Mom and pop operation that cares about their customers. Night and day difference from the…read morecorporate style and or airport experiences. I trust them on a monthly basis to provide me with a car for a work tru

We rented a luxury car from this location and when we went to pick it up the car was not available…read more They tried to give us a small Honda accord. When I questioned the manager how they could do this he just shrugged his shoulders. Horrible customer service. Obviously reserving a car does not make a difference to Avis!!!

Made a 7:30a reservation for a mid sized suv, traveling out of state for a family funeral. When we…read morereached the location the lot was bare, went inside to check in; a man told me to wait as he would see what is available. I was a little confused as the car I made a reservation for should be available. This agent was STALLING, started helping a customer on the phone then got back to me saying he's still looking. After about 15-20m I was told there are only 2 pick up trucks and 8 mini vans. Then the agent tried telling me being that there are folks still on "holiday" with the car, they don't have what I needed. I asked about another car on the lot (a Jeep), I was told that there were 4 reversions on that class!!!! If this is the only car you have in the class but have 4 reservations on it, the other 3 people are going to be SOL??? Called the Edgewood location, no cars but a dodge charger, not the kind of car needed. We were sent to Middle River. There was no confirmation call the night before, if this location knew that had no cars available upon opening why not call the guest to let them know so they aren't traveling out of their way to be sent out another 30min?? Nothing was offered/no discount to us for the inconvenience. Agent gave us a card to call him if we were to run into issues at the MR location.

I've been to this location before and this time I was originally scheduled to pick up a car at…read moreLight st. but they didn't have any cars available- worked out as this location is much closer. Luckily they had cars available although not in my reservation class. I found out (surprisingly) this is the largest branch in the area. Picked up a Toyota and process was seamless. The lady that helped me was friendly and said she would call when a Premium class car is available. Turned out I had the car for a month. Took this long for my car to be repaired (including parts lead time given supply and labor shortages) Unfortunately they never got a Premium car (I called to check a couple of times). That said, understandable given current shortages all around. Returning the car took about a 1/2 hour as there were a couple of customers ahead of me. Once it was my turn the inspection and check out process was quick and service was friendly. I believe they have a pick up/drop off service if needed. The car had a few more miles (17k) than I would have liked but overall it was fine for what I needed.

The cars looked like the came from the use car lot down the street. I canceled my reservation and…read moredrove my own vehicle because I knew it was better than what they tried to give me. I would look at the inventory they have first before using them. I love enterprise but I will not be using that location again.

This Enterprise is the only one I'll deal with. All the staff are nice and easy to work with …read more Anytime they didn't have the vehicle I thought I was getting they made up for it with a nice upgrade.