We came in the distress within minutes from closing on Sunday evening. Steve Cox didn't hesitate for a second to help us. He was calm, nice, he had all the answers and the perfect solution for our situation. We came distressed after the previous rental car went into the ditch in the rain due to unacceptable, extremely bold tires, which we realized afterward when assessing the damage. We were stressed but Steve, with his calm demeanor helped us navigate through the challenge. He explained the process step by step, found a replacement car, even went to the lot to check the tires of the new car to assure our safe trip. He made sure we had the similar size of the vehicle and that the car was clean and ready. Steve's customer service deserves the best compliments and he definitely deserves a raise or bonus! We haven't have such service for a long time! Kudos to Budget/Avis training and committed team members like Steve! Thank you read more

Our rental was very smooth. The ladies at the counter were very helpful and friendly.

I really enjoyed the service here at Budget car rental. The workers are extremely nice. Thank you!!

Advises that they take debit cards but debit card users be aware. We flew in from Seattle to become stranded at the San Angelo Airport when we arrived to pick up our "reserved" car. Because Budget Rent a Car despises customers with debit cards, we had to go through a credit check via Equifax, which we failed. They give you a phone number to call at Equifax but they don't tell you why you were disqualified. Funny thing was that we rented a car in December in Missouri and had no problem. The desk staff was unhelpful. We had to take a cab to our motel in San Angelo and we were stranded in San Angelo without a Budget Rent A Car for our week trip to see our son at Goodfellow Air Force Base. Congress should pass legislation to require Budget Rent A Car and others in the industry to qualify renters prior to their arriving for the rental. I wonder how many other people are stranded after traveling away from home each year throughout the USA. read more