i picked up a car at site in Charlottetown referred by car dealership while work was being done. I…read morewas responsible for insurance total unacceptable experience Oct 6 got car Altima engine light went on ride home told me it would be ok Dec 18 received call to return car because part they were waiting for came it at that point insurance was near $700 gave me a second car Kia made arrangement to get my own insurance on my policy Jan 26 return car charge of $1800 for insurance numbers don't add up I didn't have that much' could I pay 800$? billed for rest? no by US check no totally mortified and at wits end my friend paid rest 1000$+ on her card after I paid 800$ I'm on pension check month to month I'm a senior I am totally stressed on how to repay her then after I get home in fine print I see 2% monthly on overdue accounts the sales person Rachel was of no help I told her I could pay in instalments she repeatedly told me to go to bank to ask for money, I answered you have to have money in the bank at that point I had exhausted my overdraft with 800$ I'm serious totally upset and sick to my stomach the numbers don't add up I am requesting refund of 1046.97$ please to repay my friend I was given an unsafe car I cautiously drove because of engine and oil lights whichever I returned to lot and was told they couldn't do anything over an hour drive each way quoted incorrect fee to Dec 18 around 700$ then. inconvenienced returning first vehicle to be repaired over an hour drive each way given second car totally mortified and more than financially embarrassed please take into my senior status, handicap walker and financialcsituation

The website didn't function to complete a reservation - tried different browsers and none worked…read more Sent two emails to victoria@practicar.ca requesting help, received no response. Called the number and spoke to Tina twice regarding the website not working. Both times she said she would call me back when she got into the office. Never called. So, I can't review on their cars as I never got that far. But service is a definite no. The more positive reviews are older so maybe the business isn't doing as well as in the past. In addition Practicar's main 800 number leads to one of those scam call centers offering "medical IDs" to people over 55.

Rented a car here for a trip around Vancouver Island. The rental/return process was smooth, the…read morestaff were friendly, and there were no hidden fees.

We rented a Budget car from Victoria airport and turned it in to the downtown location on Douglas…read moreSt. The airport counter was super easy to find when we collected our baggage at the airport. The front desk person was very friendly, efficient, and helpful with advice and suggestions when we told him of our plan to drive to Tofino. It was greatly appreciated! The car was a brand new 2025 Prius with low miles. We loved the car. Turning it in was easy, thanks to the detailed instructions we were given by the airport person. The gentleman working the desk downtown was equally efficient and friendly. I'd highly recommend Budget and will use them again, for our next trip up.

I had a great experience with Budget. Got exactly what I expected! Pricing did not change from what…read morewas expected.Thank you

Specifically tried to book here (a week in advance) because their website said they took debit…read morecredit. They don't... and also don't take digital cards, and the physical copy of my credit card is still in the mail. No car rental for me.

I booked with airmiles, was initially quoted 450 miles plus $20 fees and taxes. When I arrived, I…read morewas quoted $83 because of the underage driver fee. This was to be expected and I was happy to pay. After dropping the vehicle off 2 days later I was charged $180, over double what I was quoted. I spent close to 3 hours on the phone having this charge refunded but once I got in contact with the right people they were very accommodating. If this happens to you make sure you call the actual branch and not the budget customer service line.

Easy peasy. We booked our rental using airmiles and…read moreeverything went smoothly. One note: when booking with airmiles, even if you pay with your credit card that contains rental insurance you will likely not be covered through your card since the majority of the vehicle's price was through airmiles. The entire transaction took less then 15mins - the car was clean, we were able to pick up downtown and drop off at the airport location. Drop off took a big 2 minutes, very efficient. The vehicle we ordered, Ford Focus ended up being a VW Jetta - not a big deal for us but this might be something people are concerned with. There were a few nicks and scratches on the car but they were mentioned and documented before we left. Will try it again next visit I'm sure!

My son hired a motorcycle trailer this morning (15th August 2024) which we used for approximately 2…read more1/2 hours. No problem with paying the agreed rate. But U Haul charged for an adaptor for the brake lights - I have never had to buy a new one - other U Haul depots 'always' provide one as part of the rental. When we returned the trailer there was a huge line up as the system was down. Understand this - it happens. BUT the staff were dreadful. Unhelpful and rude. They advised us to leave the trailer and that when their system was 'up' they would process the rental. I don't trust these people. We have taken a time stamped photo of the rental on its return. So lets see if the terrible people try and scam us. There are lots of other good rental people around. U Haul Sidney are excellent unfortunately they did not have a motorcycle trailer to rent.

uhaul mis quoted me and then withheld my stuff, was quoted 180 then when picked up payed 2 GRAND!…read moreBE CAREFUL AND DO NOT TRUST THERE QUOTE!

At Penske location I rented 16' moving truck. Amber professionalism ensuring I received proper…read moretruck in a timely manner both Amber and Joy are truly exceptional!

Seamless transaction, very helpful staff and great prices. Worth checking out.read more

Carefully check your gas level before taking the vehicle, lest you be scammed out of $50+. They…read morerented me a van with only 1/8 tank of gas, while the contract said it was 1/4+. I trusted them, and paid the price. 790 Topaz Ave #776, Victoria, BC V8T 2M1

Was treated very rudely at U-Haul Victoria. There's never any parking, it's always a struggle to…read morepark anywhere nearby (and you're usually carrying a whack of boxes or something large so it would be nice to be able to park nearby), you get yelled at if you even think about parking in the "loading zone" - which looks like it's a loading zone for people picking up boxes and packaging supplies. All the guys standing around outside are quick to tell you to park somewhere else, but can't tell you where to go when it's totally full! Then inside, I waited 15min to buy packing paper - and then gave up - why is there only one person working but 5 guys standing around outside? Totally frustrating, seems like they really don't want any customers!

We had made an error in our original reservation, I called and it was getting close to closing time…read morebut Andres helped me right away. Our entire trip in Vancouver Island was made much better due to his help getting us set up with a great rental car. The return is through the parking garage that is behind the Avis storefront and all the signs made it easy. I would definitely rent from Avis, particularly at this location, again! It's very convenient and Andres was very responsive.

We were helped by friendly staff who explained everything (albeit very quickly) and had no issue…read moregetting the car. The underground garage where the cars are have reasonable signage to point out the Avis portions and we had no trouble finding the car and heading out. Very quick process to get going, but I can see there being a bit of a wait if there are others picking up ahead of you since there appears to be just one person working there at a time. Returning was a little tougher since there are only 5-6 spots for returns and we had to wait for one to free up (not sure if we would have been allowed to park in another non-reserved spot). Otherwise returning was a pain free process. Would definitely use this Avis location again.