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    Budget Truck Rental

    1.0 (2 reviews)

    Services - Budget Truck Rental

    Truck rental

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    3 years ago

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    U-Haul of Ballwin

    U-Haul of Ballwin

    (21 reviews)

    Went to this store yesterday to get my propane tank filled. Store associate, Jaylin, came out to…read morefill the tank. After filling the tank, he proceeded to wrench down the valve several times. I asked him to stop as it makes it especially difficult to open it again and wears out the valve. He ignored my request and continued to tighten the valve further. We went into the store to pay and I asked him why he continued to tighten the valve when I asked him to stop. He said it was "a safety issue" and kept arguing with me about it after I told him why I wanted him to stop. He then starts swearing at me, threatening me, and telling me to get out of the store. I told him I wouldn't leave until he gave me a receipt. He said their printer was down and he couldn't give me a receipt. I said he needed to hand write me one then. He proceeds to write out the receipt on a one inch square PostIt note. Completely unprofessional. I asked for the store owner's contact information and he gave me the store manager's card. I left a message immediately afterward on the manager's cell phone. It's now 1:30pm the next day and I've yet to have the call returned. This company is unprofessional and not focused on well-being of their customers or their customer's property. Not only due to the experience above, but also because every time that I have been in the store, NONE of the employees are wearing masks even though there is a sign on the door that says customers are required to wear a mask before entering. Hypocritical and definitely not focused on safety as Jaylin claimed. Needless to say, I will not be returning to this location and I highly recommend no one else give their business to this shady enterprise. To do so only encourages their terrible behavior.

    I made appt online to have hitch installed on my car. The man checking me in said it would take two…read morehours. Went back two hours later and they hadn't started the work. I asked a woman outside about my car and she seemed annoyed - she told me to go inside. I asked another woman about my car and she told me she had no knowledge about it or when the man would get to it. I understand if they were overbooked, however, I have issue with poor customer service. Someone could have called me about the delay since they didn't appear to be understaffed - I saw three people with company t-shirts. The people were unfriendly and indifferent. Won't give business to this place, so I left with my car and rebooked at another location.

    Budget Truck Rental - truck_rental - Updated July 2026

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