Went to this store yesterday to get my propane tank filled. Store associate, Jaylin, came out to fill the tank. After filling the tank, he proceeded to wrench down the valve several times. I asked him to stop as it makes it especially difficult to open it again and wears out the valve. He ignored my request and continued to tighten the valve further. We went into the store to pay and I asked him why he continued to tighten the valve when I asked him to stop. He said it was "a safety issue" and kept arguing with me about it after I told him why I wanted him to stop. He then starts swearing at me, threatening me, and telling me to get out of the store. I told him I wouldn't leave until he gave me a receipt. He said their printer was down and he couldn't give me a receipt. I said he needed to hand write me one then. He proceeds to write out the receipt on a one inch square PostIt note. Completely unprofessional. I asked for the store owner's contact information and he gave me the store manager's card. I left a message immediately afterward on the manager's cell phone. It's now 1:30pm the next day and I've yet to have the call returned. This company is unprofessional and not focused on well-being of their customers or their customer's property. Not only due to the experience above, but also because every time that I have been in the store, NONE of the employees are wearing masks even though there is a sign on the door that says customers are required to wear a mask before entering. Hypocritical and definitely not focused on safety as Jaylin claimed. Needless to say, I will not be returning to this location and I highly recommend no one else give their business to this shady enterprise. To do so only encourages their terrible behavior. read more

I made appt online to have hitch installed on my car. The man checking me in said it would take two hours. Went back two hours later and they hadn't started the work. I asked a woman outside about my car and she seemed annoyed - she told me to go inside. I asked another woman about my car and she told me she had no knowledge about it or when the man would get to it. I understand if they were overbooked, however, I have issue with poor customer service. Someone could have called me about the delay since they didn't appear to be understaffed - I saw three people with company t-shirts. The people were unfriendly and indifferent. Won't give business to this place, so I left with my car and rebooked at another location. read more

Customer service at the front desk has horrible attitude and mouth that doesn't belong in customer service rented from U-Haul many of times will never rent from this location ever again and it's in my neighborhood. I will drive 50 miles to pick something up to not use this location. read more

These are my new guys to refill my propane tanks. TWO thumbs up. I stopped in on a Saturday late afternoon and the fella promptly took care of me. I think my refill was only about $14 which is less than the $21+ I was being charged at my BP gas station before it closed. I recommend this business. read more

DO NOT RECOMMEND!!! POOR CUSTOMER SERVICE!!! Received a competitive estimate on a trailer hitch install, made an appointment a week in advance and told hitch would be available and that appt. would take ~2h. Arrived on time for appt. - person at desk was very disorganized, provided a vague answer about when car would be ready as manager wasn't yet available. Called back 2h later and told that car would still be several hours. When I questioned, was put on hold, told the car was being worked on at that time. Arrived 40 minutes later and was told they were still waiting on parts. They checked on when the parts would arrive, and I was told they didn't have an ETA. They asked if I wanted to take car and make a return appointment. I said yes, they gave me the car keys, but made no effort to make a return appointment. Obviously didn't want the business. read more

Overcharged me with extra fees. Guessing they don't care about customers and the fact it's a recession like prices.

I have been using this location on Manchester for 10 years. Always friendly and kind until TODAY. Kenneth, the manager on duty, was outright mean and rude. When I expressed my frustration that no one called to let me know my car hitch had been completed he informed me he was busy. I dropped it off at 7:00 a.m.! I have been attempting to get hitch installed since mid-May. I was angry that they did not contact me when it was completed. He threw his nametag at me and told me not to ever come back. I am extremely upset with how I was treated. Kenneth does not deserve to have a job with U-haul! HORRIBLE CUSTOMER SERVICE! read more

Do not trust what they say over the phone it was supposed to be a two hour wait today for a trailer hitch installation when I arrived my two hour wait turned into a five hour wait. Be warned read more

GREAT U-HAUL location! We were in town and needed to rent a 4x8 trailer to bring some stuff home and scheduled to pick up a trailer here. One really nice thing is that they are open on Sunday - a lot of the U-Haul's in the area are closed on Sunday. Second is that they provide GREAT service - they don't just take your money, hook up the trailer and say goodbye. Nick, the guy who was outside to assist with the hookup, made sure that we were pleased with the condition of the trailer, he also made sure to do a full safety inspection - checking all the lights making sure the tires are properly inflated, etc. As it turns out we had a problem with the lighting controls/pigtail in my van that controls the lights. I had a feeling that we had a problem -- we rented a trailer from a different UHaul last summer and had the same issue but were unaware of it until we got home. After his initial diagnosis, he brought a coworker (Ken) out to diagnose it further and determined that there was a problem with the controller and that it needed to be replaced. He had a controller in stock and had it replaced in less than 10 minutes. We cannot recommend highly enough this U-Haul location and its' employees! A+! read more

U-Haul is the worst! Corporate franchise owner told me that in spite of the reservation made on line, they do not provide trailers where you reserve them. They take your credit card and charge you 50.00 if you don't go where the trailer is to pick it up. BEWARE!! read more

This has been the biggest fiasco and the worst service I have received in 54 years on this planet. I have installed hitches and wiring in previous vehicles but I did not have the time to do it this time. I own very common 2016 Ford Escape. I went to UHaul for the hitch and wiring install. The levels of incompetence and general disinterest was evident from day 1. I had to order the hitch which was fine. Was told 2 weeks to get in. I received zero calls with status. 2 weeks came and went. In the 3rd week, I stopped in and they said "your hitch arrived a couple days ago". Now, i told 3 different employees a total of 4 times that I want the wiring harness to come out by the 2" receiver and wires run under the car. Well, they said "sure" every time. Today the install happened and what do you know? The wires were run inside the SUV and the back tailgate must be opened each and every time I want to use my wiring. So, on my 6 month national park trip, the wiring will slam in the tailgate hundreds of times. Unbelievable. The employees here are constantly playing video games behind the counter and ordering fast food. They have ZERO interest in the customer. It is PATHETIC! I should have gone to the ford dealership and had this done by someone who cared at least 1%. If you are reading this, DO NOT USE THIS LOCATION FOR ANYTHING EVER. I am so surprised that corporate has not come in and taken over this franchise. It has made me never want to use UHAUL for anything!!! PERIOD. read more

In the past 30 days I've returned two different trailers to this U-Haul location. When I pull up they always come outside quickly to help. Both times I didn't even have to get out of my car to process the return. I was in and out in less than 5 minutes. read more

UHaul Ballwin goes above and beyond on customer service. I've used them for two trailer hitches and would recommend them highly!!! Also they are under new management and improved service. read more

Top notch U-Haul location - experienced staff, prompt service, and reliable company! I had picked up a trailer from a U-Haul in Colorado, which was not hooked up properly, and the Ballwin staff immediately called that other location to insure they fixed the issue on future trailers. I have used this U-Haul location several times now and always had excellent service. Highly recommend! read more

Horrible customer service. I reserved a truck a week in advance I selected pick up time 6pm amd checked the box for 24hrs. I also included in the comments that I would possible need the truck for 2 days total since you are not able to online reserve for more than 24hrs on an in town move. When I arrived at my scheduled pick-up time, 6pm, I was told that I could only have the truck till 1pm the next day, that the truck was scheduled for another customer at that time. I told the employee that would not work and I needed the truck longer for which I was told that if I kept the truck for even the 24hrs I had reserved it for that I would be charged for 3 days of rental because it was a holiday weekend and an additional $50 for a late return fee. I called the store manager and all he did was give me a run around and offered no solution. I ended up having to delay my scheduled move and go with another truck rental company. read more

This place is terrible! I will never use U-Haul again, and you shouldn't either! They cancelled our reservation somehow so they didn't have the truck, so they offered to cut the mileage rate in half but we were going to have to drive twice as far just to get it from a different location! I called Penske right down the road and they gave me a much better deal right there on the spot! Use Penske! The trucks are better, the staff and customer service are better, and you won't have to worry about whether or not they will actually fulfill your reservation! read more

Horrible customer service. I reserved a truck over a week ago and put down I needed it for a minimum of 24 hours. I also included in the comments that I would possible need the truck for 2 days total. When I arrived at my scheduled pick-up time, which was 6pm, I was told that I could only have the truck for 19 hours. I told the employee that would not work and I needed the truck longer for which I was told I would be charged an additional $50 as well as another $29.95 for the truck not being returned on time. I called the store manager and all he did was give me a run around and offered no solution. read more

Had a hitch installed - they had a good price and were friendly and knowledgeable - a joy to work with.

These guys are awesome. We were doing a cross-country road trip hauling a U-Haul trailer and started to develop a pretty bad vibration. We stopped in to U-Haul of Baldwin; they unhitched the trailer for us, recommended a close-by repair shop for the truck, and tuned up the trailer while we got the truck fixed. Extremely helpful and friendly staff. read more

This is the uhaul that refused to honor their promise to compensate me for the disastrous truck trip I had when I moved. It was a brand new truck that broke down 16 times over two days and 900 miles. Multiple calls to the main number and two mechanics on the road and they offered me 170 dollars for my trouble on a 1100 dollar bill. I didn't expect them to cover the whole bill but they could have done better since I had to get a hotel at 99 for the night and had to reschedule the guys unloading the truck. Very pitiful customer service. read more

I've had pretty good luck with U-Haul in general, but this one is the best I've found. I've used them twice, and the GM Ron McCabe is friendly, honest, helpful, efficient, and knowledgable. If you're anywhere near this location, it's the way to go. read more