Well run facility. My room was cleaned every day with fresh linens, breakfast was always hot and…read moreready in the morning, and overall very clean. Staff is friendly and accommodating

Update; had to stay here again, the alternatives in Franklin are even worse. The price this time…read morewas over $200, the same price we just paid at Holiday Inn Express in Park City, Utah...Franklin, NC is no Park City. this hotel is the crappiest hotel I've ever stayed in for $200+. Genuinely dated. When my wife asked why it was so expensive, the desk clerk replied, "People can beg all they want, we're going to charge whatever we feel like". The attitude is also genuinely dated!

We enjoyed a night stay here with our dog over the holidays. This is a historic property so…read moretherefore the rooms and baths are not modern like a chain hotel; however they are charming and comfortable. The breakfast was delicious and plentiful (made to order for us because it was a quiet night!). A nice touch with the holiday plating and general home decorations. We got a very nice history from the owner of the property and area along with a spot-on dinner recommendation. The local brewery is a 2 block walk down the hill. A great stay for the price!

My family and I stayed here for two nights and I was very happy with their friendly service,…read morehospitality, professionalism, cleanliness, and communication - and of course the breakfast! They were very accommodating when we asked last minute to move one of our family member's booking to the first floor because of her difficulty with stairs. They were also helpful in offering restaurant recommendations in the area. During breakfast on the first night, we were told the history of the house, which was fascinating. The breakfast coffee was very good! And the common areas were beautiful (decorated for Christmas, which was right around the corner). This place is a great stay.

Stayed here a couple of times recently. A far better deal than the Hampton Inn up the street which…read moreis more than twice as expensive for only slightly better quality! The problem is the clientele. It attracts mostly construction crews. The halls are thick with the smell of marijuana and the parking lot at night is even worse; not just weed but alcohol as well. Throw in some drunk guys playing soccer and it's not exactly family friendly.

Upon arrival we were greeted with friendly staff and an unexpected upgrade since the standard king…read morerooms were booked up. The room was HUGE and we enjoyed the extra amenities. The bed was very comfortable. We were pleasantly surprised that the continental breakfast included more than just muffins. There was a waffle maker, cereal, eggs, sausage, pastries, and breads. It was required to take breakfast back to rooms due to Covid. Comfort Inn lived up to their name.

We were in the area to do some site seeing and hiking in the area. We followed this awesome couple…read moreon youtube back when they thru hiked the AT a few years back. We continued to follow them the next few years on some of their adventures and actually got to support them for a day when they did a thru hike of the Ice Age Trail in Wisconsin. Their hostel is such a warm and comfortable space, and they are such gracious hosts. They shuttled us around town when we needed it, they told us all about the area, gave great suggestions of places to see, and they even made arrangements for me with a local fly fishing guide! This was such a great stop on our journey and Franklin is such a cool area with lots to do. When talking to them about why they started a hostel, they said they wanted to support the hiking community and wanted to make a hostel that checked all of the boxes of things they were looking for in a hostel through the eyes of a thru hiker. We are not thru hikers but I think they have accomplished that and then some!

Amazing Folks. They will pick up hikers at Winding Stair Gap and take them back to their amazing…read morehostel. At the hostel there is plenty of food, drinks and snacks for you to purchase. The shower is hot and they have a laundry area. The bedrooms are just the right size for 4 people. If you are hiking the Appalachian Trail or just need a place to hang your hat at night, this is the place. Awesome living room area for you to relax in. Nice seating area outside. During hiking season they provide an amazing breakfast for the hikers who stay.

This place had good reviews on booking dot com and it was one of the only vacancies in town with a…read morefull kitchen. We planned to stay for 6 days and cook thanksgiving dinner here after hiking. We were given a small cabin at the top of the hill unattached from the rest of the hotel. We unpacked everything and began to look around and notice cobwebs lining the ceiling in the bedroom on the left and the kitchen. The entire place was crooked and uneven. There is no heating, just two space heaters. There were holes in the walls and doors. We were hungry after a 10 hour drive so we wanted to get cleaned up and go out to eat. I washed my face and reached over for a towel and the towel was already wet and smelled terrible. The toilet paper on the holder was almost completely gone so I looked around for more and found nothing but a filthy sponge under the sink. We got back from dinner and flipped on the lights and found cockroaches everywhere. Dead ones, live ones, old ones that were obviously there for quite some time. We weren't interested in taking home any new pets so we cancelled the week and left to a different hotel in another town. The woman at the desk was very helpful but the guy seemed to think this was some sort of a joke. I told him we wouldn't write a review because they seemed embarrassed and he told me he would LOVE for me to write one. He just loves reviews!

Microwave sounds like it's going to explode or Radiate me. Would not replace so I could not eat in…read moremy room. Gave my dinner away

Kitschy comfy local friendly clean. "Nick at Night" builds…read morenightly bonfires in the fire pit out front where residents can gather around, bring a beverage, and chat. The bed was so comfy and the linens sparkled! I specifically selected Carolina Motel because I wanted something other than the typical corporate experience, but a B&B was a little too "close for comfort." This was the PERFECT middle ground and I'd stay there again any time! Plus, it's just off the highway and only about 1/4mi away from all of the restaurants, etc., and just a few minutes from old Franklin. Perfectly located!

I made the reservation about a week ago, confirmed the reservation, they confirmed, i got to the…read moremotel on the 4th with my grandchildren, which I told them in the conformation communication that it would be my self and 2 kids aged 9 and 4. They refused to give me a room as we live "to close to the hotel." They said they have a 75 mile policy but I dont see that on their website or on your listing. Obviously I would have booked elsewhere. I was humiliated and my grandkids were crushed as they had been looking forward to this trip for over a week. How is this possible?? im almost 60 and I have never in my life heard of this happening. I am considering a civil suit. They said "we have a DRUG PROBLEM here and dont allow locals to stay with us" No one conveyed this to us when we booked or confirmed our reservation and they had all our info. BAD BUSINESS.

Pet Owner Beware! Pet fee is $45 per dog per night! Booked room on an app that called the hotel…read morepet friendly. Not my idea of friendly. Room was clean on the surface. When I got in the shower leaves came up out of the tub drain. Tub was clogged up the rest of stay. Reported to desk in afternoon and was told maintenance was gone I should have told them that morning. Nothing was offered to fix or compensate for the inconvenience.

I have to say that when you book through hotels.com, it seems like you get the worst room that they…read morehave. Our room was at the end of the hall next to the outside door with no lighting at all in that area. We wanted to iron shirts for going out for dinner. The ironing board was ancient and both of us could not figure out how it works. Even the clerk at the front desk couldn't figure it out. It took 5 minutes to make it work but it was still far too low for a 6-ft 2-in tall person. Sounds like a petty complaint but it shouldnt be difficult to modernize the ironing board. A coffee machine was offered with supplies to make coffee however there were no plugs near the desk at all where the coffee station lived. The only plugs in the hotel room were on the wall about 6 ft from the bed and on the other wall again 6 ft away, and one plug by the bedside, one in the bathroom. I charged my phone in the bathroom. The bed was very comfortable and we slept very well. When we woke up in the morning our luggage was infested with ants because we left our luggage on a bench that abutted the window sill. I reported it to a bewildered front desk clerk who didn't send anyone to look at the situation while we were there. The bathroom is very large with one light near the toilet. No light near the shower. The holder for the shower hose faced the room and was useless; it was not directed toward the middle of the tub. It was laying in the tub when I got in the shower. You had to wet yourself first then find the hose with a soapy face to rinse off. For a Wyndham hotel, this was inexcusable. We deserved better. And the "continental" breakfast, just poor. Enough said.

it's Microtel so it's never gonna be a real 5-star experience but in it's class it's up there…read more.. 2-story walk-up (no elevator) nominal breakfast offerings, smallish rooms which might or might not have a nuke or coffee... but in the land of $120+ rooms Microtel is going to put a chunk back in your pocket. you get a clean comfortable room, soft cushy bed plus pillows, hot and cold running water that stops when you're done and a little something in the morning for your belly at a non-bank-breaking price point. so yea!! was in town with the cutest of chicks to see Lyle and his acoustic group at the Smoky Mountain Performing Arts thing place which is literally out the back door and down a flight of stairs and you're basically there. the short walk across the parking lot afterward meant we was just about getting ready for bed while folks was still queued leaving the lot and THAT makes this property a bargain at twice the price :-) also, several food options nearby from sit down to take out to pizza with or without go-karts so you can do you the best way you know how.

Nettie at the front desk is horrible. She went out of her way to not help a group of over 25 people…read moretrying to check in, claiming we didn't have a reservation as I looked at it on my phone in my hand. Get someone who actually wants to help at the front desk

Coming up for a birthday celebration we were looking for someplace quaint. Quaint we got but didn't…read moreexpect the rest. Room was a wreck and had been deteriorating for years. Carpet held together with duct tape, faucet had little pressure, no stopper, cigarette burn holes in our comforter. The worst part was a knock on our door at 10pm from the owner asking how many people we had in our room. When I said 3 he said it'll be $10 extra for the 3rd person. For a crap hole that was already $85 a night is now $95. I'd sleep in my car before I ever got ripped off by this guy again.

Pool was empty and an overflowing dumpster next to our room reeked. Also we had 2 towels for four…read moreguests and the owner insisted that we return the first two before he would give any more (?), which is bizarre. Conclusion: avoid this dump.