My Enterprise rental on 7/1/26 was absolutely fantastic! From the moment I checked in, the staff kept everything moving smoothly even though the place was buzzing with pre‑4th of July crowds. The car was spotless, drove beautifully, and got me to and from my meeting without a single hiccup. I genuinely felt taken care of the entire time. This experience was far better than a previous rental service I've used, and I left feeling impressed and grateful for how seamless the whole process was. read more

I am an Enterprise Platinum member, and my experience with the Morristown branch was one of the worst customer service experiences I have ever had. I had a confirmed reservation for a Chrysler Pacifica minivan and even received a call from the branch the day before pickup specifically asking whether a minivan was actually required. We clearly explained that it was essential for our son's college move-in. At no point during that call was I told there was a problem with availability or that Enterprise might not be able to honor the reservation. When I arrived for pickup, I was told there were no minivans available. Even more frustrating, the Branch Rental Manager later claimed that she had warned me the day before that a minivan could not be guaranteed. That simply never happened. Had Enterprise been honest and transparent during the confirmation call, I would have made alternate arrangements and avoided a last-minute crisis. What made the situation even worse was being told that my confirmed reservation could not be honored because other customers had allegedly reserved minivans months earlier, some dating back to January. I was also told that the minivans sitting on the lot either belonged to those reservations or could not be rented due to recalls. Standing in front of multiple minivans while being told none were available for my confirmed reservation left me feeling that my reservation simply did not matter. Instead, I was left scrambling on one of the most important days for my family and was ultimately forced to drive all the way to Lehigh Valley Airport to secure a replacement vehicle. This was not just a vehicle shortage. It was a complete failure of communication, transparency, accountability, and professionalism. A confirmed reservation should mean something, and customers deserve to be told the truth when Enterprise knows it cannot fulfill its commitments. What made this experience even more telling was the stark contrast with the Enterprise team at Lehigh Valley Airport. After being let down by the Morristown branch, the Lehigh Valley staff stepped up and delivered exactly the type of customer service I expected from Enterprise. They were professional, courteous, empathetic, and genuinely committed to helping me solve a problem they did not create. Their actions highlighted just how poorly the situation was handled in Morristown. Senior Management needs to investigate how this situation was handled, why I was not informed of the issue during the confirmation call, and why a customer with a confirmed reservation was left without a vehicle at pickup. Based on my experience, I would strongly recommend avoiding this branch and taking your business elsewhere. read more

This is a wonderful car- rental agency. Mimi assisted us in finding the car most suited to our needs. She was courteous and knowledgeable. Upon returning the vehicle, Matt and Chris made it easy and were so kind in providing us with a ride back to our hotel in pouring rain. Thanks to all for an excellent experience! read more

The kids the people who work here are amazing. I said kids because they were in their 20s kind patient I went through a lot with Mavis on Hanover Road and from Morris St they kept giving me failed breaks they kept lying to me. They kept letting me leave with a car that had no brakes. They lie to me about everything and enterprise Rent-A-Car. The people who work there were so nice and kind. I would definitely tell anybody if you need a car to go their location, Morristown, New Jersey, Ridgedale Avenue. location, Morristown, New Jersey, Ridgedale Avenue. read more

I had an awesome car rental experience at the 91 Ridgedale Avenue Morristown Location. While my vehicle was in the shop, I found myself in need of a rental. Matt set me up with a great car. After a 15 minute "getting to know" what you need/ want in a rental, he presented me with a perfect temporary car.Matt was thorough as he made sure he explained the bells & whistles of the car. He was efficient and kind, two things that matter when you are dealing with people. The SUV was clean and well equipped. I was in an out in about 20 minutes. When I came to return the vehicle, once again greeted with courtesy and a friendly smile, this time by Matt and another gentleman, Micheal. After a quick inspection of the vehicle, I was on my way. I am telling you that while I did enjoy the car,it was the EXCELLENT customer service that made this experience a great one! read more

This place puts all other car rental agencies to shame, basically they treat you like you're at a 5 star restaurant & a customer they've known for 10 years. I have no idea who manages this place but it's the best customer service I've ever received - thanks! read more

Just a note to say thanks for the great job you and your co-workers did to help me with the car rental for my accident on Sept. 19. Your service was great. You all made me feel at ease and comfortable at a time of great stress. read more

Very good service..the manager, Matt was very helpful. He resolved my issues I was having with a rental car from another location. Very pleasant. read more

Cat was dirty, only 2 to choose from. Smelled like smoke. Had to wipe down the inside And go and vacuum it. I didn't sit inside before they gave it to me. And there was nothing else on the lot. Definitely not Covid prepared. If you get a car from here sit inside request non-smoking. I was told their cars were clean but that's just not the case. read more

My Acura RDX was part of the nationwide Takata airbag recall and due to the large amount of cars affected, Acura has been without the replacement airbags for months. My experience with Enterprise has been the only silver lining to this experience. I have been driving a rental car since April 1 and it seems like I will be renting for at least another month. The staff at Enterprise is extremely friendly - I have gotten to know almost all of the employees at this point (I need to renew my rental agreement every 30 days, so I've been in there multiple times). When there was a billing issue with Acura, the team at Enterprise was patient and gave me a few days to work with Acura Corporate to resolve the issue so that my personal credit card wouldn't be charged. My wedding is coming up next month and the team will even ask me during my monthly check-ins how planning is going. Talk about personalized service! Keep up the great work everyone, see you in a few weeks for my monthly check-in! read more

Nice job, Brady and Christine really were friendly and explained all the options on the phone and in-person again. Quick and simple, and usually apparently a better weekend deal on all the cars they don't rent to businesses during the weekend. (except minivans) While they aren't as fast as some of my other experiences, it's still a very friendly place to rent a car. read more

Overall nice employees, however service is incredibly slow because they are understaffed. We had to wait about 30 minutes to check out a car, and another 30 minutes to check it back in. From the lobby, we can hear the manager inside the office constantly answering phone calls from customers - bottom line, they just don't have enough people working at this high volume store. If they get more employees up front and do more proactive car reviews/visual checks earlier on, then they can definitely make the customer experience better. Not sure if they have VIP type programs like Hertz Gold, but I'm hoping their more frequent visitors won't have to wait so long. read more

Unfortunately after several positive experiences with enterprise was disappointed that when I brought my car back to a different dealer I was told I was Being charged for paint damage on the kick plate that was present on car when I rented it but was not documented by Jake who works there. His prep guy did not show up that morning and he rushed through the check out ... When I pointed to some of the chipped paint he remarked "Oh don't worry about that" I informed enterprise that I would not be paying for the pre-existing damage and their response was to send me to collections while it is not cost effective I have retained an attorney ..I rather pay them the 700 dollars than pay for damage I am not responsible for... Take heed always photo the car with your smart phone in front of the dealer! And again on return. This is unfortunate ... I used to be a fan. #######%%%%% UPDATE... Apparently their definition of amicable is me bending over and paying for someone else's negligence..see attached photo read more

Enterprise Rent-A-Car - Car Rental Near Me - Morristown, New Jersey

Grade A Service I needed to rent a car while my primary car was being worked on and I was able to get in and out quickly.

Check your receipt before you leave. They tacked on a few gallons of gas when I had replaced all the used gas and could have easily shown a receipt had I known they were going to claim I didn't properly refill the car. Once I noticed the charge I called the next day for a refund and am waiting for the final confirmation. This could have been avoided had the rep simply commented about the gas charge instead of blindly tacking it on. The wait in this place can be very long. The amount of time they spend with each guest is insane. The entire enterprise process needs to speed up. At airports it is a fraction of the time this place takes. The line was 10 deep this past weekend with only two guys at the counter. read more

Good location, friendly people, but kind of a weird setup. I've rented from here probably 5 times and each time it's a different experience. They get bonus points for being a great local option for those of us around Morristown and their staff is pretty cool. You can tell there are a lot of regulars and that the staff interacts really well with them. With that being said the car choices are pretty dismal and on one occasion I had rented a certain class and received something in a lower class then this past time I rented an economy and because they only had an suv I got a nice free upgrade. You win some and lose some. All in all not very consistent. The real issue for me here is their gas policy is not pick it up full and drop it off full. When you get your car it could be half full. Normally not a major issue but when you're going on a long road trip the last thing I want is to stop an hour into it to fill up. Will I rent again? Yes because of the convenience factor but that's really the main reason. read more

During strike duty our company rented cars here. They picked us up and took us back to this location and checked us in and got us out on the road quickly and efficiently. The selection was decent and the cars were clean and worked well. The staff is good and they did go above and beyond for being nice to us. If i needed to get a rental car in the area i wouldn't hesitate to go here.... read more

Very friendly and accommodating during the Covid 19 pandemic. They met us outside with an electronic tablet, no paperwork. They sanitized and upgraded our car. A very good experience. read more

Chris Ziakas and the team at Enterprise have been fantastic great service always on time pick up ,friendly and very helpful I would definetly recommend using them if in the morris county area Pierre , The area manager has also been a valuable resource Simon Kay read more

FANTASTIC SERVICE! I literally saw Lauren (I think that was her name) jump up for joy when she was able to locate a car for me after calling over 15 nearby Enterprise stores to find just the car I needed. The car I wound up renting has a problem with the headlights. They gave me nearly 50% of my money back when I turned it back in!! Thank you Enterprise!! read more

For what appears to be a smaller location, they have a fleet of over 200 cars to cover the various business and professional needs of the area. Nice staff who hooked me up with an upgrade, picked me up from the auto shop and dropped me off. Plus cheap van rentals available. read more

Fantastic location to rent a car from. Nicole is an excellent representative. She was very helpful. She had me in and out very quickly and I'm very happy to say that I'd always rent from this Enterprise always! read more

I usually had great experience with this location and other enterprise locations. Unfortunately this last time they decided to be greedy and moronic so I am going to give one star to the staff. Brand destroyers nice job! read more

Best enterprise I have ever been too! Brady the manager is top notch! He cares about the customer and makes the interaction very personalized. He even remembers my name when I come back! Always accommodating to my needs. The whole staff is great and you can tell they love working as a team together! Whenever I need to rent a car, I would drive the extra distance to work with this location! Thank you for a great experience every time!! read more

Dan from Morristown branch was excellent . Convenient , no hassle approach . Dropped me off very quickly at the hotel after returning the car . I appreciated the service and his consideration of my time /schedule .. read more

The Morristown Enterprise Rent-A-Car will get you where you want to go and do it with a smile. They are not only very good at what they do it in a very pleasant and friendly manner. They were very helpful in getting the right car for me and got me the best price possible. If I need a car in Morristown again I will not hesitate to use them over their across the street neighbor, Dollar Rent a Car, who have burned me for the last time. read more

Everyone at the Morristown enterprise is extremely helpful and very friendly. They had us up and ready to go in a very short period of time. Even though there's an enterprise 5 mins away from my house, I'm willing to drive 30 mins to receive that kind of service. read more

Very friendly staff. I did have to wait for an hour while they went to get the cargo van I reserved because the reservation was taken incorrectly - not their fault. Reservations should be more careful that when someone says 9am they might be angry if car isn't ready until 12. Fortunately for me I was running late and didn't get there until 11. Jake made up for it with very friendly and professional service and extra daily miles. The value was great and the pick-up/drop off location was very easy and convenient. I would definitely rent with them again. read more

Relatively friendly staff but understaffed. Kevin the manager is rude and unprofessional. Won't be using this location anymore.

Was handed a car with a Virginia inspection sticker that is 5months OVERDUE! Called them up that this is not ok, and there was no help from anyone. Paying $400 for the worst customer service on the planet. Also the car wouldn't ever pass inspection because the tire pressure is low...thanks so much enterprise of morristown! Worst help from any enterprise I've ever used. read more

The rental from Morristown NJ was fantastic, really helpful staff. The drop off at Laguardia was really difficult because there is no signage anywhere. I asked about it and was told that this is more a problem with the Municipality - I would suggest emailing people with a laguardia drop off with a map of the return location. read more

My experience with this Car rental location was very good. They always answered my questions and were very flexible in the dates that I wanted to rent the car. They came to pick me up on time which was comforting. I observed that they never lost their cool with difficult customers and they left with a smile! I would recommend this location and plan to use them again. Please note that they are open on Sundays only until 1PM. read more

Friendly staff, great customer service, well-managed operation!

I don't even remember the last time I rented a car, it's been ages, but I was totally blown away by the professionalism of everyone that works there. So pleasant, so helpful, The first vehicle I got was way too big it was not a problem they switched it out for me.I cannot say enough about the customer service and I too am in a Customer based business. Morristown Enterprise, way to go:) read more

The Morristown Branch performs very professionally. It was a pleasure to work with them. I needed to rent a car for the weekend and was worried I wouldn't be able to get to work in time as I was going to pickup the car at 7:30 am. I went in there and was out within 10 minutes after being explained everything very carefully and having paid. I had a question regarding mileage and called back 10 minutes after I left the branch and it was answered. They couldn't be more friendly! read more

Enterprise is a well-run business in general. This location is friendly, fast, and professional. They seem to manage many cars and appointments efficiently and simultaneously, while never losing their cool. Pickups and dropoffs at NJ Transit Morristown train station are quick. I've rented here multiple times and couldn't ask for a better experience! read more

It's always a pleasure to rent a car from here while I am in town visiting family. The staff here and at the Madison location are always so friendly, knowledgeable and helpful. I definitely recommend Enterprise! read more

I wanted to write this review because I have been very disappointed with this Enterprise branch. We rented from them the first time about 8 years ago and had excellent service, and a reliable car. The past three times though things just seemed to get worst and built up to now. The first two times with a grand caravan, the van was dirty, and while in Florida we had to put air in the tires which I understand because of the weather, a door handle broke as well. This last time we traveled 4 hours away and when we first pulled out of the lot a tire pressure light went on, we went back they put air in it and said ok. During our trip we continued to put air in until we felt lets get it checked. Thank God we did, the tire had a slash in it that was improperly fixed with a plug, we would NOT of made it home SAFE! The manager was a young kid and said OK, Sorry and offered 10% off next time. My main concern is my safety as well as others and he was not concerned. Will not return!1 read more

this enterprise branch has served me well on many occasions. the staff is friendly, efficient and helpful. they have often gone above & beyond with free upgrades. although the selection is small,the models are good. my only two problems are that they aren't open Sunday and sometimes the line is long... read more

Great place to rent a car! Staff is always professional, pleasant and friendly. Their service is outstanding!