We had the best experience renting a Lamborghini from these guys! I didn't know where to go when…read morehoping to rent an exotic car for my sons birthday. I searched the internet and found this company. We talked on the phone and I felt completely comfortable with the rental. The car was absolutely beautiful, and easy to drive. It was a day to remember. They picked it up from my house Monday, I wish I could if kept it longer! We'll definitely use them again!

Rented the Audi R8 and had a great experience renting from GoExotics. Excellent service and very…read moreeasy to work with. The quality and value of their cars is unmatched. I've rented from other local exotic companies and none compare to GoExotics. Will definitely rent from them again. Highly recommend!

The worst location I have ever visited. Marvin was an unprofessional and rude associate. He should…read morenot be in customer service and Enterprise should be ashamed to have people like him represent their company. The first car they gave me had no A/C, bad brakes, and was filthy. The second car they gave me was also dirty. My insurance company chose Enterprise as the vendor they work with. I would not have chosen them or continued to deal with them after my encounters with Marvin. This location also has a limited selection of vehicles available. I would not recommend.

Great experience renting a truck here. Easy reservation, pickup, and drop off process. Patrick was…read morevery helpful. Truck was ready when I arrived, clean and in great condition.

I was told I would receive a 20% refund that I have yet to receive. Even though we were…read moreinconvenienced by having to drive two separate vans. Even though I order l one 12 passenger van I had to wait to get another driver then we paid two $250. down payments two separate charges to two separate credit cards we were charged because I paid ahead of time the were not able to split the payments . We were not notified of this until after we arrived on time and had to wait 30 minutes before we were even seen to be told we weren't able to take the van we paid for. We were then offered to drive to Bowie to get the 12 passenger van we initially ordered. I would like to get my refund and never have to deal with company again in life!!!

My flight was delayed so they gave away the car I reserved. Apart from not being able to provide…read moreme with the rental I booked with a credit card, the manager rudely told me it was my own fault and tried to charge me a $50 fee for not cancelling. I lodged a complaint with Budget and got a refund. Serious problems at this location.

I hate leaving one star but this warrants it. I rented a Cadillac over a month ago, when we arrived…read morewe were told there little cars left and we Ended up with a Jeep POS. The drivers side windshield wiper was not 100% and I was FORCED to buy a new wiper because again there were no other cars. Let's not even discuss the two ladies at the "preferred" window at the airport who both looked like they'd rather be anywhere else but their job, one was even doing a crossword puzzle as she was working. Though she seems more into the crossword than really helping us. My advice? Rent somewhere else, these people only want your money and don't care about your satisfaction. Probably the WORST rental car service I've ever experienced oh and they charged my card twice while I was on vacation. Utter train wreck.

I just want to acknowledge Roxan and how amazing and helpful she was. Her customer service is 5…read morestars.

I went to the Columbia location and i usually use Catonsville and at that location they treat me…read morewell. Darren assisted me and wasn't that nice. I felt racially attacked when I declined collision insurance. I've never had a bad or questionable experience at Enterprise and was shocked. I talked to the manager when I returned the vehicle and he was supper apologetic and kind.

We got a great Jeep Wrangler from Enterprise in Frederick Md. it was spotless and great to drive…read moreinto D.C. No one messes with a tank like that. We'll be sure to use this Enterprise office again.

This was the worst experience I have ever had with renting a car. I will never rent from NextCar…read moreagain. Several things happened which were unacceptable. First, I called before coming all the way to the Catonsville, Maryland location because I had to catch a Lyft. I asked if the rental was ready and Shakira (I believe) answered "Yes. When I arrived, she asked me who I had my car insurance with and I told her. She said she was on hold with them which I thought was funny because I'd just turned in a Hertz rental which only needed my company and policy number. She said that she needed to confirm that I had insurance with my carrier as well as other information. Second, as I was being checked in, after she swiped my license, Shakira asked when was the last time I rented from NextCar and I said, "I don't remember." She said there was a "Do not rent" alert and I had to call a number. I was livid! I said, "Why didn't you tell me that before I came all the way here?" She said, "I hadn't swiped your license." I'd brought all of my belongings because I had to go to work. By now, I'm running late and upset that I hadn't extended my first rental. So, I called the number just for the woman to say that she had to clear a hold (that shouldn't have ever existed) and would call Shakira back in a few minutes. After they hung up, Shakira asked for my insurance card. Third, as she continued to be on hold with my insurance company, I pulled up my insurance coverage on my phone and showed Shakira my policy and coverages, but that was not good enough. She had to continue to wait for my insurance company to pick up....Ugh!!! By now, I'm really running late for work, but they aren't letting up. So, after waiting 30 minutes, someone finally answered. They had to verify all of these coverages and ask questions. It was waaaay more than Hertz, Budget, Dollar or any other rental company needed. This should have been taken care of ahead of time especially when I called. Fourth, after all of that, NextCar placed a $250.00 hold on my credit card for 14-18 DAYS!!!! That's insane. Remind you that this was for only a 24 hour rental. Most companies charge $200.00 for a 3 day hold at most. Anyway, I was stuck and by now, very late for work. BTW, I'd also asked for their headquarters and Shakira gave me an address and phone number on a Post-It note. Fifth, when I finally walked out to the car, it was absolutely disgusting!!! The outside was dirty and had stains all over it; bird poop on the roof, trunk, back window; the windshield was completely filthy; it was a Versa covered with stains from bumper to bumper. I mean totally dirty and disgustingly nasty!! Sixth, after all of that, as I left, she never said, "Thank you." And I am giving them MY business and money. So tacky! I gladly returned the car the next day. This was the worst customer service and car rental treatment ever! Never again. I would not recommend NextCar to anybody for your car rental needs. They have zero professionalism and customer service skills. And to think I paid market price for a Versa rental (they had a BMW in the photo).

Please know that after I arrived at your car rental service on Saturday, January 25, 2025, at…read moreapprox. 11:00 am, to receive the car rental that I had scheduled and confirm via online registration. This was at your East North Ave. Office, Baltimore,MD. The office staff and even the office manger were most unprofessional and unhelpful. First, the the office staff who was supposed to be helping the customers was involved in conversations with another customer that did not seem to be related to professional customer service, and it took an inordinate amount of time for him to complete that particular transaction. Since, I was sitting there waiting patiently, I ask to use the restroom and was told "its out of order", however, prior to my request to use the restroom, the office manager and used it. I saw him come out of it. It seems to me that as a business that should want to attract customers, and not send them away, the staff there could have easily allowed me to use the restroom. Now, the other area of my displeasure was after making arrangements and getting a confirmation (NCCLN10799176), I was told that the vehicle that was supposed to be held for me was not available and the staff wanted to put me in a much smaller vehicle. I then asked to speak with the onsite manager, and he was equally unable or unwilling to mediate the situation, such as making an attempt to contact another NextCar office to see if another vehicle was available or even offer an apology for this inconvenience. So, I left that office and conducted my car rental business with one of your competitors. I just want to share my experience with the corporate office. I will also note that I have done business with your company in the past, and that experience was a lot more pleasant and professional than the current experience. Respectfully, Edward Whitfield