Overall good experience! The cruise was well run and organized. We started out with the Pirate; he…read morecame over to us on a boat and the kids were able to quirt him with their squirt guns. The kids did get wet when the pirate squirted them with his squirt gun. My 4-year-old thought the pirate was real and was actually scared. My 8 year old enjoyed squirting the pirate in the eye with water. They pulled a treasure chest out of the water and were able to each grab some coins. Pulling the treasure chest out of the water was a big hit. The boat itself does not look like a "ship" with any kind of special pirate type decorations. They also had a crab trap in the water and let the kids handle the different types of crabs. On the way back to shore they had a limbo dance contest with the kids, and they all had fun. Overall, worth the money!

Friendly crew! We went on the Clambake at Sea and it was amazing. From the local seafood to the…read morescenery and the captains knowledge on some local history. Great time will be back again for one of there other cruises!

Yesterday's weather was made even more perfect while enjoying a whale watch with Captain John out…read moreof Plymouth MA. We journeyed out to Stellwagen Bank and saw 30 WHALES, dolphins and grey seals! It was an exceptional day for viewing these amazing creatures. I would like to highlight our tour guide and narrator, Lindsay who is a naturalist and someone whose passion, expertise and knowledge was palpable. She is articulate and personable combining just the right amount of enthusiasm and humor throughout the trip. You could feel not only her energy but her authentic respect and devotion to educating others about these giants of the ocean. I feel blessed everyday that I get to live near the ocean here in Massachusetts and to know these amazing mammals live and breathe in our waters. Thank you to Lindsay and the entire Crew on Captain John's Whale Watch!

Great trip. We learned a lot from the naturalist on board as she narrated the trip. And we saw…read moreplenty of whales.

We recently had the good fortune to be on a Bay Spirit Tour out of Hyannis and could not have had a…read moremore enjoyable, relaxing afternoon! We were greeted by a lovely lady who took our names and allowed us on board. Once on, we found perfect seating in the front of the boat and were informed that beverages were being served below. How fortunate that they had a really nice selection of wine, spirits and cocktails at a very affordable price. As for the trip itself- it could not have been more perfect! The boat ride was comfortable and our tour announcer, I did not get his name, was so informative and told us a great history of the area! He was so good that when we got back to our friends' home that evening we even watched The Final Hours co-written by Cory Sherman a friend of our guide. What a great way to end a beautiful day! HIGHLY recommend Bay Spirit tours- not pricey, great customer service and so knowledgable-you will NOT be disappointed!

We weren't going because of the weather but we did not call to inform them. shortly before…read moredeparture time they called us to see if we were nearby. That is such customer service. i wish we had called to let them know.

A fun day touring the Cape Cod Canal. The tour guide was great, informative without being dry…read more You pass under the railroad bridge, Bourne Bridge, and Sagamore Bridge. It's a no-wake zone throughout, so it's a calm, peaceful ride. Its inexpensive, and is a fun thing to do on a nice day like it was.

Hy-Line Cruises Customer Service Complaint…read more My experience with Hy-Line Cruises on Wednesday, August 19, 2026, raises several legitimate customer-service concerns. The biggest issue is not simply that I misunderstood the departure location; rather, it is that the staff failed to communicate clearly, failed to proactively notify us of the cancellation, and then charged us an additional $11 without adequately explaining the change in service. I want to make clear that I am not complaining simply because the original cruise was unavailable. I understand that circumstances, including weather, can affect scheduled cruises. My concern is with the manner in which the situation was handled by the ticket-booth staff. I would like to address the following: Website confusion: I purchased two tickets online for what I believed was the two-hour Cape Cod Canal Cruise departing from Hyannis. Based on the information presented on the website, I reasonably believed I had selected Hyannis as the departure location. The website was not sufficiently clear or user-friendly to prevent this confusion. Poor communication at the ticket booth: When I arrived at the Hyannis ticket booth, the male agent asked whether I was there for the 4:15 p.m. cruise. I explained that I was there for the 4:00 p.m. cruise and showed him my booking on my phone. He then told me that I was in the wrong place. When I asked where I needed to go, the conversation became confusing, with the agent repeatedly referring to "the other end" without providing clear directions. Inappropriate and unhelpful information: I was eventually told by the female agent that I needed to go to Onset. When I asked where Onset was because I was not from the area, I was told, "Boston," followed by the statement that unless I could fly, I would not make it. This was an extremely unhelpful response to a customer who was simply trying to determine where the cruise departed. No proactive communication about the available alternative: I was eventually told that there was an ice-cream cruise departing from Hyannis at 4:15 p.m. The female agent stated that she would have to ask the captain whether my companion and I could go on the cruise. I agreed to wait. I had to approach the booth for an update: At approximately 4:16 p.m., I noticed that nobody was boarding the vessel. Since no one had provided us with an update, I returned to the ticket booth and asked whether the captain had approved our boarding. Only then was I told that we could go on the cruise. Unexpected additional $11 charge: I was then told there would be an additional $11 charge for the two of us. This was never adequately explained. I had originally purchased tickets for a two-hour Cape Cod Canal Cruise, and I was now being placed on a one-hour Hyannis harbor cruise that served ice cream. I do not understand why I was required to pay an additional $11 for a substantially different and shorter cruise. I believe I am entitled to an explanation of how the $11 additional charge was calculated. Failure to inform us of the cancellation: After being given the new tickets, my companion and I walked toward the boarding platform. There was a rope across the walkway, preventing us from boarding. At that point, my companion approached the ticket booth because I did not want to deal with the two employees again. She was then informed that the 4:15 p.m. cruise had been cancelled because of high winds and that we had been moved to the 7:00 p.m. cruise. We were never notified: This is perhaps the most troubling part of the experience. Had I not returned to the booth at approximately 4:16 p.m. to ask whether the captain had approved our boarding, and had my companion not subsequently approached the booth after seeing the rope across the walkway, we apparently would have continued standing there without knowing what was happening. At no point did either employee proactively tell us that the 4:15 p.m. cruise had been cancelled. Last-minute change to our plans: We were ultimately moved to the 7:00 p.m. cruise, which substantially changed the experience and timing of what we had originally purchased. I understand that high winds can necessitate a cancellation, and I am not blaming Hy-Line Cruises for the weather. However, passengers should be promptly and clearly informed when their cruise is cancelled or rescheduled. Overall Concern The entire experience at the Hyannis ticket booth was unprofessional and unnecessarily confusing. The initial problem may have originated with my misunderstanding of the online booking information, but the situation was made considerably worse by the manner in which the employees communicated--or, more accurately, failed to communicate--with us. At no point did the employees provide a clear explanation of what had happened with my original reservation, clearly explain our alternatives, explain the additional $11 charge, or proactively inform us that the 4:15 p.m. cruise had been cancelled.

Great and informative tour, pretty cool to see the Pell bridge from the water. Clean bathrooms and…read moregood drinks although the mixed drinks are small for the price.

A very good experience coming here on the small coastal cruise. The pricing was good and there was…read morelots of seating. It was partially narrated. We got to see most of the Narragansett bay in the newport area, including some of the surrounding areas of newport and's other landmarks. The only drawback was the parking, which they don't supply, and unfortunately for the hour and a 1/2 that we were there. I had to pay about $38 to park.

Loved everything about this tour. Capt. Tom and Helaine are wonderful and welcoming hosts. They let…read moreyou design your cruise based on your interests. We went out for 2.5 hours and had lovely encounters with seals, pulled a lobster pot, and learned a lot about the Cape. Highly Recommend!

If I could give Tom and Helaine ten stars, it still wouldn't be enough. A group of friends and I…read moretook a Bachelorette Weekend Trip to the Cape in September of 2017, all six of us agreed that this was our FAVORITE part. We researched several charters in the area and theirs was the most reasonably priced-and I am not convinced anyone could have given us a better experience. Being from the south, we weren't sure what to expect, and we were blown away by the afternoon we spent with Tom and Helaine. The day before our charter, they actually cancelled it because the weather wasn't going to be great. When we woke up the next day, the forecast had changed so we called to ask if they would consider taking us out after all-they were so excited to hear from us and emphatically agreed! As we entered the Nantucket sound, Captain Tom spotted some seals and brought us in for a closer look. As we idled, the seals swam and played feet away from us!!! Amazing! When the bride-to-be got cold, Helaine zipped her up in one of Captain Tom's heavy duty jackets-this is just one example of the continued kindness and hospitality they showed us on the charter. When we reached the traps, Captain Tom and Helaine patiently taught us what to do, and we hooked and pulled the traps from the water all on our own! We left with eight (huge) lobsters and an experience we will never forget. Going out on a charter with Chatham Boat Tours was so much more than a touristy experience. I felt like Tom and Helaine invited us into their lives, and enjoyed sharing the experience with us as much as we enjoyed them. They treat their customers like family, they catered to us specifically, and Helaine even sent us off with two sticks of butter, cups to melt it in, lobster crackers, and some freshly baked potatoes! So sweet, above and beyond! I encourage anyone considering taking a lobster charter in the area to give these amazing people your business. (I can't stress enough how wonderful Tom and Helaine are!!!) Their friendliness and eagerness to make sure we had the best time possible was what made this so special for us. You will not leave disappointed! Thank you Tom and Helaine for everything!!

Our boat charter was fabulous! Marie's boat was comfortable and spotless. She was very informative…read moreabout the area. We thoroughly enjoyed our day with Marie.

Captain Marie and her crew provided an amazing tour of the East Bay and it was a wonderful…read moreexperience for our family! Our five year old daughter had never been on a boat and she loved it. Great views of light houses, Providence, and Pawtuxet Cove. Highly recommend for anyone who wants a private tour on the coast of RI. I will definitely be doing another one soon!

Went on my first seal tour last weekend and had a great time. Never thought I would see hundreds of…read moreseals they were everywhere. They kept popping their heads out of the water and staring at us. The captain we had was Owen very informative and friendly. If your on the cape make sure you put Beachcomber boat tours on your list to do. Joyce Mc

Excellent tour. We loved it and would do it again. It was just the right length, long enough to…read morefeel like we got our money's worth without dragging on. Make sure to arrive early. You park in their lot, check in, and then take a shuttle to the boat dock. All of the staff were really friendly. The captain was funny, we saw seals, learned a little history along the way. The best part was when the boat really opened up and picked up speed. Lots of fun and the breeze felt was really nice.

Jeff and Wendy were such amazing hosts! They are both extremely knowledgeable about the Cape Cod…read morearea and told us so many facts and tips. We booked them to go seal watching and they were extremely conscientious of what we felt comfortable with and made sure we where having a great time. Wendy was very responsive when we were booking the trip and accommodating. We could not have asked for a better time and their boat is AMAZING and gorgeous. Their pricing is also very reasonable for the level of service. You need to book them for your next trip!

From the owner: Specialty Boat tours on Nauset Marsh, Nauset Inlet & Atlantic Oceanread more