Everything was dirty. The towels smelled bad. Bugs were in the bed. The beds were half made up. The…read morefloors were sticky. The owner was very rude about the whole situation and said his kids live like that so it's no problem. Requested a refund and didn't receive one.

If I could give no stars, I WOULD. My boyfriend and I checked in this morning. At first glance it…read morewasn't that bad considering it was a run down motel (and the closest hotel to his rig) The room smells really weird, not as clean as it should be. And to top it off, there was a LITERAL ROACH crawling on the bed when we got back from dinner. A ROACH! Never, ever staying here again.

We come to Lufkin 2x/year for gymnastics meets. This place is the best one we've stayed at so far…read more Prices are more reasonable than some of the other ones. The staff are nice. There's fresh-fruit-flavored cold water, big chocolate chip cookies, and a cappuccino machine by check in counter. The reception area, hallways, & bedrooms are clean. The only drawback is the small gym with limited equipment & no hand weights. You can do cardio, but impossible to do proper strength training with what they have. We had 2-queen bedrooms. NO CONNECTING ROOMs, although it's noted to be available online. Our bedroom & bathroom were reasonably spacious & stocked with basic toiletries. We really liked the breakfast options. Although the dining room is small, they have more variety of breakfast totems than most places (even the more expensive ones). Here are the list of their breakfast choices: - hot items: pancake-covered sausage on a stick, scrambled eggs, mini sausages, biscuit & gravy, Texas-shaped Belgian waffle (you make it on site with a waffle maker) - continental: bread, bagels, prepackaged cinnamon rolls, prepackaged cheese pastry, breakfast bars, prepackaged blueberry muffins. - fresh fruit: apples, clementines, bananas, blueberries - others: yogurt, oatmeal, 3 types of cereals, peanut butter, jellies, chocolate chips, butter - drinks: coffee, milk, non-dairy milk, OJ, apple juice.

In this price range, this was a very nice hotel. I enjoyed my stay very much, clean, quiet, and the…read morestaff was friendly and attentive. Very good. I will come here again. I asked for a room in the back where it was quiet, and I had a great view of the trees.

We make it a point to stay at this wonderful hotel when we are passing through and can get a…read morereasonable rate. This hotel is so special to us and we enjoy everything about it. We appreciate the history and the well appointed restaurants and bar within. You don't even have to leave the property once you arrive. We will definitely return. You cannot go wrong staying here.

Wow. So many things awful. I guess the new philosophy is they are the only game in down so it's ok…read moreif everything is terrible. They don't care. No upkeep, terrible service, pool trashed, and staff telling you off. I also paid for fresh flowers in the room and sparkling wine for our arrival. I received plastic flowers and a $6 bottle of sparkling wine from HEB. Ridiculous. We also paid for a pool view room. You will see how bad that was in the photos. We reached out the the management staff they never responded All we can thank this property for is successfully ruining our anniversary.

A last minute business trip to Shreveport and I needed a place to stay so I stay at the chain I…read morealways do, Hilton, and landed at this HI. This HI measures up to most all HI's I've stayed at. Nothing over the top great, certainly nothing negative, just consistent. And for any business traveler, consistent is good. Room was clean, a/c coldish, breakfast bar as usual. Again, consistent. The only negative comment was the internet. So I will say that the weather was stormy bad all evening and morning and I kept getting an SOS on my phone which meant, if I understood correctly, my iPhone was not in an area my provider is - Verizon. And, have never stayed here or in this area, not sure how to gauge this. And, BTW, yesterday was the solar eclipse and we were a bit east of its path so there's that. If in the area again and in need of a room, I'll certainly stay here again.

Had an amazing experience. The staff was really nice and the up front service desk lady was also…read moreamazing and very helpful. Her name is Jessica and out of all of the hotels I've stayed in here in center while passing through she has been no doubt the best representative and most helpful with everything. 10 out of 10 definitely recommend the Hampton Inn.

"Clean, Comfortable Stay With Great Service"…read more When I first walked into the lobby, there was a bit of a "weird" smell, and I even heard another guest complaining, so I was hesitant. But I asked for a room with two queen beds, plus extra towels and blankets, and the staff was quick, kind, and able to accommodate everything I needed. The room itself was very clean -- same with the bathroom. I love that they use Dove soap, and my kiddo loved the lotion, which was a nice touch. The beds were extremely comfortable; we were out cold within a couple of hours of getting settled. There were plenty of outlets for all our devices, which is always a huge plus. My only small complaint was the TV -- the bottom of the screen was shaky like it might be going out. We only used it to watch the game before bed, so it wasn't a big deal. Breakfast was good, service was great, and overall we had a comfortable stay. I would definitely stay here again.

The front desk was extremely helpful. We made the reservation like 5 minutes before getting there…read moredue to another hotel being really gross, and they got us checked in and in a room in minutes. Everyone is very nice and the rooms are amazing & very clean. 10/10 would recommend.

Pleasantly surprised at this place. Very clean, rooms are spacious and the staff was so friendly…read more Close to good local restaurants Would highly recommend to stay here

This is not my usual hotel accommodations. I am accompanying my husband and son on their annual…read morefishing trip. This hotel accommodates those with boats and huge trucks. Of course I had my preconceived notions. Although the hotel wasn't luxurious, it was clean and doable. The rooms remind you of your grandmother's house. The plain traditional wooden furniture, wooden floors, a tv and not much decor on the walls. Simplicity at its finest. After a day on the water. We came in thinking we would get ready for bed, but guess who found ants crawling in their bed? Me ! We called management and she came promptly. She started to change the linen and we determined ants were crawling under the mattress too. The manager left the room and immediately came back with keys to a new room for us to move too. We didn't have any problems in the new room. Kudos to the manager for taking care of us and having a pleasant attitude. Yes, I will return again! If you're ever in the area, give this hotel a try. I felt safe and local restaurants are within walking distance.

Newly renovated No longer have coffee maker in the room…read more But can request one from the front desk

Coming on the heels of a horrid hotel experience. This was such a sweet hotel tucked away…read more The mid morning check in staff was amazing. The one when I was leaving may not have been having a good day. Comfy bed and pillows - good water pressure. The only issue was the ac unit leaked water all over the floor overnight. Great option if you are in the area.

Arriving to my room I see the door is open with the deadbolt out and was difficult to fix. I asked…read morethe front desk why was my door open and was told it's for housekeeping checks. Plus the doorframe and locks look like they have been jimmied at somepoint. Service at the little restaurant/was average. Rooms were clean.

We are usually fans of Courtyard Marriott but this one left a lot to be desired. It had a surface…read moreremodel but that was basically put right on top of an older hotel. First our Bathroom door wouldn't shut. The door was too big for the frame. As we've actually experience in a lot of other Marriotts that are older the sink is so far back on the counter I basically have to lean over and throw the water at my face to wash it, then it gets water all over the counter it's actually pretty comical. Overall it suited our purposes for a quick overnight here for family but other than that it wasn't our best Marriott stay. I will say all though it wasn't our worst. It wasn't 1 star but not sure I could give it more than 3 stars although it's likely more like a 2.5 The other thing is we got a room right next to the elevator and the walls at so thin here you can hear every footstep and ever single ding. I'm a light sleeper and so it didn't particularly makes for a nice night of sleep. You can also hear every single creak in this hotel, probably because it is rather old in death the lipstick they slathered on it. I will give it this, it was clean, and the beds were fairly comfortable but the pillows were horrible (but we've experienced bad pillows at almost every courtyard so this is probably a corporate thing.)