My Enterprise rental on 7/1/26 was absolutely fantastic! From the moment I checked in, the staff…read morekept everything moving smoothly even though the place was buzzing with pre‑4th of July crowds. The car was spotless, drove beautifully, and got me to and from my meeting without a single hiccup. I genuinely felt taken care of the entire time. This experience was far better than a previous rental service I've used, and I left feeling impressed and grateful for how seamless the whole process was.

I am an Enterprise Platinum member, and my experience with the Morristown branch was one of the…read moreworst customer service experiences I have ever had. I had a confirmed reservation for a Chrysler Pacifica minivan and even received a call from the branch the day before pickup specifically asking whether a minivan was actually required. We clearly explained that it was essential for our son's college move-in. At no point during that call was I told there was a problem with availability or that Enterprise might not be able to honor the reservation. When I arrived for pickup, I was told there were no minivans available. Even more frustrating, the Branch Rental Manager later claimed that she had warned me the day before that a minivan could not be guaranteed. That simply never happened. Had Enterprise been honest and transparent during the confirmation call, I would have made alternate arrangements and avoided a last-minute crisis. What made the situation even worse was being told that my confirmed reservation could not be honored because other customers had allegedly reserved minivans months earlier, some dating back to January. I was also told that the minivans sitting on the lot either belonged to those reservations or could not be rented due to recalls. Standing in front of multiple minivans while being told none were available for my confirmed reservation left me feeling that my reservation simply did not matter. Instead, I was left scrambling on one of the most important days for my family and was ultimately forced to drive all the way to Lehigh Valley Airport to secure a replacement vehicle. This was not just a vehicle shortage. It was a complete failure of communication, transparency, accountability, and professionalism. A confirmed reservation should mean something, and customers deserve to be told the truth when Enterprise knows it cannot fulfill its commitments. What made this experience even more telling was the stark contrast with the Enterprise team at Lehigh Valley Airport. After being let down by the Morristown branch, the Lehigh Valley staff stepped up and delivered exactly the type of customer service I expected from Enterprise. They were professional, courteous, empathetic, and genuinely committed to helping me solve a problem they did not create. Their actions highlighted just how poorly the situation was handled in Morristown. Senior Management needs to investigate how this situation was handled, why I was not informed of the issue during the confirmation call, and why a customer with a confirmed reservation was left without a vehicle at pickup. Based on my experience, I would strongly recommend avoiding this branch and taking your business elsewhere.

Jeff is very professional and accommodating. Car was immaculate and in great condition. Makes…read morerenting a breeze - highly recommend!

I have to tell you that this car rental establishment is on time they are professional they care…read moretheir punctual. They make you feel comfortable and all I'm gonna say to Jeff and to Chris is that you can best believe I will be referring you to people that I do know who do ask me which place to go to rent a vehicle keep up the great work and know that you are the best. I thank you very much.

Rented a car from this location that I paid in full prior to picking up. Upon arriving, they were…read morenot able to provide the car and proceeded to try scheme after scheme to find a way to get me to lose my payment to them instead of simply refunding me or giving me a different vehicle. Tim Cooney made several threats to me and Edwin Castelan was also a nightmare to deal with. All because they didn't want to admit the mistake they had made in double booking a vehicle!

OMG! Plan on spending your birthday at this location. They could not process 4 people, that's 4…read morecustomers in one hour! Horrible. Train these people at an airport where they learn to work at something other than glacial speed.Seriously, you can feel yourself age while you wait wait

They are super nice here. I was a bit late on my return due to work, but the owner worked with me…read moreso that I was not charged for an extra day. The lot is small, but they gave me a super clean brand new Camry. It still had the new car smell! (I almost didn't want to return it, haha.) All around it was a pleasant experience. P.s. It's a bit hard to find. Look just past the Napa auto parts, just before you hit the 287 overpass. Also, there is an Avis and Payless here.

Really poor customer service. We arrived a few hours later than expected and the woman behind the…read morecounter basically told us we would have lost our car reservation, if we had been any later. I don't think that's any way to try and court repeat business, through threats?

I would give them no stars but...I had no choice. Do not trust this branch of Dollar Rent a Car. If…read moreyou like to gamble, go ahead and rent from them, maybe you will get lucky.

Still have a 1995 993 cabriolet I bought from them in May 1999 with less than 10,000 miles. Now…read morethat I have had several 911s, I made a huge mistake not raising the top when I took delivery from High Marques. The top had holes on each side from the two top pins, dents on the doors and fenders and some scratches on the leather seats. I was so excited to buy the car that I did not go through my regular process or ask about the damages. My error.... but delivering the car with the top down concealed the damage, so while it was a used car, I did feel some deception, but years later.....good to see majority of their current reviews are excellent, so really good to see that..........

It is clear that John and Duncan love cars. They also want their customers to love the cars they…read morebuy from High Marques. From my first contact with Duncan, his communication was impeccable and transparent. They had a car I had been looking for, described it accurately, answered all my questions and facilitated a pre-purchase inspection. After sales service assured I was completely satisfied. I would not hesitate to buy another car from High Marques. Fair, honest, trustworthy!