My experience was similar to Chester's. The appearance of great customer service at the beginning…read moreof the experience and it degraded once I started understanding the underpinnings of how the company actually works. Customer service is lacking beyond the basics. Ambiance is an order house for Hunter Douglas products and that is their cash cow (Dan, the owner, touts that). The business seems to be knitted together by a Dad owner who is mostly AWOL and a younger generation that are working their respective positions with great liberty around family schedules which the customer is expected to work with. Dan is arrogant and other employees (his adult kids) take liberties beyond a sales relationship when in a client's home. As an example, they took pictures of the installations without asking my permission. Dan marveled at the "old fashion" wall phone I have in my kitchen and made a big deal about it by taking a picture. They took blinds and roman shades off my windows and without asking removed them from my home. I wanted to donate them to charity. For some, I asked them to return them and they did. There was a sense that they were overly comfortable in my home. I work from home and scheduled installations around my meeting calendar. Often, they'd come early or flex their schedule and it become a distraction to my workday. They didn't call first, just showed up. Ambiance re-did all of my window treatments as I was upgrading after being in my home for 25+ years. I could have gone to other vendors for a Hunter Douglas product but I wanted a higher end experience with design consultation. This is a family run business. I learned quickly that my design "consultant" actually is the book keeper. Did I feel deceived? Yes! With my original installations, they went ok - minor nicks to walls and my hardwood floors and a nice gash to a mahogany chair. It took multiple trips to get extension cords for a couple of wood blinds and the right color putty for door shutters. The last putty job - some holes were filled and others were not so it was a sloppy job. These were all minor annoyances. The company doesn't schedule installations until after the product is delivered to them. This delays the e2e process even more. I had 2 products that arrived broken and that wasn't identified until the day of installation - more delays! But, for my last order and installation which were shutters on French Doors - my experience was never fully resolved and the relationship degraded. I had to cut my losses and move on with a competitor company. In my last conversation with the "designer," she was not answering my questions with accurate information I had received by actually contacting Hunter Douglas. I was trying to logically walk through the journey for the French door shutters and basically laid out how what I paid for was not what was delivered and the job was not complete after 6 months. There was one excuse after another but no resolution. She accused me of being a bully. The last absolute lie was that the shutter style ordered, which matches the rest of my house, didn't come in the cut-out modification I needed. If that was true, what's the reason I wasn't told that before I ordered it? I actually sent material to Ambiance that Hunter Douglas sent me with a write up of my shutter style and a picture with the cut-out modification. This was proof that what I ordered was available but not delivered. That's when I contacted Hunter Douglas to file a complaint and wrote this review. Enough is enough! Stay away from this company!

This business has beautiful products. In addition their customer service is spectacular. I had a…read moreshade repaired there. They kept me updated on the progress which was appreciated. I was fortunate to have this service so close to home.

We bought our first house recently with lots of wide open windows without blinds. Full light…read morecontrol is a high priority for us. Rob came over for the initial conversation to go over our options. He's very knowledgeable and also easy to talk to. Rob and Patti installed everything very quickly. They even did our tall skylight. We had almost every window treated and we'll need the last of them done in the coming years. We'll be back to Rob and Patti at Budget Blinds of Lansdale!

We were in the home buying process when we heard Rob and Pattis voicemail on the Preston & Steve's…read moresmall business love you help you line one morning on the drive to work. I told the husband, look that place up and text me the contact bc we will need blinds one day. We knew supporting a small business for a large purchase for our new home was the route we wanted to go! The whole experience with Rob & Patti of Budget Blinds was top notch. They have access to an amazing assortment of options. The wealth of knowledge they have really helped guide us to the most perfect and beautiful blinds for our space! From communication to instillation, they work so efficiently. I cannot recommend their service enough!

We just moved into a 55 and over community and we used Blinds Shade and shutter again and we are…read moreso happy with our purchase and installation. The shutters are beautiful and so sturdy. The shades are beautiful and we are going back to purchase drapes and valances. Superb service and quick installation!

I used BSS a couple of years ago when the motor on my very large electric/remote powered shade was…read morebroken. Even though I purchased that shade from another (online) vendor, they were happy to provide me with the service I needed. Their service was excellent! I recently had an issue where I thought the motor was not working properly even after I change the batteries and did all of the troubleshooting requirements on my own. When I called BSS, Ann in Customer service helped me go through the troubleshooting checklist before telling me to bring the shade back so that they could fix whatever the problem may be. The only thing I did not do in my initial troubleshooting was use lithium batteries in the wand. I always used non-lithium batteries, which worked fine. So in the last effort, I purchase some lithium batteries and sure enough that did the job! I truly appreciated the time and patience that Ann took with me to help me fix this problem on my own. I will continue to use BSS over and over again for future purchases.

We picked a stock shed 12x16 onsite since we had a current cinder block base in the yard. We were…read moreable to do some customization through the office (window boxes I didn't need could be removed). Putting the deposit and scheduling were easy! Someone came to the house to see if we could use the current base and decided we needed only stone work done. We also used Nick for fence post removal and he was responsive and priced reasonable. The team quickly removed the unnecessary cinder blocks and elevated the base for the stone (important to us since we need drainage). They even put grass seed down and cleaned up the yard. The shed itself was easy for delivery (we didn't have to be home). It looks great in the yard and is very well made! We are happy with the purchase and are thankful the team did a great job with install.

We were extremely happy buying a greenhouse from Country Time sheds. Our salesman Ed was…read moreextremely pleasant and helpful in our purchase. The greenhouse is beautiful and well built. The workers that installed the foundation and delivered the greenhouse were very professional and courteous. We highly recommend Country Tyme sheds!

Excellent service from start to finish. Really efficient, flexible and very reasonably priced…read more Everything was measured, organised and fitted within about three days, and the finished result looks amazing. Great value and a genuinely professional job. Would definitely recommend

We went to Avalon to pick out tile for a new master bedroom shower. Since we were replacing the…read moreshower only, we had to find a tile that would blend in with the existing floor tile and other tile. Jenna Steiner actually found the tile for us and it coordinated beautifully. She was welcoming and make us feel comfortable when we were all working hard to find the tile. We are very pleased with the finished product.

My wife and I got tired of our Closet Maid setup. It was taking up space but couldn't use most of…read moreit. We did some research about how to make the most out of our closet and came across many different design companies. What sets California Closet apart from others was our designer Tanner. Tanner came to our home measured, quoted and gave suggestions throughout the whole process. The greatest feature was that Tanner was able to show us the design in a 3D rendering and was able to give us a much better perception of the space and design. The Lifetime Warranty was something that gave a us a peace of mind and they really mean it. We were very happy with their work that we recommended my in-laws get their closet done as well. They had issues but Tanner has been there every step of the way to make sure they were taken care of. The level of service and attention to detail is what really impressed me.

We had a very disappointing and frustrating experience with the Philadelphia location. We were…read morewilling to try California Closets and pay the premium on getting a Murphy bed installed (over $6k) because we expected great quality and great service but we didn't get either one and will not use them again! They refused to give us any financial remedy even though we've had to spend so much of our time because of their mistakes, lack of communication, poor installation process and damaged product that was installed. The poor service started when they sent only one inexperienced person to do the installation which ended up taking over 7 hours for a simple Murphy bed. In addition he had to call two people to come help him during the installation. And at the end of the day, the bed wasn't installed properly. There were extra holes that were drilled and patched on our brand new bed and gaps between the bed and the wall. Also, we didn't find out until afterwards that there were supposed to be 2 people installing instead of just 1. They should've communicated and given us the option of rescheduling, or they should've found someone else instead of leaving an experienced person by himself for an expensive project! So afterwards we've had to spend so much time going back-and-forth, trying to get the issues addressed and fixed! And 1 month later we are still having to deal with these issues!

My shower glass was just completed by Pottstown Glass and I couldn't be happier with the end…read moreresults plus it was a great price! I dealt with Joe who was very pleasant and upfront about any hiccups along the way. Joe knew the importance about NOT drilling into the shower curb which made my day, other quotes I got said they may drill into it which is a BIG NO-NO. My hiccups came from the manufacturer of the glass not from Joe himself, they cut my towel bar holes too big so we had to get a replacement panel. Joe went above and beyond and still came out and installed my shower glass same day so that we could use our new shower ASAP, he then came back (45 min drive) and installed the correct glass panel once he received the replacement PLUS he made the manufacturer give me a discount for the hassle. He even made the manager at the manufacturing facility call me to assure me that he was at fault and that they were working on getting a replacement right away. I dont think you could really ask more from a person or a company in dealings as I felt they went above and beyond. I read the other negative review and I dont think that person realizes that ALL shower glass companies have to deal with outside glass manufacturers for shower glass. Shower glass is TEMPERED and goes through a "built to order" manufacturing process for each order. These big manufacturers have to cut your glass, then bake it in a big oven to temper it. Its a large process... I have added a picture of my shower above so you can see how it turned out.

A big start would be being professional on the phone. A second thing would be actually showing up…read moreas promised. After reading some other reviews when this company didn't show up I guess I dodged a bad situation. To make things worse this company appears to not have a PAHIC number which is required by the state to operate as a home improvement contractor. This is a major red flag coming from someone who ran a HVAC company if their own in the state for a long time. They also have been taking 50% deposits which is not allowed in the state under the PAHIC laws. Use caution using this company. Edit to add: The owner admitted to taking larger deposits than he should. Their PAHIC information is not listed as it should be and did not come up when searched by name, phone number, address or anything else. Their manager is a snot nosed punk who lies. The whole company apparently had issues and has been reported to the proper channels to ensure they are looked into and that they use proper tactics in the future. What makes this even better. You did not have a PAHIC number until I told you about it. I can see when you filed for it. Your company continues to lie and cause problems for itself.

Excellent design help and beautiful results! This was a difficult old house - no two windows the…read moresame size. Couldn't be more pleased with the new draperies. Thank you, Joy!

It was a pleasure doing business right here in Ambler after getting estimated prices that were all…read moreover the place. My goods were custom made at affordable price-they even had my shades installed as a rush for Christmas. I highly recommend Drapes of Joy for their reliability and ease of purchase.