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    Budget Rent A Car System

    1.0 (1 review)

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    2 years ago

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.9(34 reviews)
    2.8 mi

    I reserved a vehicle about a week before a planned trip to NC. I completed the registration online…read more It was vital that I drive a vehicle and turn it in after arriving in NC. I was traveling to pick up my truck and drive it back to the Beaufort area. I arrived at the Enterprise office in Beaufort SC today, May 29. 2026. My pick up time was 9 am, I was there about 15 minutes early. A young man was at the counter. I gave him my drivers license to verify my identity. He asked how I was going to pay. I gave him my debit card. He said my address was not verified. What? What does that even mean? He could not give me an answer. So, after that poor exchange, I left without the vehicle I had reserved. The enterprise employee was undisturbed that I was put in a difficult situation. "It's our policy". I have rented cars from Enterprise numerous times and have NEVER had a problem. NEVER! When I got back home, I called the Enterprise location in NC where I was scheduled to turn in the vehicle. What a difference! The young lady who answered the phone listened to my experience and said, let me call my manager if you have time. I did and she called him. He told her that a paystub, utility bill or registration would help to verify my address. She also gave me the corporate phone number so I could speak with someone who may be able to help me. That was time wasted. The person who answered the phone let me hold for a while and then transferred me to USAA. Seriously? What a nightmare. Now, of course, I cannot pick up my truck in NC. I am done with Enterprise. Never again. I will make sure to let as many people as possible know of the poor customer service at the Beaufort SC location of Enterprise.

    Husband booked a much needed car a couple of days in advance. This is the FILTHY dirty, stinky,…read moresmoke reeking piece off crap the offered up. Cant believe ENTERPRISE corporate allows them to rent out a car this dirty, smoke infested, seat stained vehicle that hasn't even been washed on the outside. Of course it was 1 hr before they closed (noon) on a Saturday with no other options available. We travel a lot and we will NEVER rent from Enterprise again!

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    Budget Rent A Car System - carrental - Updated July 2026

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