing! Kind, caring, friendly and very professional. They were also punctual on…read moreour appointment time. Dr. Flanary was spot-on diagnosing our cat's problem and our beloved feline is already feeling better just three days after the appointment.

Bed and biscuit is definitely the move, Pet lodge lost my dogs items...as well as didn't properly…read morefeed or take care my pup. After his 1 week stay of boarding my poor pup came home so upset i've never seen him like that before..just broke my heart! I also noticed a red rash under his neck as well as one of his nails seemed like it has been broken off some how ? Seems like leash damage under his neck as well. I'm just in shock, I thought I was bringing my baby somewhere safe so I could go on vacation, but turns out I was wrong. I will no longer be taking my dogs to the Pet Lodge. You guys shouldn't either unless you want the same to happen to your poor fur baby..It's upsetting you put your baby in what you thought was a safe environment only to know everything isn't what it seems!! I choose to keep my dogs name as well as mine confidential as I no longer want any sort of communication or contact with the Pet Lodge..Please be careful of where you send your fur babies I feel terrible and like it's my fault!! I also was not contacted about anything!! That is all I have to say.. 2/10 experience...if I could give negative stars to this establishment I most certainly would!

Nothing but great customer service from all the girls. We travel to see our doodle bug from…read moreMaryland and leave our dogs here. They are always helpful, polite and happy to see your dogs. The place always smells good, is clean and have lots of merchandise. They always have activities for the dogs. They also offer grooming services. If you ever need a place that you feel good about leaving your fur babies, this is your place. We will be back. Thank you!!!

I cannot say enough positive things about Bailey and Pebble Creek. I have an 11 month old boxer pup…read morewho was CRAZY! He didn't want to listen. Pulled me across the yard on his leash. Jumped on my elderly father and my grandchildren. No one could even come to the house. He spent time with Bailey in a board and train program. My grandkids were actually able to visit while my pup laid still in the floor. I no longer worry about either of us getting hurt when I try to walk him. He is still a work in progress as am I but with the Pebble Creek crew, we actually have a life again. Bailey told me when we started training that "Having a dog should add to your life, not take from it." With her help, our baby has been a great addition to our life. When I say how important it is that our grandchildren could be around our doggie, I do not exaggerate. My oldest grandson is autistic and my youngest is blind. It was very important that our doggie be calm around the boys. The photos I have attached is from the first day when then boys were able to be around the dog. Last but not least, a photo of our boy waiting to start the board and train program.

Amazing place! I've had nothing but an amazing experience and so have my dogs with boarding,…read moretraining, and grooming! Bailey is a phenomenal trainer and will make your dog's obedience top tier!