I've always had a great experience with Budget Car Rental. The customer service is consistently excellent, and the entire team goes above and beyond to make the rental process easy and stress-free. A special thank you to Jonel and Colten for always being friendly, professional, and helpful. They truly care about their customers, and it shows. I highly recommend this location to anyone looking for outstanding service! read more

We thought to give them another chance, but for the second time in a row, this location did not have a car for us, even though we had a reservation. I gave it one more star for their genuine employees. At least they called 30 mins prior to my reservation time. The employees are genuinely nice, but its just bad business how they do not communicate with the Harry Reid Airport to see how many cars are actually available. I do not recommend. read more

Budget Rent A Car System - Outside - Car Rental Near Me - Las Vegas, Nevada

It took 45 minutes to return a car this morning. There was ONE person working. People had reserved cars and they had none to rent. This location is poorly managed. I felt bad for the employees. read more

I rented a car on line 3 days ago. Las Vegas to San Diego. I fill out everything and pre-register at their request the day of. Take an Uber to pick up my car only to be told no one ways. Really? Website took the reservation. You couldn't have called me? I wasted an Uber ride. I hastily had to book another rental at Enterprise which of course is much more expensive at the last moment. Do better! Have some respect for the customers time. read more

Was wrongly charged a cleaning fee of $250. They accused us of smoking in the vehicle. We do not vape or smoke. We received a warning text of smoking in the vehicle while we were in our hotel. Received another text the following morning stating we would be charged the cleaning fee due to smoke detection, while we were in a restaurant eating. The gentleman at the airport even agreed the car was spotless and was free of any smell of smoke, ash, or debris. Would give a negative review if possible. Filed a complaint with Budget and they still denied the claim. read more

Terrible experience. Rented a car over a week in advance. When I got here they told me the car didn't exist and they had no other cars. I was basically out of luck. I called the manager Jay who said he would "see what he could do" and then I never heard from him again. I had to spend a ton of money to buy a last minute one way flight home to make it to work on time. DO NOT RENT HERE. Avoid this place at all costs read more

I came in very stressed over some family things and was a hot mess- I was struggling just to pull stuff up on my phone and the manager Jonell could not have been more kind and compassionate. Seriously Budget- give this man a raise!! He guided me through the process patiently and painlessly. He made such a huge difference in my day and dare I say life in that moment. It's this kind of managerial professionalism- treating customers like actual human beings- that makes me a loyal customer. From this point on I will only rent from Budget and from this location especially. He was even able to give me an upgrade and I've found the driving experience from this car so great that I'm looking into buying a used model from the Budget/Avis website. Thank you Jonell for the best car rental experience I've ever had- you're the best!! read more

Rented a van and they gave me a large suv instead of van and tried to convince me that it was a van. They try to get you to pay for more insurance so the bill ends up being double. When I told them that is not what I had rented they told me I could drive all the way to the airport to get what I reserved at this location. Then I had to wait over an hour just to get them to not fix the issue. I wish enterprise was open on a Sunday and I did not have to be somewhere so I could have cancelled my booking. Thanks budget for being a shady company and ruining another trip read more

totally amazing experience! i can't believe that i didn't come to this place any sooner. not only was the rental price so much more reasonable than any other rental car places, the staff was absolutely remarkable!! thank you so much to Jonel for being the kindest & friendliest rental car agent & to the guy who cleans the cars so efficiently. they are such hardworkers. i ended up renting a car for a total of 3 weeks but only rented here for the last 2 (coz i didn't know any better) & how i wish i did it from the start coz i ended up paying the same here in 2 weeks as i did at the other place for 1 week! now i know & from now on i am only renting cars from Budget! read more

What's the point of making a reservation. They have NO cars...." We might have some in an hour or two if we get any delivered." Don't bother. Anywhere else is better read more

Absolutely great experience! Great car and easy to rent and return. Car did have a smell but I reported it and no charge was given, definitely would rent again read more

Budget Rent A Car System - Car Rental Near Me - Las Vegas, Nevada

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Colton was not helpful and made me waste 2 hours trying to pick up an online rental. He was unprofessional and lacks proper training. Hertz is way cheaper. I wish I didn't waste my time here. read more

This location is so consistent! My rental experience with Jonell continues to be seamless, pleasant and very accommodating! Thank you and we will make this our preferred location!! read more

I rented a car from Budget on 12/10, and I want to commend Jonel for making the entire process seamless. From the moment I arrived, he made the check-in quick and easy, which immediately set the tone for a stress-free rental. His professionalism and efficiency stood out, and it was a big reason I chose Budget over countless other options. Thanks to Jonel, my experience was smooth from start to finish, and I'll definitely be returning in the future. read more

Upon arriving for my rental I was informed that due to some type of mix up at my local airport this location did not have a vehicle available for my reservation. The gentlemen at the desk was very nice and informed me he was told by his upline to inform those that would not have a vehicle to go to the airport and rent a vehicle with any other rental company but there was nothing they could do to help me further. Horrible experience and I will be contacting a supervisor and never using budget rental cars again. read more

My Mom and I recently had the pleasure of having Jonel as our customer service agent during our last rental on the weekend of 7/18/25. Jonel greeted us when we walked in, was very attentive to our needs, professional in every way, and went above and beyond to provide us with exceptional customer service! Jonel also added me as an authorized driver on my Moms reservation with ease and made our experience much more enjoyable over the weekend. I have already reserved another car to rent next weekend and I hope Jonel is there to take care of us again! I highly recommend him when using this Budget Car Rental location! read more

Great, clean cars and great customer service! Definitely will rent from this location again!

Jonel was so much help and so kind, he made my experience at budget amazing I will definitely come back to this location

DO NOT RENT HERE (9232 W Sahara location). If I could give no stars, I would. When my mom and I first got our rental, they stated it's only $490 for 2 days with $200 of that being a refundable deposit. Returned the car but it's been a week and they have not refunded us our deposit. I called the direct office and they accused me of not filling up the gas enough....i filled it up ALL THE WAY! If I knew that something like this would happen then I would have taken pictures as proof BUT YOU SHOULDN'T BE DOING THAT AS A CUSTOMER. Someone at that location is lying... they kept making different excuses as to why we would not receive the full refund. If you do end up renting from here, which I highly advise against, please take pictures of everything to use as proof against them. It's very RARE that I give a bad review. read more

This place should NOT be in business! The customer service my sister and I experienced today when coming to pick up a rental car that was reserved last night was more than uncalled for. The lady behind the counter was rude to my sister when she asked for her confirmation number. My sister read a number to her off the confirmation email and the lady interrupted her and say ' NO! no! That's not right one. it doesn't start with that number. You're in the wrong location. You should be on the other end of the of the street.' My sister then asked if someone could drive us to the correct location (just a few miles down the street) and the lady behind the counter then quite rudely said 'no. We aren't a shuttle service. You'll have to get your own ride (immediately after our Uber driver had just dropped us off there.) Then, a couple mins later, I asked where the restroom was. Same lady, again, rudely said 'we don't have public bathrooms.' It isn't like we just walked in off the street! We are paying customers who have ALREADY paid the company for a rental car! What damn business doesn't have a restroom for patrons? Then, the porter starting playing offensive & disrespectful music with vulgar language as loud as his phone could play it. I looked him dead in the eyes and shook my head as soon as the words 'Fuck you' were spoken in the song. He then turned the song off! These two individuals have little to NO respect for the paying customer and their customer service definitely needs more training. Piss poor reflection of Budget rent a car! read more

Colton did not rent with a car because I renewed my driver's license and was holding a VALID temporary driver's license. When I asked him how to get a refund, he directed me to a phone number that didn't work. He had the attitude the whole time. I ended up Googling Budget customer service, and they confirmed that the issue was with this branc and I am allowed to rent a car with a temporary license. Half of my day was wasted due to the actions of one untrained and unprofessional employee. And the positive reviews for this branch might not be real. Especially with Colton being the rep! read more

Man, shoutout to Sindey for helping me out today! Was having a frustrating issue with my card and she easily was able to help me come to a solution in no time and guided me every step of the way. Will definitely be back and ask for her since I've gotten alot of bad experiences at other locations in Vegas. read more

Budget Rent A Car System - Without Sindey I wouldn't have had a car today - Car Rental Near Me - Las Vegas, Nevada

Absolutely terrible service. How you can keep that woman working after all the horrific reviews? I reserved a car for pick up at 5, I arrived at 5:01 She was sitting inside playing games on her phone on the couch and would not get up... pointed at her watch and refused to get up and open the door. How can i reserve a car for 5, and then not be let on? Horrible customer service, I won't be using budget anywhere again if this is what there employees are like. read more

Cindy is the best!!! Budget is so lucky to have someone like Cindy as their customer facing rep. We originally booked at Enterprise down the street, but we got there and they didn't have our car! In a scramble, we booked last minute with Budget. Cindy was so sweet and just radiated sunshine. She quickly got us into a car and we were in and out in 5 minutes. No lines, no nonsense, friendly service, large fleet of cars. Patrick was also super thorough with handing the car over to us too! Thanks guys!!! read more

The worst experience res ring a car I've ever had. Literally people sleeping in the lobby! Pre-paid for a car that they didn't have. No cars available for hours. The Fat Blonde lady behind the counter told me to call the 800 number to get a refund. DONT GO HERE!! read more

I am so sorry I did not get the salesperson's name... she was so nice and helpful... I was there on Saturday, July 20,2024. If you have a way to recognize her, please do! I just want to thank her again! read more

I am compelled to express my disappointment and frustration with the service I received from the gentleman at the front desk of this establishment. Despite having a reservation, I encountered issues that were unclear, and I was advised to use my credit card instead of my debit card. After bringing this to the gentleman's attention, he assured me that he would assist me after helping another couple. However, two other customers were served before me, and when I inquired about the status of my assistance, the gentleman publicly disclosed that my rental had been declined and that he would attend to me after completing his tasks with the other customers. I found this experience to be embarrassing and humiliating, and I felt disrespected and discriminated against. I hope that this behavior is not representative of the staff that your company hires. Does the fact that I encountered difficulties with the rental process imply that I am at fault due to my racial background? The gentleman's actions made me feel awkward, and I was compelled to leave. I did not deserve to be treated in such a manner. if i could give no stars i would. read more

The vehicle itself was great! The service was ridiculous! I called a week before my reservation to confirm there would be my chosen car available that morning. I was told yes. At 7:30am that morning I got a call letting me know that because I wanted a large SUV I'd have to put down a $3000 deposit. If I didn't want to do that I could take a mini van and pay $250 deposit. This info the DAY OF??? I needed a suburban for my family and our luggage. When I arrived the car was not yet there, so I waited another 30 mins. A GMC Yukon arrived and that's not the car I confirmed. I needed a lot more luggage space. But....it's the car I got, and the deposit..."well that's just how they do it". I'm a Budget Fast Pass member and at any airport you grab the keys and go. At this location it's a huge hassle to do paperwork the old fashioned way, walk to car to look for ANY and all marks, and initial to sign your life away and prepare to pay your savings if something goes wrong. The return customer service was also less than stellar. The woman gave no info unless I asked. Just handed me my paper. I've given this location a couple of chances because it's convenient. But I'm done read more

We love this location, we are always using rental cars for roadtrips and we always get great customer service. Employees are very nice and friendly, I always use this location and they consistently have provided great service to me and my family. read more

It was ok, got a van that runs well but will probably not rent here again. Just beware that when returning the vehicle the lady tried to charge me for a "damage" on the front side of the van. It looked like scratches but luckily I took a walk around video when I picked up the vehicle and was able to prove that that was there already. She goes "oh okay you can delete that photo now we will not charge you for damage". Always take videos and photos on pick up or they try to make you pay for damages that are already on their rentals. read more

Please, please, please don't rent from this place. I rented a full-size sedan to help transport my handicap mom. (Also, I had to do at least two airport runs). I explained to Natalie I needed a car BEFORE we started the transaction. She advised that it'll be fine. She still gave me an SUV and came across like she was doing me a favor. How am I going to get a disabled person into a raised vehicle? Strike one. Strike two. I barely drove the SUV - only 32 miles in 24 hours since I couldn't use the vehicle anyway for intended purposes. When everything was said and done, she charged the $18.99 fuel service charge. I put in 3.637 gallons 45 mins before drop off at 12p. Chevron was on Flamingo/Durango. This location is on Ft. Apace and Sahara. (3.3 miles between locations) The paperwork said 6/8 out and 6/8 in. When I returned the vehicle, it was well over 3/4 of a tank. Can someone do the math please?? So in the fine print, if you drive less that 75 miles they charge you the $18.99 unless you provide receipts from the gas station. So if you run into this same issue, please call the following phone # 1 (800) 214-6094, Select 3, 1, and then 2. Have the following ready: your reservation #, how many gallons you purchased, how much money was spent, and the cross streets of the location of where you purchased the gas. Please take pics of the the fuel gauge before turning your vehicle in. Have the incompetency at the front desk print out a receipt. If you see they have charged you a fuel charge, take out the pic and have your receipts ready. read more

Don't trust the people working at this location!! I told the lady at the counter I did NOT want their added insurance coverage, she asked me for the name of my insurance company then went on to charge me the added coverage anyway which resulted in DOUBLING the rental cost! I rented the car several times as my car needed expensive repairs and she charged my credit card EVERY TIME for the additional coverage while misleading me! She maxed out my credit card!! She is crooked and this place needs to be put out of business!!! read more

Always quick, efficient, reliable, and great customer service. Natalie , and Patrick will take care of you! I will only ever rent a car with them. Amazing always . read more

I really don't understand all the bad reviews? I had the best experience at this location ; I had a reservation at 3pm but picked it up 30 minutes early. No lines; very friendly representatives got my minivan ready and on my way in less than 5 minutes. I would definitely return and rent another car at this location which is also so much cheaper than renting from the airport with all the junk fees. Budget is always my first choice ! read more

This Budget is BY FAR the WORST Budget I have ever rented from. I made a reservation a month in advance only to show up the day of and be told they had no vehicles available, only thing is they did, but they didn't want to give it to me. They proceeded to ask me to PAY an additional $95 to upgrade to the car that was available. UNACCEPTABLE! Their only suggestion was that I drive to the airport location to get a rental there, which just further inconvenienced me. Natalie & Jai provided absolutely ZERO customer service. I will never rent from this location again & I would advise others to do the same. There's much more to this entire situation that made my experience terrible. read more

This location - ugh! The guy could barely look up at me and greet me he was more interested in doing a sale over the phone and calling someone back. The gal was real nice who cleaned the cars. In fact, she needs to be promoted. Now, I am returning early and someone has gone to lunch. Let's see if the Department of Business in Nevada allows this- I think not. Posted hours are to be followed. I will not rent from here again. read more

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Nice gal at check-in but super RUDE Filipino male worker when I asked him where our car was located in the lot. He yelled at me when I asked for help. Would help to write on the contract "STALL #" instead of just a number. Learn the meaning of customer service. read more

This is the worst car rental experience ever. DO NOT RENT HERE! Natalie, the lady that handled my rental, she was very slick, had me sign a bunch of papers after I already paid for everything. says the extra charge for coverage, is my deposit, AND WILL BE REFUNDED ONCE YOU RETURN THE CAR. You are better off renting somewhere else, where if they tell you your deposit comes back, it will be refunded to you NO QUESTIONS ASKED, NO PERSONAL TIME WASTED. Thanks NATALIE! read more

This is a terrible location to rent from. Be very careful if you rent here. While I was waiting to return my rental the only employee working went to bring up another customer's car and the customer had to refuse it. The customer said it was filthy inside and reeked of smoke. When the employee went to walk around my return she kept looking for anything she could so she could fill out a incident report. I refused to sign because it was so small the only reason we missed it at the time of pickup was because the 1st employee parked in the shade next to the building and when I returned it was in the sun. I only drove the car less than 100 miles and I had it for 10 days. SCAM SCAM!!! Go somewhere else read more

This place is bad news. Be careful. They charge you fees they don't tell you about.