Service has always been very friendly and knowledgeable. Bought a car here once and because it was…read moresuch a good experience I sent 4 friends that all bought cars from this location. The only drawback to this location is the phone game. I called looking for the floor manager. I was asked so many questions and was put on hold and ended up with someone from Alpharetta, GA. Never did speak with a manager.

Car arrived that was not as advertised. Company keeps the money and resells it to someone else. I…read morehave purchased every car for a 5-driver household for the past two decades directly from Carmax, but never again. My advice to you...do not pay to ship a car unless you are not picky about the color, or do not care about taking the loss. There will be no reimbursement or credit coming your way. Shady professional tactics, in my opinion. (Source: Mike Morgan, General Manager, Schaumburg, IL location)

I still feel satisfied with my service experience at Napleton Subaru. I was able to book my…read moreappointment online. Then, I showed up 15 minutes early and they were able to check me in right away. I simply needed an oil change and tire rotation, both of which were done well. They did tell me my brakes needed servicing, but I decided to hold off on that for now. They had the car ready about an hour after I dropped it off, so the turnaround time was excellent. Keith, my service manager, did a great job of explaining the service and what needed to be done. The price for the service was fair.

Upon arrival, everyone was very sincere! I got to test drive the vehicle of my choice right away…read morewith Michael C. and the rest is history. Smooth transitions all around and I'm finally the owner of the vehicle of my dreams. Thanks again crew!

I had a great time here! Went in for a test drive of a used 2023 EV6 GT-line and Zack Rami wasted…read moreno time letting me go out and see it. Gave me a quick overview then just let me drive the car on my own! Love that I didn't have to worry about a salesman over my shoulder. I could just relax and inspect and use it how I wanted. Thirty minutes of driving and looking the car over at my own pace later and he confirmed that I wasn't interested in the car, just wanted a test drive. He gave me the carfax and let me be on my way. They didn't try to sell it to me, just understood the purpose of my visit and let me go free. No wasted time, no coddling feelings. I'm just disappointed they didn't have the color I wanted, otherwise I would have been happy to buy a car from them. If I'm ever looking for a new kia to buy, though, Zack is the first person I'll contact.

Went in to buy a 2015 kia soul with a lot of miles, but a good price and sheet saying it was fully…read moreinspected by kia techs. The test drive went fine, but never over 40 mph. That's MY bad. Purchased the car and on the way home as it warmed up and I exceeded 40, the transmission begins to bog down. Badly. Serious enough that I had to change to manumatic shifting to get home. The car was clearly, badly, defective. If it was inspected by kia techs and set out for sale, then it was a honeypot, a car set out to deliberately fail, to entice a customer into a new car with the old, "nothing we can do" attitude. The paper they showed my about the Soul being inspected suddenly meant nothing. I WAS FORCED INTO BUYING A NEW CAR FROM THEM. My options were paying thousands to replace a transmission on a car with massive miles or get into another overpriced, possibly knowingly defective, used car. DO NOT BUY FROM THIS DEALERSHIP.

While taking my Toyota here for service is typically pricier than other auto service places in the…read morearea, I return here because of the consistent and fast service. And their expertise and knowledge of my car. I can usually just sit while I have my car serviced and the waiting room is a nice place to work or read for a while. The coffee machine is a nice perk too. Vanilla cappuccino anyone? Everytime I am here, they move the cars through pretty quickly for basic services like an oil change or tire rotation. I appreciate they will wash my car for me too, if I ask and the when the car wash is working. I have been told a few of times it isn't working, but I think that's code for "we don't have time to wash your car today, lady." I do appreciate the courteous and hardworking crew here.

They flat out did not want to help me because it was too much work administratively. Pasting my…read morereview from DealerRater.com because they don't deserve more of my time, but I DO want to warn others of this total lack of service/care/consideration. Rafael Sanchez reluctantly approached and tried to understand by issue of the front camera not functioning as expected. I only recently had purchased my 2023 4Runner used with Toyota Certified Warranty- I was assured this would be something covered so I wasn't worried. However, because I was from out of state, Rafael took that context to deny me any assistance. He claimed it would be "a lot of phone calls and probably take a long time to get parts if it's even covered" which should be up to the customer to decide honestly. I assured him I would be in town long enough and he just refused and said I should take it back to the original dealer, which was at no point what I'd expect when I just paid so much money for a new, albeit used, car under warranty. He also mentioned it's not a critical item so it's fine to just keep using the car. This is an infuriating experience I've never been so baffled. Just because dealing with your corporate warranty department is a headache, does not give you the right to deny service when I am under said warranty. Horrible impression. Further, when customer care reached out saying I missed my appointment ( I didn't) I explained the situation again, hoping anyone would care enough to make it right without me chasing them down. Unfortunately not, the nice gal who replied to my email said she was passing the info along to Mike Krueger so he can personally follow up. Surprise, complete silence. Terrible experience over all, unfortunately looks like this is a trend in the area so still on the hunt for a service department that won't be so lazy or dismissive.

The service staff is amazing!!! Marco is the best service manager. He was professional, kind and…read moremade me feel like family. I highly recommend this dealership to everyone.

***DANGER! DO NOT SHOP HERE! ***…read more When I bought my Wrangler back in 2020, my experience was overall good. The car is great. However, when I was told my credit would be run a few times, I did not realize that meant it would be run 14 times before ultimately going with their partner lender, Ally--making that many credit checks unnecessary in hindsight. 14 credit checks (with a good credit score) is horrendous when it was completely unnecessary for them to do so and could have done Ally from the start. Needless to say my over 700 credit score tanked because of their lack of due diligence. Now, several years later, this is my most recent experience, which I believe speaks for itself. They contacted me to schedule a recall service and offered seven different times and dates, which they individually then retracted. I started to wonder if someone random had gotten my information--it was that unprofessional. That being said, this was not my first car purchase, but it will be my first and last from this location. The manager of this location is very nice and a good sales representative, but unless you are working directly with him, I would NOT RECOMMEND spending your money at this location.

will begin by saying dealing with car salesmen and car dealerships have always been a nightmare…read more I've bought or leased many cars and trucks over these many years and in each case the salesmen and dealerships annoyed me and tried squeezing every penny out of me. Buying a car became a 5-hour ordeal. And then I was told I should visit Wickstrom in Barrington. So I did. Dealing with Wickstrom and Don DiPaulo was unlike any other car experience I had. I wanted a two door Wrangler and BOOM! - there it was. Don didn't try to shove the 4-door down my throat or dance the jig trying to get me to go for the Wagoneer. There was no "add this" or "you really need undercoating - now!" The entire experience was painless - Don DiPaulo was very pleasant and accommodating and (I couldn't believe this part) I didn't want to strangle him and (even more unbelievable) i was out of there in less than 90 minutes. I do recommend heading to Wickstrom next time you're thinking of buying a car or truck. You'll be surprised, pleased and delighted at how well you are treated - especially if you search out Don DiPaulo.

I recently purchased a new car from Wickstrom Auto Group, and I couldn't be happier with the…read moreexperience--thanks in large part to Eric Jensen. From the moment I walked in, Eric made the entire process smooth, transparent, and genuinely enjoyable. He took the time to understand exactly what I was looking for, answered all of my questions without any pressure, and made sure I felt confident every step of the way. His knowledge, professionalism, and friendly approach really stood out. What truly set this experience apart from any dealership I've worked with in the past was how seamless and efficient everything was. Eric was a true one-stop resource--handling everything from the vehicle details to paperwork and financing. There was no back-and-forth between different departments, which made the process incredibly straightforward. Remarkably, I was able to walk in, complete everything, and drive out with the keys in hand in about an hour. That level of efficiency is almost unheard of when buying a car, and it made a typically time-consuming experience refreshingly easy. If you're in the market for a new vehicle, I highly recommend working with Eric Jensen at Wickstrom Auto Group--you'll be in great hands. I am thankful I stumbled upon doing business with Eric and at same time annoyed I just found him. I don't foresee working with anyone else next time I am in the market and it's great that as part of Wickstrom Auto Group he can support the Ford and Lincoln models in addition to Jeep.

Made a pretty good deal work out. Johnny is your guy if you ever want to purchase a car here.read more

Went in with a letter i got in the mail to try to get out of the current loan i'm in. Sat down with…read moreJuliano to go over what our possible options were .. unfortunately couldn't work out a deal but Juliano was very professional and helped my husband and i fully understand the options/ break down of everything. walked away with a better understanding on my loan. thank you !!

I don't agree with the negative reviews at all ! This is my 5th car with them and recommended my…read morefriends and of course , my husband , and all of them have had great experiences. Btw I lease !! Teddy is my salesman and he is the best at what he does. If you don't want someone to push you into a car that you don't want or to pressure you, go see Teddy . He makes the car buying experience fun instead of dreading it .

So while we bought my beloved little Subaru sedan here and my husband purchased thr biggest Subaru…read moreSUV the Ascent here, the dealership and the Service Department Manager are THE WORST! I am still under new car warranty and am a pretty independent and very competent female I took my Legacy in for a complimentary oild change and 30-point inspection The manager was a total misogynist and I ended up getting in an argument with him and stomping off in my 6" stilettos He made a crude sexual comment towards me My husband drove right out and was yelling at him telling him that he may NEVER speak to me or try to scam me again The dealership and purchase experience are fantastic and now WE take my car to the Service department on Lake and Grand and they are lovely to me It is not 1960 where you are allowed to put your fingers in your mouth and wolf whistles at a woman unless girl to to lol Every Subaru purchase that you make, Subaru makes a financial contribution to animal welfare! The whole reason that we are dedicated Subaru customers