Excellent car rental facility, with a friendly staff and clean cars. The rental office is…read moreconveniently located minutes away from the airport. Outside of the airport terminal building, in the rental pick-up area, there is a sign that includes the Enterprise telephone number to request a shuttle pick up. Our driver arrived in less than 10 minutes. Of course, the shuttle is free. Both check-in and check-out are fast and painless. Our vehicle was ready as soon as we entered the facility. We were in and out in roughly 3 minutes. Outstanding! Just as important, we were charged exactly what was quoted, unlike Hertz (in Calgary), which charged close to $100 more than quoted.

The only downside is that they only have shuttle pick-up at the airport. If you arrive at the ferry…read moreterminal, you need to take a taxi.

On a recent visit to Victoria for my nieces wedding I was stuck without a rental car. I was so…read moreworried but I called Terry and he was my hero. Not only did he find me a car, with no notice, but he also came and picked me up at the airport and took me to his office. He was so kind, helpful and understanding. I will now ONLY rent from Terry when I am in Victoria...excellent customer service and Terry is such a great guy! Thanks Terry! Kelly Paladino

After getting stuck in traffic in Vancouver and taking the ferry to Victoria last minute, we landed…read morewith a cancelled car reservation on a Friday afternoon. The airport had none available but luckily the guy behind one of the desks called this place. Terry the owner was most accommodating even though he had a dry sense of humor. He not only picked us up from the airport, but upgraded us to a Jeep at no extra cost. It was perfect for our mountain drive. Despite not having new vehicles, this was more than sufficient and best value for peak season. On our way back, he was very kind enough to drop us off at the ferry. I'd definitely recommend him :) support small businesses.

I recently had to rent a car, as mine broke down, so I went to National at the Victoria Airport…read moreB.C. and dealt with John. He was amazing, thorough, kind and helped me with my choices. I ended up with a vehicle that I felt comfortable driving and the rates were good for the week I had it. I would DEFINITELY rent another car from them again if I needed to and deal with John. Thank you again for helping me on short notice and providing excellent service. Lynn Vantreight

Quick and easy to find the indoor counter. Transaction at counter also relatively easy and quick…read more Finding the car or getting help in the lot was not easy as there were multiple car rental companies sharing the lots and, while Budget had a small hut/office, there did not appear to be National employees. Perhaps I'm used to the larger cities and this is common in smaller locations. When I returned the car, I expected to check in with a lot person, but instead had to walk back into the terminal office at arrivals (far side of airport from the lot), then go back to the other side of airport for departure. Just plan for the extra time.

We booked through Orbitz and had success, clean car with full gas tank and free upgrade since they…read moredidn't have the car we requested. Easy check in and out process.

HERTZ IS THE WORST CAR RENTAL COMPANY. RUN AWAY! We were…read morescammed at Victoria International Airport. When we realized we were scammed and called Hertz, we found if you have a problem they put you on an indefinite hold. Or, they direct you to A PHONE NUMBER FOR THE BILLING DEPARTMENT THAT DOESN'T EXIST! A month later still no refund and no way to talk to anyone that can make a decision. Hertz is no longer a reputable company to do business with and it looks like I was conned out of $500!

A family run business with basic, yet very practical campervans. The van we had was very clean and…read morecomfortable. It had everything we needed to camp (including dished, cups, cutlery, etc.). I was very happy with the level of service we received from Jessica and her husband. We had an issue with my credit card that could have been a major problem with a big corporate run rental agency, but they were able to work with me to resolve the issue. We were also given a crash course on the local public transportation helping us navigate to our hotel in Victoria when we dropped off our van. Overall we were very satisfied and highly recommend them.

From the owner: When it comes to Camper Van Rentals, RV Rental and more, no one compares to Cool Camper Rentals…read more With years of combined experience, Cool Camper Rentals has worked hard to build the trust of our clients in Sidney and surrounding areas. Visit our website to learn more or better yet, call us today!

We booked a car for 9 days with Avis + Allianz ins. The pickup was easy, no hard sell, no line,…read morenew-ish car. The rep Kevin was SO helpful. This was by far the most pleasant car rental experience in a long time. Return was easy. Canada is such a great place, wish we lived there.

Brought back the car with less than a full tank of gas and they filled it up as expected. Didn't…read morerealize until it was too late that they charged me $4.25 per liter, which is $17/gallon. How on Earth this is even legal is beyond me, it is outrageous. And of course they didn't tell me about their $17/gallon prices when I first picked up the car. And for frame of reference, gas at local Victoria stations was $1.89 per liter, and so Avis more than double charged me. Congratulations to them for successfully ripping me off, I suppose.

Chauvinist! I rented a car from them two days ago. They tried these bullying tactics very…read morechauvinistic on me right away. pretending not to have a record of the scrapes on the car. I was assertive told them I valeted the car at my hotel, did not even drive it, totally true. They walked it back saying they just found the sheet we filled out when I rented it. They charged me for three days as we dropped it at 3 and I had picked it up at 11. Brutal service not friendly to women at all!! I'd skip them!

I've been renting vehicles from National at the 727 Courtenay St. location in Victoria B.C. for…read moreseveral years. I usually rent about 12 times a year for business purposes and I appreciate that they do their best to provide me with the vehicle that I prefer. I've been treated well and will continue with this very reliable relationship.

Booked about 6 weeks out. 3 days before pickup was told we no such truck would be made available…read more A bigger truck would be provided. Apparently the local Uhaul owners can't or won't or likely aren't allowed to make any decisions. This basically negated our two way ferry booking as we couldn't make a new booking due to ferry loads. This also added $90 each way, almost doubling our ferry costs. Good old Nicholas Spears from somewhere up the Uhaul chain washed his hands of us saying we were told a couple days out. Not his problem. He said our kind of booking isn't a priority. On a previous booking the truck we had booked was available but at a location in another town. Would they cover the difference in mileage? Not a prayer. Fooled me twice. Somehow I'm embarrassed when it's Uhaul who should be. Don't you be fooled by the word 'reservation' when Uhaul uses it. Tell 2 friends.

U-Haul Sidney recently went above and beyond in assisting me with my move to the island. They…read moreregularly communicated with me while my uHaul boxes/pods were stored there and then again when it came to transporting them to my new place. I also had had the occasion to rent a van from them for a trip to the lower mainland and it was clean and ready to go for me when reserved. I would highly recommend the team at the Sidney location for their courtesy, customer service and ability to solve the customer's problems as if they were their own. I can't thank you enough for going above and beyond but thank you!!!