Very courteous and professional staff. Interior of store and range checkin desk area very clean and well organized. The check-in process and range procedures were well explained in the in-store computer login & document process. Very professional and correctly maintained range area with easy-to-use target positioning system. I went during the week when it's not too busy. Definitely would go shoot and shop at Buds again! read more

They do not answer the phone when you call. I have left voice mail messages, if and when it does go to voice mail and never have gotten a call back. I live local and have visited this location and the customer service is terrible. They don't offer to help and are too busy talking among themselves rather than assisting folks that are there to spend money. When I completed the contact form and explained all this, and, asked about a particular rifle that I wanted to buy, I never received anything other than an email, and not even an apology. I was told to check with the Kentucky store to see if they had what I wanted. I will never go to a Buds again and will not purchase from their on- line inventory. For me, it's not about price, it's about service. read more

Super customer service l, maybe for the other bad reviews someone was having a bad day, but we walked into a fantastic greeting from the ladies at the check out counter (as we set off the alarms!) they directed us to the range and the gentlemen at the ranger were fantastic. Super knowledgeable and happy to help! Couldn't ask for a better experience! read more

The prices are sky high and the people acted like they didn't want to talk to myself, my brother, my wife, or my step father. It was like a big box store for guns, that is too big for their britches. I did buy a pistol from Buds years ago, however, I am not going back to that shop or their online store after that experience. The people at Buds should talk to the people at the Smokey Mountain Knife store and take some lessons from them. read more

Great Staff. Great Service. Great Time! Being here as a guest from Miami during Irma, the team and staff of Buds was Fantastic. What a humble group of people making us feel welcomed during an unsure time. Perfect place to let off some steam :) read more

Buds Gun Shop & Range - Reality VS. Video Games ... always teach them what you you want them to know before they figure out Alone :( - Gun/Rifle Ranges Near Me - Sevierville, Tennessee

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Buyer beware. I ordered a rifle from them. And paid for their insurance. When I got to my ffl. I did the transfer. He gave me the gun. The box was so beat to hell. You could tell the gun was thrown around and had a lot of pressure on it in various spots. I contacted them less than an hour after receiving the rifle. They asked if I did the transfer. I said yes. They said it's your problem now.I told them I paid for your insurance. They basically told me to kick rocks. I will never buy from them again. read more

Unbelievably disappointing experience with their sales and management staff. Complete lack of accountability for their mistakes, not even an apology. I purchased a used firearm from Buds and received the wrong accessory bag for a 20 gauge shotgun when I purchased a 12 gauge. I attempted to call on 3 different days multiple times each day to contact the Tennessee location but no one answered on any of the lines. I even called the KY location and they answered and tried to call the TN location for me and KY even called me back to tell me they couldn't get in contact with the TN location and apologized. I then found a website AI contact form that reached the TN location email where I expressed my concern and was told to come into the store to receive help. I came back to the store exactly a week after the purchase and addressed my issue and they were unwilling to provide me with the correct parts for the 12 gauge I purchased after they messed up and gave me the wrong accessories bag. The manager who I respectfully wont name said 'They don't have to provide me with the spare parts because I bought the firearm, not the parts'... No, I bought the firearm with the parts under the impression that it came with the correct parts. If I wasn't getting the correct parts then I would expect to be told I'm not receiving the right spare parts for the firearm I purchased before I checkout. That's like paying for a burger with fries and receiving coleslaw and being told sorry we're not giving you the fries you ordered with no apology. Besides the point. I'm disappointed about their lack of integrity and willingness to lie to my face about them not answering their phones. I asked the manager if I could speak to a manager above him and he told me to call back on Monday when their GM would be in. I told him no one ever answers the phone and he said it's because they are busy and I would probably have to try multiple times till somebody answers. The manager made a smart remark and said if the phone was ringing right now would you expect me to stop talking to you to answer it.... Well, actually I would expect him to answer it and at a minimum have the customer be put on hold till he was able to assist them. That's what good customer service would look like. I even asked him for a direct email for management and he wouldn't provide me one. So I left the establishment and called to see if anyone would pick up the phone while I was in the parking lot no answer... I then proceeded to go back to the establishment and explain to an employee that when I call no one answers the phone on all 4 call line options. The employee told me to press line 2 and that would take me to the phone sitting right in front of the both of us.... That phone did not go off... another employee chimed in and said that option 2 would actually take me to the firearms counter on the lower floor. The phone was still ringing and no one was yet to answer... I then asked them why no one was answering yet while I was in the store........ and an employee said well the guys that work down there are busy and always ignore the phone. This set of employees were able to provide me with a Management email to reach. Simple put the staff and the Manager I spoke with were unwilling to say they were sorry or own up to any of their mistakes I'm not looking for anything to be compensated to me I even gave the manager back the 20 gauge accessory bag so that they can get it paired with the right firearm so what happens to me doesn't happen to someone else didn't even receive a thank you. At first I was really happy with Buds, I took a class and it was great, and the facilities are nice. However their customer service is terrible and they are unwilling to apologize or come to any type of understanding. read more

Staff was friendly and effective. Gave me a great deal on a new Bergara. I was pleased

My black son in law went there to buy a gun on our recommendation. None of the workers would look at or speak to him. He spoke to to 2 different buds employees. They would not even acknowledge him. This is my hometown and I am ashamed that this behavior is still going on. My husband, son, and I have shopped there for years! As have many other family members. We will not shop there anymore. I will not be recommending them over knife works. I will be telling this truth to anyone who will listen. read more

When you walk up to the counter at a gun shop you would expect the person working behind the counter to, I dont know, make eye contact when asking "Help you with something sir?" And when I replied "No man, just looking right now"...and then the dude literally spins on his heel and exits stage right. Not what I expected from a shop/range that has so many good ratings. Ah well, guess I'll go back to where I started at Smoky Mtn Knife works for any future business since they A. Know how to make eye contact to potential customers and B. Don't theatrically spin on their hills when someone is "just looking" . Very disappointing. read more

I was in buds 2 weeks ago looking at the desert eagle's ask for help could not get any so I looked some more still couldn't get any help which told me they could care less about selling firearms so I made my purchases somewhere else by the way I found the guns somewhere else I'll never be back at buds. Ps the star is for the long gun section. read more

This is a nice clean store EXCEPT I felt alittle uneasy about all the guns out on the floor for sale. They all did NOT have gun locks on them. Stop and think about this: Anyone could come in here with shells in their pockets and take this place over. Not cool!! Minors were holding these guns!! WhAT?? You have to be 18 years old to touch one!!! How are they getting away with this?? Very dangerous. Yea, the store employees do carry BUT, that would NOT stop a group of people taking this place over. Period. read more

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Worst customer service I have had in a long time. I went in for some ammo and the associate behind the counter acted like he didn't want to help me. I will not, and have not, shopped there since. read more

I came here yesterday to make a big purchase and was very disappointed. I stood at the counter for 30 minutes and the salesmen kept walking passed me. When I said something to one of them they were very rude. I spoke with emmit the manager and he also was unapologetic and couldn't care less on what I had to say. They lost out on a big purchase. Go somewhere else people. Just because they're the biggest they're are plenty of smaller shops that are cheaper. read more

Don't waste your time or money. Have done business with them several times and it has led to issues almost every time!! And it sucks cause they do have decent prices and selection but 0 willingness to fix the issue. After several orders with no hold ups on the ship to my door items before they flag the latest order saying it isn't correct. I have lived in the same house since well before I have done business with them and never used any other address with them and after several successful orders they now say they need proof it is my address. Well they saved me over $100 bucks cause I simply won't buy those items. I can't say I have any idea why as they won't share much info with me the account holder. I have a uncommon name so that shouldn't have any part in it. I pay "cash" check when buying firearms for the better deal. So they even have my banking info at one point. Debit card info ext. They are thier own worst enemy with sales as they botched firearm models being sold to me and botched a "loan" I never asked for and had to spend time getting scrubbed from my credit history. Save yourselves the headache and at LEAST use extra caution if you don't just simply stay away like I am. read more

Never have waited so long to purchase a gun, but something closer to home and wait 15 minutes vs sitting at Buds for over an hour. Ridiculous. read more

Out of all of the gun ranges I have been to, this gun range is the absolute best. The workers are always friendly and knowledgeable. The range and shop are the cleanest and well kept I have been in by far. The range officers are very nice and approachable, they will not hesitate to give someone advice if they need it. I highly recommend this shop to all locals and tourists. read more

I was charged $18 shipping insurance on a $60 order. Their website is designed to opt you in for insurance. I contacted customer service on multiple occasions and they refused to refund the charge. NOT SURE WHY THEY DUG THEIR HEALS IN THE SAND ON THIS MATTER BUT REST ASSURED, THEY LOST A GOOD CUSTOMER OVER THIS CHARGE. read more

Very clean store, which is always a plus. I do like being able to walk the floor and hold potential guns without having to ask for help. However, the variety is not exactly what I was hoping for. Being the South, there are a lot of AR style rifles, but I prefer hunting rifles more. Either way, it's worth a visit but not worth going out of the way. read more

my wife purchased a gift card and gave it to me. it took several days to be availabl, then I tried repeatedly to place an order and kept getting errors and it would not go thru. I called and email and got no where. final I tried one last time and once i added the membership and spending additional money it went thru. I sat and waiting for several more days waiting from a call from the receiving FFL and nada. checked order and it said pending. got an email today and it said I need to call and confirm transactio. I'm did and gave them all the info requested and thought that was it. then they said my wife would have to call and verify info on her purchase of the giftcard. I got pissed and cancelled my order. now my wife to call to cancel gift card and get her money back. for my first firearms purchase I was very not impressed and disappointe. I have bought many guns in my time over 30 years. worst experience ever and I have always heard good things about BUDS read more

Ordered ammo, simple enough. Ordered by description, photo and box. Received wrong ammo and no contact by phone. I spoke with a sharp tongued online agent who told me I could keep my ammo as they don't do returns. So now stuck with a ammo I can't use and told it was what I ordered. Guess, I will just buy local not worth the chance to have to risk being shipped wrong ammunition read more

Very good experience, I will be back. Looking for my first pistol. Needed a lot of help, advice and teaching. 'Sly' (Steve) was a great help. I will be back! It was worth the drive! read more

Thankful for my visits to the range. Not one where I live so this was definitely a treat. Great target practice and they weren't afraid to correct what I need to know. I could only wish South GA had one of these locations. Got to shoot my own pieces and rent some bad ass pieces from Bud's for my shooting pleasure. The selection for purchases is nice. Wish they offered more accessories to sale. read more

Buds Gun Shop & Range - Gun/Rifle Ranges Near Me - Sevierville, Tennessee

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I ordered several items from Buds Gun Shop in June 2021. One item was shipped via UPS and two others were on different shipment via USPS. The link took me to their site that indicated the order was confirmed but never indicated it was "shipped," "on it's way," or "delivered." Not too long after the order, however, they sent an email stating there were supply issues to be patient. I was. I checked back periodically, but the status never changed. In December my patience grew thin so I thought I would just prefer a refund. They refused. They said it was shipped and it was too late to track it since it had been so long... even though their web site (my order page) never actually indicated it shipped. They told me I should not have waited so long to contact them. Although I received an email from them to be patient. Was I too patient? Maybe. Should I have called sooner? Ok.. probably. Nevertheless, they took my money and didn't send a product (or it got lost in the mail). You decide if you want to do business with them. I know I won't order anything from them again. read more

Buds Gun Shop & Range - Confirmed, never shipped. - Gun/Rifle Ranges Near Me - Sevierville, Tennessee

This place is awesome and must for anyone who's or could be interested in firearms. Just stop in, check it out. read more

Had a group of three altogether and we went in for some range time with some of our own guns and also rented two machine gun sessions. We were treated great by every staff member we interacted with and had a great time at the range and in the store browsing around. They could not have been more professional or courteous. We would gladly come back. read more

I went here because I heard it was one of the few places I could get 9mm ammo. The sales associate was extremely condescending and after bringing me first the wrong brand and then the wrong grain, I decided to quit arguing and just buy the last thing he brought. Then he subjected me to whackadoodle government conspiracy theories while ringing me up. Now I have ammo I don't want and can't return along with persistent nausea at listening to garbage. And all I wanted was a few rounds. Better to wait on buying ammo until it's more widely available than to subject yourself to getting it here. read more

Don't come here. They look at your Facebook and are extremely disrespectful. They violate your right to shoot and purchase a gun. Stay away. Andy was rude and following me. read more

After being a regular visitor to the Buds website for years I was excited to finally be able to visit the brick and mortar version on the way back home from vacation. Well the next time, I'll just be driving on by. You open your shop in a transient city/ tourist hotspot you'd think you'd have your staff better trained on the process of shipping a pistol for a potential buyer. Asked a young man behind the counter about the process and he looked at me like I was up to no good. He said the ladies behind the register would be able to help me. The guy actually said, "I don't know anything about that." What?!? My family and I continued our visit and wound up spending just over $200. I took the opportunity to ask the ladies behind the counter about the shipping process and AGAIN I was looked at like I was up to no good. I was never provided eye contact and told the absolute bare basics. NO ATTEMPT was made to try and secure a sale on the sig 238 I was VERY interested in. You would think with the wonderful online reputation on prices your in store people would help that reputation out. No - talk to people like they're a potential criminal and watch them and their money walk out the door. On top of this my NINE YEAR OLD SON noticed that virtually EVERY SINGLE RIFLE on the floor had NO trigger lock or ANY device to secure bolts. What, you guys take the firing pins out on your display models? HIGHLY doubt it. There is NOTHING to stop some random nut from walking in with a few 30 rounders in his cargo shorts and making national headlines. NOTHING. Sure concealed carriers could have helped in such a scenario but would they have been able to stop it before a shooter got out the door? Maybe. Why take the chance? Bottom line - I couldn't have been more disappointed with Buds. I'll happily pay the higher price now at a local store to avoid giving you any more of my cash. Good luck with your business there. read more

Customer service is horrible. They emailed me saying that they needed to get ahold of me. I called serval times and there automated service was not registering any numbers I hit. I even tried from my wife's phone. There system was messed up and the guy in was chatting could not get through his head that there system was messed up and I could not get through. I gave them my number twice to call me to and they were either to stupid to realize that there system was messed up or he was to lazy to dial numbers. I even sent screenshots of me trying to get through with the time showing on the call. All he could say was the lines are open keep trying. Or it is a matter we need to speak over the phone. Well, then call me. I tried. read more

Absolutely amazing selection of guns to fit any budget. The range is very nice and they keep the place very well clean. Now that's out of the way the customer service is voted as none. I stood the pistol counter ready to drop several hundred dollars on two handguns but the gentleman helping didn't seem to interested in making a sale that day. When I did finally agree to buy the firearms after having to ask all the normal questions myself I was then met by an elderly lady that shouldn't have ever been allowed near a customer. Between the huffing and puffing and getting mad because my daughter had to use the restroom and asked three times to go potty. And then the computer displaying a price on one of the handguns much higher than the sticker price. This woman almost lost it. At this point I was more than ready to finish my transaction and leave. It was until she Rudely said can you "just get out of line and take you kid to go pee and come back when you're ready was I fed up. My daughter at this point hadn't udderd a word since I said had told her we were almost done and this lady took her frustrations out on a child. I politely told her to keep the guns and I will go else where in which we did. You could have done better buds you really could have. In the end we went right across the street to Smokey mountain and purchased both firearms and extras and were more than happy. read more

Completed my carry class here and it was terrific! Our instructor Walker was amazing and a lot of help to all of us!! Thanks for a wonderful experience. read more

I was a long time customer of Buds until this month. Sometime in the last year they stopped providing good customer service and became a money hungry dealer with no support to loyal customers. It's all about the money and not about the service. If they make a mistake on an order, or lose a package, or delay shipping they do not apologize at all. They take your money quickly and then you wait and hope you get your items. Their customer service staff, and mangers, always make you feel as if you should be thankful for allowing them to sell you something. They have lost me and I expect more long time customers will look elsewhere. News Flash BGS: You people lost the respect for your customers who made your company so popular. Read the reviews, but then again, Buds really doesn't care. Shop elsewhere if you want good service and good prices but not at Buds. read more

I had a great experience. The prices are a tad high for the range but I guess that should be expected these days- $22 for an hour, $12 for a half hour. The RSO were professional, polite, and pretty much kept to them selves during my time there. The place was clean and welcoming. Great place to shoot indoors every now and then. The only thing that I picked up on that the guy behind the gun counter had a strange sense of humor but nothing off color. Quick tidbit- they offer fullauto there. Just as a heads up. read more

Lived here my whole life and love ya'll. Upon seeing the amount of tourists leaving ya'll bad reviews, I had to add my two cents as a native to set the record straight. No E. Tennessean in their right mind cares about selling guns to tourists who legally cannot be sold a gun, such as Hawaiians, so please stop complaining and leaving bad reviews - no one around here cares. Also, no one around here cares if the staff is friendly to the tourists we get. It is well established in this area that we get the absolutely worst tourists, who are rude and have no idea how things work in E. TN. Leave our locals and natives alone, and maybe just go back home. I'm sick of the tourists. Buds is awesome! read more

I have purchased 2 guns from buds and received them both in brand new condition. The prices are always competitive. Their website is easy to navigate as well. The last one did take longer to process. I received it in about 2 weeks after the purchase. Shopping online with buds is simple and I enjoy using their site! read more

Rude, rude, rude employees. The employees that handle the gun rentals and the range are very nice but most everyone else is very unwelcoming. read more

Rude rude rude. One of The guys working the gun range counter ha to be the rudest most unprofessional people I've had to deal with. Other than that OK experience read more

I was a first time customer here today and unfortunately this will also be my last time visiting this location. I've never been treated so poorly by a sales associate in my life. My husband and I ended up waiting 20 minutes to ask to be handed ammo. My husband had to ask someone to come to the counter to help us because there was no one at the counter and he was met with hostility from the man he spoke to. His sales rep number is 277. Next when someone finally came to help us, my husband was given the ammo he asked for and when I asked for the same ammo for my gun, we were told that they were limited to five packs per person. I'm not sure if the fact that I'm a female made me seem like less than a person to the sales associate but I was not given the ammo that I asked for, while my husband was given five packs for himself. Is this how you operate a business? read more

As always, we had a excellent time. The young woman helped us decide which guns to shoot and was very friendly. The range officer, Andy, was very fun to chat with and give us great tips. We've been here several times before and always look forward to coming back! read more