EDIT 8/4/2025 - well I am delighted to report that our car was ready this morning. I am amending this review posted below as the shortage must be related to all the damn events going on. ---- Like everyone who has posted, we rented well in advance and when we arrived in Victoria ... ta-dah! No car. We were given an assurance we should "check back tomorrow". I'll amend the review if we get a car. read more

RENT ANYWHERE ELSE. I was charged over $2,000 when I was quoted $400. Enterprise charged me for 3100km on the island in 4 days- basically impossible. I drove maybe 300km. Customer service is horrendous. They won't return calls, and when you talk to them, they say a manager will call you and never does. Pretend they don't know your story when you tell them each time you call. DO NOT RENT WITH ENTERPRISE. read more

Had a great experience with Nathan B at Enterprise. Super attentive and really thoughtful the whole way through. Honestly went over and above what I expected, made the whole rental process way easier than usual. Service like that is hard to come by these days. Big thanks Nathan! read more

It was all just great! Our first time in both Victoria, and Canada - and it all worked out perfectly - from our pickup at a nearby hotel by Enterprise (Ian) - to the management of it all by Parry, the pickup/dropoff of the car itself (Mark) and our return ride to the hotel (Ka'a). Sorry if I have some names wrong here, can't find my notes right now - but wanted to make sure I posted this before any more time went by. August 3rd was our 40th anniversary, and the guys went all out to make it work, despite the coincidental local holiday that had the town brimming with extra visitors. read more

I booked a pickup truck for the long weekend. Just two hours before my reservation, they called to say they had no trucks--or any cars at all. The caller was incredibly rude, acting like it was my fault, and didn't even apologize. Their irresponsibility ruined my entire weekend in Victoria since they were the only place open. I'm beyond disappointed with Enterprise. read more

Booked and confirmed a 8-seater van rental weeks ahead and received 2 reminder text messages as well. Needed it to take visitors from overseas up island - a holiday planned well in advance for these folks, excited to be in Canada for the first time after arriving from Seattle. Arrived at the appointed pick-up time only to be told "bad news - we don't have a vehicle- maybe tomorrow, check in the morning". Shrug, no attempt to make a call to find one for me or recommend a solution. Fortunately I found a suitable vehicle with a different rental company at Victoria Airport but needed to pay an Uber fare to go pick it up. Will never use this Enterprise company again. This was pathetic service. read more

The most recent time I rented a vehicle from Enterprise was an okay experience. The face to face staff-customer interaction was problem free. I suppose it depends of who was on duty on the day you arrived? Some staff just have better customer service skills than other staff. The check in and check out process was clearly explained and hassle free. They actually had enough different types of vehicles in stock to cover all kinds of vehicle renters. The car I rented had enough gas in it from the previous renter. This car company charges a gas surcharge on customers who do not refill whatever amount of gas they used up. read more

Downtown Victoria location - I was scheduled to pick up at 12 noon but wanted an earlier start. I was told nothing available before noon. I arrived at 11:58am to find out they close at 12 noon. Really!?! 12 noon on a Saturday in a tourist town. What if I had been a couple of minutes late? I was rushed through my pick up. Vehicle damage was not properly noted. Thank goodness at the last minute I decided to purchase the extra insurance as I was taking the vehicle across the border to Bellingham. When I drove out I noted how filthy the vehicle was. I decided to detour from the ferries and return home to clean and vacuum the vehicle. While I was cleaning it I decided to stow the seats and sliced myself on a bunch of broken glass. They did give me a $50 credit for cleaning it but still I will never rent a vehicle from them again! read more

I was only in Victoria for a day trip, so I decided renting a car for Butchart Gardens would be more time efficient. This Enterprise was significantly cheaper than other rental companies closer to downtown Victoria, but is further away. I didn't mind the 1 mile walk outside the center of town, but I wouldn't recommend this if you're by yourself or if you're picking up/dropping off at night. Also, take notice of hours. They are only open from 9am-noon on Saturdays and aren't open on Sundays. There is a key drop off box though. read more

Enterprise Rent-A-Car - Car Rental Near Me - Victoria, British Columbia

I rented a car for one day from this place on Saturday and returned the car the next day. They close on Sunday, so I returned the car and put the key in the deposit box. The next day, I get a call from the office saying that there is a damage on the car. I am 100% sure that I didn't make any damage to the car but I have no proof. I told them that I will come in to see how big the damage is and they told me that they already rented out the car to somebody else for a week! So, I again asked them to call me back when the car is returned so that I can see the damage before it's sent to the shop for fix. Didn't get a call back. Instead, they sent the car to the shop without telling me beforehand and billed me for $500.00. I don't understand how this kind of thing can happen. I made a mistake by not properly checking the car condition when I rented the car and signing the contract. The agent of course was not careful either and didn't inspect the car firmly when renting it out. This place is a piece of crap. I will never go back to this place and will do anything to stop people from renting car from Enterprise. read more

Just finished a 4-day/weekend rental at this location and I have to say this is the best rental car experience at any rental car locations from any rental companies I've ever had. My job requires me to travel a lot, so I've been renting cars from many companies for business trips in the US and Canada, and what I have experienced at this Enterprise location is way above the level of customer service I've ever seen at any other rental car company before. From the short 10-minute wait I had in this rental office, I can see that they also treat every customer they serve with highest courtesy and greatest patience. I feel every customer is treated as a VIP there. This experience started with a call from them a day prior to my pickup time, when they very politely asked me to confirm my pickup time and location. When I told them that I will need a ride from the Clipper cruise terminal because of luggages, they graciously agreed to (and advised me that there might be a 30-minute delay for the pickup shuttle, depending on how busy their shuttle is). On Thursday, the day of my arrival, the shuttle actually showed up within 15-minute of my phone call. When we got to the office, they had a very busy time, but the manager Ranjith very efficiently took care of all customers in front of me with great attitude and smile, and started to process my reservation. When he learned that I will need a ride after I return my car on Monday, he asked for my address and graciously agreed to drop me off even though the distance is more than 5km. I was then greeted by a very polite young man named Iurii (who is absolutely amazing) for the car inspection. To my pleasant surprise, it was not an usual rental car inspection where I just double-check the existing damages (if there's any) along with the staff, Iurii actually took the opportunity to show me all main functions in the car to make sure I can get the maximum value out of this rental experience. The car is spot-less, but what's truly impressive was Iurii's manners and knowledge about the car. They also offer the "prepay gas" option like many other rental car companies would do (with a per-litre rate better than a gas station), but Iurii explained to me that if I don't use up the full tank, they would actually refund me for the unused gas, so it was a no-brainer for me to take up on that offer. You might be thinking I'm renting a Rolls-Royce and that's why I got this VIP treatment, but I'm actually just renting a lowly Honda Civic. :-) and that in my book, is amazing customer service! Even though I haven't been loyal to Enterprise brand for rental cars before (I've got National Emerald Club Executive, Budget FastBreak and Hertz Gold), I'll definitely return to book at this location for my future rental car needs in Victoria. read more

I live in Victoria and rent cars frequently. This is definitely the best place in town. Staff are focused on customer service, rather than sales, which seems to be the focus of other rental car places in town. Staff are courteous and efficient. The policies are also much better here, without limitations on geography (such as not leaving Vancouver Island or travel to the US). I would recommend Enterprise in general, and this location specifically, and I am a returning customer myself. read more

Very unhappy with our experience. We have been planning our holiday for the past year. It's the one week we look forward to most. We reserved a van 6 weeks in advance. We explained That we were 24 years old, they assured us it was no problem, we paid the young driver fee and made the reservation. We recieved our confirmation email outlining the details. Showed up to pick up our van and was told they couldn't give it to us because of our driver was 24. They said it was our fault for calling the 'wrong number'. We called the 1-800 number advertised on their website and all social media. We had also called the branch that morning to confirm our reservation and make sure there were no problems. We flew to Victoria from Ottawa in order to have a surf trip which relied heavily on having a van. At the end of all of this, they kicked us out of the shop because they were closing and could only offer us a small car. Now we are stuck out here, unable to transport surfboards and trying to figure out how to proceed with our trip.... Enterprise was extremely unprofessional and I accommodating and the manager Donald blamed it on us for booking through their 1-800 number. Over all not impressed. Do not book through this company. read more

Well, four weeks later and the story is now that they can't send me my GPS. Hmm, yeah that sounds legit. Did I mention that they at first told me that they didn't have my GPS, but later told me that the person cleaning the car had forgotten to report it? Hmm, indeed. At this point, I suppose the GPS is a writeoff, as is any business I might have done with this awful rental company in the future. read more

I rented a car for a month and used an entertainment book coupon, I also recieved a further 10% discount for the inconvenience of having to trade my car in during the second week. This would be my only complaint (the first car I was renting had been sold so I needed to trade), but they made up for it. This particular branch is very friendly and has a small business feel to customer service. I would use their business again. read more

This place was worse than a bad drag performance. Seriously, arrived here on Saturday to rent a car for a day. Tried to get pick up service from hotel, but after 5 minutes of them not answering had to rent a taxi to get there. Arriving, they said the phone service was having "issues", but given the number of phone calls they did not answer, I think the issue was their lack of answering. This place was severely understaffed. Worse yet, it had no cars. Even though we had a reservation, they said our car was not available. They excused it as they were having issues with people returning cars on time. They went in the back and said we have a car for you...we got a car in name but not in size. Another person also with a week-long reservation was told to find another rental agency as they had no cars available while we were there. Reservations are no guarantee at this place. Also, be aware this place is many miles from downtown Victoria and no where near the ferry terminal. read more

Great service and good pricing. They picked us up in Vic West to bring us in. Friendly and easy going crew were a pleasure to work with. Would def use them again. read more

The staff at the Victoria location was great. Both on pick-up & delivery, they picked us up & dropped us off at our hotel, prompt & friendly. They gave us a choice of a couple different cars, and the one we chose was clean & new. The rates were cheaper than all the other major companies. My only complaints are with the online service. The website wouldn't let me complete a reservation with my Enterprise Plus number, then wouldn't complete the changes when I tried to update my profile. When I called the toll-free telephone number, twice the menu led me to choose speaking to a representative, which promptly switched me over to National Car Rental. I know the two companies are related, but the National rep could do nothing for me and had no idea why I was talking to him about an Enterprise rental. I HAD CALLED THE ENTERPRISE NUMBER! Finally on a 3rd call, I lied & chose the option to change an existing reservation (which I did not yet have), and a nice a Enterprise rep set me up - finally. Enterprise needs some serious help with IT and their call center. read more

I had a very good experience with this location renting a cargo van and working with the employee, Ranjith. To give the full context, I was kind of nervous and insecure due to past horrible experiences with Uhaul, to the point where I was going with mega-expensive professional movers rather than to have anything more to do with Uhaul ever again. Then, to my amazement, I found that Enterprise had a cargo van available to reserve in mid month for my end-of-month move at a comparable price to Uhaul! The only reason for my rating of 4 instead of 5 stars is that I was not allowed to prepay for my reservation, thus triggering my um, Post Uhaul Tramautic Memory Syndrome. (Although I actually prepaid for my uhaul reservation, it does not really help at all) But it was like night and day... Enterprise picked me up from my house (okay I lived fairly close by) & dropped me off there at the end (all this during business hours). Ranjith remained extremely professional with me and even mentioned an additional discount I didn't know I would qualify for. What a relief :-) I would recommend this Enterprise highly for anyone seeking a cargo van rental, and just in general. read more

I recently rented an SUV from this Enterprise location to explore Vancouver Island for a week and I'm honestly quite surprised to see all the poor reviews. I had an excellent rental experience and wouldn't hesitate to recommend this location in the future. My reservation was not only honored, but I was given a free upgrade from the compact SUV to a brand new Ford Edge, which was perfect for my journey and much more luxurious than I anticipated. Everyone was super friendly and it only took about 5-10 min to both rent and return the car. 5 stars! read more

My boyfriend and I went to Victoria and wanted to rent a car, so we thought that Enterprise would be good. Enterprise in Victoria had TERRIBLE SERVICE! We asked several times on the phone before going to Victoria if we could pay with a different VISA card than the driver and everytime they said "yes no problem at all". When we got there, they informed us that we actually were NOT allowed to do this but offered us no other options (pay with cash, debit, etc). They were EXTREMELY rude and would not give us the number to their supervisors, saying that they "didn't have one". The "manager" was very passive aggressive and implied that we didn't have enough money to pay for the car and that's why we shouldn't rent one (even though I had more than enough money in cash, debit, or my OTHER CREDIT CARD). They refused to use another credit card, it was ridiculous. They picked us up at the ferry and dropped us off at their location which was about half an hour outside of Victoria and refused to drive us back to the ferry, even though we had no idea where we were. We were left stranded in the middle of nowhere and they wouldn't even call us a taxi. I would never recommend Enterprise to anyone, they are a horrible service. If you need to rent a car in Victoria there are a lot better options (local rent a cars are way cheaper). We ended up using Budget who offered us excellent customer service and used a different credit card than the driver NO PROBLEM. In fact, Budget was a lot cheaper and I'm glad we used them instead. read more

I've had the best renting experience ! Everything went smoothly from the beginning to the end. I got a free upgrade and ended with a car that was much more comfortable than what I had booked. The car was clean and new (7000km). The staff there is very friendly, very responsive and totally ready to help. I got dropped off after having returned my car, this was very much appreciated. I would highly recommend this location. If I were to come back to Victoria, I'd rent a car there without a doubt. read more

I had a wonderful experience renting with Enterprise in Victoria. The staff was very friendly and professional and answered all my questions. I got the car that I had requested and there were no problems at all with the rental. In fact, they dropped me back at the Harbour Towers hotel when I returned the car. Kudos to Enterprise !!! read more