Had them wear up the trailer hitch myself installed. I drove in. They took me right in. They did…read morethe work perfectly, and I moved happily on!

I'm only giving (1) so I can post this review for all to see…read more Our experience was negative! They are big ripoffs. Their trucks are ancient, dirty & in poor condition. In addition, we got fuel at another gas station & the manager or whoever she was starting yelling that we should use the gas station Across the street. They drove truck over there & charged us an additional $20 for gas. What a racket they must have going there. I WOULD NEVER RECOMMEND THIS PLACE TO MY WORST ENEMY! THE PITS ALL THE WAY AROUND!

The worst service scheduled they gave me an empty ubox vs mine with my stuff. I had scheduled it to…read morebe picked up and I was told it would be ready on trailer. I even rented a pick up. I got home and It was the wrong ubox. I had to come back and my ubox was not even ready. Steve took more than 30 min to get it. And gave me an attitude bOn top of all my wasted time. I got here at 10 am came back and left again at almost 1 pm. I wasted a lot of time. Steve kept saying I wasn't here for the last 3 days I didn't know or I wasn't told the ubox was in the warehouse. The manager Jeff told me the ubox would be ready.

Let me tell you, I have moved with so many different companies over the years and this was by far…read morethe BEST experience I've ever had. Jeffery, the general manager, took the time out of his day to help my boyfriend set up the wiring for our trailer. Pickup and and drop off was a breeze. Cody, who also helped us, was unbelievably kind and understanding. I'm absolutely blown away by the level of customer service we received. Every U-Haul should take a page out of their book. Top notch.

I couldn't be more happy with finding this company! Lucas and Cheri were so helpful. I had…read morestruggled to get my cdl with a school in Chicago. And decided west Chicago was the dmv I wanted to go. I did a search of rentals and came across this one. Best decision ever! So helpful, answered all my questions. They treated me like we were friends and not just business. I'll recommend this place to everyone!!!! -Jose Salgado.

Great place, great service ! ! ! You can do your cdl faster and cheper than in driving school. Very…read morerecommended.

Worst customer service I think I have ever experienced. The…read moreowner /operator actually threatened me! Rude and demanding with no idea how to serve a customer. This individual thinks forcing you to his Will is his job. Not providing the service you paid for. He was NOT wearing a mask or using sanitizer and handled my cards multiple times. While completing my paperwork he stopped several times to call someone to prove that he was right and I was wrong all the while threatening me that I could not have my paid rental. Wow. Boycott this store

I have rented from this location many times. The trucks and trailers were clean and working well…read more Very convenient for me. The owner is mostly business and not that outgoing but once you get to know him, you will dismiss any idiosyncrasies that he may have and appreciate that he supplies a good product at a good price. when you schedule the rental on line, you will receive directions on your phone for setting up your credit card and id so it saves time on the other end. I will continue to use this Uhaul location.

I recently rented a truck from them for my Chicago-Arlington Heights move, having found them…read morethrough Penske's truck rental options. I did a lot of research to find the best value given the time and distance I needed the truck. When I called to clarify something, they were extremely friendly and helpful on the phone, and even offered a better price than listed on Penske's site. When I arrived to rent the truck, they were very welcoming and helpful, even allowing us to pick it up a couple hours early at no extra charge. No line, no waiting. The truck was clean and in good condition and they talked me through the various rental paperwork. I dropped off the truck in the evening and called a week later to stop by and pick up the final receipt. I assumed they'd be a little unhappy about having to dig out the receipt, but the guy on the phone seemed genuinely happy to help! When I picked up the final paperwork, the charges were clearly spelled out and there were no surprises. Moving yourself is a REALLY stressful process and these guys make the process hassle-free. I've used Uhaul numerous times before and regret it every time--long lines, small print with some hidden cost, and grouchy & overworked staff (and customers). Highly recommended.

The staff are efficient and nice, check in/out is super fast, and they've got the cheapest prices…read morein town. :) $20 for a half day + less than $0.80/mile is fantastic! I used them for my Schaumburg-Arlington Heights move and kept it under $50 TOTAL for 8am-3pm with a 10' truck. There was no waiting whatsoever and the truck was clean and ready to go. I don't know how picky they are, but I'd just make sure that you have all the current scratches/dings marked on the check-out sheet. They were pretty good about it, but I always double check because I don't feel like paying for scratch I didn't make, at Noffs or anywhere else. :) *You have to return the truck on Full. They give it to you on Full, but only AT THE FULL LINE. If you just let the gas fill all the way up at the pump, you will be paying for like 3+ extra gallons because it will go BEYOND the Full line. Just a little fyi for those of you trying to move fast and cheap! :) Overall service was great, quick, and clean. I am actually going to use them again because I need to move some couches. Highly recommend!

We've rented trucks from these folks several times in the past few years. This weekend, we needed…read moreto empty our storage unit to save some money. We got a nice sized 10 ft truck to clear out our 10x25 storage unit and it was the perfect size. The cab had air, so it was a great option to speed up our moving process. The rental was only $20/day for local usage, with $1.25/mile charge for mileage. The people helping us out were kind and patient. Though sometimes talking slightly fast and it took a bit to comprehend. :) no worries though, all our questions were answered. Taking 2 trips in a truck when it would've been 20+ trips by car is well worth the money. We'll be back.

Never had a problem using them. Good customer service too. Fair prices. Easy transaction. Vans in…read moregood condition.

I had reserved a moving truck for last weekend and I get a call at 11 am the day before telling me…read morethat my truck is "somewhere in Aurora" at another rental location and i could "go get it there if i wanted to" Aurora was 24 miles from my location. The guy on the phone could not tell me what the address for Aurora was. After 3 hrs on the phone and a call to customer service, I STILL did not have an answer as to where my truck was....so I cancelled and went with RIVER RAND TRUCK RENTAL in streamwood. they only charge .40 a mile (budget was .79-on sale) I am in customer service and never would have treated a customer this way or spoken to them the way he spoke to me. Terrible tactics!