Worst experience ever!!! We reserved a mini van. The vehicle we were provided had not been checked in after is was dropped off by the previous renter. The car was filthy. Garbage bin was full, garbage all over the floor and seats. The exterior was full of dead bugs and so dirty. I was obvious the car was not checked in when the previous renters returned it. We requested the car be cleaned before we take it, but Anthony offered us another mini van. This different van had a totally bald passenger front tire. Like, completely flat. We let the guy know (Anthony). He told us WE can take the car to the tire shops to get it fixed!!! Obviously we passed up that option. He then told us to give him 1 hour and he would have the car cleaned. So we did just that. When we returned Anthony was not there and I called on the number provided at the desk. He told me he had to do an errand and HAD NOT CLEAN THE CAR during that said hour!!! Then he tried to suggest we rent a SUV because it sat 7 people, like the mini van. We rented the mini van for a reason and didn't accept his offer. After 3 HOURS of dealing with this WE took the car home and cleaned it ourselves. We absolutely gave the vehicle back cleaner than we got it, and with a full tank, which was not what we were given even though he checked off on the forms that it was. During all of this debacle the guy was dealing with other customers, and each time we were giving a new car he just handed me new keys and NO PAPERWORK!!! I had to ask for the contract for the van. I still cannot believe I spent 3 hours there just to drive off with the original dirty vehicle. Never again, Budget. read more

The customer service here is amazing. They are very patient and it's clear they genuinely care about their customers experience and satisfaction. read more