I tried to rent the smallest Budget truck from the only location in Tulsa, located on Lewis Street. There were approximately 25 trucks on their lot and I merely needed one for about 4 hours. The truck daily rate was $19.99 for a 24-hour period. During checkout, the unhelpful, sarcastic crook of an employee stated the charge would be $114.00, plus tax! She refused to rent me the truck unless I paid $69.99 for insurance I did not need. Having both the Hartford umbrella policy and my American Express Platinum card - I was well-covered for any incident. Nevertheless, I was told i couldn't have the truck unless I paid for the addon. I refused and left. Instead of paying this forced upgrade, I paid their competitor, uHaul $29.17 for what Budget was insisting I pay $114.00. I'll never go back! read more

DO NOT use this company. I booked a truck for my time sensitive move and upon arrival I was told that there were no trucks available. I voiced my frustration and the worker told me it was a corporate issue not hers. read more

Rented a moving truck and auto-transport from Budget (Customer Reference # 0891029489502) for pick up 29Jul2015 Slidell, LA. Upon arrival at pick up location no agent was available at appointment time. I had to call customer service to track down the budget agent who was suppose to be working. Once she arrived 90 minutes late she did not seem to know what she was doing. The agent claimed the system was down and she would have to call a supervisor. Neither the truck or trailer was ready to go. The agent was unable to hook the trailer up to the truck. The agent did not check tire pressures or anything on the truck. I had to hook the trailer up myself. Because of the Budget agent we missed our appointment time for the loaders we had hired and paid to load the truck. We have to reschedule for the next day and pay extra because of the delay on Budgets behalf. Once loaded and on the road we had a blow out on one of the tires on the auto-transport. I called customer service and it took over 3 hours for them to get roadside assistance to us who was only 25 minutes away. Poor communication on Budgets part caused my family to wait in 103 degree weather to get tire repaired, which lead us to waist the day of driving by the time it was all wrapped up. The a/c did not work properly on the truck, but when we contacted Budget they informed us we would have to take it to a repair shop a few hours out of our way and wait overnight to get it fixed. We just decided to drive at night to not waste anymore time. While my wife was driving in the middle of the night with our 10 year old daughter in the truck it began to rain. I noticed her swerving on the road before pulling over. We had no cell service to contact each other or roadside assistance. Once I was able to make it to the truck to check on her she informed me the windshield wipers did not work. Once the rain started she could no longer see and almost wreck which could have possible killed my wife and our daughter. We had to sleep in the trucks until the rain stopped because we were in the middle of nowhere. Delaying our trip even further. Once the rain stopped we were able to make it to a gas station to get new wipers and clean the window to make it safe to go down the road again. The following night as we were driving through mountains I noticed I could no longer see the truck my wife and daughter was in, but heard semi trucks honking their horns. I tried to call my wive, but yet again the cell service prevented phone calls. Once I made it back to the Budget Truck she was in she informed me the lights stopped working. After turning the switch on and off I was able to get them to come on intermittently. This was not safe to drive. Again Budgets poorly maintained truck could have killed my family. We had to sleep in our trucks again until daylight before it was safe for us to drive again. Towards the last leg of our trip as we were climbing up and down the mountains heading into San Diego the speedometer stopped working on the Budget truck. Again we were in a no cell service location, so my wife had to find a place to pull over to let me know what was going on and to allow me to get in front of her so she could maintain proper speed in the Budget truck that did not function properly. The issues with this truck caused so much unneeded stress and anxiety for our family. We were lucky my wife was able to handle the improperly functioning Budget rental truck to spare our daughter's life and her own. Once we arrived late to our destination and drop off location due to the inconveniences of the Budget truck the San Diego drop off agent would not let us drop off the auto-transport first. Our rental agreement stated drop off was at 4:30 pm and when we got there at 4:15 pm they were closed. The next day the agent at the San Diego location said they had shorter hours than were listed. So we got charged for yet another day because Budget did not honor their available contracted drop off hours. I noticed the truck needed gas and when I told the agent I would be right back after getting gas, he said not to worry about it cause he was ready to get out of there. He also told us we would have to call the customer service hotline with complaints because he could not help us with it. Budget ended up charging me $95 for fuel even after the San Diego agent told me I wouldn't be charged. I was also charged an additional $534.09 for extra rental days due to the unsafe truck they rented me and the incorrect drop off times they printed on my contract. I also do not believe I should pay for the truck rental since in the contract they state they will provide me with a safe vehicle suitable for the contracted move and they did not do so, breaching the contract. I contacted the customer service several times. My first attempt after speaking with an agent over the phone I waited on hold for 25 minutes before they disconnected the phone call. The second attempt I got ahold of a very rude agent who cl read more